Loungefly Omdömen 

I contacted their customer service, after finally getting a chaser pin I'd been trying to pull for a long time. Sadly, the pin had a major defect and instead of being willing to send a replacement or a complimentary pin to make up for the defected one I received, they gave me a 10% off code for the website. This is a discount that anyone who signs up for emails gets! Very frustrating!

I ordered a bag through Mercari but it was originally bought through Loungefly. I have bought 3 different loungefly bags and all of them have cracked on the straps after just a few times wearing. They also put suede on some of their bags making them unusable in inclement weather or in the parks. For the price, these bags are horrible quality. I tried 3 times to give them a chance but all 3 times I was disappointed. I hope they start to make their bags with better quality in the future.

I received the wrong item. I’ve been trying to get in contact with loungefly but the only option is to email. I emailed over a week ago with no response. At first they said expect a response in 48 hours then it was 7 days, now they won’t even offer a response time. It’s absolutely ridiculous and there’s no other way to contact them

As disappointed as I am to have to give this company a 3*** review vs a 5***** review I have too. Here's why;
I bought two bags
1.) A $95.00 Alice in Wonderland bag ("backpack mini")
2.) A $124.99 Pokemon Umbreon bag ("backpack mini")
The Alice bag came in with a crease down the front of the artwork. I tried everything to get it out but I couldn't. When I emailed them about it I recieved 0 messages back. I emailed 2x more over 2 weeks and didn't get a single response.

The second Umbreon bag I bought was gorgeous except that the strap had strings hanging off it (shedding) and looks like if I wear/use it it'll be broken in a couple days or weeks not months or years like it should last for. Especially since I'm meticulous with my bags&shoes. (Esp. my Wonderland & Pokemon collectible items.) Which is why I bought those 2 bags to keep and collect and use sparingly. But now I have 2 bags with flaws. No response from the company and I don't know what to say or do.
Which is why I'm so disappointed since I've seen loungefly bags in stores like lunchbox and Spencer's and hottopic and there always beautiful! (Which is why I went on there website & bought the 2 styles I wanted they didn't have in store!!)
Should I not have bought from the website? Is that the issue buying directly from the company? But the stores didn't have the ones I wanted.
So, yea....I'm bummed and stumped. & stuck with 2 bags I really, really wanted. Saved for, was so excited to get in...only to fear wearing one & having the other creased and looking weird. So bummed. Just wish they'd do something to fix this for me!

Zero stars actually as I think it's a scam website, or maybe the PayPal link was hacked and someone was taking the payments. I tried to order some cute smoko toy for my daughter for Christmas 11/29/23. I was checking out and paid through PayPal. First transaction I made set up an auto recurring daily or weekly payment to some person's name, not loungfly, I was able to cancel quickly as I got a notification from PayPal. And it never brought me back to the website to complete my order and confirm shipping info and get an order number, etc. Thought was weird, but tried to rebuy the item and put in my PayPal info manually, not automatically, and the same thing happened- no recurring charge, but it charged me- under a different person's name than the first time, not loungefly, without bringing me back to the website to complete the transaction. I thought it was weird, but thought maybe the item will come with shipping info they get through PayPal. I still haven't received my item. I've just sent a message through their chat bot service as I don't see any other customer service email or number to contact them! I've also filed a fraud charge with my bank, so I'll update if loungefly actually refunds my money!

I bought a Loungefly backpack from the Disney UK website. It was a christmas themed one and it's had about 2 months of light use, carrying my wallet, keys and mobile phone etc. Other than that it is stored under my bed at a normal room temperature for the rest of the year.

Considering the hefty price tag I was pretty shocked to have the gingerbread zipper charm fall off, the side seams split and the backpack handles become damaged and lose their coating all after 2 months of wearing it.

I contacted the Disney Store who said that after 30 days of purchase I needed to contact Loungefly, I did just this and they told me to contact Disney! After confirming Disney wouldn't help me after 30 days had passed, Loungefly replied and said

"Regrettably, we are unaware of the bags having a manufacturing fault, if Disney is unable to assist, we are unable to provide further assistance. "

So if your pricey Loungefly bag breaks after 30 days, you won't get any help or replacement. I tried to find out the expected lifespan of the bags as I think 2 months is appauling but couldn't get any answers.

This is a shame as the designs of the bags are lovely and I would love to own more but I can't justify paying the high prices to have a bag break so quickly. Also the complete lack of concern is pretty galling - they asked me for no details about the bag I bought. They say there is no known manufacturing fault but how would they know if there is if they're clearly not logging complaints about specific products sent in by customers.

SCAM!!! DO NOT ORDER THROUGH THR WEBSITE LOUNGEFLY.COM!

This website is a complete scam, not sure how they've not been shut down yet! Ordered £80 worth of Christmas presents which never arrived, did some research and found it to be a scam, tried to open a dispute with my bank but they couldn't get me my money back! Daughter never got the eeyore bag on Christmas day, she was so disappointed! Sham on you loungefly.com......scumbags!

Received my product on time with no issues.

