I am very upset about the delay with my order. It has been three weeks since I ordered two dresses on September 15th, and they still haven't shipped. I needed one of them for my birthday photoshoot a... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This pace is a total CON! I ordered 2 dresses in July for a September wedding. 1 arrived 2 months later (not in time for the wedding) and the other still hasn't been delivered and it's Oct 2nd. I've e... Se mer
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Se potessi dare un giudizio col meno lo darei. Ho fatto un ordine il 5/9 di un vestito che mi sarebbe servito questa settimana per cui ho pagato l”express shipping” ben 17€ per la consegna in 3-5 gi... Se mer
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Spiego chiaramente che ho da pochi giorni effettuato il mio ordine da questo sito e non voglio farmi influenzare dagli altri commenti e avere pregiudizi. . Sto riscontrando assenza di comunicazione e... Se mer
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Företagsinformation
Skrivet av företaget
The name “Mapledance” merges these inspirations: “Maple” symbolizes the warmth, color, and nostalgia of autumn, while “Dance” evokes a sense of fluidity, freedom, and feminine grace. Together, they represent a brand that brings life to the colder seasons through clothing that combines sophisticated design, seasonal warmth, and effortless movement. We specialize in creating fall and winter fashion that reflects the beauty of these seasons, offering women a wardrobe that is as practical as it is stylish. From soft knits and tailored coats to flowing dresses and cozy layers, every piece is designed to embrace both comfort and elegance, so that women can move confidently through their day, whether it’s a casual stroll in the crisp autumn air or a festive winter evening with friends.
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I haven’t received my order and I…
I haven’t received my order and I ordered on December. Do not order from this website.
31 januari 2025
Omdöme utan inbjudan
Svar från Mapledance
Dear Masooma,
We sincerely apologize for the delay in your order. This is not a common occurrence, and we would like to resolve this for you as soon as possible. Could you please provide your order details? We will immediately investigate the status of your shipment and assist you accordingly.
Best regards.
Steals content to legitimise themselves.....AVOID!
This company is not based in the US, it looks as though it is in Hong Kong. They steal content from influencers promoting Nadine Merabi dresses and pass it off as their own. The quality and sizing are a joke considering the price and although they state that you are able to receive a refund for a defective product they will not provide instructions on how to do this and instead offer to ship you a replacement item of poor quality or compensate you less than 25% of what you paid. I ordered 3 dresses, whilst 2 of them fit the material is cheap and quality is poor, definitely not worth anything like what I paid for them. The third is apparently the same size as the other 2 but it is not possible to get it on. Aside from the fact that the sizing is wrong, tassles are sewn into parts on the other side of the dress meaning it needs cutting to fix it.....but then the tassles will fray at the cuts. Mine even had some bonus frayed fluff sewn into the back of it. There is no disputing that the item is defective but they will not, in any way shape or form, provide me with the means to obtain a refund. This is theft. The company is dodgy. Do not give them any of your money!!!
And don't even get me started on these fake reviews and the countless 'we want to help and we really understand' responses on here......they are con artists and nothing more.
30 januari 2025
Omdöme utan inbjudan
Svar från Mapledance
Dear Steph,
We sincerely regret that your order did not meet your expectations. While we strive to provide quality products, we understand that experiences can vary. Our goal is always to find a satisfactory resolution for our customers, and we truly apologize if our proposed solutions did not meet your needs.
If you would like to discuss this further, we would be happy to assist you. Please reach out to us, and we will do our best to address your concerns.
Best regards.
Unreliable
I ordered two pieces of. Both very cheaply made. I want to return. However, I’m directed to their email, which has no information on returns. Hence, I called their customer service support, and the line went dead x4. Has to be a fake company! I strongly suggest not purchasing from them!
27 januari 2025
Omdöme utan inbjudan
Svar från Mapledance
Dear Alaxandria,
We sincerely regret any dissatisfaction you have experienced with your order. Our priority is to ensure a positive shopping experience, and we take your concerns seriously.
Please note that we have a dedicated customer service team available to assist you. If you wish to initiate a return or explore a suitable resolution, kindly reach out to us with your order details, and we will be happy to assist you promptly.
We appreciate your patience and look forward to resolving this matter to your satisfaction.
Best regards.
STAY AWAY !!
STAY AWAY !!! They are complete fraudsters !!! As soon as i placed an order i tried to cancel it immediately by email after having no confirmation of the order. They fobbed me off for about 10 days saying they with talk to their supervisor to then be told it was now in transit. It arrived weeks later.
