A big thank you to Luxsy Jewels for ordering the box chain necklace i choose from your catalog. It arrived in three days and is just what i wanted. You have made another customer happy!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
No communication at all to say order was delayed and it still hasn’t been sent out. Was supposed to be a birthday present. Definitely won’t be ordering again and wouldn’t recommend to anyone.
Company advertised "guaranteed next day delivery" for £10, of which is paid. Was then told it would be two weeks. Pointless
Företaget har svarat
My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... Se mer
Företagsinformation
Skrivet av företaget
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Kontaktuppgifter
Storbritannien
- support@luxsyjewels.com
- luxsyjewels.com
3,4
Medel
387 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 65 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Paid extra for 1-2 day delivery and it…
Paid extra for 1-2 day delivery and it came in a week. Waste of my money.
25 april 2026
Svar från Luxsy Jewels
Hello Mona,
I’m really sorry to hear about the delay with your order.
Our Tracked 48 service is a priority delivery option, but unfortunately it isn’t a guaranteed timeframe, so delays can occasionally happen with the courier. That said, if this had been brought to our attention, we would have done our best to resolve it for you straight away.
Purchased the Moissanite Heart ring for…
Purchased the Moissanite Heart ring for my wife and she absolutely loves it. It also came with the certificate. Quality 10/10 and service was 10/10. Highly recommend!
23 april 2026
Omdöme utan inbjudan
Great Customer Service
I am always skeptical with trying out jewellery companies, would normally just pop into Hatton gardens.
But Luxsy jewels was recommended to me and by far the best customer service I have received in a while.
Honest & straightforward, I can’t wait to surprise my sister with bracelet for her birthday ☺️
Thank you Luxsy
29 april 2026
Omdöme utan inbjudan
I emailed them regarding my tracking…
I emailed them regarding my tracking number and nobody got back to me.
21 april 2026
Purchased the ottoman ring and love it
Purchased the ottoman ring and it is stylish and fits like a glove. Definitely getting few more items.
22 april 2026
Omdöme utan inbjudan
I purchased a few things for myself and…
I purchased a few things for myself and my bridesmaids and they all loved it!
27 april 2026
Omdöme utan inbjudan
10/10 best of the best
My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is absolutely lovely. I rate this 10/10 its a beautiful amazing piece. Please guys check Luxys Jewels 💎 you won’t be disappointed. I shall be getting more items.
23 maj 2025
Omdöme utan inbjudan
"I ordered from Luxsy Jewels online and…
"I ordered from Luxsy Jewels online and I am blown away! The pieces are even more beautiful in person. The craftsmanship is top-tier, the gold quality is solid and the designs are so unique - perfect for events and everyday wear. Shipping was fast and the customer service was very helpful when I had questions. 10/10 service and quality. Highly recommend!"
9 april 2026
Omdöme utan inbjudan
high quality & super shiny
saw videos of a unique ring called ottoman, ordered it & it's so shiny & reflective, the quality is dense & will last long, big up! 💪🏽
20 december 2025
Omdöme utan inbjudan
Phenomenal service
Phenomenal service. Brilliant product. I seriously recommend
18 april 2026
Omdöme utan inbjudan
My wife loved her gift for her…
My wife loved her gift for her birthday.
Quality tennis chain !!
24 april 2026
Omdöme utan inbjudan
Svar från Luxsy Jewels
Hello Scarlett, The item you ordered was a made to order piece which takes a production time around 2-3 weeks. This is mentioned on the product before checking out. The product has now been delivered within the timeframe.
Svar från Luxsy Jewels
Hello Judith,
Thank you for your lovely review. It was a pleasure.
Thank you for supporting our business :)
It was terrible they don’t answer any…
It was terrible they don’t answer any of my emails when I am questioning as to where my purchases are , weeks on still nothing
Would not trust this site again very disappointed
27 mars 2026
Excellent customer service .
Excellent customer service and quality, just a little bit too large as I have thin fingers, however I was thinking of getting another one a size down, contemplating ?
30 mars 2026
Svar från Luxsy Jewels
Hello Phil,
Thanks for the lovely review.
It means a lot that you loved our product and that you ordered.
Really appreciate it.
Thank you
I didn’t receive my product on time and…
I didn’t receive my product on time and the replacement still hasn’t arrived either, also had to send 3 emails before i got a response.
21 mars 2026
My bracelet has just arrived and it is…
My bracelet has just arrived and it is a perfect at h for the necklace I purchased from you a couple of weeks ago.
30 mars 2026
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