LulaOmdömen 

396
TrustScore 2.5 av 5

2,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I ordered one color and they sent me another. I I emailed them. They assured me that I could send it back as I had to do is give them the invoice number which I didn’t have because there was no invoic... Se mer

Betygsatt 1 av 5 stjärnor

Please don’t buy from here. The colour matching is way off and they’re not great. I received mine 24hrs ago and emailed requesting a return address to return and get refund as per their we... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

FALSE ADVERTISEMENT AND NO RETURNS UNLESS DAMAGED. What a dishonest company. DO NOT waste your time or money trying these Lula Halo Hair extensions!! Be honest with people and DON'T PUT FREE RETURNS w... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

My package got lost in the mail which actually wasn’t their fault, it was UPS. Without question, they immediately sent me another pair. Not only are my extensions AMAZING, the customer service was inc... Se mer

Företaget har svarat

Företagsinformation

  1. Butik med hårprodukter

Skrivet av företaget

Premium hair extensions at affordable prices for women of all ages!


Kontaktuppgifter

2,6

Dålig

TrustScore 2.5 av 5

396 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,6

Alla omdömen

(396)

6 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Halo extensions make me feel like I’m in my twenties again!

I bought the 2 pack of halo extensions and I love them.. I’m almost 40 and my hair has thinned out. I miss my long hair but don’t have the time or patience to wear sew in extensions, so these are the perfect alternative.

I sent pictures of my hair in and they matched me to honey blonde. I can’t believe how well it matches my colour. I’ve worn them to events where I work and no one has known they’re not real.
I only bought the 14” set, as i still need to be able to be efficient at work and don’t want hair getting in my way. But it still looks super long and amazing.

Highly recommend to those who don’t want to damage their natural hair but want the option to have long hair in one minute!!

24 maj 2024
Omdöme utan inbjudan
Logotyp för Lula

Svar från Lula

Hi Jess,
We appreciate taking your the time to share your experience and honest feedback with us. Glad to hear it works for you. :) Stay awesome!

Betygsatt 5 av 5 stjärnor

It’s giving me confidence

I have to say, I was sceptical about a hairpiece, but my friend had already purchased a messy bun from you
Mine arrived and I love it.
I am able to wear it different ways
I wore it for a wedding, And I wear it for my dog. I allow it to be more Certain occasions, and don’t know how I’ve managed until now! Thank you

1 juni 2024
Omdöme utan inbjudan
Logotyp för Lula

Svar från Lula

Hi Debbie,
Great! Glad to hear that you love our products! :)

Betygsatt 5 av 5 stjärnor

This is THE ONE

This is THE ONE !
I can’t say enough, after losing 50 % of my hair through chemo , and after trying so many different things to have my confidence back i found LuLa a year ago . I use my halo Wavy almost every day and now I ordered ponytail and messy bun for the summer.
Ohh The customer service is a PLUS !
Thanks !
Betty

18 juni 2024
Omdöme utan inbjudan
Logotyp för Lula

Svar från Lula

Hi Betty,
It's nice to hear back from you. Hope you'll continue to feel better. We are glad our products work for you. It is our pleasure to have helped you. :)

Betygsatt 1 av 5 stjärnor

I don’t recommend

The hair arrived after a very long wait, probably 2 months. Then, it didn’t match me at all or even fit on my head it was so big.
I requested a refund but was told no.
They did an accommodation and gave me 20% back so like $13 on a $70 order.
I do not recommend

15 maj 2024
Omdöme utan inbjudan
Logotyp för Lula

Svar från Lula

Hi Rebekah,
Sorry to hear about what happened. Rest assured we will look into your concern and raise this to our team. We appreciate your kind understanding.

Betygsatt 5 av 5 stjärnor

Incredible customer service

My package got lost in the mail which actually wasn’t their fault, it was UPS. Without question, they immediately sent me another pair. Not only are my extensions AMAZING, the customer service was incredible. I could not be happier with how they turned out. I feel so much more confident when I wear these and the application was so easy. If you haven’t ordered yours yet, you’re missing out!

14 juni 2024
Omdöme utan inbjudan
Logotyp för Lula

Svar från Lula

Hi Lindsay,
Wow! Glad to hear that you love our products and we made you feel amazing! We appreciate you. :)

Betygsatt 5 av 5 stjärnor

I was trying to figure out the correct…

I was trying to figure out the correct shade for my extension and the lady that helped me was remarkable she was able to advise me on the correct shade which put my mind at ease. Although i went a bit darker then the shade she suggested due to the fact i felt the shade she suggested was a little to light for my hair she was able to guide me in the right direction.

14 juni 2024
Omdöme utan inbjudan
Logotyp för Lula

Svar från Lula

Hi Scherazade Yvonne,
Great! Glad to know that you were able to have the perfect match. Thank you for your time in sharing your experience. :)

Betygsatt 1 av 5 stjärnor

I will not recommend anyone to buy from Lulahairco

I will not recommend anyone to buy from this company, I have been waiting for 5 weeks now for my order and still did not receive anything, no one is giving me any feedback, highly disappointed.

