Excellent website. The Imabari cotton bath towels were very soft and did not shed a lot of lints. The FedEx international courier was friendly and on time. However I still have to receive my 2nd pa... Se mer
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Shipping was fast and the dishes I ordered were expertly packed to arrive safely. LUXCRAS offers so many beautiful products and I know the quality will be top notch if it's made in Japan.
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SUCH beautiful towels. They are soft and absorbent, and don't shed. They are thinner than most towels available in Australia, but just as effective, and are quicker to dry. It also makes them more spa... Se mer
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Paid for several items , told will take a while as some take time to make / come back into stock . No website should be selling stock they don’t have for immediate delivery. Very disappointing. Pearl... Se mer
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Företagsinformation
Skrivet av företaget
Delivering Japan's Artisanal Excellence to the World! Discover the refined beauty of Japanese products, honed by the unique culture and lifestyle of Japan. Embrace a new perspective by incorporating these treasures into your daily life. Our MISSION Crafted with meticulous attention to detail, our Japanese-made products exemplify quality and craftsmanship that enrich your daily life with radiance. We promise to deliver a lifestyle that is both bright and of the highest caliber.
Kontaktuppgifter
Japan
- luxcras.com
4,4
Utmärkt
31 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Beautiful Matcha Bowl
Beautiful product sold to me at a fair price with FLAWLESS service!! What more could you ask for?!!
10 april 2026
Svar från LUXCRAS
Thank you very much for your wonderful feedback. We are absolutely delighted to hear that the quality of our towels exceeded your expectations!
Knowing that you are satisfied with the items you selected—from the soft Senshu face towels to the Imabari towel blankets and bath towels—truly inspires our team. At Luxcras, we strive to deliver only the finest Japanese craftsmanship to your home, and your words confirm that we are on the right track.
We hope these towels bring long-lasting comfort and a touch of luxury to your daily life. Thank you for your support, and we look forward to serving you again soon.
Shipping was fast and the dishes I…
Shipping was fast and the dishes I ordered were expertly packed to arrive safely. LUXCRAS offers so many beautiful products and I know the quality will be top notch if it's made in Japan.
2 april 2026
Svar från LUXCRAS
Thank you so much for your heartwarming feedback! We are thrilled to hear that your order arrived promptly and that our careful packaging met your expectations.
It is truly an honor to have the beauty and craftsmanship of our products recognized. We take great pride in curating items that embody the high standards of Japanese quality, and knowing that you place such trust in our selection is the greatest encouragement for us. We hope the Soup Curry Plates will bring joy and color to your dining table for many years to come.
Thank you for your continued support of Luxcras. We look forward to serving you again soon!
Excellent website.
Excellent website.
The Imabari cotton bath towels were very soft and did not shed a lot of lints.
The FedEx international courier was friendly and on time.
However I still have to receive my 2nd package which is hold up at import facility, Oakland, CA. I will contact Luxcras support
6 april 2026
Svar från LUXCRAS
Thank you so much for sharing your detailed feedback! We are delighted to hear that you are enjoying the exceptional softness and low-lint quality of our Imabari Supima Cotton towels. It is also wonderful to know that your first delivery arrived promptly with friendly service from the courier.
Regarding your second package, we sincerely apologize for the delay you are experiencing at the Oakland facility. While international customs processes can occasionally take longer than expected, we truly appreciate your patience as you wait for the remainder of your order.
Our support team is closely monitoring the status of your shipment and is committed to assisting you until it safely reaches your door. Please do not hesitate to reach out to us if you have any further questions.
Thank you for choosing Luxcras and for your kind understanding.
Wonderful well made products!
2 april 2026
Svar från LUXCRAS
Thank you very much for your wonderful 5-star review!
We are truly grateful for your kind words regarding our products. The EPONA series is one of our favorites, specifically designed to balance the softness of organic cotton with the functional beauty of a lightweight, quick-drying weave. It brings us great joy to know that its quality has met your expectations.
At Luxcras, we strive to deliver items that add a touch of comfort and elegance to your daily life. Your feedback is a great encouragement to our entire team.
