Lokafy Omdömen 

63
TrustScore 4.5 av 5

4,3

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I have given some tours for them and at least once a year payment will be delayed for no reason other than the reason given once that their founder was on vacation. The money just doesn't come until I... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Merci à notre guide Christina de nous avoir transmis sa passion pour sa ville pleine d’histoire! Et tout cela en français svp! Merci pour tes explications, ta douceur et ta gentillesse! Raynold et ses... Se mer

Betygsatt 5 av 5 stjärnor

Teresa is a wonderful guide and gave us a great insight into Bari and its culture from its history and its food. Even after the tour was complete Teresa sent us more information with regard to findin... Se mer

Betygsatt 5 av 5 stjärnor

Die Führung war wirklich toll und sehr entspannt, abseits der großen Touristenmengen haben wir spannende Ecken und Geheimnisse von Venedig entdeckt. Es waren drei entspannte und tolle Stunden, wie ein... Se mer

Företagsinformation

  1. Resebyrå
  2. Kulturresor
  3. Researrangör

Skrivet av företaget

Lokafy is a sustainable tourism startup based out of Toronto with a mission to connect travelers with locals in more than 300+ cities. With our customised and private walking tours, you not only can explore the city on your own pace but can feel like a local anywhere in the world. Book in your preferred language and feel like having a friend showing you around their city. We are committed to making travel about the people you meet, not just the places you see! If you're looking for a way to take your trip personally, Lokafy is here to help.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

63 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 33 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(63)

20 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Annalisa was Awesome!

Annalisa was great! She brought us to the different quarters in Venice and covered many local areas. We enjoyed being locals for the time she toured us, showing different food places- street food in Venice, walked by the schools and residential areas. My 11 yr old son enjoyed and learned a lot from her specially about how the campos are set up in the olden days.
I am glad we chose Lokafy tours and not the regular museum tours specially for my son, this way we saw many neighborhoods that we never could have seen on our own.

20 december 2023
Omdöme utan inbjudan
Logotyp för Lokafy

Svar från Lokafy

Hello Marissa,

Thanks a bunch for sharing your experience with Annalisa! It warms our hearts to hear that she made your time in Venice special, especially for your son.Choosing Lokafy for a more personalized and neighborhood-focused tour was a great call.

Here's to more memorable experiences with us!

Safe Travels!

Regards,
Vinita

Betygsatt 5 av 5 stjärnor

Guide Christine was wonderful.

12 december 2023
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Logotyp för Lokafy

Svar från Lokafy

Hello Liz,

We're delighted to hear that Christine made your experience wonderful. Thanks for the shoutout, and here's to more fantastic adventures with Lokafy!

Safe Travels!

Regards,
Vinita

Betygsatt 5 av 5 stjärnor

Tommy was an incredible guide

Tommy was an incredible guide. In Two hours, we covered a lot of central Bergen. He was very knowledgeable about all of historical sites and informative about Norway. He recommended some great restaurants

14 januari 2024
Omdöme utan inbjudan
Logotyp för Lokafy

Svar från Lokafy

Hello Ellen,

Thanks a ton for sharing your wonderful experience in Bergen with Lokafy. Your feedback about Tommy warms our hearts! It's fantastic to hear that he made your two hours in central Bergen memorable. Looking forward to more adventures together!

Safe Travels!

Regards,
Vinita

Betygsatt 5 av 5 stjärnor

Great Concept & Service

As a proffesional self employed tour guide in Copenhagen, I cooperate with other partners as well and enjoy very much to work with Lokafy since the last 6 years.
The team of this sightseeing tour agency is very friendly, professional & organised and the concept of connecting travellers to locals is really a bright idea.
I wish Lokafy to continue expanding.
BR
Dalit - Your Friendly Copenhagen Guide

20 januari 2023
Omdöme utan inbjudan
Logotyp för Lokafy

Svar från Lokafy

Hello Dalit,

Your message warms our hearts! Working alongside you in Copenhagen has been a true pleasure.

It's fantastic to know that you find the concept of connecting travelers to locals a bright idea. We're equally excited about the journey, and your support means the world to us.

Here's to many more years of collaboration and continued success for both you and Lokafy!

Happy Lokafying :)

Regards,
Vinita

Betygsatt 5 av 5 stjärnor

This company helps you find your rhythm…

This company helps you find your rhythm at work. You can be creative and offer guided tours of your city in a very personal way. My experience with Lokafy has been wonderful. Getting to know different tourists, from various cultures and personalities, makes every tour enjoyable. Thank you very much for your support.

