Luther's Diamonds Omdömen 

59
•
TrustScore 4.5 av 5

4,5

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I had a great experience with Luther’s Diamonds! They were extremely communicative throughout the whole process, keeping me updated as I eagerly awaited the completion of the alexandrite pendant neckl... Se mer

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Betygsatt 5 av 5 stjärnor

We got both my engagement ring and my husband and I's wedding bands from Luther's Diamonds. We are so incredibly impressed by the professionalism, service, and timeliness of the entire process. We had... Se mer

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Betygsatt 2 av 5 stjärnor

Very slow shipping with multiple delays; I reached out multiple times for updates and didn't hear anything back until I mentioned doing a chargeback. Item was supposed to be a gift, but arrived to... Se mer

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Betygsatt 5 av 5 stjärnor

Commandé une bague de fiançailles pour ma demande qui avait lieu environ 4 mois plus tard. Au départ déçu et stressé des nombreux retards, j'avais peur qu'elle n'arrive jamais. Jack Aitkin m'a beau... Se mer

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Företagsinformation

  1. Smyckesbutik

Skrivet av företaget

Luther’s Diamonds is a family-run custom jewelry studio based in Atlanta. We operate without a storefront, allowing us to offer direct wholesale pricing by eliminating retail markups. Every piece is designed and handcrafted to order in houses, specializing in custom engagement rings and fine jewelry made with lab-grown and natural diamonds, emeralds, sapphires, rubies, moissanite, and other precious gemstones. Because each piece is made specifically for the client, most projects require a minimum of 3–4 weeks. We focus on craftsmanship, transparency, and creating timeless jewelry built to last.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

59 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Har besvarat 75 % av sina negativa omdömen

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4,5

Alla omdömen

(59)

39 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

Vorsicht

Vorsicht! Ich hab vor einem Jahr den naruto Ring den sie anbieten bestellt. Erst dauerte es Wochen lang und wurde aus China verschickt.... Dann als ich drohte mit rückzahlung kam der Ring endlich sogar mit Videos. Doch jetzt ein Jahr später blättert der Ring ab. Ich hab daraufhin sie angeschrieben und auf die lebenslange Garantie verwiesen. Den ja ich trage den Ring täglich das sollte aber ein 'ehering' aushalten vorallem wenn man ihn immer auszieht zum baden etc. Jedenfalls hiess es das dass nicht zur lebenslangen Garantie zähle und ich nochmal den gesamten Preis ja zahlen könnte den ich vor einem Jahr bezahlte (150fr) und sie mir einen neuen machen. Übrigens das was ab blättert ist Silber.

19 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Phenomenal quality.

Phenomenal quality.

I have to be honest, I saw their lotus lace ring, and asked for a copy from a local jeweler.
They weren’t even close on the quality; what I saw online. Then I realized I have to get it from the source.

When I ordered, updates came through nicely (shoutout Jack), and in person? The ring is PHENOMENAL. Like, it put the dupe ring to shame.

Thank you for Luther’s family team. Big shoutout!
(My order # was LD-1923? I lost the formal invitation link for review so just fyi)

28 maj 2026
Omdöme utan inbjudan
Logotyp för Luther's Diamonds

Svar från Luther's Diamonds

Of course!!! Really glad you came to the source, Ryan — the Lotus Lace deserves the real thing. Thank you for the shoutout, and yes, we found your order no problem 🤎
— Jack & the Luther's family team

Betygsatt 5 av 5 stjärnor

THE BEST CHOICE FOR JEWELRY

The team worked diligently to help me refine my idea to match the idea in my vision. The final product expressed my love beautifully to my partner and made our anniversary so much more special. This was an absolutely amazing experience from the design, to the speed at which I received my jewelry, and the final unique cut. 10/10 recommend!!!

9 maj 2026
Omdöme utan inbjudan
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Svar från Luther's Diamonds

Thank you, Arya! Crafting your pendant on that tight timeline was worth every minute — thank you for giving us your trust. Wishing you guys a lifetime of love & happiness! 😊
— Jack & the Luther's family team

Betygsatt 2 av 5 stjärnor

Poor communication

I was excited about the bracelet I ordered. I was told that the order would take 4 to 6 weeks to ship. After the six week mark, I had to reach out to the company several times asking for a status update. I finally received an update and received the bracelet about two weeks after when I was told I would receive it. Upon arrival, the design was beautiful, however, the bracelet was too short and did not fit. I reached out again to the company for solutions and several days have passed without any acknowledgment or solutions from the company. The company certainly needs to improve their communication with their clients, especially as a relates to delays in delivery and solutions for when the product does not fit as desired.