We look forward to welcoming you back to our store again soon!
لم استلم الطرد
1 april 2026
Svar från LUXCRAS
شكراً لك على تقييمك. نعتذر بصدق عن أي قلق تسبب فيه التأخير في توصيل طلبك.
لقد راجعنا سجل التتبع، وتبين وجود تأخير مؤقت أثناء الشحن. رغم أن بعض العوامل اللوجستية الإقليمية خارجة عن إرادتنا أحياناً، يسعدنا أن نؤكد أنه تم تسليم الطرد بنجاح في 15 أبريل.
نقدر لك صبرك وتفهمك، ونتمنى أن ينال المنتج إعجابك.
Thank you for your feedback. We sincerely apologize for any anxiety caused by the delay in your delivery.
Upon reviewing the tracking history, we noted that a temporary delay occurred during transit. While certain regional logistics factors are occasionally beyond our control, we are relieved to confirm that the delivery was successfully completed on April 15th.
We truly appreciate your patience and understanding. We hope you enjoy your purchase, and please feel free to reach out to us at any time.
Svar från LUXCRAS
Thank you so much for your kind words and for the 5-star rating!
We are delighted to hear that you are very happy with your purchase. Providing high-quality products paired with efficient, fast delivery is always our top priority at Luxcras, and it is wonderful to know we met your expectations.
We truly appreciate your support and look forward to serving you again soon!
Ordered a clay pot for cooking from LUXCRAS
Ordered a clay pot for cooking from Japan, it took two weeks to deliver to my address; packaging was very good and clay pot itself was excellent.
I will definitely order from LUXCRAS again.
3 mars 2026
Svar från LUXCRAS
Thank you so much for taking the time to share your feedback on Trustpilot. We are delighted to hear that your clay pot arrived safely and that you are pleased with the quality of the product.
As these traditional clay pots are fragile and travel a long distance from Japan, we take extra care with our packaging to ensure they reach you in perfect condition. We truly appreciate your patience during the two-week delivery period and are thrilled to know that the "excellent" quality of the pot made the wait worthwhile.
Knowing that you plan to order from Luxcras again is the greatest compliment we could receive. We look forward to serving you again soon!
Fabulous fast delivery from Japan to…
Fabulous fast delivery from Japan to country Victoria Australia.
Beautiful extremely soft and gentle face washers
26 februari 2026
Svar från LUXCRAS
Thank you so much for sharing your experience on Trustpilot! We are absolutely delighted to hear that your order arrived quickly in country Victoria, Australia.
It is wonderful to know that you find the face washers to be beautiful, extremely soft, and gentle. We take great pride in selecting Japanese textiles that offer such delicate comfort, and knowing they met your expectations all the way from Japan is incredibly rewarding for our team.
We truly appreciate your support and look forward to bringing more of Japan’s finest to your doorstep in the future.
I've purchased a Gyokko yusamashi pot
I've purchased a Gyokko yusamashi pot; it was nice, inexpensive, well-made, and delivered quickly.
18 februari 2026
Svar från LUXCRAS
Thank you very much for purchasing the Gyokko yusamashi pot.
We are delighted to hear that you found it nice, reasonably priced, well-made, and delivered quickly. A yusamashi is an important tool for preparing gyokuro and sencha properly, and we hope it enhances your daily tea moments.
We sincerely look forward to serving you again in the future.
SUCH beautiful towels
SUCH beautiful towels. They are soft and absorbent, and don't shed. They are thinner than most towels available in Australia, but just as effective, and are quicker to dry. It also makes them more space-efficient to store.
7 januari 2026
Svar från LUXCRAS
Thank you very much for your thoughtful and detailed review.
We are truly delighted that you appreciate the softness, absorbency, and low shedding of the towels. These towels are intentionally designed to be lightweight while remaining highly effective and quick-drying.
It means a great deal to us that you noticed the difference compared to typical towels in Australia and that you value their space-saving nature as well.
We hope they continue to bring comfort to your daily life.
We sincerely look forward to serving you again.
