Ordered 3 items, at a great price, on Friday & they were delivered on Monday. No issues with the packaging or delivery. Not used this company before but will be happy to use them again.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This company which is family run, not only sells all your top hair products at really great prices (and often offer an additional discount) but also give great customer service. You can tell they valu... Se mer
Amazing customer service! You can tell they’re a lovely family run company who really cares about their customers. I ordered a set of Davines products and unfortunately one had arrived damaged. Sa... Se mer
Företaget har svarat
Very poor experience. Luxury expensive items very poorly packed and subsequently damaged on arrival. No telephone number to contact customer services. You have to contact via email and receive AI auto... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to LuxuriousLook.co.uk the online experts in everything haircare. Founded in 2013, we strive to provide you with a unique selection of handpicked brands so you can 'Be Your Best You'. By stocking a more refined set of brands than our competitors we ensure we have products that are well respected and proven, whilst still maintaining a full range to suit whatever your haircare need. Luxurious Look is a family run business and we are totally focused on providing outstanding customer service, we are also very open to feedback so if you see ways you think we can improve, how we could do things differently or any brands you'd like us to stock then please drop us a line.
Kontaktuppgifter
Storbritannien
- info@luxuriouslook.co.uk
- luxuriouslook.co.uk
3,8
Bra
885 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good service
Very good service. I lost my package because of a mistake by the shipping company, Royal Mail. However, the company very quickly and enthusiastically helped me find the lost package as well as send me a new replacement ones. I worked with Jo during my struggle time I really appreciate her help. Thanks a lot.
25 september 2023
Omdöme utan inbjudan
No problems with order or delivery
29 september 2023
Omdöme utan inbjudan
No problems
No problems. Ordering was easy. Delivery was quick. We'll packaged. All good.
17 september 2023
Great customer service, quick response times
I had a good experience with Jo in customer services, when I accidentally ordered the wrong product. Jo was able to arrange an exchange with no issues, and was quick to respond to my emails. With gratitude!
30 september 2023
Omdöme utan inbjudan
Has some issues with delivery but Mark…
Has some issues with delivery but Mark managed to get it sorted for me to a satisfactory conclusion.
Products were great thank you
22 september 2023
Omdöme utan inbjudan
Super speedy, Great customer service and overall great company
I recently purchased some products from Luxurious Look and they were super speedy in posting the item.
Unfortunately, I didn't need the item anymore as my skin is sensitive and the product wouldn't help.
The returns process was super easy and the customer service team (Jo specifically) has been incredibly helpful and empathetic to my situation - including offering me some samples that might help my skin situation.
Super grateful I ordered from this company and look forward to spending my money with them!
21 september 2023
Omdöme utan inbjudan
Very quick delivery!
17 augusti 2023
Fantastic customer service from Sarah
I've been shopping from this site for quite a while now and has always been really pleased with the products and the shipping. For some reason I had an issue with a product recently (allergic reaction), I emailed customer services and asked if I could exchange the product and was told that wasn't an issue at all. Sarah has been super helpful and sent me a return label and a new replacement product immediately. Thank you for great customer service!
2 augusti 2023
Omdöme utan inbjudan
Brilliant company …
Brilliant company very helpful and knowledgeable. Very kind of you need to know something. Very fast delivery. All in all the best online company I have dealt with. Highly recommended.
1 augusti 2023
Omdöme utan inbjudan
Excellent service and product
Excellent service and product. I had a problem with the delivery and emailed the team. A very helpful member of staff promptly got in touch and stayed in touch until the situation was resolved.
I also love the product - as a regular swimmer my hair is washed 4 or 5 times per week. My hairdresser commented that my hair was nice and soft!
1 augusti 2023
Omdöme utan inbjudan
Absolutely amazing customer service…
Absolutely amazing customer service there order came in late which ment it missed the next day delivery slot however, the same evening they received their delivery and I had a message to say it would be hand delivered on the day It was due which it was service from start to finish was absolutely amazing communication excellent highly recommend!!
26 juli 2023
Omdöme utan inbjudan
The go-to online shop for hair care. Amazing products and 10/10 customer service
I can’t speak more highly of this brand. I sent a query about my delivery which was quickly resolved. The team really went the extra mile to help me, not only with my original query but to offer advice on my hair care too. I’m a regular davines user but needed a little extra guidance on a new shampoo and Sarah helped point me in the right direction.
The team are extremely personable and offer a five star customer service experience. Very few online shops offer this; it was as good, if not better than going into a hairdressers and getting face to face advice.
15 juli 2023
Omdöme utan inbjudan
Sent wrong item, still waiting for correct item
I ordered a ghd wand. Got sent different item. Have spent a week back and forth with seller. Told I would receive it Wednesday, Thursday Friday Saturday. Never received any tracking after told I would. Long wait time for a reply. Paid for something I didn't order and still no correct item over a week. Not impressed at all. Avoid this company if you don't want disappointment. Response to reply from luxurious look. You told me that my correct item was going to be dispatched yesterday. It wasn't. Never was going to be dispatched, despite receiving this from you on 14/7/23.
Good news! They’ve just arrived, the team are rushing to get them dispatched today for you. Will keep you updated. You should get some DPD tracking details shortly.
Thanks
Sarah
I have been very patient considering the amount of different days I was told I would receive the correct item and this would test the patience of anyone. Issue never got resolved even though you have it in stock. My emails were sent out of worry of paying for something I never received, and long response time.
6 juli 2023
Omdöme utan inbjudan
Svar från Luxurious Look
Hi Sandra,
Thank you for your review. Unfortunately from time to time mistakes are made by the team, we try our best but inevitably the occasional mistake happens. I do apologise again for the incorrect item having been sent out. Since notified we have replied to all 22 of your (often rude) emails this week keeping you updated on how we were resolving the issue for you. We don't accept rudeness of any kind to our staff. You have been fully refunded.
Many Thanks
Easy and fantastic service.
16 juni 2023
The volume spray does not spray and…
The volume spray does not spray and only sends out a liquid which is not what it is supposed to do.I would appreciate your comments on this problecp
I can now say that my spray is being replaced by the company and I am quite happy with the service I have received after my initial complaint so I have now given a 5 star review
17 maj 2023
Svar från Luxurious Look
Hi Barbara, thanks for getting in touch. Just to advise we have replied to your initial contact to understand a little more and get a replacement product out to you. I’ll give you a call on Monday to assist you further. Thanks again
Customer service to the rescue
I initially had a really bad experience when I received a the wrong product from here. However, there customer service was excellent and they were quick to rectify the problem. I was very impressed.
20 maj 2023
Omdöme utan inbjudan
Svar från Luxurious Look
Hi Lucia, Thanks for getting in touch, happy to help you. I've contacted Davines to understand if there have been any recipe changes with this product and sent you an email so I can help with getting some replacements out to you. Thanks again.
100% Recommend!
Great quality products and fast delivery. I had an issue with my order, but their customer service was brilliant and they went above and beyond to sort it out straight away. Would 100% recommend.
13 maj 2023
Omdöme utan inbjudan
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