Outstanding service from start to finish customer service amazing service and staff a cut above the rest :) Dealership had some issues but luv cars team went above and beyond to help me. They kept... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very quick and unitrusive process,a special shout out to Sep for sourcing exactly what I needed at a budget that was cheaper than I anticipated 👍, and to Louise from the handover team, lovely people... Se mer
Företaget har svarat
How they listened to my situation and still found a way to help me so for that thank you the member of staff listened to me and helped in every way possible her name was Emma so thank you
Very straightforward and easy experience. I dealt with Kate and she made the experience so easy. After a discussion on the phone, mostly everything else was done via text and email and was really st... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Luv Cars we are a leading car finance broker dedicated to providing our customers with the best and most convenient financing solutions for purchasing their dream cars. With our extensive network of lenders and dealer network, we are committed to helping you secure affordable and tailored financing options. We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
Skrivet av företaget
- We make your car buying experience stress free! We take away the pain and stress of buying a car on finance and replace it with a friendly and extremely efficient service that will leave you feeling the Luv you deserve from buying a car!
Kontaktuppgifter
The Blue Tower, MediaCityUK, M50 2ST , Salford, Storbritannien
- 0161 667 8000
- Info@luvcars.com
- luvcarloans.co.uk
4,7
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Borderline Harrassment
Did an online quote, apparently I've been "approved" for finance. Then follows countless calls per day from different 0161 numbers.
I eventually answered and explained that I was working and could they call back - "it only takes 2 minutes to speak to our expert who can then help you search for cars", said again that I'm working and I can't do it now, "we just need to speak to you now via our expert who can search for a car for you", explained again that I was working and I can't be discussing it.
I asked if they could text, email, or give me the figure I was "approved" for, told no unless I speak to an 'expert'.
Avoid - won't tell you how much you can get finance for and just spam you silly.
21 augusti 2026
Omdöme utan inbjudan
Svar från Luv Cars
Hi Tony, thank you for taking the time to share your feedback.
We’re truly sorry to hear about unwanted contact that you have received. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you.
Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made.
Great service
Great service, definitely recommend, thank you for a beautiful stress free service, very happy
17 juli 2026
Svar från Luv Cars
Hi Jo, thank you for your positive feedback. We are happy to hear that you found this process stress free and truly appreciate your recommendation. We wish you all the best with your new car!
Absolutely hounded
Made the mistake of going through to Luv Cars when weighing up finance deals for a new car, all I wanted was a rate indication through Experian and I’ve had 18 calls since Monday, asked to be removed from their system earlier and still had a further two missed calls.
31 juli 2026
Omdöme utan inbjudan
Svar från Luv Cars
Hi Iain, thank you for taking the time to share your feedback.
We’re truly sorry to hear about unwanted contact that you have received. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you.
Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made.
I used Luv Cars and what i love is they…
I used Luv Cars and what i love is they take the hassle out of everything. They do all the leg work. All they need you to do is prepare to drive away in a new car. Special mention to AHAD who was diligent and strong in his work ethic
28 juli 2026
Svar från Luv Cars
Thank you for the positive feedback for Ahad, we are happy to hear that he was able to make this a great experience. We understand how stressful this process can be and are thrilled to hear that we were able to take the hassle out of everything for you. We hope you consider us again should you need a new car in the future!
The help with Scott guiding me through…
The help with Scott guiding me through from begging to final stage guiding me through it all and answering my daft question was superb I forget who I dealt with last but she was so friendly and made sure I was happy with everything from service to the ownership if the car
30 juli 2026
Svar från Luv Cars
Hi Kenneth, thank you for the positive feedback for Scott, we are delighted to hear that he was able to assist with your car buying journey from start to finish; this is exactly the level of service that we strive to achieve. We wish you all the best with your new car.
The process was very quick and thanks…
The process was very quick and thanks to scott for his customer relation ,excellent job
29 juli 2026
Svar från Luv Cars
Hi Kebba, thank you for the positive feedback. We are glad to hear that the process was quick and we are delighted to hear that Scott did an excellent job in helping your car buying process. We wish you all the best with your new car!
My experience at Luv Cars was really…
My experience at Luv Cars was really good . Thinking about finance is always a scary feeling especially when it’s your first time, looking about it. The staff at Luv cars made it easy to choose a vehicle and the entire process was smooth. They were also quick in responding and they tries their best to match you with the vehicle you like with a payment you can afford. Thanks to , Caleb for walking me through the entire process, Reece, Louise and Charlotte for assisting me through to the end. It was indeed a good experience for me.
24 juli 2026
Svar från Luv Cars
Hi Renaye, thank you for taking the time to leave such positive feedback for our team. We understand how worrying it can be to look for a car for the first time and are happy to hear that our team have been able to make this process as easy as possible. We would like to wish you all the best with your new car!
