Very poor service. No tracking information, didn’t answer emails requesting information and tiles failed to arrive despite 3 phone calls and false promises. Shop elsewhere!

Quality and good prices

I was looking for glass mosaic tiles to use in the bathroom around the four window insets and sills. Having looked at many companies I eventually found the perfect ones at Luxury Tiles.
I placed a small order of 12 sheets and they arrived a week or so later, perfectly packaged so no breakages.
They were a perfect match to the online photo and did the job beautifully.
Matt was very helpful with a delivery query and got back to me within the hour.
I would definitely recommend Luxury Tiles to anyone wanting quality and variety of choice.

Great mosaics at a decent price. Very happy with the results. I bought some rectangular ones for a shower seat and it has turned out amazing.

We ordered our tiles for a wood burner surround area and whilst a few were damaged, they immediately sent replacements once notified Luxury Tiles. Highly recommend them great to deal with

Very easy to deal with. Lots of stock. Speedy dispatch and delivery. Would highly recommend.

Tiles are high quality and look great 5 star. Only giving 4 star as delivery stated as 2 day and took 5 so delivery cost expensive.

Service was excellent. I got exactly what I had ordered in a timely manner. I ordered two separate items and only received one at first. I chased it up and was told that both items had been sent separately. I received the second item the following day and a message to say that the parcel has been delivered.

Great quality tiles and choice. The customer service was exceptional. I ordered an item that then turned out to be out of stock but Luxury Tiles managed to source some more of the tiles for me. They called me to let me know and sorted out the order straight away.

We searched for a special tile for a room we had just revamped and found Luxury Tiles with a great range of tiles,we ordered a full tile as they looked so good and was very pleased to receive it very quickly,as opposed to other companies that wouldn't supply a full tile.The tile was perfect for a full wall cover so we ordered the amount require,the company is so helpful and postage was very quick to arrive and kept us informed from purchase to arrival.5 stars for an amazing company that was so helpful in our project,you won't be disappointed if you use Luxury Tiles.Thanks to all the staff for getting it right regards Andy and Bev

Order tiles for my utility room as asked for a sample to be sent this arrived within a few days. I then ordered the quantity of tiles required they were delivered direct to my door in tact. Staff were very helpful on the phone had to pay a little extra on carriage because we live in Northern Ireland. However very happy because they delivered to us as most mainland companies do not deliver to Northern Ireland and it was still value for money. Definitely recommend this company

Great quality great seller from start ton finish wll be buying more

Beautiful and clearly very high quality tiles.

There were a few supply issues but not surprised with what's going on on the world at the moment but open communication quick to get things sorted and a great price.

One little bit of feedback is (I'm not sure if it's on there already) I used auto level tile spacers (the ones you screw down so level) and they scratched the tiles quite easily. Luckily and sensibly I only did a few to start so not too much of a loss but maybe mention on the product page of they are a hard or soft glaze so you can adapt your tiling method to suit.

Not everyone is as cautious and may have been upset even though technically you should always check

Placed an order, waited 2 weeks nothing arrived. Called and was told they would be re-sent, nothing arrived even though I was promised twice. Gave up and asked for a refund.
Very unreliable company

Great service. Goods arrived as promised and top quality tiles.

Complete chancers! Ordered samples - paid for sample & delivery. Contacted about non-receipt, said would re-send & refund delivery cost (didn't happen). Contacted again said would cancel & refund (didn't happen). Have had to go to credit card company & request a re-charge. Don't waste your time.

Luxury Tiles with luxury service
I was anxious after reading other reviews whether I would receive my tiles considering the tile choice I made was expensive. However, I was glad I took a chance as I received excellent customer service and the tiles I chose was perfect. Matt exceeded on his promise to get my tiles to me urgently. The mosaic mother of pearl I ordered is beautiful. The pics online does not do it justice. I was on a tight time scale to purchase my tiles and they arrived next day. I also needed more tiles a week later as we mis calculated and they were delivered to me the next day too. I would definitely recommend and be a returning customer.

I ordered two sets of tiles from Luxury Tiles on the Thursday right before the Easter Bank Holiday. Given a very tight deadline, it was crucial that they arrived in 1-2 days, as stated on the website. After reading reviews mentioning the tiles ship from Germany, I was initially skeptical about the turnaround time. Especially as we had a bank holiday weekend in the day.

However, the delivery was spot on. The tiles arrived exactly when promised and were packaged incredibly well. I’ve ordered tiles from other companies many times only to have them arrive smashed, but these were perfect and looked exactly like the website photos. A huge thank you to Matt Thompson, who replied to every one of my emails within minutes. I’ll definitely be using Luxury Tiles again for their speed, great packaging and excellent communication!

Quick delivery, the mosaic tiles I ordered are absolutely gorgeous. Would definitely recommend future purchases .