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Welcome to Luxe Borsa, We are a bag outlet based in New York City. Proudly a women-owned and operated business.
Good customer service. I have the black crescent moon bag. I like the 3 different options for styling, and the gold detailing makes the purse look expensive. Cute packaging too. I would order again!
Svar från Luxeborsa
Hi Elise,
Thank you for your kind words! We're thrilled you’re enjoying the black crescent moon bag and its versatility. We look forward to serving you again soon!
Thank you!
Gabriella
Customer Support Manager
Luxe Borsa
I absolutely love my crescent handbag. It is a 4 in 1 or actually I use it 5 different ways . The craftsmanship of the handbag is amazing. The material is such a great quality. The shipping was quick and I love how it arrived in a box . I want more handbags . Highly recommend!
Svar från Luxeborsa
Hi Marlo,
Thank you for the wonderful feedback! We're so happy to hear how much you're enjoying the versatility and craftsmanship of your crescent handbag. It’s great to know the quality, quick shipping, and thoughtful packaging made an impression. We can’t wait to help you add more beautiful bags to your collection—thank you for the recommendation!
Best,
Gabriella
Customer Support Manager
Luxe Borsa
Gorgeous bag & amazing quality! The delivery time wasn't long and customer service very responsive :)
Svar från Luxeborsa
Hi Justyna,
Thank you so much for taking the time to leave such lovely feedback!
We're thrilled to hear that you're enjoying your new bag and had a positive experience with our customer service. Quick delivery and quality products are what we strive for, and we're glad we could meet your expectations. Enjoy your beautiful bag!
Best,
Gabriella
Customer Support Manager
Luxe Borsa
The bag is fine, quality is ok, more good than expected. I made a mistake and ordered a bag with wrong hardware. But I was very well assisted by customer care service, they were very fast in answering and solve my problem.
Svar från Luxeborsa
Hi Federica,
Thank you so much for your review!
We’re thrilled to hear that you’re pleased with the quality of the bag and that our customer care team was able to assist you quickly with your order.
It’s great to know we could help resolve the issue, and please know, we’re here for you anytime. Enjoy your new bag, and thanks again!
Best,
Gabriella
Customer Support Manager
Luxe Borsa
Svar från Luxeborsa
Hi Yvonne,
Thank you so much for taking the time to leave us a review!
We’re thrilled you’re loving the style of our bag. Your support means so much to us. Thank you!
Best,
Gabriella
Customer Support Manager
Luxe Borsa
Got my bag at such a bargain. For such high quality geniune leather bag. I really don't think you can beat it. When I first came across Luxe Borsa I was skeptical but couldn't be happier.
Svar från Luxeborsa
Hi Carina,
Thank you for sharing your experience! We're so glad to hear you're happy with your bag and found it to be a great value. It’s wonderful to know that we exceeded your expectations, and we appreciate your trust in Luxe Borsa. We look forward to serving you in the future!
Thank you!
Gabriella
Customer Support Manager
Luxe Borsa
Please do not buy, I did not get short chain as in photo, and it looked so cheap, very different to the photo.
The lock on the side of the bag was so rigid to fix and change the shape.
Anyway, I couldn't change the way as I only have long chain for the Crossbody style.
If the customer service doesn't sort it out, I will definitely write bad reviews again and again as far as I can.
On the website, there is no number to contact.
It is not from NY, definitely from China and
Not worth even a penny.
Svar från Luxeborsa
Dear Sharon,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience did not meet your expectations. We take product quality and customer satisfaction very seriously, and we would like to make this right.
To clarify, our company is based in New York, and we have warehouses located in New York, New Jersey, California, and China. Orders are shipped from the location that has the inventory available to ensure the fastest delivery for our customers.
We apologize if the bag did not match the images on our website, and we understand your frustration regarding the missing short chain. Our customer service team is committed to resolving this issue for you, and our team will make this right and send you an ew bag on us.
Regarding your comments about the website, we do provide ways to contact customer service, and we’re happy to assist you directly with any further issues you might have. Please reach out to us via email at support@luxeborsa.com, and we will make sure to sort this out promptly.
Best,
Gabriella
Customer Support Manager
Luxe Borsa
The bags were amazing looks 10/10 quality10/10 price 10/10 will buy again
Svar från Luxeborsa
Hi Tzvi,
Thank you for your wonderful feedback! We’re delighted to know that our bags met your expectations in terms of appearance, quality, and value.
Your satisfaction is our top priority, and we’re glad we could deliver a positive experience. We look forward to serving you again in the future.
Best,
Gabriella
Customer Support Manager
Luxe Borsa
LOVE LOVE LOVE!!!!
Ordered a bag, and I could not be happier with it. The quality is amazing, and it looks exactly like the pictures. There customer service is amazing, they responded quickly to my questions and were very helpful.
Svar från Luxeborsa
Hi Rachel,
Wow, thank you for the LOVE! We’re so happy you’re thrilled with your new bag and that it lived up to the pictures. Our team is always here to help, and we're glad we could make your experience a great one. Your support means the world to us. Thank you.
Best,
Gabriella
Customer Support Manager
Luxe Borsa
I got this as a gift from my husband and it is amazing i love the quality Totally recommend
Svar från Luxeborsa
Hi Renee,
Thank you so much for sharing your wonderful review! We’re delighted to hear that you’re enjoying the quality of your gift/bag.
Your support means the world to us, and we look forward to serving you again in the future. Thanks once again for choosing Luxe Borsa!
Best,
Gabriella
Customer Support Manager
Luxe Borsa
Ordered items, took the premium ship option as it was purchased for a special occasion. We are now 2 weeks past the Special occasion. I didn't realize that the item would be shipped from China, so to date I have not received my item waiting for almost a month now. What I did receive was an empty envelope. Like others I could not even get to talk to a real person, same continuing BOT called Vanessa.
