luminate.live Omdömen 

318
•
TrustScore 4.5 av 5

4,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

First time ever visiting a Luminate and were blown away . Took our 10 year old granddaughter and she loved it too , especially toasting marshmallows. From the moment we arrived everything was well org... Se mer

Betygsatt 4 av 5 stjärnor

This is our 3rd visit to Luminate and we really enjoyed it! Loved the grounds full of different colour bulbs. Walking round felt easier as the uphill bit was at the start, rather than towards the end... Se mer

Betygsatt 4 av 5 stjärnor

Our 1st Luminate due to the extended doggie nights at Sandringham. Really enjoyed it. Loved the trees lit up with disco balls best. The 1/2 way point did seem to be more like 2/3. Although we liked t... Se mer

Betygsatt 5 av 5 stjärnor

Our 2nd year and it was just as breathtaking as last year. Only 2 slight problems my son is sen and has hidden disabilities and a member of staff was quite sharp with him (obviously unaware) and the s... Se mer

Företagsinformation


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

318 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 25 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(318)

310 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

A wonderful way to start my Christmas holiday

This was a wonderful way to start my Christmas holiday. The trail was well thought out and supervised. Despite it being a wet, windy evening we enjoyed the lights and thankfully it dried up so we could enjoy the refreshments at the end of the trail as there weren’t many covered seating areas.

18 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Luminate at Birmingham Botanical Gardens

Visited Luminate at the Birmingham Botanical Gardens, 5 adults (2 OAPs) and 2 children, 8 and 6. Had a very good time, there are many, varied light installations along the trail and the laser/sound show at the end was spectacular.

22 december 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great experience

Second time at margam laminate and we absolutely loved it. I would say I felt parts of it were a bit samey but still very much enjoyable. I also think some more drink pit stops would worth while too. Still an over all great experience

8 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Our second visit and the magic is still…

Our second visit and the magic is still there it’s absolutely outstanding and the lights are amazing . I first took my daughter when she was only a couple months old and 5 years later on it’s still amazingly breathtaking as the first time . Thank you luminate for a beautiful show in outstanding grounds .

31 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing

Have been for the past 3 years. Love going. Such a great evening and lovely walk around Coombe Abbey Park.

11 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Lovely Festive Evening

It was our first visit to Luminate at Ashton Court and it was a fantastic evening. The trail was beautiful and well priced and there was a lovely atmosphere the evening we visited. It was well organised and the staff were really friendly. Would definitely book again!

22 december 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great family experience

This is our 3rd visit to Luminate and we really enjoyed it! Loved the grounds full of different colour bulbs. Walking round felt easier as the uphill bit was at the start, rather than towards the end when you're getting tired. Would like more non alcoholic drinks available - like a cuppa somewhere en route. Have Luminate thought about using the indoor space of Margam orangery for a big children's adventure area, in the dry and warm??

19 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I thought the Luminate experience was…Incredible

I thought the Luminate experience was brilliant. Went to the one at three counties showground a couple of years ago. Thought that one was really poor. This on the other hand was so so much better. Loved the Butterflies and the root network under the trees. Moving lights through the trees was verry effective and gave a lovely ambience. The laser show was so good at the end. Well done to all the installation team. Heres to next year.

12 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

BEWARE OF REVIEW MANIPULATION

UPDATE DUE TO RESPONSE 1 STAR REVIEWS GET FILTERED OUT USING GOOGLE DOCUMENTS.

So despite what they say, all reviews that are below 4/5 stars get filtered out using a Google document. So only good reviews show.
L

This company is not transparent with its review process. Feedback appears to be filtered via email: if you give fewer than four stars, you’re redirected to a Google Form that seemingly goes nowhere. Only four- and five-star reviews are displayed publicly, which misrepresents both the service and the company.

If you contact them directly they respond with AI generated responses.
looking at the reviews most of the recent posts appear fake, including some that appear to come from locations outside the UK. This experience has made me question how reliable online reviews are in general

Only last week, the 1 star status was 50% and now suddenly only 4%

This is highly suspicious.

27 december 2025
Omdöme utan inbjudan
Logotyp för luminate.live

Svar från luminate.live

Thank you so much to all our visitors who have attended our events this season and who have provided their feedback and reviews. It is hugely appreciated.

Just to clarify , as all our events have recently drawn to a season close, all visitors who attended our events received an email thanking them for attending and offering the opportunity to enter into a free prize draw to win tickets for next year (as a thank you for their support).

We invited reviews from our guests and created a direct contact form for any guests with any concerns/constructive feedback that they were happy to share with us, in order that we could review those fully and implement anything that would help to make next season even better. This feedback is hugely important to us, so we can continue to improve year on year.

Thanks again to everyone who has supported us this year! We can’t wait to welcome you back in 2026!!

Betygsatt 5 av 5 stjärnor

Absolutely outstanding

Absolutely outstanding. Blown away. We've been before but this was the best one ever! A real pre-Christmas treat. Would highly recommend and will definitely be back next year.

23 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Visited the Bristol light show

Visited the Bristol light show. It was absolutely beautiful (for two adults) but would imagine that any child would be awestruck. The fairies in cages were amazing. It is a bit pricey for what it is so might cost out many families as an extra holiday activity but if you can do it it's well worth a visity.

19 december 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great experience.

We love Luminate, and go every year as it’s become our Christmas tradition. However, it’s very samey, and has become a bit predictable about what we will experience, making it quite pricey. It would be lovely to have a completely new experience each time to warrant the entry costs, and to add to the wow factor. That said, what’s not to love about walking through the woods, at night in the winter, being surrounded by beautiful lights?

8 december 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Pricy, but a good and unique Christmas experience

We were pleased to have visited Luminate at Ashton Court, Bristol. It was a nice way to ease into Christmas and some of the light displays were really impressive and imaginative - the suspended disco ball surrounded by the huge fir trees being our favourite and I also found the fairy wood charming. It was quite pricy for what it was and as a result, I probably wouldn't return right away, preferring to leave longer between visits to maximise the novelty value.

23 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Brilliant light show

Brilliant light show. Nice variety of different lights and lots of staff around incase needed help. Far superior light show compared to others I have been to - Cardiff Bute park lights show (different company).

29 november 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

What are you waiting for

It was a first time experience for us ,absolutely fantastic well worth the travel and the cost, one of our party is special needs and in a wheelchair all accommodations were met the ground was a bit dicey in places but all the staff were extremely helpful and friendly 5 stars all the way and we will be returning this year

31 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The whole experience was brilliant

The whole experience was brilliant, we went on a dog friendly night which suited us. The light displays were brilliant especially the appearing and disappearing Stag. The fairies in their homes were good. Nothing spooked our dog and the mulledcwine and pizzas were very enjoyable.

27 november 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Absolutely brilliant

Absolutely brilliant. My son and partner loved it. Made a fab memory together and the details and effort put into the experience was amazing

24 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A lovely festive treat

Our second time at Margam park and we loved it- so pleased there were changes from last year so it wasn’t boring. A touch pricey, especially the food and drinks, but it’s a really lovely festive evening

29 december 2025
Omdöme utan inbjudan

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