Product was fine but service was awful.. I had to chase the delivery which was considerable cost to begin with. They then delivered 5x rolls instead of 1, like the good person I am I let them know tha... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After having the 1st order for my back garden and experience was excellent, I'm confident in Luxury Grass. So, I placed my 2nd order for my front garden. Although this time I got issues as the de... Se mer
Företaget har svarat
Excellent service, asked for some free samples and they arrived after a day or two. They emailed me everyday to keep me informed about what was happening. The chap I spoke to on the phone was efficien... Se mer
Företaget har svarat
Very helpful & easy to deal with the sales team thank u guys ,& the young delivery driver was very good 👍 Would definitely recommend this company to anyone Regards Paul
Företaget har svarat
Företagsinformation
Om Luxury Grass
Skrivet av företaget
Affordable Artificial Grass
Shop realistic artificial grass without the premium price tag. We’ve cut out the middleman so that a gorgeous garden can be possible for everyone.
Unlimited Free Samples
We offer an amazing free sample service that lets you pick as many samples as you like - all to be delivered the very next day. That way you can see all your favourites up close before you invest in your new lawn.
Flexible Payment Options
Why wait to transform your outdoor space? With our flexible payment options, you can split the cost of your new grass and transform your garden without blowing your budget!
Luxury every step of the way
Get ready to take home affordable, high-quality artificial grass that looks just as good as the real deal.
Luxury Grass is a sister company to Luxury Flooring, an established flooring supplier with over 10 years’ experience providing floors to 115,000+ happy homes. If you love the look of a manicured lawn but don’t have the time or patience for a lot of upkeep, Luxury Grass is the perfect solution.
We’re proud to bring you realistic artificial grass that’s made from top-quality materials. And with a minimum 6-year warranty, you’ll know it really is designed to last. Plus, we’ve got a wide collection of artificial grass to choose from, including different pile heights and textures, so you’re bound to find a lawn you love!
We believe a gorgeous garden should be possible, no matter your budget. We source, style and produce all our own grass to ensure you get a great price, so you can spend your money on the things that really count.
Whether you need a hand choosing the best lawn for your garden or want to order your unlimited free samples, our team of friendly artificial grass specialists are always happy to help!
At Luxury Grass, our customers are at the heart of everything we do. From picking out your favourite lawns to speaking with our expert team on thickness, textures and pile heights, we’re here with you through it all. And if something ever doesn't go to plan, you can count on our incredible Customer Support team to make it right.
Kontaktuppgifter
1 Canal Place, LS122DU, Leeds, Storbritannien
- 0330 818 2061
- support@luxurygrass.co.uk
- luxurygrass.co.uk
Svar från Luxury Grass
Hi
Thank you for your review. We are happy to hear you are pleased with the service we have provided.
We especially love hearing positive feedback about our team and how they have helped make your experience positive and memorable so we really appreciate you taking the time to let us know.
If we can be of any further help in the future, please let us know
Kind regards
Luxury Grass
Excellent service
Excellent service, asked for some free samples and they arrived after a day or two. They emailed me everyday to keep me informed about what was happening. The chap I spoke to on the phone was efficient and helpful. The delivery guy, who messaged me to let me know time of arrival, was friendly and even put the 4 meter roll in the garage for us. As for the grass, we are very pleased with it.
2 april 2023
Svar från Luxury Grass
Hi Martin,
Thank you for your review, we really appreciate that you have taken the time to let us know how impressed you have been with the product and service you have received.
If we can be of any more help in the future, please let us know!
Yours Sincerely,
Luxury Grass
Requested samples for grass and was…
Requested samples for grass and was delivered on time
4 april 2023
Svar från Luxury Grass
Hi Mo,
Thank you for your feedback regarding our sample service we provide. We are pleased to see you were impressed.
If you need any further guidance then our sales team will be happy to help. They can be contacted by emailing sales@luxurygrass.co.uk or by calling 0330 818 2061.
Kind Regards
Luxury Grass
Svar från Luxury Grass
Hi Molly,
Thank you for your wonderful feedback regarding the quality of the grass that you received, we are happy you are pleased with your purchase.
If we can be of any further help in the future, please let us know
Kind regards
Luxury Grass
Great product and look fabulous
Great product and look fabulous. Super easy to maintain
5 april 2023
Omdöme utan inbjudan
Svar från Luxury Grass
Hi Declan,
Thank you for your wonderful feedback regarding the quality of the grass that you received, we are happy you are pleased with your purchase.
If we can be of any further help in the future, please let us know
Kind regards
Luxury Grass
Svar från Luxury Grass
Hi Paul,
Thank you for your review, we really appreciate that you have taken the time to let us know how impressed you have been with the product and service you have received.
If we can be of any more help in the future, please let us know!
Yours Sincerely,
Luxury Grass
Excellent
i order 2 tester samples as am looking to buy for a 14m2 project, the samples arrived fast and was in excellent condition. I will be buying from here with out a doubt
29 mars 2023
Svar från Luxury Grass
Hi Derek,
Thank you for your feedback regarding our sample service we provide. We are pleased to see you were impressed.
If you need any further guidance then our sales team will be happy to help. They can be contacted by emailing sales@luxurygrass.co.uk or by calling 0330 818 2061.
Kind Regards
Luxury Grass
Delivered sample quickly and follow up…
Delivered sample quickly and follow up call to check all OK.
2 april 2023
Svar från Luxury Grass
Hi Di,
Thank you for your feedback regarding our sample service we provide. We are pleased to see you were impressed.
If you need any further guidance then our sales team will be happy to help. They can be contacted by emailing sales@luxurygrass.co.uk or by calling 0330 818 2061.
Kind Regards
Luxury Grass
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.