13 juni 2024
Omdöme utan inbjudan
Logotyp för Lula

Svar från Lula

Hi Michelle,
Sorry to keep you waiting. There seems to be a delay with your order but we responded and provided the status of your order. We also provided a refund due to the delay. We appreciate your kind understanding.

Betygsatt 5 av 5 stjärnor

Colour match

I emailed asking for advice regarding a colour match and true to their word they emailed their advice within their timescales straight back to me! Great service! Thanks !

22 februari 2024
Omdöme utan inbjudan
Logotyp för Lula

Svar från Lula

Hi Emma,
Awesome! It is our pleasure to have helped you. :)

Betygsatt 5 av 5 stjärnor

They actually work!

Having worn bond extensions for many years and given them up I have been looking for an alternative. I didn’t think that the Lula extensions would work but they absolutely do! Easy to put in- fab hair in seconds! Colour match is great too.
Customer service is friendly and fast 🙂

13 juni 2024
Omdöme utan inbjudan
Logotyp för Lula

Svar från Lula

Hi Melina,
Wow, glad to hear that. We always want what's best for our customers. :)

Betygsatt 5 av 5 stjärnor

I had to change my order as the colour…

I had to change my order as the colour was wrong, the team executed the exchange quickly and without stress!

Can not wait to get my new hair 🤩

4 juni 2024
Omdöme utan inbjudan
Logotyp för Lula

Svar från Lula

Hi Ange,
Great! Rest assured we are doing our best to deliver your order as soon as possible. :)

Betygsatt 5 av 5 stjärnor

Lula made my inquiry very easy

Lula made my inquiry very easy. I was wondering if they offered color matching options but didn't use that verbiage and the customer service provider was able to understand my needs and meet them! I will for sure be ordering from here soon as I have an appointment scheduled to color my hair specifically to try out your product! I will update! Hope it goes just as well!

11 juni 2024
Omdöme utan inbjudan
Logotyp för Lula

Svar från Lula

Hi McKenzie,
We will wait for you. :) Know that we are always here to help!

Betygsatt 5 av 5 stjärnor

Great customer service

The most great customer service I have ever had , very friendly and responses very fast and have always offers and solutions, thank you so much .

3 maj 2024
Omdöme utan inbjudan
Logotyp för Lula

Svar från Lula

Hi May,
Thank you so much for your wonderful feedback. :)

Betygsatt 5 av 5 stjärnor

I was a little sceptical

I was a little sceptical, but having read the reviews I went for it and bought the halo extension. My hair is very fine and this was just amazing, the colour match support was great, it was a perfect match and I feel like I have great hair for the first time ever!

10 juni 2024
Omdöme utan inbjudan
Logotyp för Lula

Svar från Lula

Hi Sue,
We are glad that you were able to try our products and you are loving it. Send us some of your photos on our page. :)

Betygsatt 1 av 5 stjärnor

Complete scam

Complete scam! Do not use.
The photos online to colour match to are not what you get when you order; I ordered light brown/ dark blonde but received dark brown, now of course I can’t get in contact with them, they are ignoring all my emails. Been over 3 weeks.

1 maj 2024
Omdöme utan inbjudan
Logotyp för Lula

Svar från Lula

Hi there,
We're definitely not a scam. Would you mind providing your information or sending us an email again so we can better assist you? I look forward to your response.

Betygsatt 1 av 5 stjärnor

Think twice before buying from this company

Ordered from this company, my order took a long time to arrive, on arrival the product was damaged. Emailed and sent pictures to them immediately, no one has come back to me, no one wants to assist or help me, they are impossible to get hold of, their customer service is shocking!!! Their products are not cheap to purchase and the quality is crap!! All I want is a refund to which I am entitled to, they sold me a product that wasn't fit for it's purpose..!! This company needs to be named and shamed and should not be allowed to get away with treating their customers so poorly. Once they have taken your money, they no longer wish to help you!!

If I do not hear back from them, I will be reporting them to Trading Standards and Watchdog.

14 maj 2024
Omdöme utan inbjudan
Logotyp för Lula

Svar från Lula

Hi Cam,
Sorry for the delayed response. I can see that we already processed your refund request. Please know that we are always here to help.

Betygsatt 1 av 5 stjärnor

False advertising, company will not communicate with you for exchanges

Was told to send replacement hair colour, style and length information. I was told the replacement would be sent right away, because the halo set was for my wedding and I would not have time to wait weeks for the wrong colour matched hair to be returned and the right colour delivered. Takes at least 14 days even though I paid for priority shipping and I was told that priority shipping would take 7 days. Fraud and false advertising

23 maj 2024
Omdöme utan inbjudan
Logotyp för Lula

Svar från Lula

Hi Tara,
Sorry for the inconvenience. I can see that we are waiting for your confirmation before we could proceed with the replacement.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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