Lookbookflights Omdömen 

145
•
TrustScore 1 av 5

1,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I booked a flight with them, only to receive a call stating that my itinerary would have to have to change (flying into a different airport that is 4 hrs from my home city). When I mentioned that... Se mer

Betygsatt 1 av 5 stjärnor

They act like criminals they’re a total rip off they charged me $700 as a cost to book my flight I didn’t realize it until I check my credit card do not buy from them do not use them they are frauds... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Absolute rip-off, as others indicated, they advertised low prices and then advise that they will contact you back within 24 hours to confirm. So I received my call back but was told that it was too... Se mer

Betygsatt 1 av 5 stjärnor

They are scammers. And under investigation. They do not send your tickets and call daily trying to extort money from you saying the tickets have gone up. Airlines are aware and blocking them from maki... Se mer

Företagsinformation

  1. Resebyrå

Informationen kommer från olika externa källor

Look Book Flights offers cheap flight tickets. Take advantage of our exclusive deal and make your trip reasonable.


Kontaktuppgifter

1,2

Mycket dålig

TrustScore 1 av 5

145 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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1,2

Alla omdömen

(145)

1 omdöme under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

WORSE EXPERIENCE EVER, I WILL TAKE THIS TO MY LAWYER

Worse customer service, they don't honor prices, I booked my flight on 5\27\2021 for the amount of $1797.00 and then they told me that i needed to pay $500.00 more?? what a rip off, this is how you do business. and they don't have a supervisor??? I will never NEVER EVER will recommend this site. I hope they read this review because I'm taking legal action if this issue won't get resolved ASAP.

30 maj 2021
Omdöme utan inbjudan
Logotyp för Lookbookflights

Svar från Lookbookflights

Dear Lourdes Toledo,
Thank you for bringing this matter to our attention. We are deeply sorry as we failed to meet your expectations. Being a customer focused business, we always care deeply about our customers. Please allow us to share our version on your case.
We post advertisements on Online Platforms after compiling best deals from chain of suppliers to ensure that prices are matched with your expectations, and all goes well.
The Air Ticket prices are subject to availability with applicable changes enforced by the supplier.We would like the opportunity to talk and investigate your feedback further.
We would appreciate another chance to earn your business.
Please call us or email us so we can explore alternate options for your Travel.
If we may add,Please share a suitable time to reach you on a quick call to source other alternative options or drop an email to help you out.
Email : booking@lookbookflights.com

Betygsatt 1 av 5 stjärnor

This company is incompetent

This company is incompetent. Nasty customer service, flight changes, price increases. I could go on and on but I think you see where I’m going with this. They should be investigated. Somethings way off with this company. Never again!!!! 😡

26 april 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

WHAT EVER YOU DO PLEASE DO NOT BOOK…

WHAT EVER YOU DO PLEASE DO NOT BOOK ANYTHING WITH THEM. I BELIEVE THEY ARE A SCAM AND TAKE YOUR MONEY. WE HAD TO CANCEL OUR FLIGHT DUE TO COVID LAST YEAR AND THEY SAID WE COULD RESCHEDULE FOR THIS YEAR BUT THEY TRIED TO DOUBLE THE COST. WE ASKED FOR OUR MONEY BACK AND ITS BEEN 2+ MONTHS AND WE STILL HAVE NOT RECEIVED OUR REFUND. THEY EITHER GIVE A EXCUSE OR THE LINE IS BUSY WHEN YOU CALL. I WILL DO MY BEST TO MAKE SURE THIS COMPANY IS SHUT DOWN! I ALREADY FORWARDED A COMPLAINT TO THE BBC, I WILL FILE A POLICE REPORT, SUE, THE PREVIOUS PERSON MENTIONED SENDING A COMPLAINT TO AN ATTORNEY GENERAL WHICH SOUNDS LIKE A GOOD IDEA. STAY AWAY FROM THIS COMPANY.

23 april 2021
Omdöme utan inbjudan
Logotyp för Lookbookflights

Svar från Lookbookflights

Dear MF

Hope you are doing well.
We apologize for the inconvenience.
We were able to work out refunds for you and provide you the needed support.
Hope it would have sorted out by now. Let us know if we can be of any assistance to you.

Betygsatt 1 av 5 stjärnor

HORRIBLE HORRIBLE HORRIBLE

THIS IS THE WORST EVER WENT ON-LINE AND BOOKED TWO ONEWAY TICKETS FOR 172.74 (9 SEATS LEFT) TWO DAYS LATER I GET A PHONE CALL AND THEY TELL ME THAT THEY HAVE NO CONFIRMATION FROM DELTA FOR THAT PRICE AND THEN GIVE ME ANOTHER PRICE 232.00 FOR MORE THAN I CAN GET FROM ANOTHER AIRLINE!!! WENT ON-LINE AND LOOKED UP THE SAME FLIGHT AGAIN AND NOW THE WEBSITE SAYS 183.83 (9 SEATS LEFT) SO I CALLED WHILE I WAS ONLINE AND THEY INFORMED ME THAT ALL THOSE SEATS FOR THAT PRICE ARE GONE AS WELL!!!!!!!! NOW THE SEATS ARE 276.00 THEY SHOULD HAVE THE ATTORNEY GENERAL LOOK INTO THE PRACTICES OF THIS COMPANY, BBB SHOULD ALSO LOOK INTO THEM AS WELL AND BE VIGILANT KEEP SHYSTERS THAT TRY TO SCAM PEOPLE OFF-LINE !!!!!!!!!! I SUPPOSE I SHOULD HAVE READ THE REVIEWS BEFORE I BOOKED, I NORMALLY DO AND IF THE AIRLINES THEY WORK WITH SHOULD BE ASHAMED (THEY TOLD ME THAT THEY WORK WITH DELTA AND AMERICAN AIRLINES)