15 januari 2024
Omdöme utan inbjudan
Logotyp för Lokafy

Svar från Lokafy

Hey Veri,

Your words make our day! We're thrilled to hear that Lokafy has added a wonderful rhythm to your work life. Thank you for being a valuable part of Lokafy and for your kind words.

Here's to many more enjoyable tours and moments of connection!

Happy Lokafying :)

Regards,
Vinita

Betygsatt 5 av 5 stjärnor

A great experience in Hamburg

Excellent communication and a genuinely local experience. The tours are unique, fun and engaging. Highly recommended experience.

12 december 2023
Omdöme utan inbjudan
Logotyp för Lokafy

Svar från Lokafy

Hi Dean,

Your feedback brings a smile to our faces! We're thrilled to know you had an excellent experience with Lokafy. Providing genuinely local and unique tours is what we strive for, and your recommendation means the world to us.Thank you for being a valuable part of Lokafy.

Looking forward to more wonderful experiences together!

Happy Lokafying :)

Regards,
Vinita

Betygsatt 5 av 5 stjärnor

BEING GLOBAL WITH A LOCAL SPIRIT

I've been a Lokafyer working with LOKAFY since April 2022 providing services for their popular tour known as "Bodrum Like a Local", which caters mainly to cruise passengers visiting Bodrum.

Moreover, I have been a professional licensed tour guide approved by the Turkish Ministry of Culture and Tourism since 1974 and besides my various government posts as a teacher of English, teacher trainer, university lecturer, and business and trade commissioner at Turkish Consulates and Embassies in Jerusalem, Khartoum, and Melbourne for 41 years, guiding has always been my hobby and passion.

In the meantime, I have worked with numerous domestic Turkish and foreign travel and tourism companies and I have very closely observed and followed the changing trends in Turkish domestic and international travel, tourism and hospitality industries for the past 50 years.

After years of mass tourism, mass travel, and mass holidaying being dictated to the end consumers, there is a growing global trend on individualism, eco-culture, gastronomy, exploring indigenous cultures and their impact on global history, and tailor-made programs according to personal tastes and interests. This new way of travel has been getting more and more popular, especially with the young generations, and Lokafy seems to have captured the “local,” “personal,” and “customized” implications of this new trend.

That's the reason why I enjoy working with Lokafy and feeling that I'm a proud member of Lokafy family.

15 januari 2024
Omdöme utan inbjudan
Logotyp för Lokafy

Svar från Lokafy

Hey Selahattin,

Thank you so much for the lovely words. Your journey with Lokafy and your extensive experience as a licensed tour guide are truly inspiring. It's fascinating to hear about your diverse roles.We're thrilled that Lokafy aligns with this trend, and we're honored to have you as a proud member of the Lokafy family.

Here's to more years of collaboration, exploration, and creating personalized travel experiences!

Happy Lokafying :)

Regards,
Vinita

Betygsatt 5 av 5 stjärnor

Lokafy provided a great Dubrovnik experience

When Viator cancelled my private 4 hour tour of Old Town Dubrovnik at the last minute, I contacted Lokafy. I have used Lokafy several times prior and have been pleased. Lokafy responded quickly to confirm my request. A few days before the tour, Lokafy notified me of the guide, and 2 days before the tour the guide reached out to me to confirm and see if I had any special requests. On December 13, I met Rebecca S. at the starting point to begin one of my best experiences. Rebecca has so such enthusiasm, good Vibe, historic knowledge and friendliness; the visit was unforgettable! We walked the entire wall surrounding the OldTown to gain perspective. Along the way Becky pointed out beautiful buildings, described the importance of this fortified town and allowed me to absorb everything at my desired pace. We then ventured into the streets of this pedestrian only area, visiting churches, palaces, quaint squares and the Walk of Shame (from Game of Thrones). We grabbed a wonderful lunch at a restaurant she recommended.
I could not have ever expected such an enjoyable experience as with Becky!

13 december 2023
Omdöme utan inbjudan
Logotyp för Lokafy

Svar från Lokafy

Hello R. Saloom,

Thanks a ton for sharing your wonderful experience in Dubrovnik with Lokafy, and especially with Rebecca! We're thrilled to hear that Rebecca made your tour unforgettable. Your kind words fuel our enthusiasm to keep delivering exceptional experiences. Looking forward to more adventures together!

Safe Travels!

Regards,
Vinita

Betygsatt 5 av 5 stjärnor

Lokafyer - Cape Town

I have been active as a South African licensed tourist guide for 7 years and do tours for different agencies and Lokafy as well.
I‘ve been working with Lokafy for 6 years now and so far everything has always worked out smoothly, 62 Cape Town City Walking Tours completed without any complaints.
Lokafy sends visitors details and interests, which the local Lokafyer then uses to prepare the itinerary for the tour.
Payment after the tour is completed to the Lokafyer is also very prompt. \All over a great company to be associated with.

