Honestly worst experience ever with this company. Bought my item literally 1 month and a half ago no updates no tracking. They say item takes 4 weeks which is understandable but this is taking the abs... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
No communication at all to say order was delayed and it still hasn’t been sent out. Was supposed to be a birthday present. Definitely won’t be ordering again and wouldn’t recommend to anyone.
My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... Se mer
Received my order this week, and I love all the sparkly pieces! It’s such nice quality and I’ve gotten so many compliments on the earrings, necklace, and bracelets that I wore. Really impressed by... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Kontaktuppgifter
Storbritannien
- support@luxsyjewels.com
- luxsyjewels.com
3,2
Medel
387 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 67 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Not only is my necklace beautiful
Not only is my necklace beautiful, but when I worried it wouldn’t get to me on time, they sent out another with express postage! Unbelievable service, thank you so much.
9 december 2022
Omdöme utan inbjudan
Svar från Luxsy Jewels
Hey Ash, thanks for taking the time for this review. We’re glad you loved our service and hope to see you again soon :)
Perfect,quick postage nice all item…
Perfect,quick postage nice all item that I bought from them,good quality.
1 mars 2023
Svar från Luxsy Jewels
Thanks for the lovely review Daniel. Appreciate it a lot.
Very disappointed a stone fell out of…
Very disappointed a stone fell out of my ring after wearing once. I asked for a refund they said it would have to be an exchange or a voucher. I agreed to an exchange but wanted a different style of ring instead. They sent the same ring as before. Poor customer service.
17 mars 2023
Svar från Luxsy Jewels
Hello Rebecca,
Sorry to hear about this. We spoke to you throughout the returns process and ironed out all the issues. We agreed together how we can rectify this issue and you seemed very pleased with our service and turnaround time. I hope you can reflect this in the review as I’m sure 1-star isn’t a true reflection of how we dealt with you.
Nevertheless, we will take this on board and work on this and really do hope to see you again. 🙂
I ordered an earring and bracelet which…
There was an hiccup with my parcel through the delivery team, but Luxsy jewel have taking it up and are making things right. With their response I will definitely order again in the nearest future.
8 februari 2023
Omdöme utan inbjudan
Svar från Luxsy Jewels
Hey,
Thank you so much for the review. We're so happy we could rectify any issues with the delivery team. Glad you loved our service :)
Always quality guaranteed from Luxsy
Always quality guaranteed from Luxsy, superb finish, looks great and the packaging is excellent! Highly recommend!
10 februari 2023
Omdöme utan inbjudan
Svar från Luxsy Jewels
Hello Imaad,
Thanks for taking your time to write this lovely review. We appreciate it and are glad you love your products from Luxsy.
Stunning and elegant pendants
I recently purchased a few pendants from Luxy Jewels and I am beyond impressed! The craftsmanship and attention to detail is truly amazing. The pendants are not only stunning but also very elegant, making them perfect for any occasion. The quality of the materials used is exceptional, and they look even better in person than they do in the pictures. The customer service was also top-notch, with a very helpful and friendly team that made the purchasing experience a breeze. I highly recommend Luxy Jewels pendants to anyone who wants to add a touch of class and sophistication to their jewelry collection. Five stars all around!
24 februari 2023
Omdöme utan inbjudan
Svar från Luxsy Jewels
Hey Rosaline,
Thanks so much for this amazing review. As a small business we rely on your experiences like these to help us grow as a brand. We appreciate you taking your time to write this review and are glad you have had an amazing experience with us.
Excellent service from Luxsy
Excellent service from Luxsy! The Flag pendants are the best I’ve seen! Rings are shiny, chains are glistening! Will certainly shop here again. I definitely recommend LuxsyJewels.
4 mars 2023
Omdöme utan inbjudan
Svar från Luxsy Jewels
Hey,
Thanks for taking your time to write this wonderful review. We’re super happy that you loved your Luxsy products. We’re glad to hear you will be a returning customer too. Appreciate it a lot.
The quality is outstanding also quick…
The quality is outstanding also quick deliveries.
10 december 2022
Omdöme utan inbjudan
Svar från Luxsy Jewels
Hello Sumeet,
Thanks for this lovely review and we’re glad you love the quality of our products.
