MakeMyHouseGreen Omdömen 

I am truly impressed by my encounter with Bobbie at MakeMyHouseGreen. It seems rare to talk to someone intelligent, well-informed & focussed on your concerns. Rather than simply trying to sell me something he was able to examine what I wanted & identify relevant issues so avoiding unnecessary expenditure. Simply excellent.

In summary, Top quality installers and helpful staff, held back by befuddled business systems. read on to learn more.

First and most importantly, The installers do a fantastic job. Kia, Jack, Tyron, Frankie and Louis. They are very neat and tidy while working, take a lot of pride in ensuring the quality of work is robust, will last, no shortcuts or bodges, is fully compliant with regulations I didn't know existed and the end result is neat and tidy. Even if it means they have to take a more difficult route to get there.

Secondly, The person I had as my contact, Rosie, is a compassionate and understanding true people person. Despite the many and varied issues I have had, she has doggedly trudged through them all to find a solution where possible. It's also fair to say the company as a whole is trying hard to improve.

But MMHG. Where to start. I think in summary they have real and existing issue with their business systems. The result is a muddled experience that seems to have taken forever, and is still ongoing.
My journey started on 2nd July, 2025. At time of writing this review in January 2026, I am still waiting on important documents to allow full export to match the system I was sold by their Guru and had fitted.

The Guru is basically a salesperson. During the selling process they have many diagrams and calculations to show what can be achieved. The more you buy, the better the system and better the long term return on investment. The do a site survey too. The survey has all the information needed to apply for full export. But it is not passed on.

The initial install was offered in August, but I couldn't do that so it was delayed until the first week of September. A further delay because the scaffolders needed the supply cables from my DNO shrouded, something highlighted in the July survey. Delayed it until mid October.

Mid October, sheathing covered, contractor scaffolders arrived Monday, install done Wednesday and Thursday, scaffolding removed on Friday. A tantalising glimpse of what MMHG can do. The spec had changed from my agreement with their Guru. But the new spec was better, and had great reviews, so I was happy.
After completion, the installers told me a vital part of what I had bought (Gateway) wasn't available in the UK so they would have to come back at a later date.

(At this point it's worth noting MMHG's payment policy: £200 starts the process then three instalments of varying size at various times with the last due once the job is complete and the homeowner is happy.)

The Gateway was not installed until mid November.

In the meantime, keen to get the ball rolling with Export, I asked for all relevant paperwork, but I wasn't allowed it until I had settled the full amount, something I wouldn't do until the job was complete and I was happy, as per their terms. I found myself at an impasse with MMHG. Their computer just said no.

When the Gateway was installed the rest of the system started to misbehave with how it functioned with the app and how it reported data. I took many pictures, sent many emails, but kept getting everything but an actual installer onsite to check the last modification was done correctly. This seemed a logical action to me.
Their process was to contact the manufacturer for advice and wait endlessly for a reply. Even telling me they were stuck because of the wait.

I continued to withhold the final payment. And as a result MMHG refused to release the documents to enable export. My contacts' hands were tied, as MMHG's systems only worked this way.

In December, 5 months after the install started, I wrote to them outlining my issues. Again MMHG sprung into action and showed the type of company they could be. Within a week an installer was on site and had found and rectified the issue. They assured me they would never shy away from any issue. It just took a proper letter to remind them.
The installer also found another issue, but didn't have the time to rectify it on the day. we agreed both of us would write to MMHG to ensure he could return at a later time to sort it.
The system worked again, so I paid the final bill.

Having lived with solar and battery for a while, contrary to what the Guru said, I found the battery size was possibly not big enough. So I enquired about getting by battery doubled in size. The initial reply demonstrated even they weren't sure what I had. Confusion reigned, and it affected their quoting system.

But the real kicker is the documents. I got them on final payment just before Xmas 2025. I did't act until Jan 26, but found MMHG had applied for a restricted Export application, limiting me to 3.68kW instead of the full 8.5kW I had installed. The Guru had all the info back in July and my DNO is happy to grant it. But MMHG have not acted on the info they had because their systems are not wired this way.