The dresses were so not true to size the quality horrendous, The day i received the order i emailed them to get a return address, there was no reply with a return address, I'm now in a dispute with them & will not give up !! They are liars, thieves & complete con artists. I bought 4 dresses costing me £150 & a ridiculous about of my time. DO NOT BUY FROM THEM.
28 januari 2025
Omdöme utan inbjudan
Svar från Mapledance
Dear Donna,
I am truly sorry to hear about the frustration you've experienced with your recent order, and I sincerely apologize for the inconvenience caused. This is certainly not the level of service we aim to provide.
Regarding your attempt to cancel your order, I understand your concerns, and I apologize if you did not receive timely responses from our team. We do strive to handle cancellations efficiently, but unfortunately, once the order has entered the shipping process, we are unable to stop the shipment.
As for the sizing and quality concerns, I genuinely regret that the dresses did not meet your expectations. We are continuously working to improve our product descriptions and sizing charts to ensure better accuracy.
We are committed to resolving any issues, and I hope we can find a satisfactory solution for you. Once again, I apologize for any distress this has caused, and I appreciate your patience as we work to make things right.
Best regards.
I ordered a dress from Mapledance
I ordered a dress from Mapledance , obviously it’s a copy of a Nadine Merabi dress but they are using pictures from the Nadine Merabi website which surely isn’t allowed? The dress was horrible, so cheap looking, I knew immediately I would have to send it back. They made me send pictures to show it wasn’t faulty and then said they didn’t do refunds? I’ve never experienced this before and buy online frequently. They have offered me £7 compensation, ridiculous. The dress was £50. I thought the law in UK was for online goods they have to refund? AVOID!!!
21 januari 2025
Omdöme utan inbjudan
Svar från Mapledance
Dear R Frewer,
Thank you for sharing your feedback, and I truly regret that your experience with us was not satisfactory. I’d like to clarify that we are an independent brand and do not sell any copied designs. We create and produce our own collections, and we always strive to provide our customers with high-quality products.
I’m sorry to hear that the dress you received didn’t meet your expectations. Our goal is to ensure that all our customers are happy with their purchases, and I understand your frustration. Regarding your concern about refunds, we do have a return and compensation policy, which is clearly outlined on our website. However, it seems there may have been some confusion, and I sincerely apologize for that. If you would like to return the item, I’d be happy to assist you further within the guidelines of our return policy.
I will personally look into it to ensure we resolve this to your satisfaction.
Thank you for your understanding.
Best regards.
SPAM
SPAM. I have ordered a dress. Quality is the worst I've even seen in my life. Paid £50 with delivery charges. Dress is way to big for me and now they are refusing to take the item back or refund the money to me. Please AVOID ane REPORT this website. Obviously the way they are making their money is - STEALING!!!!
27 januari 2025
Omdöme utan inbjudan
Svar från Mapledance
Dear Raminta Razmute,
Thank you for reaching out to us, and I’m truly sorry to hear that your experience with us was not up to your expectations. We always strive to provide the best quality and service, and I understand your frustration.
Regarding the issue with the dress being too large, I’d like to clarify that our return policy is outlined on our website. We are committed to resolving any concerns and offering assistance, especially when the product doesn’t meet your expectations in terms of size or quality. However, our return process must comply with our return policy to ensure fairness to all customers.
Thank you for your patience and understanding.
Best regards.
I agree with many costumers avoid it…
I agree with many costumers avoid it Froud I am in a week 3 now bateling trying to get a refund size wron quality shocking, absolutely not what is on they website, payed extra for fast delivery and arrived 3 weeks late. From a beginning all went wrong and they still refusing to refund.
Just go to your banks and and get froud refund its useless to speak to them. It's clearly not gonna work to speak to them they just copy past answers as I can see all the same to everyone.
FROUD!!! 60£.... I could have got better quality from SHEIN for half of that price... shame
27 januari 2025
Omdöme utan inbjudan
Svar från Mapledance
Dear Ligita Ruplyte,
We are truly sorry to hear about your experience and the frustrations it has caused. Your feedback is very important to us, and we deeply regret that we failed to meet your expectations.
We understand the disappointment caused by delays and quality concerns. Please be assured that we are committed to improving our processes and resolving customer concerns effectively.
If you’re open to it, we’d like to investigate your case further and work towards a resolution that ensures your satisfaction.
Thank you for bringing this to our attention, and we appreciate your patience as we work on resolving your issue.
Sincerely.
AVOID!!!!
