My item never arrived. Tracking said the item was delayed, then marked as delivered even though it was not. I called and emailed customer service repeatedly, no response. They just took my money. Abso... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Like many other reviews before me. I wished I would have read the reviews before ordering. Not my best experience of online shopping. Anyway, a month after ordering my order has eventually... Se mer
Thank you very much for responding to my inquiry so quickly. I have found many new Companies to patronize while viewing facebook. Your Company has been placed at the top of the list for your handlin... Se mer
Delivery took a long time, didn't realise it was an imported item. Fortunately I had ordered quite early for Christmas. Arrived just before Christmas and it was well packed. Tracking information lagge... Se mer
Företagsinformation
Kontaktuppgifter
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Storbritannien
- +44 7488 870080
- support@lovelystorage.com
- lovelystorage.com
2,8
Medel
50 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
DO NOT BUY FROM HERE - CON
I bought a jewellery box from them and then having read these negative reviews, decided to cancel the order. I emailed them within the 12 hour frame advertised and received no reply. I just got an email saying they've shipped it despite me emailing to cancel it. Appalling customer service. I also just went on Amazon and found the same jewellery box for £10 cheaper! IT'S A CON
24 augusti 2021
Omdöme utan inbjudan
Svar från Lovely Storage
Hey Lily,
Thank you so much for the feedback, we really appreciate it. We are always trying to improve and make sure every customer has a great shopping experience with us so it means a lot to us seeing your review.
We indeed had a problem with people charged with customer service for the past few months. But things have changed now. We hired new people to deal with customer service to avoid such problems in the future.
If you need any help kindly feel free to contact us on support@lovelystorege.com. Our support team will be happy to assist you. :-)
Thanks,
Broken product and appalling customer service
Mine arrived broken on the hinge and damaged on the top due to it being badly packaged. I emailed them and messaged them so many times asking for a replacement but not one single response. I then got PayPal involved and they finial responded with a promise of a replacement. And what a surprise that never turned up and they are back to ignoring me. What a joke of a company, do not waste your money
19 augusti 2021
Omdöme utan inbjudan
Svar från Lovely Storage
Hello
We are really sorry that your experience with Lovely Storage didn't go as you would have expected. We indeed had a problem with people charged with customer service for the past few months. But things have changed now. We hired new people to deal with customer service to avoid such problems in the future. So please let us know if you haven't received your replacement yet, by sending us an email and we will definitely send you a replacement as soon as possible.
Have a good day!
Don't deal with them.
Customer service never got back to me.
Item arrived faulty.
Send it back.
No refund!
Don't deal with them.
5 augusti 2021
Omdöme utan inbjudan
Svar från Lovely Storage
We are really sorry that your experience with Lovely Storage didn't go as you would have expected. We indeed had a problem with people charged with customer service for the past few months. But things have changed now. We hired new people to deal with customer service to avoid such problems in the future.
Please let us know if you haven't received your refund yet, by sending us an email and we will definitely solve this problem as soon as possible.
Have a good day!
No communication and fire reviews
I ordered a jewellery box in good faith as a gift- it looked lovely.
I received an email 8 days ago to tell me that it would be shipped shortly but then unfortunately there was radio silence and no reply to my email asking for an update.
I wish I had read the reviews before ordering because clearly this is a company to be avoided and I assume I will never receive my purchase and the £32 is lost forever.
You live and you learn...,
6 maj 2021
Omdöme utan inbjudan
Svar från Lovely Storage
Hello,
Thank you so much for the feedback, we really appreciate it. We are always trying to improve and make sure every customer has a great shopping experience with us so it means a lot to us seeing your review.
We indeed had a problem with people charged with customer service for the past few months. But things have changed now. We hired new people to deal with customer service to avoid such problems in the future.
If you need any help kindly feel free to contact us on support@lovelystorege.com. Our support team will be happy to assist you. :-)
Thanks,
Do NOT order from here
I ordered a jewellery box from lovely storage which came broken. I have contacted them 4 times (via email, their website and Facebook messenger twice) and rang them 10+ times and no answer. Not only did the parcel arrive late and come broken, but the service is just appalling and I wouldn’t recommend them to anyone. Awful business.
27 mars 2021
Omdöme utan inbjudan
Svar från Lovely Storage
Hey Will,
Thank you so much for the feedback, we really appreciate it. We are always trying to improve and make sure every customer has a great shopping experience with us so it means a lot to us seeing your review.
We indeed had a problem with people charged with customer service for the past few months. But things have changed now. We hired new people to deal with customer service to avoid such problems in the future.
If you need any help kindly feel free to contact us on support@lovelystorege.com. Our support team will be happy to assist you. :-)
Thanks,
Possible scam website
I ordered a jewellery box over a week ago, paid for tracked 48 hour delivery and have received nothing. The tracking number doesn’t work, I’ve emailed and also used their contact form and have had no response. I’m wondering if this is a scam. They have taken my money without any problem 😳
17 mars 2021
Omdöme utan inbjudan
This is a scam site
This is a scam site. No one replies on ther facebook, Instagram or email address. When you call this number they have on the website it keeps hanging up after a few seconds.
16 mars 2021
Omdöme utan inbjudan
Svar från Lovely Storage
Hello Sehrish
We are really sorry that your experience with Lovely Storage didn't go as you would have expected. We indeed had a problem with people charged with customer service for the past few months. But things have changed now. We hired new people to deal with customer service to avoid such problems in the future.
Currently, you can reach us through our social media accounts and the email address below for customer service. As for the phone number, it is exclusive for business-related calls only. Thank you for understanding.
Have a good day!
support@lovelystorage.com
Lovely box ❤️
Absolutely lovely item, I loved the packaging, I do not do reviews usually but this one is worth it. Bought it as a gift for my sister and she loved it.
2 mars 2021
Omdöme utan inbjudan
Svar från Lovely Storage
Thanks Martha 🥰
Pathetic service
Ordered a product 10 days ago and received the confirmation mail after 3 days, with a tracking number which does not exist, since a week, I have been trying to track the parcel only for it to be found nowhere! The customer service just doesn't exist. No matter how many emails you send or how many times you try to talk to someone in their so called 'online chat' . It appears to be a scam website, please be cautious
28 februari 2021
Omdöme utan inbjudan
Svar från Lovely Storage
We are really sorry that your experience with Lovely Storage didn't go as you would have expected. We indeed had a problem with people charged with customer service for the past few months. But things have changed now. We hired new people to deal with customer service to avoid such problems in the future. If you can, please send us an email to the adress bellow. We would like to offer you a coupon.
support@lovelystorage.com
Have a good day!
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