So glad I’ve discovered this website! On a par with Graham and Green (or even better!) Service was excellent and goods arrived beautifully packaged. Will definitely shop here again and have already re... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I love buying from Luxeology. They’re such a trustworthy brand who always look after their customers. I’ve bought a few times from their wonderful array of beautiful products & am always so very satis... Se mer
Företaget har svarat
I ordered a blue wall swan for my wife..she had been trying to get one for ages. It was a birthday gift, and was slightly concerned about it arriving on time. Customerservices, in particular Paloma,... Se mer
I was waiting for a long time to get my hands on the Emerald Green Feathered Swan Head Wall Decor. Managed to pre-order in Aug for delivery in Oct. I messaged during October to ask when I would receiv... Se mer
Företagsinformation
Skrivet av företaget
Ordinary? Only if its EXTRA! Founded in 2018, Luxeology Home is a home interiors brand that dares to be different. Distinctly original and fabulously bold, we are dedicated to finding gorgeous homeware that pushes the boundaries whilst still remaining effortlessly glamorous. Taking the plunge to order from Luxeology Home should be easy. Our amazing Customer Support team are always available to answer any questions, no matter how strange you think they might be! We believe in excellent customer service and transparent policies so you can enjoy your purchase in the knowledge that we've got your back. We guarantee that when your homeware purchase arrives you will exclaim that it looks even better than it did in the photos! And remember... lions don't concern themselves with the opinions of sheep, so you do you and dare to create the home of your fantasies. Stay Fabulous! x
Kontaktuppgifter
Unit 30 Flexspace, Lingfield Way, Yarm Road Business Park, DL1 4QZ, DARLINGTON, Storbritannien
- customerservices@luxeology.co.uk
- luxeology.co.uk
4,8
Utmärkt
202 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very quick despatch....loved my new…
Very quick despatch....loved my new products for my home.
17 mars 2022
Svar från Luxeology Home
Hi Charmaine
Thank you so much for taking the time to leave us this 5 star review. We are so happy to hear your shopping experience with us was a pleasurable one.
Best wishes
Luxeology Home x
Lovely products at a good price
Lovely products at a good price, and delivery was very quick.
16 mars 2022
Omdöme utan inbjudan
Svar från Luxeology Home
Hi Venna
Thank you so much for taking the time to leave us this 5 star review. As a small family business it really does mean the world to us.
Best wishes
Luxeology Home x
Very good…on time too!
14 mars 2022
Svar från Luxeology Home
Hi Lindsay
Thank you so much for taking the time to leave us this review. We are so glad to hear you had a positive shopping experience with us.
Best wishes
Luxeology Home x
Just such fabulous pieces and I am so…
Just such fabulous pieces and I am so delighted with them both! Thanks so much x
24 februari 2022
Omdöme utan inbjudan
Svar från Luxeology Home
Hi Alex,
That's amazing to hear! We are thrilled that you are delighted with your purchases, you are more than welcome! Thank you so much for supporting our business and taking the time to leave a positive review of your experience.
Best wishes
Luxeology Home x
Svar från Luxeology Home
Hi Linda,
We are really happy that you love your purchase. Thank you so much for taking the time to leave us a 5 star review!
Best wishes
Luxeology Home x
Excellent product and service thank you…
Excellent product and service thank you - would have no hesitation recommending.
21 februari 2022
Omdöme utan inbjudan
Svar från Luxeology Home
Hi Julie,
We love to hear our customers recommending us! Thank you so much for the review, we're really delighted to hear you had a positive experience with us.
Best wishes
Luxeology Home x
5 ⭐️ customer service
Absolutely amazing customer service really good quality products will definitely use again!
18 februari 2022
Omdöme utan inbjudan
Svar från Luxeology Home
Hi Katie,
Thank you so much for taking the time to leave us such a wonderful review. We are fortunate to have such kind customers like yourself. We can't wait to pack many more orders for you!
Best wishes
Luxeology Home x
As stated no attempt made to deliver. No card left or update. After a stroke yoi expect me to drive to collect the parcel. Really? Poor customer service
Item never received. Too late as a birthday present. Refund not given. Told to go and collect it!!!!!
14 februari 2022
Svar från Luxeology Home
Hi Elspeth
I am sorry to hear you are unhappy with the service you have received.
Your order was placed at 9pm on Thursday 3 February 2022 and was dispatched the following day. Royal Mail attempted delivery on Monday 7 February and as delivery was unsuccessful the parcel was returned to the depot pending collection or re-arranging of delivery.
We have communicated with you via email regarding this situation and although we appreciate you are disappointed we will not tolerate abusive messages to our team who have been trying to help you.
Our standard delivery time is 3-5 days and we also offer an express service at checkout if required quicker for a special occasion for instance.