AVOID!!!!! I never leave reviews, but felt the abosolute need to about this company. Both garments which were nothing like advertised, quality awful, and sizing completely wrong no tags or care labels on garments. One dress I didn't even try on as it was so terrible. Their returns/refund policy is very misleading and doesn't make any sense. They are refusing a refund, which as an online business they aren't allowed to do under UK consumer laws.....They are complete frauds!!!! even getting people to leave 5 star reviews. absolute joke! AVOID AT ALL COSTS
24 januari 2025
Omdöme utan inbjudan
Svar från Mapledance
Dear D Mason,
We are sorry to hear about your disappointment with your recent purchase and sincerely apologize for any inconvenience caused. We want to assure you that we strive to provide accurate descriptions and high-quality products, and we regret that we didn’t meet your expectations on this occasion.
Our returns and refund policy is designed to be transparent and accessible to all customers. For orders that meet our policy's criteria, we are happy to process returns and provide refunds. We’d like to better understand your situation, so if you could share your order details with us, we can review your case promptly.
Your feedback is important to us, and we are committed to resolving this issue for you. Thank you for bringing this to our attention, and we hope to turn your experience around.
Kind regards.
AVOID!!!
For the prices of the dresses the quality is absolutely SHOCKING! May as well order off shein, they’d be a fraction of the price and probably better quality! I paid £15 for express delivery and the parcel didn’t turn up when expected, eventually it arrived 1 week later than when it was due. Paid over £100 for 2 dresses and a pair of earrings which they’ve refused to accept a refund for, honestly such a waste of money! DO NOT order from here!!!!
31 december 2024
Omdöme utan inbjudan
Svar från Mapledance
Dear Danielle,
I’m truly sorry to hear about your experience and the disappointment caused by the quality and delayed delivery of your order. Your feedback is very important to us, and I sincerely apologize for not meeting your expectations.
Regarding your concerns, I’d like to work with you to find a solution. Could you please provide your order details or reach out to our customer service team? We will review the situation and explore possible resolutions, including compensation or other alternatives within our policies.
Your satisfaction is important to us, and I hope we can turn this experience around.
Best regards.
Do not order from this website
Do not order from this website, the only positive is my order did arrive within the expected time. I ordered 3 dresses size M, the website states size 10-12. When the outfits arrived they were clearly not a medium, I even had my sister who is a size 8 try them on and they didn’t fit! The quality is absolutely shocking, they do not match the images on the website I don’t know how they are getting away with selling these items!
I have emailed for a return but they have said this is not possible, I have spent over £100 on items that are not even worth £10.
8 januari 2025
Omdöme utan inbjudan
Svar från Mapledance
Dear Ellie,
Thank you for sharing your feedback. We're genuinely sorry to hear about your experience, and we truly understand your frustration. It's never our intention to disappoint our customers, and we regret that your order didn’t meet your expectations in terms of sizing and quality.
Please know that we take your concerns seriously and are always working to improve. In regard to sizing, we are continuously reviewing our sizing charts and product descriptions to ensure that they are as accurate as possible.
Regarding your return request, we do have specific policies in place that we follow to maintain fairness for all of our customers. However, we understand how disappointing this situation is, and we would like to do our best to assist you. We'll further investigate and see what can be done to resolve the issue.
We appreciate your patience and are here to help.
Best regards.
Absolutely terrible experience with…
Absolutely terrible experience with this company. First of all, the quality of the dress is so so so poor that it's not even worth £5. The dress I received was very damaged, and I had paid £54 for it. When I contacted them about the issue, they insultingly offered me a £5 refund for a damaged product.
I made it clear I wanted a full refund due to the poor quality and the damage, but they refused. After two months of back-and-forth, they finally offered me £8 out of the £54 | paid-completely unacceptable.
The quality is beyond cheap, their customer service is appalling, and even PayPal couldn't help recover the money.
Avoid this company at all costs. Don't trust them-they sell low-quality items, and you'll never get your money back!
9 december 2024
Omdöme utan inbjudan
Svar från Mapledance
Dear Anna,
We deeply regret to hear about your experience and sincerely apologize for the inconvenience caused. At Mapledance, we strive to provide high-quality products and excellent customer service, and it’s truly disheartening to learn that we fell short in your case.
To address your concerns and better assist you, could you please provide your order details or confirmation number? This will help us investigate the matter thoroughly and work towards a resolution.
Your feedback is incredibly valuable to us, and we genuinely want to make things right. We appreciate your patience and look forward to assisting you further.
Best regards.
Stay away !
28/01/2025
Update on my previous comment. I have requested a return which is rejected. Very careful spending money on this Company. They do not accept returns unless your item is defective! The item does not fit. £60 down the drain. Stay away !!! Order where you are safe -
11/01/2025
They are not worth the price you pay - Firstly my order got stolen as it was left outside my door, secondly, Jessie from Mapledance got a second parcel arranged to be delivered which was an amazing gesture, but when it arrived I was left extremely disappointed. Also not true to size. If you order, size up.