5 januari 2024
Omdöme utan inbjudan
Logotyp för Lokafy

Svar från Lokafy

Hello Dieter,

Your words truly warm our hearts! Working together for 6 amazing years and 62 flawless Cape Town City Walking Tours have been a fantastic journey. Your dedication and expertise shine through, making our collaboration a true gem. Thanks for being a driving force behind Lokafy's success!

Happy Lokafying :)

Regards,
Vinita

Betygsatt 5 av 5 stjärnor

Great company to work with!

Company is always trustworthy, helpful, fair and really supportive. I really enjoy working with Lokafy.

18 december 2023
Omdöme utan inbjudan
Logotyp för Lokafy

Svar från Lokafy

Hi Maru,

Your kind words put a smile on our faces! Working with you is an absolute pleasure, and knowing that you find Lokafy trustworthy means the world to us. Here's to continued collaboration and more great experiences together!

Happy Lokafying :)

Regards,
Vinita

Betygsatt 4 av 5 stjärnor

Happy smile

What makes a great experience is me being able to show my experience of the city and giving them good information and seeing the client faces with a spark on their eyes and by the end of day seeing their satisfaction. Makes me feel happy

12 januari 2024
Omdöme utan inbjudan
Logotyp för Lokafy

Svar från Lokafy

Hello El,

Your words made our day! That's exactly what Lokafy is all about – creating moments that leave a lasting impression. Your passion for showcasing the city and bringing joy to our travelers is what makes our community truly special. Keep spreading those happy smiles!

Happy Lokafying :)

Regards,
Vinita

Betygsatt 5 av 5 stjärnor

As I'm in my 60s I could share with…

As I'm in my 60s I could share with travellers a lot of knowledge and experiences. I could answer all their questions about History, bussiness, politics, gastronomy...as well as I know my country very well so I could give some advice to do and enjoy not only in my city but also in my country. I'm sure they were glad when we finished the tour. They enjoyed my jokes and anecdoties . They felt comfortably as if they were hanging around with and old friend.

6 januari 2024
Omdöme utan inbjudan
Logotyp för Lokafy

Svar från Lokafy

Hello Reyes,

Thank you for your kind words. We are elated to have you part of the community and are glad that you are enjoying sharing your experience with travelers from all around the world. I'm sure the travelers have a great time with you too.

Happy Lokafying :)

Regards,
Vinita

Betygsatt 5 av 5 stjärnor

Good way to know a country through the eyes of a local…

The company informs the tour guide in advance so he/she can be well prepared and liaise with the tourist on what places the tourist would like to visit.

9 januari 2024
Omdöme utan inbjudan
Logotyp för Lokafy

Svar från Lokafy

Hey Eat Travel(B),

Thank you for your kind words. It's all about that local perspective, right? We're stoked you felt the authenticity.We take pride in our prep game, making sure every Lokafy tour is personalized and memorable for both our Lokafyers and travelers.

Happy Lokafying :)

Regards,
Vinita

Betygsatt 5 av 5 stjärnor

Lokafy offer a personalise way to get…

Lokafy offer a personalise way to get to know places that are close to the heart of the locals, bridge the gab between travelers and locals.

10 januari 2024
Omdöme utan inbjudan
Logotyp för Lokafy

Svar från Lokafy

Hello Sussy,

Thanks a ton for recognizing what we're all about – creating that personalized connection between travelers and locals. Delighted to hear you felt the heartbeat of the places close to locals' hearts.

Happy Lokafying :)

Regards,
Vinita

Betygsatt 1 av 5 stjärnor

I was assigned for a walking tour in Stuttgart …

I was assigned for a walking tour in Stuttgart 3 days before the D-day in English. During this 3-day I was doing my preparations, even reaching out to the travellers for their preferences to see during the tour.

On the d-day, it was snowing hard in the morning, that the travellers decided to cancel which they actually understand the money wouldn't be refunded. I reported the occasion to the company and asked if I would be compensated, the reply was I cannot be compensated because I was informed by the travellers that they cancelled it. I thought it was unfair as the company should consider other policy if the tour cannot be done due to force-majeure situation, either the payment be refunded to travellers or compensate the guide who has invested some of their time for preparations. 40€ perhaps means nothing for some people but hey it's quite a lot for other people.

