Lead in time at the date of ordering was 7 working days. This was amended to 15 working days. Delivery had been promised via crane (as before) but turned out to be via trolley. Access was difficul... Se mer
Företaget har svarat
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was struggling to buy the individual porcelain slabs (most places only doing project packs) until I found LSD. The ordering process was simple and the communication was excellent. The day after I pl... Se mer
The staff were very helpful and happy to discuss all aspects of different products. When a haulage company delivered some large heavy natural stone slabs damaged LSD & BSD promptly arranged to have th... Se mer
Free delivery on clearance item & reduced price. Driver didn't arrive until late (because it's impossible to find us on the satnav, so delivered the next working day. All flagstones in perfect order,... Se mer
Företagsinformation
- Leverantör av stenläggningsmaterial
- Trädgårdsbutik
- Leverantör av natursten
- Leverantör av sand och grus
- Stenleverantör
Skrivet av företaget
Landscaping Supplies Direct, or LSD, is rapidly becoming one of the UK’s leading online suppliers for garden and landscape supplies. It is beginning to gain a significant advantage over its competitors due to being a direct importer of Indian sandstone paving as well as stocking specialist paving from top brands such as Marshalls, Stonemarket, Natural Paving, Bradstone and Globalstone (in no particular order!). We also supply cheap paving slabs for those working to a budget and we’re able to tailor and make mixed orders to cater for exactly what you're looking for. Landscaping Supplies Direct can deliver paving slabs direct to many homes across the UK within 5 working days with 'Next Day' and 'Saturday' delivery options available. LSD takes pride in employing staff who are friendly, approachable and highly knowledgeable about landscaping supplies.
Kontaktuppgifter
Hardcores House, Rawson Spring Road, S6 1PD, Sheffield, Storbritannien
- 01142310911
- lsd.co.uk
4,6
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service
Great service, items were well packaged, delivered on time, with good correspondence before hand.
14 april 2025
Item I needed was in stock at a fair…
Item I needed was in stock at a fair price, fast and safe delivery. Recommended supplier for landscaping products
4 april 2025
Great company with fabulous customer…
Great company with fabulous customer care
Well trained and friendly helpful staff
Good prices and ontime deliveries
8 april 2025
Haven't had the slabs delivered
7 april 2025
Svar från LSD & BSD - Landscaping & Building Supplies Direct
Hi Leigh,
Thank you for your continued patience regarding the delivery of your order. As we discussed on the phone earlier, I understand your frustration that it hasn't arrived as expected, and I sincerely apologise for this delay.
I've ascertained that your pallet is now with the delivery company. The delay in its collection was unfortunately due to significant backlogs and high demand at Global Stone, which is impacting the dispatch of many orders at present. We are very sorry for this situation and any inconvenience it is causing.
We did place a notice on our website to inform customers about these potential delays with Global Stone orders. We have been actively following up on your order every day, and I'm pleased to confirm that it is now scheduled for delivery tomorrow.
Again, please accept our sincerest apologies for this unforeseen delay. We appreciate your understanding as we navigate these challenges with Global Stone.
Kind regards,
LSD
Great customer service
Great customer service, delivered to our preferred spot by the driver who was really helpful. Great product. I would shop here again
27 mars 2025
The young lad on the phone for LSD
The young lad on the phone for LSD
(Manny) first class, it made my whole experience satisfying. Even the courier service was brilliant, I ran short on my project and the next day delivery was spot on. Even delivered in the morning. And I’m based in Scotland. Excellent 😁
26 mars 2025
Marshalls project packs and circle
Great service,staff, Manuel and Rob really helpful
Deliveries on time as promised
Thank you very much
26 mars 2025
Great Service
Although the samples I received were broken (carrier had damaged the box and actually lost on sample!) the people at LSD were fabulous, offering to send out new samples same day. As it happened, the pieced I did receive were just what I was looking for, and I can't wait until we are ready to order.
31 mars 2025
Poor Delivery Service by Cpourier
Product was excellent, but i was told by your company that i would receive a phone call 1 hour before delivery so i knewwhen arrivial was happening. I received no phone call so contacted LSD again, who in turn spoke with the carriers, who informed me delivery would be made after 12:30pm that day, but would still receive a phone call from then to acknowledge ETA. I went out and when I cam back qt 11:30am the delivery of goods had arrived and planted right outside our frontdoor, and not where I wanted it. I therefore had to manually handle 200 plus stones to the right area. I reported this to LSD and had no response, so my experience was extremely poor
20 mars 2025
Svar från LSD & BSD - Landscaping & Building Supplies Direct
Hi Keith,
Thank you for taking the time to share your feedback regarding your recent delivery. We appreciate you letting us know about your experience.
We are genuinely sorry to hear that you were not satisfied with the delivery process. We understand the importance of a smooth and convenient delivery, and we regret that your experience did not meet your expectations.
We partner with an external delivery network, Palletways, which we have generally found to be very reliable in keeping our customers informed. Their standard procedure includes sending a text message on the day of delivery with an estimated time of arrival (ETA) and contacting you beforehand to arrange a suitable delivery day.
While a direct phone call from the driver on the day of delivery is not part of their standard service, we can certainly make that request. In your case, Palletways did send a text message at 10:25 am with the estimated arrival time, and the driver arrived at 11:04 am, which was within the communicated time window. The delivery was made to the side of your car and near your front door to ensure your vehicle could still access the driveway.
We acknowledge your point about the driver potentially calling you or us to confirm the best placement for the pallet, especially as you were not immediately available. We understand the driver's time constraints, but we agree that a quick call in such situations could prevent inconvenience. We were contacted by the driver, and a decision was made to leave the delivery to avoid a potential redelivery charge for you.
We understand that this may not have been the ideal solution for you, and we sincerely apologise for any extra effort this caused in moving the materials.
We value your feedback and will certainly be discussing your experience with Palletways to see what improvements can be made to their service in the future.
We hope that despite the delivery challenges, you are pleased with the quality of the wall you have built.
Thank you again for bringing this to our attention. If you have any further concerns or questions, please do not hesitate to contact us directly.
Kind regards,
LSD
Very Impressed with the service - thumbs up!
Very Impressed with the service, response times and quality of the product.
It is a breath of fresh air to be able to speak to someone on the phone for advice and get helpful & honest responses.
Any queries I had were answered quickly by knowledgeable staff.
The paving I ordered was as described, good quality and well packaged.
Thank you LSD
20 mars 2025
Fantastic cobbles.was lucky to get them…
Fantastic cobbles.was lucky to get them as they are going out of stock soon. Arrived promptly and in good condition.
12 mars 2025
Items were in Stock and delivered as…
Items were in Stock and delivered as per date required
6 mars 2025
The staff at LSD were very helpful …
The staff at LSD were very helpful and the delivery and driver was very polite and helpful
6 mars 2025
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