4 juni 2026
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Svar från Luther's Diamonds

Hi Jennifer — thank you for taking the time to share this, and we're sorry the wait and the chain length made for a rocky start. You're right that we should have been more proactive with updates on timing, and we're tightening that up so the next person doesn't have to chase us. We're really glad the design landed well and that we've been able to connect directly to get the fit sitting just right for you. We appreciate your patience throughout, and we're here for anything else you need. — The team at Luther's Diamonds

Betygsatt 5 av 5 stjärnor
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Svar från Luther's Diamonds

The emerald ring was a gorgeous choice, Rudi! Enjoy the piece — our family team is always here if you need us again 🤎
— Jack & the Luther's family team

Betygsatt 5 av 5 stjärnor

Great prices, great services, great experience

As an engineer, I really appreciated their behind the scenes video updates as your ring gets made! Made you really feel part of it, but it was so cool seeing each process.

The ring arrived well within their 4-5 weeks guarantee, and I have my wedding in couple months.

Wishing Jack & this family team nothing but the best and gods blessings!

5 maj 2026
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Svar från Luther's Diamonds

Deontay — this absolutely made our day! 🪷 Knowing the behind-the-scenes videos made you feel part of it means the world; there's something special about an engineer who appreciates every step of how it's made. The Lotus Lace Bold turned out beautifully, and having Mr. Lee hand-engrave your own handwriting into the band made it one of our favorites to bring to life. Wishing you and your soon-to-be nothing but the best for the wedding in a couple months — congratulations, and thank you for trusting our family with it. — Jack & the Luther's family

Betygsatt 3 av 5 stjärnor

Honestly not sure what to say

Honestly not sure what to say, first impressions speaking with Jack - he was great, attentive, detail oriented and prioritized customizing our wedding bands to the best of his abilities. However, communication was falling off after a while and there were huge gaps of no communication and just myself sending emails so it felt very insecure. An online website that took my money and I didn't get responses back for days and after many emails sent, so you could imagine the insecurity especially since it's not little bits of money. BUT the rings are indeed very beautiful and exactly as I requested, Jack understood everything that I wanted however it did take a long while for my husband's ring to arrive even though I kept asking for confirmation that the rings would arrive in time. I believe I reached out in late Jan / early Feb. I officially ordered my ring in feb and my husband's ring sometime late Feb/ early Mar and Jack sent an email that it was fully completed in April but then the ring was incorrect and after a few days of no response back, it was then mentioned that it was not "fully" completed. Then a full month afterwards, it was "officially" fully completed. That was very weird. There is also a stain on my wedding band that feels as though it is embedded before the polish because when I touch it, it is very smooth and you cannot feel the stain or any difference.

Honestly, a good and odd experience. the rings are beautiful at the end of the day even though mine has a stain. Do order well in advance if you do decide to move forward with Luther's Diamonds. Perhaps 6 months to a year in advance to be careful.

8 maj 2026
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Svar från Luther's Diamonds

Hello,

Thank you for taking the time to share this so honestly.

First, I want to sincerely apologize for the gaps in communication and for the uncertainty that created during your order. You are absolutely right — with a meaningful purchase like wedding bands, consistent updates matter, and we understand how stressful it can feel when communication is not as clear or timely as it should be.

We are very grateful that you still found the rings beautiful and exactly as requested, but we also understand that the overall experience should have felt more secure from start to finish.

Regarding the mark you mentioned on your wedding band, our team has already reached out by email so we can have the ring shipped back, inspected, and corrected for you. From our final inspection, we did not see any stain before shipment, but we absolutely want to take care of this properly and make sure your ring is finished to the standard it should be.

We truly appreciate your patience throughout the process, and we are taking your feedback seriously as we continue improving our communication and production updates.

Thank you again for trusting our family studio with your wedding bands.

Warmly,
Jack & the Luther’s Diamonds Team

Betygsatt 5 av 5 stjärnor

The Luther Diamonds made me feel like family

The Luther Diamond team made me feel so valued as a customer by providing great communication and taking all of my requests into consideration. They made the process easy, ensured my delivery date was a day that I could be there to sign and also made sure I was involved with every step in the design process. The final masterpiece was absolutely mind blowing. You could see the love, care and quality put into the engagement ring. Best experience I’ve ever had and I am so happy with my masterpiece. Amazing team!