Anyone who reads this dont use the site.
amazing that you can reply instantly to a negative review but when I contact you direct its radio silence.
Svar från Luxeborsa
Dear Clark,
Thank you for sharing your feedback, and we sincerely apologize for the negative experience you’ve had. This is not the standard we hold ourselves to, and we completely understand your frustration.
We are truly sorry for the shipping delays and for any confusion regarding the origin of your order. Receiving an empty envelope is unacceptable, and we want to make this right for you. Please reach out to us directly at our customer service email support@luxeborsa.com and we will personally ensure that your order is corrected and shipped as quickly as possible.
We value your business and appreciate the opportunity to resolve this for you. Thank you for your patience, and we look forward to making sure you receive your order.
Best regards,
Gabriella
Luxe Borsa Customer Service Team
I didn't realize that the item wll be shipped from China, since your website says you are a New York based outlet. I did not have a problem with that at first since I had ordered items originating from China. But when it came to delivery, GOFOExpress was not the best option. To this time I have not recieved my item waiting for almost a month now. I could not even get to talk to a real person even they provided a contact number SOOOO Frustrating!!!!
Svar från Luxeborsa
Hi,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how disappointing it is to deal with delivery delays, especially when expectations aren’t met.
While our website is New York-based, some of our products are shipped from our international partners. We are sorry if this wasn’t clear and for the issues you've faced with GOFOExpress.
We strive to provide a seamless experience for all customers, and it's clear that we missed the mark here.
Please reach out to us directly at support@luxeborsa.com, and we’ll personally look into your order and ensure it is delivered to you as soon as possible. We value your business and appreciate the opportunity to make this right.
Best regards,
Gabriella
Luxe Borsa Customer Service Team
Vanessa is the best!! She is so patient and kind.
The bags are beautiful, and amazing quality for the price!
Definitely recommend, i'll be buying here again. 🤩
Svar från Luxeborsa
Hi Bella,
Thank you for taking the time to leave such a positive review! We’re thrilled that Vanessa was able to assist you, and that you’re enjoying the quality and designs of our bags.
We’ll make sure to share your kind words with Vanessa—she’s an invaluable member of our team! We’re thrilled to have you as a loyal customer and can’t wait to assist you again in the future.
Thanks once again for your support!
Best regards,
Gabriella
Customer Support Manager
Luxe Borsa
You can get the same bags on Amazon for half the price!!!
Svar från Luxeborsa
Hi Sarah,
Thank you for sharing your thoughts. Our team carefully selects high-quality materials and craftsmanship to provide unique designs and exceptional customer service. While similar styles may be available, we work hard to ensure each Luxe Borsa piece offers a premium experience.
If you have any concerns about your purchase, feel free to reach out—we’d love the chance to assist.
Best,
Gabriella
Customer Support Manager
Luxe Borsa
I just ordered a few bags for my wife and she absolutely loved it! Great customer service and overall experience.
If you’re looking for good quality bags and affordable prices that’s the place.
Thank you!
Svar från Luxeborsa
Hi,
Thank you for your kind words! We're so glad to hear that your wife loved the bags and that you had a great experience with us. We appreciate your support and look forward to serving you again!
Best regards,
Gabriella
Customer Service Manager
Luxe Borsa
This is a cheap knockoff site using independent handbag brand’s designs, exact product names, and even original photos to sell polyurethane dupes of Senreve, Songmont, Mlouye and more. Come on, at least be an honest business!
Svar från Luxeborsa
Dear,
Thank you for bringing this to our attention. We take these concerns very seriously and want to clarify that Luxe Borsa is committed to offering high-quality, original designs. We work closely with our designers and partnered brands to ensure all of our products meet strict standards of quality and authenticity.
We understand the importance of transparency in business and are always striving to improve. If you have any specific details or concerns, please feel free to share them with us directly, and we will investigate further.
We appreciate your feedback and hope to address any concerns you may have.
Best regards,
Gabriella
Customer Service Manager
Luxe Borsa
Awesome customer service! Great products! Very responsive! I definitely will do business with Luxe Borsa again.... Venessa is the best!
Svar från Luxeborsa
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Luxe Borsa. Providing great products and exceptional customer service is our top priority, and it's fantastic to know we met your expectations.
We'll be sure to pass on your kind words to Venessa—she truly is a gem on our team! We're excited to have you as a returning customer and look forward to serving you again in the future.
Thanks once again for your support!
Best regards,
Gabriella
Customer Service Manager
Luxe Borsa
I ordered from luxe borsa to the UK.
My items haven’t arrived yet it says delivered to a safe place - I did not indicate a safe place.
Update: my delivery was sent to the wrong address and the resident kindly delivered it to me.
Updated to 3 stars because the bags are nice but the service is poor.
I got an email saying this would be looked into but I have not heard anything since. No evidence of UK tracking- nothing.
This is a logistical lapse and should be considered.
But the bags are nice - so buy them if you’re happy to bear the risk.
——-
July 17
I was not given a royal mail tracking number so I have no way of seeing proof of delivery.
I emailed asking for one and got no response.
And I added shipping protection to my order.
I am hoping the order turns up. That’s the only reason it’s 2 stars and not one.
Svar från Luxeborsa
Hey,
Thanks for you feedback. We apologize for you experience so far.
Can you please reach out to our customer support and rest assured they will assist you and make this right.
support@luxeborsa.com
Thank you for your support, and again we apologies for experience so far.
Thank you,
Gabriella
I got a bag from luxe borsa not long ago, really great quality and great online store to shop for bags!
Svar från Luxeborsa
Thank you!
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