Very satisfied with my products…
Very satisfied with my products purchased from this store. Get compliments everywhere I go with the products purchased. Highly recommend.
1 mars 2023
Omdöme utan inbjudan
Svar från Luxsy Jewels
Hello Abdur Rahman,
Thanks for taking the time to write us a review.
We appreciate it and are pleased you love our products.
Will recommend this to anyone one such…
Will recommend this to anyone one such good jewellery and excellent service
19 januari 2023
Omdöme utan inbjudan
Svar från Luxsy Jewels
Hello Jonathan,
Thanks for your purchase with us and we’re glad you loved our product.
10/10 products
The products came in right on time, they look amazing and they don't leave those ugly green marks on the skin!
4 mars 2023
Omdöme utan inbjudan
Svar från Luxsy Jewels
Hey Angelo,
Thanks for the lovely review. We appreciate you taking your time to write us this review.
Really disappointing customer service
Really disappointing customer service, after writing 3 times to them about a return, still no answer.
24 februari 2023
Svar från Luxsy Jewels
Hey David,
Please double check your inbox for our reply. We have sent you a reply to your emails and are waiting for your response regarding your order.
Thanks
Ich habe den Artikel noch nicht…
Ich habe den Artikel noch nicht erhalten so kann ich leider keine Bewertung abgeben!
Sorry
23 februari 2023
Quality is amazing and product arrived…
Quality is amazing and product arrived within the week.
25 februari 2023
Svar från Luxsy Jewels
Hey Hashim, Thank you so much for the lovely review. We're so glad you loved the quality of our product. See you again soon.
Didn’t even receive the product at all
Didn’t even receive the product at all, and i paid an alleged next day delivery, avoid and save your money.
2 mars 2023
Svar från Luxsy Jewels
Hello Omar,
Sorry to hear that there was a delay in your next day delivery by an extra day. We did send it via a Tracked 24 service which usually arrives the next day. However, it isn’t a guaranteed service and on the odd occasion it can take an extra day. We have reached out to you regarding this and we can sort this issue out for you :)
However, we’re glad you like our product and again thanks for your patience.
Order 4536- Unwearable Bangles
Order 4536
Trying to return the 2 bangles in this order.
They are both unwearable as not secure, they do not stay closed and fall off immediately after putting them on.
Sent email as directed in return policy ans still no response 3 days later. Purchased other items that were great, so disappointed with the lack of response re my return. Please can someone contact me re this asap.
17 februari 2023
Omdöme utan inbjudan
Svar från Luxsy Jewels
Hello Allison, Sorry to hear you’re having issues with the Bangles and the delay in responding to your enquiry. We have replied to your original email and also have chased you up regarding the return of the bangles. We’re just waiting for you response now. Please get back to us.
Thanks
Svar från Luxsy Jewels
Hey Fred,
Thanks for taking your time to give us a 4-star review it's much appreciated :)
Everything Perfect
Perfect item, real drip…the order tracking is really clear. They give you all the support you need by instagram or gmail. These guys are the best on the map
25 januari 2023
Omdöme utan inbjudan
Svar från Luxsy Jewels
Hello Fabrizio,
Thank you so much. We're very pleased you loved our products and our service :)
Jewellery is lovely but have come twice in…
Jewellery is lovely but have come twice in smaller size I have ordered and can’t get to refund it . I soon I as for refund they don’t repay . Be careful!
6 januari 2023
Svar från Luxsy Jewels
Hey Sofia,
We checked the products we sent was exactly the ones which you ordered.
Sorry that the products are too small for you. You messaged us for a refund from a different email address on two different platforms not registered to your account.
We then replied to your email with the correct email address registered to your account and have sorted a refund for you.
We have also explained this to you via Email and have replied to every email which you have sent.
Please look into this review again as we believe this isn't a true representation.
Thanks
Excellent exquisite jewellery
Excellent exquisite jewellery, must try for everyone.
31 oktober 2022
Omdöme utan inbjudan
Svar från Luxsy Jewels
Hey Rezve, Thanks for the kind words. We're glad you like our products :)
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.