11 januari 2025
Omdöme utan inbjudan
Svar från Mapledance
Dear Geanina,
Thank you for sharing your feedback, and we truly apologize for the issues you've experienced. We are very sorry to hear about the delivery problems and the disappointment with your order. We always aim to ensure that our customers receive high-quality products, and we deeply regret that we fell short of your expectations.
We also appreciate you acknowledging Jessie’s efforts to resolve the delivery issue. As for sizing, we understand how frustrating it can be when something doesn’t fit as expected, and we’ll take your feedback into account to help improve our product descriptions and guidance.
If you need assistance with exchanging or returning your items, please don’t hesitate to reach out to us. We are here to help.
Best regards.
Is absolutely horrible
Is absolutely horrible , it comes from china and the quality it might as well be shien They are not worth the price you pay . They will not give you a return label so you have to pay for it yourself. I paid expedited shipping which was 3 business days took weeks for them to even ship it and one month to be delivered. Dont waste your money
8 januari 2025
Omdöme utan inbjudan
Svar från Mapledance
Dear Antonela,
Thank you for your feedback. We are truly sorry to hear about your disappointing experience and apologize for any inconvenience caused.
Regarding the shipping delays and product concerns, we understand your frustration and take such matters very seriously. While our expedited shipping aims to deliver orders promptly, unforeseen logistics challenges can occasionally arise.
As for returns, we aim to provide clear guidelines and are here to assist in any way possible. If you could share your order details, we’d be happy to investigate your case further and work toward a resolution that meets your expectations.
Your satisfaction is our priority, and we appreciate your feedback as it helps us improve. Please don’t hesitate to reach out so we can assist you directly.
Best regards.
Do not order from this company.
Do not order from this company.
It is a scam.
I have been sent faulty dresses and sent photos etc of this. They are refusing to refund my items as they say to return them would cost them too much money.
They have offered to replace them but the dresses were intended for Christmas and NY celebrations and now I don’t trust the quality.
I’m just going round in circles saying I want a refund. Luckily I paid through Klarna so I have raised a complaint through them.
DO NOT USE THEM
23 december 2024
Omdöme utan inbjudan
Svar från Mapledance
Dear Consumer,
Thank you for sharing your concerns. I’m truly sorry to hear about your experience, and I completely understand your frustration. We always strive to provide high-quality products and excellent customer service, and it’s disappointing to hear that we fell short of your expectations.
To help us investigate the issue and resolve this matter for you, could you please provide your order number or any additional details? This will enable us to better assist you and follow up with the appropriate actions.
While we understand your disappointment, please note that we are committed to addressing genuine concerns and working towards an amicable resolution. Our goal is to ensure your satisfaction, and we are willing to explore the best solution available.
I kindly ask you to refrain from leaving negative reviews without giving us a chance to resolve the issue first. We are here to help and want to ensure we can meet your expectations moving forward.
Thank you for your understanding, and I look forward to hearing from you soon.
Best regards.
Do not order from this company
Do not order from this company. I rarely feel the need to write reviews but I wouldn’t want anyone else to have the experience I have. Firstly the dresses I ordered took a month to arrive which was frustrating but when they did the quality was so poor and unwearable. They look nothing like the pictures, the sizing was wrong, stitching was terrible and material was very thin. I have contacted the company, sent pictures of the dresses and they have told me I do not qualify for a refund. So £137 completely wasted!!
5 januari 2025
Omdöme utan inbjudan
Svar från Mapledance
Dear Amy,
Thank you for reaching out and sharing your concerns with us. We’re sorry to hear about your experience and would like to assist you in resolving this matter promptly.
To help us address your concerns more effectively, could you please provide your order number or any relevant details about your purchase? This will allow us to review your order and provide the appropriate support.
We truly value your feedback and are committed to ensuring your satisfaction. Please don’t hesitate to reach out with any additional information.
Kind regards.
Poor quality product
I don’t usually leave reviews but I wish I had done my research before ordering. The dress I ordered is a poor quality product and poor customer service. The dress arrived almost a month late, and the quality of the material is not worth what I paid. They’ve refused to refund me due to their T&C’s saying they will only refund if the product is broken. Buyers beware, you can get much better quality clothing at other online stores.
To update - their customer service team have emailed me saying they will only refund me even my shipping fee (I paid express but didn’t receive it) until I change my review on here!! I’ve never seen anything like it. Do NOT buy from this store.