Best regards
Luxeology Home Team
I have ordered several times for…
I have ordered several times for shipping to Norway, and there has been no problem with the delivery. You are my favourite store.
12 februari 2022
Svar från Luxeology Home
Hi Trude,
That is such a wonderful compliment, we strive as a business to make sure our customers always have a positive shopping experience with us. We are absolutely thrilled that we are your favourite store! We are really lucky to have repeat customers like yourself.
Best wishes
Luxeology Home x
absolutely amazed
I was absolutely amazed with my purchase. Was better than I thought so happy. And it looks amazing. Great value and quick delivery.
5 februari 2022
Svar från Luxeology Home
Hi Debbie,
Thank you for leaving us such a kind review! We are thrilled to hear you were delighted with your purchase, it means so much to know that you are happy with the products and service we offer. We hope you come back to shop with us again soon.
Best wishes
Luxeology Home x
Svar från Luxeology Home
Hi Shad,
We are delighted to hear you were happy with our customer service, thank you so much for taking the time to leave us a great review. We hope you come back to shop with us again soon.
Best wishes
Luxeology Home x
Good quality product and speedy delivery
22 januari 2022
Svar från Luxeology Home
Hi Scott,
We really appreciate you taking the time to leave us a review, thank you so much for the amazing feedback you've left! We are so pleased you had a positive experience shopping with us.
Best regards
Luxeology Home x
I really loved all the items I ordered…
I really loved all the items I ordered especially the beautiful large glass decanter 😍
Everything was well packaged and delivered safely
21 januari 2022
Svar från Luxeology Home
Hi Barbara,
Thank you so much for taking the time to leave us such a lovely review, it means so much! We're delighted to hear that you loved your purchase.
Best regards
Luxeology Home x
Really pleased…
Really pleased with our new four faced table😄It’s so unusual. Delivered so quickly and packed very securely.
Would definitely buy from this company again.
17 januari 2022
Omdöme utan inbjudan
Svar från Luxeology Home
Hi Tina
Thank you so much for taking the time to leave us this great review. As a small family business it really does mean the world to us. We can't wait to deliver more gorgeousness to you very soon!
Best regards
Luxeology Home x
Svar från Luxeology Home
Thank you so much for taking the time to leave us this review. As a small family business it really does mean the world to us. We can't wait to deliver more gorgeousness to you very soon!
Best regards
Luxeology Home x
Very pleased with my recent purchases
Very pleased with my recent purchases. All wrapped up safely. Good quality and fab styles
Will definately be shopping again with Luxology.
15 januari 2022
Svar från Luxeology Home
Hi Diane
Thank you so much for taking the time to leave us this lovely review. As a small family business it really does mean the world to us. We can't wait to deliver more gorgeousness to you very soon!
Best regards
Luxeology Home x
I haven’t received my order
I haven’t received my order or any response to my enquiries regarding to this
15 januari 2022
Svar från Luxeology Home
Hi Paula
Thank you for your review.
I am very sorry to hear that you have not received your wallpaper sample order. Our records indicate that these were posted to you on the 4 January 2022, I am very sorry that you have not received them. I can see that you contacted us by email on Thursday 13 January at 18:52 and we replied on Friday 14 January at 12:40 to advise we would investigate the matter straight away for you, I am sorry that you were not satisfied with this service.
We have replied to you again by email today to advise that a further set of samples will be sent to you. Please accept our apologies for any inconvenience.
Best wishes
Luxeology Home
Very happy
Very happy with the decorations I purchased, will look fantastic on the Christmas tree next year
14 januari 2022
Svar från Luxeology Home
Hi Jan
Thank you so much for taking the time to leave us this review. We are thrilled to hear you are so happy with your purchases.
Best regards
Luxeology Home x
Disappointed with the delivery time it…
Disappointed with the delivery time it took for my order to reach me.
Love the product I bought but probably won't order again.
14 januari 2022
Svar från Luxeology Home
Hi Debbie
Thank you for leaving this review, we are thrilled to hear you love the product you purchased from us.
I'm sorry to hear you were disappointed with the delivery time. You placed the order at 9pm on the 23 December when unfortunately as a small family business we had finished for the Christmas holidays. We understand that customers will be excited to receive their order which is why we made our Christmas opening times available on our website at the time of ordering.
We returned to work on the 4 January and your order was dispatched that day. I can see that we have communicated with you by email about this matter.
I'm really glad to hear you received your parcel safely and we hope you will come back to give us another try, we dispatch orders very quickly at all other times of the year.
Best regards
Luxeology Home
Svar från Luxeology Home
Hi Christine
Thank you so much for your lovely review, we are pleased to hear you had a positive shopping experience with us.
Best wishes
Luxeology Home x
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