24 april 2026
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Svar från Luther's Diamonds

Hello,

Thank you so much for this incredibly kind review 🤎

It truly means a lot to our family team that you felt valued and involved throughout the entire process. Your Lotus Lace design with the adjustable band was such a meaningful piece for us to create, and we’re so grateful you trusted us with something this special.

Every custom piece we make is personal to our team, so hearing that the final ring felt like a true masterpiece means the world to us.

Thank you again for allowing us to be part of such a beautiful chapter.

With love,
Jack & the Luther’s Diamonds Team

Betygsatt 1 av 5 stjärnor

Absolutely disappointing.

Absolutely disappointing.

It’s almost laughable that I can’t even attach photos of the item I received—because what I got looks nothing like what was advertised. I ordered a gold necklace, and the product I received was completely misleading in size, presentation, and overall quality.

What’s worse is the way this was handled. I was pushed into accepting store credit—which I never wanted—and now I’m being told I have to pay for return shipping for THEIR mistake. That’s unacceptable.

This experience feels deceptive and completely unprofessional. I regret trusting and supporting this business. I will absolutely be warning others about how poorly this was handled.

Avoid this place.

30 mars 2026
Logotyp för Luther's Diamonds

Svar från Luther's Diamonds

Hello,

We’re truly sorry to hear about your experience.

We want to clarify that the pendant dimensions were clearly listed on the product page prior to purchase, and your order was also prioritized and rushed through handcrafting due to your timeline.

After hearing your concerns, our team worked to offer solutions — including the option to keep the item along with store credit, or proceed with a return.

We always aim to be as transparent and accommodating as possible, and we’re here if you’d like to revisit a resolution together.

— Jack & the Luther’s Diamonds family

Betygsatt 5 av 5 stjärnor

Amazing ring and service

After placing the order, we got hit by a snowstorm, and everything was delayed. I was very worried about the delivery of the ring, but Jack Atkin was very helpful and considerate. He kept giving me regular updates, and He was always available whenever I needed any assistance. I also want to mention that the ring itself is gorgeous; it is exactly how I imagined it to be. Thanks a lot, everyone at Luther's Diamonds.

9 mars 2026
Logotyp för Luther's Diamonds

Svar från Luther's Diamonds

Thank you so much — it truly means a lot to us.

And again, our apologies for the delays with the snowstorm — we know how stressful that timing can be. We’re really glad we could stay connected with you throughout and get everything to you safely.

So happy to hear the ring turned out exactly how you imagined — that’s always the goal. We also sent over a small store credit as a thank-you for your patience.

It was a pleasure working with you, and we’re always here if you ever need anything again.

— Jack & the Luther’s Diamonds family

Betygsatt 5 av 5 stjärnor

The experience was made even better by…

The experience was made even better by the communication of steps and the process to making our jewelry creation come to fruition. Thank you so much Jack, and the Luther’s team for such a wonderful
Experience from start to end. My wife absolutely loves the peice and still gets compliments on it. Until next time.

24 juli 2025
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Svar från Luther's Diamonds

Thank you so much, Kevin — it truly means a lot to us.

We really enjoyed working on your piece, and it’s amazing to hear your wife still gets compliments on it — that’s exactly what we love to hear.

It was a pleasure from start to finish, and we’ll be here whenever you’re ready for the next one of one.

— Jack & the Luther’s Diamonds family

Betygsatt 5 av 5 stjärnor

Amazing product with great customer…

Amazing product with great customer service, the ring was 10/10 and made perfectly with great updates along the way, highly recommend!

27 januari 2026
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Svar från Luther's Diamonds

Thank you so much, Mark — it truly means a lot to us.

It was a pleasure working through all the details with you to get everything just right. We’re so glad you loved the final piece — that’s exactly what we aim for.

As a small thank-you for your review, we’ve also issued you a store credit with us.

We’ll be here whenever you’re ready for the next one.

— Jack & the Luther’s Diamonds family

Betygsatt 5 av 5 stjärnor

Jack has been the best part of my…

Jack has been the best part of my experience. Very direct and clear with the making of the ring. Highly recommended for future purchases of jewelry

19 januari 2026
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Svar från Luther's Diamonds

Thank you so much, Tevin — it truly means a lot to me.

I really enjoyed working with you on this piece — your ring was such a statement, we loved how it came together.

Appreciate you trusting us with it, and we’ll be here whenever you’re ready for the next one.

— Jack & the Luther’s Diamonds family

Betygsatt 5 av 5 stjärnor

Premium/ Personal

Everything about this company was great, an overall outstanding experience. They were extremely thorough and detailed, walking me step by step through creating my dream engagement ring with customizations. Communication was excellent, they were very responsive, usually replying back-to-back like an ongoing conversation, with 24 hours being the longest response time.

