Please note that upon discovering the error we contacted the customer and processed two refunds to clear up the billing error. Both were received by the customer with 5-10 business days after they were processed. The customer was provided proof, and she confirmed she received the refunds. However, she then disputed the payment for the limousine ride she ordered, and she stated she did not and had canceled it, but that is not correct. Additionally, her group was highly intoxicated and almost broke the a/c control box in our limousine. Then she claimed that she left a phone and accessories in the limousine, and we sent her a video and then we went to her location, and then she called and thanked us and apologized as she found the items. My driver was very concerned about this as well as the drunkenness of the group. We are a family-run business and we do not cheat or defraud anyone. We have a video of the ride, as well as videos of the empty limo, pictures of the group in front of the limo, text messages, and emails.