I placed an order and an item was left out of the order. There is no phone number so you have to email- it took seven days for them to respond. The response stated they would send the missing item but it would take two weeks to do it. Two weeks later, I emailed again because there was no new shipment confirmation. It took five days to respond this time only for them to say, well, it is now out of stock, sorry. While they did agree to give my money back, I have to wait 3-5 days and nearly a month since the original purchase date- had they shipped it when they were notified of the mistake, it was still in stock at that time. There was no real apology and almost like a cheerful, but hey we're giving you your money back, that should fix it right? I guess I should not be surprised given their other reviews.

I gave 4 because I really prefer places with a customer service number. The email thing is awful. With that said, my BEAUTIFUL backpack arrived quicker than I thought based on all the negative reviews. It shipped, and came pretty much when they said it would. She was in the cellophane bag, and wrapped in bubble wrap. I also ordred a wallet, that was also wrapped. I ordred 11/27th, she arrived 12/7...Thank you loungefly for my Sequin Beauty, and getting her here in time for Christmas.

If I could give 0 stars I would. I ordered a backpack over a month ago. When I checked the status it said it had been delivered. I never received any packages or anything. When I contacted the customer service they told me it was delivered and that I needed to go to my post office and talk to neighbors. I did all that and again no packages. I contacted them again and they told me they could only do a 10% refund because they lost money as well. They also then told me they sent the wrong package and I needed to find it and send it back before I'd get the item I purchased. I've been going back and forth with them for days now and they just told me they can only do a partial refund because they lost money. At the end of the day I never got my order and even then they never even sent it and said they sent the wrong item anyway. I have taken screenshots of my conversations with them and will be posting. Horrible Horrible customer service. I do not recommend wasting your time or money on this company!

Ordered on 9/15.. item never received . I’ve been arguing with them for almost a week. They kept stating item delivered and it wasn’t. Their response they shipped the wrong item and wanted ME to look for it. I explained nothing was delivered I also check the post office. So instead of shipping out a new item or offering me a full refund, they decided they wanted to offer me only 10% refund. That’s a slap in the face. You’re trying to BLAME the customer for something your staff has done. NEVER BUY FROM THEM. The item I purchased was for my partner’s birthday last month . Now I’m angry she won’t receive it. Don’t let their sale price fool you. They will swindle you like they did me

I just received my order. I ordered a Snow White book bag and received a keychain a keychain I’m so furious right now. I wish I would’ve read the reviews first I’m so heartbroken

I bought a backpack and I didn't like the way it felt on me, so they sent me a UPS label to send back, so I did. I got a confirmation from UPS they received it. I gave haven't gotten any response since! That was 4 weeks ago. I left so many messages and voicemails. I filed a complaint with BBB and through PayPal. Nothing since then. I would kept that damn backpack if I knew I wouldn't get my refund. Next time I'll only order from Amazon.

Do NOT purchase from the loungefly site. I purchased a backpack and was sent a childish pikachu bag instead, cheaper and flimsier than the one I purchased. I told them to send the correct thing and they basically said sorry we sold out, then told me they wouldn’t refund me unless I sent them back the product they sent to me by mistake. By law you don’t have to but they act like you do. I told them I’d get my money back from my card and they told me they’d challenge it from their end. The little weasels who run this company should walk home with their tail between their legs. Thank God I wasn’t raised to be a lowlife like that. It’s so sad how they openly let you know they are scamming you and flaunt it in your face. I reported them to BBB and you should too. They deserve to be shut down. They are literally STEALING money from people.

They have horrible customer service I wish I would have read reviews before ordering.
ORDER NUMBER: #10849867
I ordered July 5th and received a backpack that was packaged and I box that was way too small for the backpack resulting in it arriving bent and damaged. The zipper is also faulty. Customer service won't help me with a replacement or refund. I technically have not received what I ordered. It doesn't state I. The product description that it'll arrive damaged an with faulty zippers.
Took them to BBB and left a review there as well.

Awful customer service! I wish there was a zero rating. I ordered a Cinderella bag for a birthday gift in plenty of time. I opened the package to find daffy duck! Not even close to what I ordered!!! I immediately contacted customer support. I was told I'm sorry, but we can not expedite orders even though it's our error, and I can not guarantee you will receive the correct bag the next time around. And you have to return the original bag, which I am happy to do, BEFORE we ship another one! This company sucks! I will NEVER spend a penny with any of these affiliated companies again! So, my return will take approximately 4 weeks for me to get my refund!!!

I paid for a purse and have been waiting over a month to get it. When I try to track my order, the page is not found. I sent two emails to customer support and no reply. I just got got!

They take absolutely no responsibility in defects in their products. Purchased a Loungefly bag and the strap was not sewn properly - a manufacturer issue and it’s only been used a handful of times and they basically said they’ll try not to let it happen anymore, sorry sucks to be you. Wouldn’t recommend for the price you pay for it.

Don’t order from Loungefly.com. Horrible service. I ordered a backpack and received a purse and 3 wallets. Just got an email saying unfortunately item is out of stock for a refund please return items that were sent in error for refund. Item was in stock when I ordered it and got an order confirmation. Got a return label for the back pack I never received 🤷‍♀️