So I continue to wait............

MakeMyHouseGreen supply quality equipment. One of the local team who were installing the equipment carried out an on-site survey before installation liaising with the customer on preferred routes for wiring and about details of fixing the panels on the roof, etc. The installation team were excellent with all their work done to a high standard with attention to detail and they were friendly and communicative with the customer.

Very thorough in preparation for the install and were decent value. They were very helpful to sort out any issues around installation (battery site) and billing (additional costs) and gave very satisfactory solutions. Definitely recommend MMHG.

I chose MMHG for a battery-only installation. From the outset there were basic administrative issues. They recorded my name incorrectly and failed to correct it despite multiple requests.

The system installed was 2×10 kWh FoxESS batteries with a 10 kW inverter. We explicitly discussed both batteries being installed outdoors. On the day, the engineer installed one battery outside and one inside, which was not agreed.

Post-installation support has been very poor. I raised repeated issues about the batteries failing to fully charge overnight in cold weather. Each time I was told “an engineer will call you,” which never happened. When I eventually contacted an engineer by text, they suggested a setting that does not exist in the FoxESS system and then failed to follow up.

I later discovered the batteries have no heaters. Given that I stated from the start they would be installed outside, this should have been identified and discussed before installation. Every day the system underperforms forces me onto day-rate electricity, directly delaying return on investment.

Finally, I was explicitly told that the MCS certificate would allow me to access an export tariff from the battery. This has turned out to be incorrect, meaning excess stored energy cannot be exported, further delaying RoI.

Overall, poor communication, inaccurate advice, and ineffective after-sales support have made this a frustrating experience.

from the start we had a very good interaction with the expert. i had a phone call and then a zoom. we passed each other information that would make the process easy and quick. we then had another zoom with my wife attending. very good, the survey was very in depth with lots of interaction between us to find the right place for the equipment. the scaffold went up, the solar equipment, arrived, two days later the install started. it took three days in total even in the rain. the install team were great, the back up team were also on the ball checking with us that all was well, and making sure things arrived and after the the install the leftovers went away. all in all we are very happy, in fact i think i have found space for some more panels and that means i will need another battery, I will be in touch in the new year. thank you all. derek

Good presentation and not pushy

Overall the install went very well and they kept to the timescales. The only issues were the payment schedule was different to the one in their documentation and an issue with the fuse box was not highlighted at the survey. Having an old fuse box stopped the house backup working seamlessly

Brilliant client centred company. Great communication with client and superb staff in the office and on the ground. Nothing but praise. Love the product too.

Compared with a local competitor MMHG were very proactive during the design process in offering suggestions and solutions based on their experience and interpretations of my requirements.
The equipment quality is first class value for money and carried out by a careful installation team that worked in collaboration with the builders electrical contractor.

The communications setup worked brilliantly and on time, most appreciated.
Leoni is the type of person you can easily have a conversation with and we quickly came to discuss what I believe is the right solution for my situation. Being a rather simple situation (battery only) makes it price sensitive and MakeMyHouse Green was not the cheapest, but maybe the best. I will study the proposal in more detail and make a decision.

I was approached by the company when they were making a local sales drive. Throughout the sales and installation process things worked very smoothly and they communicated very well, responding swiftly to all my queries. Price very competitve once the discount for sales in the locality applied. It's been a month now and all working well - just waiting for more sunshine!

Lots of communications and updates before and after, from everyone involved in the installation. Installers were friendly, informative and respectful of my property, leaving a very neat and tidy installation.

Everyone was very professional and easy to deal with. Very pleased with the service and going greener. Had a few small issues and queries that were quickly resolved by the team. I'd highly recommend them.

clear presentation
friendly professional approach

Amazing experience, very clear and patient, would highly recommend

These guys were all great for my solar install, from the first contact through to installation day and the after sales. No problems at all and everything went smoothly

The whole process from start to finish was excellent, from the initial consultation meetings, scheduling of the works, delivery of items and then the installation. Everyone was so helpful, it was brilliant.