Madourieco Omdömen 12

I recently started working with this Madourie & co. Clear communication and very competitive pricing, would recommend.

Great range of fast moving products too!

- 5 star service products were delivered quickly and was all authentic

It’s been a difficult experience

Product was not delivered and refund took almost a month with constant chasing

Might improve in the future but at the moment, it was a headache

While reviewing potential suppliers for my Amazon business, I found Madourie & Co and decided to give them a try. As with any new supplier, I was cautious at first, but the ordering process was straightforward and delivery was within the stated timeframe. The products sold steadily, making it a positive first experience overall.

I was introduced to Madourie & Co while exploring new sourcing options for my Amazon store. Their catalogue offered better margins than I was seeing elsewhere, so I decided to trial a small order. Communication was clear throughout, delivery was on time, and the products performed well once listed. Overall, a smooth experience and worth considering again.

5star service Ordered and everything arrived perfectly packaged on time I recommend this business to everyone !

Great experience with Madourieco. The products are high quality, extremely reliable, and exactly as described. They are a very good supplier with smooth communication and fast delivery. I would definitely recommend them.

I will not tolerate lies or attempts to paint me as someone who has “harassed” your team when, in fact, it was you who called me shouting abuse because you couldn’t provide a service you originally promised.

To ensure transparency, here is a verified timeline of events — all supported by WhatsApp messages and screenshots:

15th July:
Order placed. I spoke with Romilda, who confirmed an ETA of 3–4 business days for both the Oral B and Clinique products.

25th July:
I requested an update. Romilda responded that the order should arrive “by next week at the latest.”

31st July:
After being ignored, I followed up again. On 1st August, Romilda replied:

“Yes unfortunately latest it should arrive by next week — if not we can issue a 50% refund if the delay does extend by next week.”

To be clear: I never requested a 50% refund the company offered it themselves. This can be verified by the messages.

8th August:
I followed up again and was told the order was “stuck in transit” and that compensation would be provided once delivered. I asked whether to cancel for a full refund or proceed with the 50% refund they had suggested. I was ignored.

9th August:
When I chased again, I was told to refer to their cancellation policy (allowing them to keep 20%). Romilda also said, “I cannot guarantee a date, but it should arrive next week.”

When I mentioned the 50% refund offer, she initially dismissed it but then said it would be “processed in 3 days.” When I asked her to confirm the refund amount, I was ignored again — instead, she said the Clinique items would arrive by the end of the week.

The story changed from “refund in 3 days” to “items arriving soon,” with no accountability. Later, she said only the Oral B items would be refunded, not the Clinique, despite her earlier written confirmation that both would be.

My issue has never been the delays, it’s the inconsistency and dishonesty.

Phone Call:
Tyrell later called me using Romilda’s phone. He shouted abuse as I tried to explain the situation, boasting about his “£100k VAT-registered company.” After a heated back-and-forth, he admitted there was “miscommunication.”

At no point did either of them mention that the 50% refund (which they offered) would later be called a deposit. That claim only appeared weeks later, seemingly made up to justify their own confusion.

The compensation for the Clinique items took over a week to arrive via bank transfer, and only after I chased them multiple times, not because the company followed up responsibly.

29th August:
I asked for an update on the Oral B items.

2nd September:
Romilda offered me an alternative, either replace the items or issue a refund. I chose the refund. She confirmed that if the items were not delivered within 7 working days, I would receive a refund plus compensation.

9th September:
Exactly seven days later, Romilda asked if I had “paid for the Oral Bs.” I forwarded the original invoice confirming full payment. Then the story changed again:

“A 50% deposit was given back to you until delivery.”

Suddenly, what was previously written as a “refund” became a “deposit.” She claimed the items had been delivered and demanded repayment, even though I hadn’t received anything. When I pointed this out, she replied:

“I’m so sorry, I was told you received the items.”

This proves the company has no control or record of its own operations.

Also, despite promising “refund + compensation” if the 7-day deadline passed, I never received any compensation.