STEER CLEAR FAKE SCAM HORRIBLE SERVICE LIES LIES LIES

12 april 2021
Omdöme utan inbjudan
Logotyp för Lookbookflights

Svar från Lookbookflights

I apologize on behalf of everyone at LookBookFlights. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.”
Mike

Betygsatt 1 av 5 stjärnor

TERRIBLE

TERRIBLE! DON'T USE

A few weeks ago I started looking into flights from Florida to the Washington DC area. I used Booking Buddy like I have several times before. One of their websites to check out was called LookBookFlight. This website had the cheapest plane tickets for what I was looking at. I bought a ticket through them and received a confirmation email. Within a few days I received another email saying that my flight had been cancelled. I tried calling them several times to see why it was cancelled, each time the phone line was busy. They had 4 numbers listed on their website and I called every one with the same result. I tried emailing them too with no response. Luckily they never charged my credit card, but I will never use them again. Total SCAM

8 april 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Last year I contacted lookbook to…

Last year I contacted lookbook to cancel the flights due to COVID. They cancelled it and gave me a credit. I tried to call them to reschedule our flight but to now avail. The phone line is always busy. “Mike” contacted me originally but has not responded to any emails. I paid almost $5k and have been unable to get my money or even in contact with them.

15 mars 2021
Omdöme utan inbjudan
Logotyp för Lookbookflights

Svar från Lookbookflights

Dear GF
Hope you are doing well.
We apologize for the inconvenience.
We were able to work out refunds for you and provide you the needed support.
Hope it would have sorted out by now. Let us know if we can be of any assistance to you.

Betygsatt 1 av 5 stjärnor

Worst experience ever

Worst experience ever! I was told my ticket price went up only to find it did NOT. I was charged $70 for an agent fee when I booked online. Kevin was very rude and lied. He said I used profanity towards him which I didn't. He also ask me a question and cut me off before I could finish answering. I had to go round and round to get my 70 dollars back oh and had to wait 45 days. NEVER AGAIN

4 mars 2021
Omdöme utan inbjudan
Logotyp för Lookbookflights

Svar från Lookbookflights

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and improve on your feedback. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer.
Mike

Betygsatt 1 av 5 stjärnor

Criminal like behavior

They act like criminals they’re a total rip off they charged me $700 as a cost to book my flight I didn’t realize it until I check my credit card do not buy from them do not use them they are frauds.
I wish I could give them zero stars because they are rip off I am so angry I don’t know what to do.
Their behavior is like long sharks please don’t buy from them.!!!!!!!!!!!!

5 mars 2020
Omdöme utan inbjudan
Logotyp för Lookbookflights

Svar från Lookbookflights

Dear Rochellia Arreguine,

We are sorry for the disconnect.
We learnt that your call to our customer relations member did not go well and that you were unhappy with the purchase.
We accept the fact that we treat people with priority and respect their Business.
Investigating your issue is our priority and right now you would not give a listen to what we wanted to share. Considering your response, we would like to cancel this deal and send you the refund of the Complete Travel Cost. To mend this for you, please Update with your reply on this post or reply us on booking@lookbookflights.com

Betygsatt 5 av 5 stjärnor

OUTSTANDING

OUTSTANDING

I TOTALLY RECOMMEND ...SOFIA ASSISTED ME TO GET 13 TICKETS OF THE LOWEST FARE AVAILABLE IN THE MARKET...I WOULD LOVE TO BOOK WITH THEM AGAIN..:)

7 februari 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Worst upsell

Booked a flight. Following day they called saying that Delta had changed their prices at midnight to $100 more. I booked before midnight so I don't see how that correlates but after the phone call they canceled my booking. I raced home and pulled up Delta's website. Delta actually lowered their prices. Booked with somebody else and ended up saving money.

6 februari 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Absolute rip-off - PLEASE SEE UPDATE

Absolute rip-off, as others indicated, they advertised low prices and then advise that they will contact you back within 24 hours to confirm. So I received my call back but was told that it was too late, the prices originally shown had increased. Now as I am speaking to them and I am also on their website seeing the exact same price. I immediately cancelled... Liars and they are clearly a scam, misspellings all throughout their confirmation email... please don't waste your time.

UPDATE!!! The company called me back to honor the initial pricing that was advertised.Unfortunately, it's too late as I had to cancel my plans and go a different route.

30 januari 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great customer service

After talking with Marshall, he was very kind and helped us with our situation. He honored a fair price and was very helpful. We appreciate the great customer service and helpfulness. We will be coming back for many years.

10 december 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Thanks you Richard

I was so thankful for the help Richard gave me.He talked me through my schedule and got just what I needed. So grateful.

Phyllis l Walker

7 december 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Services given were very good

Services given were very good. They are so helpful. Customer service is good. I am very satisfied with the services. Best services I have ever experienced. I found attractive price ...must recommend to everyone ...my agent who help me in providing me best deal is elisa ...thank you look book flights..

1 december 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I had been looking online for a an…

I had been looking online for a an affordable price for my Christmas travel, spent a lot of time for zero result!
I called Lookbookflights and got great results with a very courteous employee at a great price and great times.
I was also called to inquire if I had received my e tickets.
Great service and great people!

Highly recommended

27 november 2019
Omdöme utan inbjudan

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