I had a password issue with my account at Apple. It went on for months. Me asking Apple to lift the lock activated by a Recovery Key which my father lost. Apple decided to treat my iPhone as stolen an... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’m thrilled with my refurbished Apple Watch Ultra! It looks and works like new, with no visible wear. The performance is flawless, offering a stunning display, accurate GPS, and excellent fitness tra... Se mer
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I purchased a refurbished macbook pro from Loop Mobile on amazon. It arrived in pristine condition, like not a single mark or piece of dust or scratch on it. A few months later the charger that was pr... Se mer
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First time shopping on loop mobile, shipping was fast and cases had great discounts. Received an apple silicone case but I ended up ordering the wrong size. Their customer support team was extremely h... Se mer
Företagsinformation
Om Loop Mobile
Skrivet av företaget
Loop Mobile is a premier destination for refurbished Apple products and accessories, offering a wide array of iPhones, MacBooks, iPads, Apple Watches, and others.
Our commitment to quality is evident in the rigorous 75-point check, ensuring each device is fully functional. Customers can enjoy substantial savings with discounts up to 70%, coupled with the assurance of a 12-month warranty.
Loop Mobile's eco-friendly approach is notable, contributing to reduced e-waste and carbon emissions.
We aim to deliver great customer service, and a simplified grading system for their devices, making shopping for refurbished tech both affordable and reliable.
For more detailed information, please visit our website at https://loop-mobile.com
Our promise to you..
Skrivet av företaget
- We're committed to our customers!
- When buying from Loop Mobile, we ensure you are provided with genuine quality mobile phones. As part of our service to customers, we offer a 30 Day free returns period and a 1-year warranty. We're also a fully registered second-hand dealer. As long as you're happy, we're happy.
Our shipping promise
Free 2-day delivery
Our free delivery service. Most deliveries are delivered within 2 days with a fully online order tracker from our door to yours.
Kontaktuppgifter
PTS Corp, (Loop-Mobile) - 2000 S Liberty Dr, 47403, Bloomington, USA
- +1 786-977-8627
- info@loopmobile.us
- loop-mobile.com
4,1
Bra
363 omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
"Pristine" phone with minimum battery life
I paid extra for a phone in "Pristine" condition. This did not apparently translate to the components of the phone as it came with only 85% battery life, the bare minimum they deliver without replacing the battery. This is a problem as the 2400 battery is already small for today's power demands. Neither of the phone numbers for customer service work and do not allow you to hold or wait. They just drop the call.
To be fair, I did send an email ~24 hours ago and am waiting for a response from Loop. I will update my rating if my experience improves.
**UPDATE : Updating review to 4 stars.
After a few weeks of back-and forth, their CS did eventually work to find a replacement with better battery life. The exchange went well and I am happy with the new unit.
26 november 2023
The problem is solved
The problem is solved. Thanks to Gabriela. I'd love to share with you that they are responsible for the problem.
28 november 2023
Omdöme utan inbjudan
Can not contact customer service
I ordered an iphone case and needed to get customer service that I had ordered the wrong case. I have no idea how to return this item. This is the responds I got:
Emily L (Loop)
Nov 14, 2023, 18:04 GMT+1
Thank you for reaching out. This order number is not associated with any Loop service
Best of luck locating the correct Customer Service team.
Best,
Emily
And here is the other message:
Your message to has been blocked. See technical details below for more information.
And then there is no information BELOW.
14 november 2023
Svar från Loop Mobile
We’re sorry that you’ve had this experience. I don't see any communication from you in our system... Please be sure you are reaching out to info@loopmobile.us. Opening Hours :
Monday to Thursday - 9 am to 5 pm EST
Friday - 9 am to 4 pm EST
One of our team members will get in touch with you right away!
Thanks, the Loop Mobile team.
My first delivery from Loop Mobile and a 5 Star Feeling!
After dealing with other online retailers, Loop Mobile has shown service that I have not seen in any other company in recent times.
A company that returns calls, accepts responsibility, delivers a valuable product timely and a great customer experience! I love my new watch!!! Thank You!