Excellent Customer service
This was my first ever experience with LuvCars and I'm really impressed with how smooth the whole process has been from the very helpfull Kyle searching for the cars I was interested in to securing the funds and finally concluding my purchase. Thanks LuvCars Kyle you're a 🌟 😊
28 juli 2026
Svar från Luv Cars
Hi Steve, thanks for the positive review! We are glad to know that Kyle has been able to assist with your car buying process. We will make sure to pass on this feedback! We wish you well with your new car and hope that you think of us should you need a new car in the future!
Staff at platinum car sales 👍 had to…
Staff at platinum car sales 👍 had to keep sending pics of license with car outside platinum car sales 😤
28 juli 2026
Svar från Luv Cars
Hi Michael, thank you for the feedback. We are glad that everything was easy to arrange and that our team were able to help throughout!
I have contacted your team several…
I have contacted your team several times. Every time I call, I am told that someone will call me back later, but I never receive a callback.” “If you are unable or unwilling to offer finance to customers with bad credit, it would be much more professional to say so clearly from the beginning, rather than keeping people waiting. It wastes people’s time and creates false hope.” “I would appreciate an honest and clear response rather than being told to wait for a callback that never comes. Thank you
27 juli 2026
Omdöme utan inbjudan
Svar från Luv Cars
Hi Forhad, thank you for taking the time to share your feedback. We’re truly sorry to hear about your lack of contact from our team. This isn’t the level of service we aim to provide, and we understand how frustrating this must have been for you. Please know that your comments have been taken seriously, and we’ll be addressing this with the team to ensure improvements are made. We would really appreciate the opportunity to discuss this further and work towards a resolution. Please contact our customer service department at your earliest convenience so we can assist you directly. Customerserice@luv-group.co.uk Thank you again for bringing this to our attention.
Excellent service
23 juli 2026
Omdöme utan inbjudan
Svar från Luv Cars
Hi Ryan, we appreciate your positive feedback! We are glad to know that you were happy with our service, this is exactly the level of service that we strive to achieve.
Professional and organised
They were very professional, helpful and ensured the process was clear. The communication was great and the agent Caleb I dealt was amazing in how he approached everything
23 juli 2026
Svar från Luv Cars
Hi Mrs Foster, thank you for the positive review for Cale, we are delighted to hear that he ensured your car buying process was clear and was able to help throughout! We wish you all the best with your new car.
Really good experience with luv cars…
Really good experience with luv cars they were really helpful throughout the whole process. Simple and quick and understanding throughout.
25 juli 2026
Svar från Luv Cars
Hi Nabeel, thank you for the positive feedback. We are glad to hear that you had a good car buying experience and that our team was able to help through the process. We wish you all the best with your new car!
Very Lovely Experience
Very receptive . The customer service from the start to finish of the process was lovely , patient and very easy to work with . No complaints from my side . I would recommend them and use them again in the future .
What a lovely experience.
22 juli 2026
Svar från Luv Cars
Hi Sharon, thank you for your positive review! We are happy to hear that your experience with our team was lovely, this is the level of service that we strive to achieve. We truly appreciate your recommendation and wish you all the best with your new car!
The staff were attentive and helpful
The staff were attentive and helpful, going above to assist in finding the right vehicle. Thank you.
25 juli 2026
Svar från Luv Cars
Thank you for taking the time to leave a review! We are happy to hear that our team were helpful in finding you the right car. We wish you all the best and hope you think of us should you need to buy a car in the future.
Really seamless experience
From start to finish my experience with LUV cars was excellent. I collected my car today. I am so pleased.
24 juli 2026
Svar från Luv Cars
Hi Norma, thank you for the positive feedback! We are glad to hear that your experience has been excellent and are happy to hear that you are pleased with your new car!
Really Happy
Really Happy. Luv cars made the whole process really easy. Reece was great & really patient. My new car is fantastic Thank you!
24 juli 2026
Svar från Luv Cars
Thank you for the positive feedback for Reece, we are glad to hear that he was able to make your car buying experience as easy as possible. We are glad to hear that you like your new car and wish you all the best moving forward!
I was signposted to Luv Cars through…
I was signposted to Luv Cars through the Totally Money app which I use regularly. The process was simple and the Car Specialist - Reece, was really helpful and appreciated what car I was looking for. I finally settled on one I'd found via another platform and Reece didnt hesitate to contact the dealer to secure the sale.
I was even able to amend the amount of the finance slightly, when my car sale was less than planned. This was no hassle to Reece at all.
Charlotte and the handover team were also very proactive and I collected my new car yesterday and i love it! Only note, I didnt pick up on the small admin and "right to buy" fee in my final payment until I saw the finance agreement to sign.
That said, I would absolutely use this service again!
23 juli 2026
Svar från Luv Cars
Hi, thank you for taking the time to leave a positive review. We truly appreciate your positive feedback for Reece and Charlotte and are glad to know they were able to provide the level of service that we strive to provide. We wish you all the best with your new car and hope you think of us again should you need a new car in the future.
Svar från Luv Cars
This is great to hear! We are glad to know that our team was helpful throughout the process, and we would like to wish you all the best with your new car!
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