Maison Flâneur Omdömen 

The employees are very helpful and compressive. They really helped me with my issue. Plus they are very fast replaying. It's a secury shop 100%.
Thanks a lot!

very communicative and helpful customer services. And of course the products are amazing.

Loved all the ceramic products on the site! I had a hard time narrowing down what to get as a housewarming gift. The customer service team was also really helpful with getting a gift message added to the order!

I love everything about this shop! All the design frame picture so much nice details! The service is top and very nice communication ! The quality is really good . I love my art frame .

Servizio a dir poco impeccabile! Ho ordinato un meraviglioso cuscino che sono certa abbellirà la mia casa in maniera splendida!

Store and product is stunning! Very different from other homewear and decoration stores. We faced some problems with delivery and customer care team fix everything kindly and super fast. Special thanks to CJ. Really recommend it!

Lovely products and friendly customer service!

I rarely leave reviews, but I feel compelled to share my experience with Maison Flâneur to help future customers make informed decisions.

I placed an order for a rug in March and received a confirmation email stating an estimated delivery date just three working days after the order was placed. After a full week with no updates or tracking information, I contacted customer service to express my concern. I received a reply 48 hours later saying the issue was being looked into, but after that, I had to follow up two more times before I finally received an update four days later. At that point, I was told the rug was being made to order with a 12-week lead time, which was a complete surprise. Nowhere during the purchase process or on the product page was this made clear. In fact, the item was listed as “In Stock” with a delivery date just days away. This misleading presentation led me to reasonably believe I was purchasing a ready-to-ship item. Worse still, the general delivery policy on their website advises customers to check individual product pages for any extended lead times, yet no such note existed on the page for the rug I ordered. This lack of transparency is unacceptable, especially for a high-value item.

This situation reflects misleading advertising and, in my view, breaches UK consumer protection laws. To make matters worse, after I raised these concerns, customer service stopped responding entirely. My last email, sent almost two months ago, has still not received any reply. The complete lack of follow-up or accountability has only added to an already frustrating experience.

As of today, I have still not received the rug, nor have I received any update on when it might arrive.

Until this is resolved, I cannot recommend this company. I urge other customers to exercise caution when ordering from Maison Flâneur, especially if you require timely delivery.

To Maison Flâneur: I strongly urge you to update your product listings with accurate delivery timelines and significantly improve your customer communication. This entire situation was both avoidable and disappointing.

They are a wonderful company with so many cool products from all around the world!

Beautiful linens and home goods to add a bit of France to your home.

Besides the incredible curation of items, I could not speak more highly of their customer service as well. They truly have managed to capture the feeling of shopping at your favorite boutique store online. A rare gem.

The products from Maison Flaneur, are stylish and individual, this will be my third purchase!
Customer care is exemplary.

The Maison Flâneur team is responsive and extremely helpful. Their products are so unique and perfect for putting a unique touch in my home.

I ordered a mirror that had a small defect. CJ from Maison Flaneur helped me solve the issue immediately. They were professional, helpful and provided a resolution in a very timely manner.

My experience with Maison Flaneur has been wonderful! I had some questions about my order and Jess was super responsive in getting back to me several times. Thanks, Jess! I adore everything from this shop but it's now my go-to for lampshades that are handmade and well above the rest!

Great customer service, super responsive and friendly.
Highly appreciated. Would definitely recommend.

Fast and professional, cannot be happier

Good customer service

Responsive and efficient customer service.
I quickly received the help I needed with my order.

Thanks for the follow-up!
Good experience.