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Mahli the label has all amazing stuff, all of her garments are beautifully designed & I would buy everything if I could 😍 absolutely recommend

I have ordered from Mahli The Label several times and I have always had such a positive experience. I love their leather sandals - so beautiful and high quality, and I have several of their dresses. It is always worth the wait for such gorgeous items and I've always found their customer service really helpful. This brand is one of my all-time favourites.

Amazing brand!! Great shipping and great product! Love love love

Thanks Mahli for the amazing new dress , love love ❤️ can't wait to buy my next one

Update 2. We have received multiple communications from the owner since the initial review and I understand the complexities involved in running a business especially while trying to juggle family and babies so I have updated my initial review and wish her all the best with her business success in the future.

Update 1. We were contacted by the owner after this review went up and we received a refund, they also complain to trust pilot to try and get this review removed, I suspect I would have got no refund had I not complained online.

Original review: We purchased a pair of boots for my wife’s birthday in mid May it is now the end of July, their has been no indication of the order being fulfilled or sent and of course no chance of a refund, after many emails and enquires I fear we have been ripped off by the owner ! I suggest you answer emails and refund people below that have received similar poor service.

I have no idea what is going on with this brand. Made my first purchase many months ago on a preorder expected to arrive in May/June. It’s now nearly august and still no dress or tracking number or ETA on when the dress will arrive.

It’s a really expensive piece, and I truly want it and love it but at this point I don’t know whether to keep waiting or request my money back. Communication from the brand has been pathetic - very inconsistent with replies, vague responses, and extremely unhelpful in providing updates or ways to remedy the situation.

I will not be supporting this brand ever ever again!

I purchased a pair of Outlaw boots at the end of Feb 2023. I was told the normal 6 week wait would be extended due to a high volume of orders. I was ok with this, but I am still yet to receive them. I have sent several emails with no real answers. On 21st of June i was given a tracking number, it still hasn't been registered to Australia Post. I have emailed since and they cannot give me any answers as to when my item will be received, I have no idea when/if I am to receive the order I have paid for as they are now not responding to my emails. I am extremely disappointed and frustrated and out of pocket with no answers.

MAHLI THE LABEL

It is ridiculous that the owner of MAHLI THE LABEL is trying to hide from these bad reviews by changing the name of her business on Trustpilot. All this does is show that she does not want to take accountability for her business. I also find it funny that she has used Random Acts of Kindness, as she doesn't display any kindness in the way she has treated her customers. If she truly cared about her customers and doing the right thing she wouldn't lie to them and mislead them. Don't be fooled by this act of changing the business name and don't be fooled by the very few positive reviews on here; they were mostly posted within a few days of each other and were seemingly done in response to the negative reviews flooding in.
Always be wary of businesses that do not allow Google reviews like Mahli the Label as well.

Edited again 24/9/23:
Bec (owner of Mahli the Label) promised both in response to this review publicly and privately via email to send the boots I had ordered despite having already refunded them. She said she "cares about her customers" and "wants to make this right" and that this offer was the businesses way of doing so.
I accepted this offer and have not heard from her again.
I emailed her recently asking her to confirm whether this would be happening and she replied stating I had already been refunded so the company had not sent anything. I emailed back to state that obviously I am aware of that and was wanting to confirm if she was going to do as promised and send them anyway. I advised I would take a lack of response to my email as a confirmation that she has rescinded her offer and (not surprisingly) she has not responded again.

Edited again 24/8/23:
I forwarded the emails I still had as requested and directed to by Bec in her response to my 1 star review.
I also spent (wasted) time including an explanation of my experience to outline for her why I was so incredibly frustrated with the service from Mahli and the fact that I had to raise a dispute with PayPal to get my money back.
I felt if she cared about her business that she would care about the customer experience and that this would assist her in avoiding leaving other people feeling ripped off and disregarded after spending hard earned money with them.
This was done on 8 Aug and I am still awaiting any response to, or acknowledgement of doing so, other than a generic automated reply.
I understand that personal circumstnaces have increased response time frames, but if you ask sometime to email you with details of their complaint it would make sense to at least acknowlege they have done that for you.
It is extremely frustrating that I wasted any more of my time or energy on this business only to be ignored and disregarded yet again.

Edited review to respond to owner:
We have already communicated many times directly with each other via email since early May, and most recently via PayPal's dispute and resolution process. I have only very recently received my refund for the boots I tried to purchase in April.

I am extremely surprised to see you claim you don't to know what transaction this review relates to due to the amount of contact there has already been with you directly and your staff about this. Do you have many customers waiting months on end for orders who then have to dispute the transaction to get their money back when you cant supply what was ordered in a reasonable time frame? You personally advised me on more than one occasion throughout May and early June that my order was only roughly 2 weeks away from being ready to send, which obviously was not accurate and is the reason I have stated the time frames you gave me were in my opinion misleading and inaccurate.

Due to this my experience with you and your company was definitely a one star experience and I won't be shopping with your business again.

Original Review:
Misleading timelines for orders and poor communication from customer service about lengthy delays.

I ordered in April and had to dispute the transaction to get my money back towards the end of July as there was still no ETA for my order or any real information from the company.

They also use the term "in stock" next to pre order items so be sure to read the fine print on the website carefully to try and avoid being disappointed. I would have never ordered in the first place if this had been clearer; "in stock" means an item is in stock and available to ship, not available to pre order and wait an undetermined period of time for.
Was my first and last experience with this company. It was the most incredibly frustrating and disappointing experience.