Super quick delivery and PERFECT…
Super quick delivery and PERFECT PACKAGING .. all items received safe and sound … GORGEOUS experience over all❣️
26 december 2025
Svar från LUXCRAS
Thank you very much for your wonderful review.
We are truly honored by your kind words about our super quick delivery and “PERFECT PACKAGING.” We are very happy to hear that all items arrived safe and sound.
Knowing that you had a “GORGEOUS experience” means so much to us and encourages our entire team.
We sincerely look forward to serving you again in the future.
Svar från LUXCRAS
Thank you very much for your review.
We are truly pleased to hear that you were satisfied with both our service and our product. Your kind words are a great encouragement to our team.
We will continue striving to provide excellent quality and attentive service.
We sincerely look forward to serving you again.
Svar från LUXCRAS
Thank you very much for your kind review.
We are delighted to hear that you were pleased with both the fast shipping and the product. Your “Highly recommended” comment truly encourages our entire team.
We will continue striving to provide prompt delivery and excellent quality.
We sincerely look forward to serving you again.
Exactly what I wanted
Exactly what I wanted, beautiful bowl and even pretty in person. Fast delivery and also impressed with how well everything was packaged
30 november 2025
Svar från LUXCRAS
Thank you very much for choosing the Gyokko yusamashi pot.
We are delighted to hear that you found it nice, well-made, reasonably priced, and delivered quickly. A yusamashi is an essential tool for preparing gyokuro and sencha properly, and we hope it enhances your tea experience.
We sincerely look forward to serving you again.
Great print & quick shipping.
30 november 2025
Svar från LUXCRAS
Thank you very much for your review.
We are delighted to hear that you are pleased with both the print quality and the quick shipping. We always strive to deliver products that reflect their true beauty while ensuring prompt dispatch.
We sincerely look forward to serving you again in the future.
Great products so quickly
Great products so quickly. No problem with duties or anything from Japan was just awesome!
Socks are so warm and also cute.
26 november 2025
Svar från LUXCRAS
Thank you very much for your wonderful review.
We are so happy to hear that your order arrived quickly and that there were no issues with duties. Knowing that your experience was smooth and “awesome” truly means a lot to us.
We are also delighted that you love the socks and find them warm and cute. We hope they keep you cozy and comfortable throughout the colder season.
We sincerely look forward to serving you again.
A good experience
Nice and special choice of japanese ceramic plates,cups,bowls. Good quality, very speditive delivery with an ongoing updating. Trustworthy.
I'm satisfied with my shopping.
13 november 2025
Svar från LUXCRAS
Thank you very much for taking the time to share your review.
We are truly delighted to hear that you had “a good experience” shopping with us. It means a great deal that you appreciate our special selection of Japanese ceramic plates, cups, and bowls, as well as the quality of our products.
We are also grateful for your kind words about our speedy delivery and ongoing updates. Especially for international orders, we strive to provide careful communication so our customers can shop with confidence. Hearing that you found us trustworthy is a true honor.
We sincerely look forward to serving you again in the future.
Excellent service and fast delivery!
7 oktober 2025
Svar från LUXCRAS
Thank you very much for your kind words.
We are delighted to hear that you were satisfied with our service and fast delivery.
We will continue to do our best to provide a pleasant shopping experience,
and we look forward to serving you again in the future.
The best company!
You are one of the best companies to shop with. I love it! I had a small issue and you took care of it, even though it was not your fault or your business. Still, you stepped in to ensure I was able to get my purchase, going above and beyond. I have never had a company do what you did for me so I will be shopping here again and again. Thank you for being one of the beautiful people!
25 september 2025
Svar från LUXCRAS
Thank you very much for your warm words.
We are also truly grateful for the valuable feedback you shared to help us improve our website and services.
Even though an unexpected situation arose, you listened to us and accepted our proposal, and for that we are deeply thankful.
The world is constantly changing, and at times unforeseen challenges may arise. Yet, we will always strive to stay close to our customers and provide the best possible experience.
We are proud to have you as our customer, and we truly look forward to welcoming you again.
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