To the public:
I never demanded a refund, it was offered to me.
My messages were limited to following up on updates and clarifying inconsistencies. That is not harassment.

The company also asked me to take down my review by offering incentives and other products. I declined. After I updated my review again, they messaged me a week later offering me £200 to remove it. I declined once more — and they blocked me immediately after.

Following this, Tyrell sent threatening messages, including:

“Anyway we made 100k a month for 3 months in a row now.”
“If you don’t remove the review.”
“Good luck.”

That is not professionalism — it’s intimidation.

You claim to have “offered a fair resolution.” Please explain what was fair about:
• Accusing a customer of theft,
• Changing your story from refund to deposit,
• Failing to deliver goods after repeated delays,
• Ignoring messages,
• Threatening legal action, and
• Attempting to bribe me to remove my review.

why are there two Trustpilot accounts madourieco.net and madourieco.co.uk?

Stop lying on my name.
Stop twisting your own words.
Stop claiming to be a “professional” company while repeatedly contradicting yourselves and attempting to silence honest feedback.

Every statement here is supported by messages, screenshots, and time-stamped proof that I am fully prepared to provide.

I’ve placed multiple orders with this company and, as far as I’m aware, the products are good quality. However, my overall experience has been extremely disappointing due to their customer service and order management.

I placed five orders, and only three were actually delivered — but even those had mistakes:
• First order arrived 20 units short.
• Second order arrived with 70 units extra (which I returned).
• Third order arrived 8 units short and over a month late.

Orders 4 and 5 (placed in July) were never delivered at all. While delays can be understandable, the real issue was the company’s false promises and inconsistent communication.

A major problem was that they would say one thing via text and later go back on their word, blaming “miscommunication.” For example, they confirmed I’d receive a 50% refund for both orders 3 and 4 if not delivered on time, but when the time came, they only honored the 50% for order 4 and refused it for order 3. Even the 50% refund they did issue was later referred to as a “deposit” — in September, they claimed I had to pay it back once I received the goods, despite the fact that I never received them. They then insisted I already had the goods (which I repeatedly stated I did not), ignored my responses, and even threatened legal action — only to later discover they had targeted the wrong person.

I also had a phone call with the owner, Tyrell, which turned into a prolonged back-and-forth. He repeatedly interrupted me, failed to address my concerns, raised his voice, and boasted about his company’s success (VAT registration, large order numbers, etc.) instead of focusing on resolving the issue. Only after this back-and-forth did they acknowledge the mistake and apologize.

When I tried to resolve the situation, they repeatedly cited their “trust policy” (keeping 20% if a product is cancelled) but ignored the fact that under the Consumer Rights Act, customers are entitled to a refund if products aren’t delivered within the agreed timeframe.

The company also appeared to have no proper tracking of customer orders, which caused confusion about the deposit for order 5, as well as refunds and deliveries.

To be fair, despite all these issues with orders 3 and 4, we eventually reached an agreement: they applied a 50% refund on order 4 (which they later treated as a deposit in September) and provided a £200 discount on order 3. They eventually issued remaining refund for order 4 & 5 however this was 2 months later. As part of the compensation, they also presented a product at a “discounted” price, failing to realise I had already paid a deposit for this product a month earlier (order 5). However, the additional compensation they promised in September was never provided, and the entire process involved weeks of chasing and back-and-forth communication.

To be clear: as far as I’m aware their products are good quality, but their customer service, order tracking, and communication are chaotic; they regularly go back on their own promises; and the way they handle customer complaints is unprofessional. This review is an honest reflection of my experience, and I have evidence to support everything stated above.

Update as of 24/09/25:
This review was originally left on madourieco.net. I was later contacted by the company and asked to remove it, without any explanation. When I went back to check my review, I noticed they now have a new Trustpilot page under madourie.co.uk. I found this change unusual and wanted to update my review to reflect my experience.

Amazing customer service, my queries were answered very quickly and informatively, and the items were shipped faster than I expected! Definitely a reliable and trustworthy supplier that I will continue to use.