Luminaldigital Omdömen 1 158

Really bad.

Once the smarmy salesman collected the 50% deposit, it went immediately downhill. The staff are outsourced (cheaply inevitably) from other countries, and the additional sales' attempts start virtually immediately for content etc. The design was basic, and I could have done it myself. No-one ever knew what I had agreed. They then wanted the rest of the money before it was even completed (and 'went to coding', whatever that means - coding starts from the beginning), and then the harassing calls began. Please, please, do not waste your money here. I will now need to take legal advice to reclaim the £777 deposit.

Allan Lawrence is a great person to work with. His Knowledge and understanding is world class in the eCommerce space. Highly recommended.

Great communication and very helpful with delivering a great product

Helpful and informative people who get results!

Note to Trustpilot:
This is a repost of my reposted review that was ‘incorrectly’ deleted.
The notification email you sent was spuriously missing the link necessary to respond?
Alternatively, I air your dirty washing here.
As requested, the polite and truthful sentence that was flagged had been removed; consequently, there was and is no reason to object.
However, this was still deleted at ElevateOM's request to hide their disgraceful activities.
Any further interference will display yet more corrupt activity.

If not for the excellent service from Stacey Swinburn the Senior SEO Account Manager, I would have given up with this shambles a long time ago.
The disgraceful service of this organisation is beyond belief.

The above is a review that I posted 06/08.2025 which covertly disappeared from Trustpilot.
Not only is ElevateOM a shambles, Trustpilot cannot be trusted!

ElevateOM are aware that they have charged me double the standard fee, for services that were not provided. However, I have now been waiting for 11 weeks with no response.

Checking Trustpilot revealed that my review had been removed. This was shown in my account, yet not on the company profile.

The only way that I can get a response out of ElevateOM is to post a negative review.

Exposing that Trustpilot cannot be trusted likely guarantees that this post won't last long either!

After reposting this review, it only took 5 minutes for my previous review to magically reappear...

However, this corruption is exposed by my review reappearing; out of chronological order with their other negative reviews.

Prompt and efficient service

A big thank you to ElevateOm for hosting my website and supporting me over the past few years.
I want to give special thanks to Mark David, who has been the main reason I’ve continued to renew my contract year after year. His warm, supportive, and consistently professional approach has made all the difference.
Every time I’ve had a website issue, Mark has resolved it quickly and effectively. His dedication and expertise are exceptional.
Mark is top-tier – exactly the kind of professional every customer hopes to deal with, and a true credit to ElevateOm.

I’m very happy in terms of overall quality of the website and excellent customer service very helpful team.

Elevate and all the staff I have dealt with have been fantastic the project was brought to life with care and creativity. I am very happy with the final results. My developer avinash has been particularly diligent when dealing with my feedback and revisions

The company was very helpful in developing the website that I wanted, not one that fitted an off-the-shelf package. Jackie oversaw the process and kept all working quickly and efficiently.

5 STAR SERVICE, QUICK RESPONSE TIME

I had a great experience working with this company. Cristine and Avinash were extremely professional and supportive throughout the process of building my website. Their attention to detail and prompt communication made the entire experience smooth and stress-free.

I want to take a moment to express my sincere gratitude to the Elevate team, especially Jackie and Anuj, for their incredible support during my recent transition from the old system. Despite my very tight schedule and the challenges that came with the old platform closing down, both of them went above and beyond to make the process as smooth and stress-free as possible.

Their professionalism, patience, and dedication truly stood out. Jackie kept everything well organised and communicated clearly every step of the way, while Anuj handled the technical side seamlessly and with great attention to detail. Together, they made what could have been a stressful transition feel effortless.

Thank you both for your continued support and commitment it’s genuinely appreciated

Excellent approach

Excellent advisors on the site- whenever you are stuck or not sure of something- they are quick to provide practical professional help and guidance

good service easy to deal with the designers to get the website online

Excellent service, strongly recommended.

This review is to give recognition to an individual that went over and above supporting us. He was calm, helpful and actually took ownership and sorted out a mess when everyone else made promises but didn't deliver. It was a very stressful time as we were transferring from Web.com in tight timescales. Of everyone we dealt with at ElevateOM, Angelito Bacera was absolutely outstanding. A real pleasure to deal with and a genuinely nice guy. Thank you Angelito.

Elevate has demonstrated exceptional service in the development of my website, particularly following previous unsatisfactory experiences with other website design firms. From the initial consultation to the final website design, Elevate has provided comprehensive support. Their communication across all departments is exemplary, and their professionalism is unmatched. I highly recommend Elevate for website design services to anyone, as they have proven to be the superior choice. Only wish i found them from the start. Additionally, their pricing structure is highly competitive for what they do for you. Excellent service from a professional company. A Credit to Elevate and the team that work with them.

Unfortunately I have to modify this review after 2 months of work. Positive points: Cost is low, final result: good; Negative: to get to this point was two months of mental torture with back & forth daily emails to get it right.

Good (after design) so far; plenty of contact and quick, but as I write this I am only halfway through the project.