3 januari 2025
Omdöme utan inbjudan
Svar från Mapledance
Dear Harri，
Thank you for sharing your feedback, and we sincerely apologize for any inconvenience caused. We always strive to provide high-quality clothing, and it’s truly unfortunate to hear that your experience did not meet your expectations.
In order to better assist you, could you please provide your order details so we can review the situation and address any concerns you may have?
We value your feedback and are committed to resolving this matter.
Best regards.
Do not order from this company
Do not order from this company.
The product that I ordered is very poor quality and does not match how it is presented online. Really disappointing.
The delivery time is long and they do not refund unless the product is defective - which I discovered when I requested a return of an unworn item that did not fit. This policy is detailed on the website but is not clear.
2 januari 2025
Omdöme utan inbjudan
Svar från Mapledance
Dear Louise，
Thank you for sharing your feedback. We are deeply sorry to hear that your experience did not meet your expectations.
At our company, we strive to deliver high-quality products that align with their descriptions and images on our website. We sincerely apologize if the item you received did not meet those standards.
Regarding our return policy, we make every effort to clearly communicate our terms on the website to ensure transparency. We understand how important it is for our customers to have a seamless shopping experience, and we regret if there was any confusion regarding the policy.
We value your feedback and are committed to improving our services. If there’s anything we can do to address your concerns further, please feel free to reach out. We are here to assist you.
Thank you for your understanding.
Best regards.
DO NOT ORDER FROM HERE
I have received my parcel 2 weeks later that stated on the website. When reaching out they informed me I cannot return unless my items are faulty. I then opened my parcel to check them and have gems falling off, stitching coming away and marks all over the black dress. Luckily I checked before agreeing to a 10 percent compensation. When sending photos and of the items I received that went on to say cut the threads off, this is disgusting customer service and goes again there returns policy. Do NOT order from here it has been my worst experience with retail.
25 december 2024
Omdöme utan inbjudan
Svar från Mapledance
Dear Charley，
Thank you for sharing your feedback, and I truly regret to hear about your disappointing experience. I understand how frustrating it must have been to receive your parcel later than expected and to encounter issues with the items you ordered.
We take quality and customer satisfaction very seriously. If your order meets the criteria outlined in our return policy, we are absolutely willing to assist with processing a return or resolving this matter for you.
To move forward, could you kindly provide your order details so I can investigate this further and find the best solution for you? Please rest assured that I am committed to helping you resolve this issue promptly and fairly.
Thank you for your understanding and patience. I look forward to assisting you further.
Kind regards.
Good quality and beautiful clothes
Good quality of the items. Sometimes it fit too small but ok. For the price its ok
21 december 2024
Omdöme utan inbjudan
Svar från Mapledance
Dear Charula，
Thank you for sharing your thoughts! We’re glad to hear that you find our items to be of good quality. We understand that sizing can sometimes vary, and we truly appreciate your feedback as we continuously work to improve our products.
If you ever need assistance with sizing or have any questions, feel free to reach out—we’re happy to help! We look forward to serving you again in the future.
Best regards.
“Do not use this company”
“Do not use this company”
I placed an order that was supposed to arrive within 10 working days, but it ended up arriving 15 days later. When I opened the package, none of the items I had ordered were inside. I contacted customer service immediately, and while they offered to reship the items, I explained that I needed them for events that were coming up in the next few days, so I requested a refund instead.
However, instead of a full refund, they’ve only offered me 30% compensation, which is completely unacceptable. They did offer a full refund if I return the incorrect items, but I would be responsible for the return shipping, which would cost me £30. Given that the mistake was entirely on their end, I don’t think I should be burdened with this additional cost.
I would not recommend this company to anyone, as their handling of the situation has been incredibly frustrating and unprofessional.
They will probably write on this review apologising for their mistake and request for me to contact them with my order number but I can assure you the outcome is still the same they only offer compensation for their errors.
23 december 2024
Omdöme utan inbjudan
Svar från Mapledance
Dear Hampson，
We understand that the situation has been quite frustrating for you. We are very much aware of the inconvenience you have faced, and we have been doing our utmost to resolve this issue.
As of now, we are not entirely sure about your intentions. We have offered several solutions, including reshipping the correct items or providing a full refund upon the return of the incorrect ones. We are committed to finding a solution that meets your needs and addresses your concerns.
We hope that you can communicate your specific requirements or concerns to us so that we can work together to find a satisfactory resolution. Rest assured that we are dedicated to providing excellent customer service and will continue to make every effort to resolve this matter as quickly as possible.
Best regards.
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