The ring itself was beautifully constructed, with incredible personalization and attention to detail that truly delivered. From craftsmanship to communication, the entire process felt premium and intentional. The step-by-step guidance on every detail is what really made it feel like pure quality. I would absolutely choose them again

24 november 2025
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Svar från Luther's Diamonds

Thank you so much — it truly means a lot to us.

We really built this one together, and that’s what made it so special. From the first idea to the final piece, we’re glad the whole process felt as intentional as it should.

As a small thank-you, we’ve also added a bit of store credit for you.

It was a pleasure creating this with you — and we’ll be here for the next one.

— Jack & the Luther’s Diamonds family

Betygsatt 5 av 5 stjärnor

Great experience

I had a great experience, I was kept updated throughout the process and the ring created was exactly as I envisioned. Very happy with my stunning ring.

18 januari 2026
Omdöme utan inbjudan
Logotyp för Luther's Diamonds

Svar från Luther's Diamonds

Thank you so much, Hafiza — it truly means a lot to us.

We’re so glad the ring came out exactly how you envisioned — your ideas and vision really made this piece special.

As a small thank-you, we’ve also added a bit of store credit for you.

It was a pleasure creating this with you, and we’ll be here for the next one.

— Jack & the Luther’s Diamonds family

Betygsatt 5 av 5 stjärnor

Great Customer Service and great Quality

From start to finish, this was an exceptional experience. The ring turned out absolutely beautiful—truly stunning craftsmanship and attention to detail.

What stood out most was the outstanding customer service. Communication was consistent and thoughtful, with regular updates provided at every stage of the process. It was reassuring to always know the progress and feel confident that the piece was in great hands.

The final result exceeded our expectations, and the ring fits perfectly. I highly recommend this jeweler to anyone looking for quality, professionalism, and a truly personalized experience. We couldn’t be happier and will absolutely return for future pieces.

5 januari 2026
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Svar från Luther's Diamonds

Thank you so much — it truly means a lot to us.

We’re so glad the ring exceeded your expectations and that the entire process felt smooth and reassuring from start to finish. That’s exactly what we aim for with every piece.

As a small thank-you, we’ve also added a bit of store credit to your account.

It was a pleasure creating this with you — and we’ll be here for the next one.

— Jack & the Luther’s Diamonds family

Betygsatt 5 av 5 stjärnor

My ring arrived and it is stunning

My ring arrived and it is stunning! Far exceeded expectations. Communication was amazing from day 1 and my ring arrived earlier than expected! Jack kept me updated with every detail along with videos of my ring being made and polished.Would highly recommend

19 december 2025
Omdöme utan inbjudan
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Svar från Luther's Diamonds

Leanne, thank you so much! 🤎

We’re so happy to hear your ring exceeded expectations. Getting it safely to the UK on time was very important to us, and we’re glad the updates and behind-the-scenes videos helped you feel involved every step of the way. Thank you for trusting our small family studio — it truly means a lot to us.

— Jack & the Luther’s Diamonds family

Betygsatt 5 av 5 stjärnor

Incredible customer service

Incredible customer service, and I got exactly what I wanted.

21 november 2025
Omdöme utan inbjudan
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Svar från Luther's Diamonds

Thank you, Charlie!

Your clear communication made it such a smooth process for our team, especially when adding the two stone inlays on out Lotus setting. It’s always a little more special when a client is involved every step of the way — we’re so glad it turned out exactly how you envisioned. :)

— Jack & the Luther’s Diamonds family

Betygsatt 5 av 5 stjärnor

The ring is beautiful it actually looks…

The ring is beautiful it actually looks a lot better than I envisioned it to be.

16 oktober 2025
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Svar från Luther's Diamonds

Thank you so much, Jahad! We had an absolute blast crafting your ring — we’re thrilled it turned out even better than you imagined. Appreciate you working with us without rushing the timeline; that trust means the world. 💎✨
— Jack + the Luther’s Diamonds team

Betygsatt 5 av 5 stjärnor

Customer service was excellent—10/10

Customer service was excellent—10/10. Great attention to detail and delivered exactly what I wanted.

14 september 2025
Logotyp för Luther's Diamonds

Svar från Luther's Diamonds

Jack here — thank you so much, Carlos! It was such a pleasure working on your ring setting. You made an amazing call going with the white gold Aurora design — it turned out stunning. :)

— The Luther’s Diamonds team

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