Good service in the end few hiccups at the beginning couldn't send money to my bank account but got cheque via post quite quickly!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After taking 4 months previously to get the first half of MY money out (see previous review), I am now trying to get the rest of my money out. I thought this would be simple, all the forms are compl... Se mer
Företaget har svarat
Phone answered quickly and efficiently I think tax liability on bonds is not as straight forward as first told
While it took over 1.5 hours on the phone to complete the outcome was swift and took account of the reason for the withdrawl. As I was asked to complain about the length of time it took, a few days la... Se mer
Företagsinformation
Skrivet av företaget
We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products. Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
Kontaktuppgifter
BN15 8GB, LANCING, Storbritannien
- 0800 000 000
- mandg.com/pru
4,0
Bra
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Internal process more important than customers
Two upheld complaints and still no further forward, required forms not getting from Pru staff scheme to their Retirement Account team, no sense of urgency very poor service.
Emailed Pru as suggested after a previous Trustpilot review and heard nothing can’t say I was surprised.
Very disappointing to suffer this level of customer service after having worked for them.
Putting their own internal processes ahead of common sense and good customer outcomes.
5 juni 2026
Omdöme utan inbjudan
Svar från Pru UK
Hi Rob, we're very sorry to hear about your frustrating experience and the ongoing issues you're encountering. We're actively following this up with the teams involved, and contact will be made with you at the earliest opportunity.
If there is anything more you wish to add, or highlight to us before you're contacted, please let us know. Many thanks
Transfer my pension pot!
I started my request to transfer my pension pot Sept 2025. The Pru have made one mistake after another. They keep sending me compensation cheques but just seem to be deliberately delaying the process. They keep sending me forms I have already filled in they have lost one form and requested I send it again which I have done and they still haven’t transferred my pension pot. They are the worst pension company I have used and I have used many. All other companies have sent me my money in weeks! If you make an official complaint they allow them selves 8 weeks to resolve the problem. If you plan to make a complaint to the ombudsman you have to make an official complaint in writing to the Pru first. Hopefully they will transfer my money soon. The Pru are also very poor at keeping me informed so I have to keep chasing them.
3 juni 2026
Omdöme utan inbjudan
Svar från Pru UK
Hi Paul, we are truly sorry to hear about the difficulties you've experienced with your pension transfer, and the delays encountered.
We're keen to help by working with you and our complaints team to ensure your requirements are acted upon, and concluded as quickly as possible. To allow us to move this forward, please email our team at social@prudential.co.uk with your plan number and preferred contact details. Many thanks
Helpful and knowledgeable staff
find the staff very helpful and efficient also having a friendly attitude which gives you confidence as which as i am not an expert in dealing with finance
15 maj 2026
Svar från Pru UK
Hi Mr Furniss, we're so pleased to hear you had a positive experience when talking to us recently, and we're grateful for your kind words. We're here to help, and should you have any further questions, please get in touch. Many thanks
Svar från Pru UK
Hi Michael, thank you for taking the time to leave your review, and your feedback about your experiences in dealing with us.
If there are any aspects that you would like more clarification on, please let us know by emailing our team at social@prudential.co.uk and we'll help to answer these for you. Many thanks
A very helpful company
The adviser I spoke to was very helpful, patient and left me reassured. A good experience.
22 maj 2026
Svar från Pru UK
Hi Mr Hunter, thank you for your feedback and we're pleased to hear you felt reassured through your conversation with our adviser. Should you need anything more, please let us know by getting in touch again. Many thanks
Withdrawal
Was able to do all I wanted over the phone, my only problem was I wasn't able to do it on the internet, hence having to make a phone call.
4 april 2026
Clear no jargen comms
1 juni 2026
Issuing of P60's
You patiently and carefully got there in the end, but a clearer initial notification with all policy numbers quoted would have avoided my misunderstanding.
18 mars 2026
Svar från Pru UK
Hi Lee, thank you for taking the time to leave your review and we appreciate your feedback. We'll follow this up with our customer service team to identify where improvements can be made.
Should you need anything more, please get in touch again. Many thanks
Dealt with withdrawal of funds quickly…
Dealt with withdrawal of funds quickly and effectively.
14 maj 2026
Prudential in name and action. first classClear and helpful representative
Clear and helpful representative
21 maj 2026
Thank you for everything
29 maj 2026
Be very careful of these people seems they will do anything to keep your money !!! Up date Nothing they rang me then hung up !!! Terrible company I feel for people with large sums of money 😡😡
Absolutely awful company they told me my pot had a bankruptcy order on it !! I contacted my bankruptcy company who told me they had heard nothing from prudential and there is no such order !!
Still nothing they give this email and then do nothing just to look good on here. Absolute thieving scum !!!!
29 maj 2026
Omdöme utan inbjudan
Svar från Pru UK
Hi Tim, we're concerned to hear about your recent experience in engaging with us, and for the worry and frustration this has caused.
We'd like to follow up on this, and to allow us to do so, please could you email our team at social@prudential.co.uk with your plan number. We look forward to hearing from you and helping to resolve matters for you. Many thanks
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.