30 oktober 2023
Svar från Loop Mobile
Thanks for your review! We’re glad your device is giving you that 5-star feeling. Thanks, the Loop Mobile team.
Service was prompt and efficient. The product is well made and attractive. Only negative is that the case doesn’t cover the camera lenses.
Service was prompt and fficient
7 november 2023
Awesome seller
Fast shipping & great price. I will be ordering from your website again & tell my family & friends for the great experience.
7 november 2023
Svar från Loop Mobile
Thanks for your review! We’re glad your device is giving you that 5-star feeling. Thanks, the Loop Mobile team.
Stupid website…avoid it
Requiring a signature on a $18 purchase is the dumbest thing I have ever had to endure. I would never use you again because of the inconvenience. Shame on you
7 november 2023
Svar från Loop Mobile
Thanks for your review! We hope you enjoy your new device, and we’ll look forward to seeing you again soon. Thanks, the Loop Mobile team.
The purchase was smooth and the…
The purchase was smoothed and the delivery super quick. Very happy with my new watch! Just as described.
1 november 2023
Svar från Loop Mobile
Thanks for your review! We’re glad your device is giving you that 5-star feeling. Thanks, the Loop Mobile team.
Never received my computer
I did not receive my computer. It's much more than the two days you promised for delivery I don't know what happened to it can you find out please and let me know thank you.
25 oktober 2023
Svar från Loop Mobile
We’re sorry this delivery didn’t meet your expectations. We work with external carriers to deliver all our Loop Mobile devices. Usually, these go smoothly, and most Loop Mobile devices are delivered within 2 business days if ordered before 1 p.m. However, delays can sometimes occur. We’ve looked into this with the carrier and see no issues. We can see that your delivery has now been delivered and was delivered in 2 business days on time. Please email us at info@loopmobile.us for anything further. Thanks, the Loop Mobile team.
Gabriela is so nice to give me an…
Gabriela is so nice to give me an upgrade for my Apple Watch that they accidentally sent the wrong one but the replacement was fast and got a nice upgrade..thanks a lot Gabriela for doin above and beyond for me and for being patient also to me when I keep asking regarding my watch..
11 oktober 2023
Omdöme utan inbjudan
I received my phone promptly and as…
I received my phone promptly and as described, unfortunately the phone had problems charging and the battery would drain within 4 hours after being charged fully so i will have to have the battery changed. I was unable to return the phone to loop as I had already left the states and will be overseas for 6 months plus. **UPDATE Loop contacted me and offered me a replacement phone at no cost to me, the ,logistics were not entirely seamless due to my overseas location but a replacement phone arrived with some $ credit also. Loop worked hard to rectify my issue.
23 augusti 2023
iPhone 12 Pro Max
I purchased an iPhone 12 Pro Max in Fair condition but when it arrived it was very good looking!! I’m extremely happy with my purchase! Thanks Loop Mobile!!
28 augusti 2023
1) Opened a ticket for a missing 20$…
1) Opened a ticket for a missing 20$ credit. No réponse. 2.) phone arrived one day late. 2nd consecutive order that arrived late. 3.) Frustrated with Loop Mobile
15 augusti 2023
I was promised 2 day delivery and it…
I was promised 2 day delivery and it took 4 days.
4 augusti 2023
Great experience!
On time, product (iphone 11) looked good, well-packaged. Everything was there.
25 juli 2023
Such a great and easy experience with…
Such a great and easy experience with loop! It delivered so quickly and came in perfect condition. I love shopping more sustainably so this was the best option for me!
6 juli 2023
I got a call from customer care and…
I got a call from customer care and everything is resolved... She promptly addressed the matter as the phones were delivered and I wasn't informed via email (I stay at 2 homes 15 minutes apart)
19 juni 2023
Omdöme utan inbjudan
Bons preços e telefones com qualidade…
Bons preços e telefones com qualidade Obrigado por nos proporcionar alegria 🙏🫡
23 maj 2023
Resolve my issue
Gabriela was very nice and helpful. She was able to resolve my issue
8 maj 2023
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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