I would not recommend this agency if you are visiting Germany or Stuttgart specially for doing tours. No wonder if the company got bad reviews. If only I knew about the poor reviews, I wouldn't have applied being a guide under this agency who is probably better-known as scammer.

If you are planning to go to Germany or Stuttgart, just go to Tourist Information Office because almost every town in Germany has it (and they even have website), just look at the letter "i" on a building nearby Marktplatz or Rathaus (City Hall) they can even provide you information in English and they can provide professional tour-guide in English for some tours. Or in big well-visited cities there will be walking-tours where you can join spontaneously and pay later in the end of the tour according to your satisfaction of the information delivered by the guides. It could save you some money to enjoy your holiday.

2 december 2023
Omdöme utan inbjudan
Logotyp för Lokafy

Svar från Lokafy

Hello L,

I'm genuinely sorry for the frustration you experienced during the tour cancellation. We appreciate your feedback and acknowledge the need for a more transparent policy in unforeseen situations like this. Your insights are vital, and we're actively working on improving our approach to ensure fairness for both guides and travelers.

If you have further details to share or if there's anything we can do to address your concerns, please reach out to us.

Regards,
Vinita

Betygsatt 2 av 5 stjärnor

Our Lokafy walking guide was not a "local".

We booked a 3 hour walking tour of Venice. Was not expecting huge history lectures, just an orientation on how to get around and the location of a few major sites. We kind of got most of that, but we were expecting to be shown around by a "local". For us that would be an Italian from Venice, or at least someone who had lived there for a few years. What we actually got was a student from Turkey who was half way through a 2 semester university exchange, so she had lived in Venice for maybe 3 months max. She tried to use Google maps for navigation which is not ideal in Venice so we went the wrong way a few times. She was a charming person with quite good English, but would have been a far better guide in her home town of Ankara. I will not be using Lokafy again.

15 maj 2023
Omdöme utan inbjudan
Logotyp för Lokafy

Svar från Lokafy

Hello Andrew,

I appreciate your honest feedback and apologize for any disappointment during your Venice tour. Your expectations are entirely valid, and we're committed to addressing them. We're taking steps to ensure that future bookings align more closely with the definition of a "local" experience. Your insights guide us in refining our services, and we're grateful for your input.

Regards,
Vinita

Betygsatt 1 av 5 stjärnor

Lokafy sold us a private,tailor maid…

Lokafy sold us a private,tailor maid walking tour in Cartagena for 140 USD for famiky of 4.we asked for visit of historical sites but they assigned a unqualified bartender as a guide who wanted to take us to bars ans restaurants. We rejected to do a tour with such unprofessional guide but they never refunded our money, they dont even answer our calls. IT IS A SCAM, dont pay anything. JUST AN UPDATE, AFTER ALERTING EXPEDIA AND COUPLE OF ATTEMPTS, LOKAFY MANAGEMENT DECIDED TO LOOK AT AGAIN TO MY COMPLAINT. THEY HAVE FULLY REFUNDED OUR MONEY. OFF COURSE I WAS LEFT WITH HOURS OF FRUSTRATION, PHONE CALLS AND LOST HALF OF A DAY IN LOVELY CARTAGENA. ANYWAY IT IS GOOD THAT LOKAFY ACTED RESPONSIVELY

10 januari 2023
Omdöme utan inbjudan
Logotyp för Lokafy

Svar från Lokafy

Hello Arkin,

We sincerely apologize for the inconvenience you faced during your intended tour. Your feedback is crucial, and we've taken immediate action. Your refund has been processed, and steps have been taken with the Lokafyer involved. We're committed to ensuring a positive experience moving forward. If you have further concerns, please reach out to us directly.

Regards,
Vinita

Betygsatt 1 av 5 stjärnor

Guide didn’t turn up - no refund

Guide didn’t turn up. Been promised a refund for over a month now. Having to make a complaint via my credit card. Appalling customer service. I would avoid.

2 maj 2022
Omdöme utan inbjudan
Logotyp för Lokafy

Svar från Lokafy

Hello Claire,

Really sorry about the letdown. I appreciate your patience. We've already processed your refund, and I understand the frustration you've faced. If there's anything else we can do to make it right, feel free to reach out. We're committed to improving and ensuring a smoother experience in the future.

Take care and safe travels!

Regards,
Vinita

Betygsatt 5 av 5 stjärnor

Excellent walking tour

I booked a local walking tour with this company through Get Your Guide in Liverpool. Communication was good prior to our tour and the local guide, Peter got in touch promptly and politely. We arranged a mutual place to meet and everything went smoothly. Peter was a great tour guide, really friendly and helpful and he took us to some places that we would never have thought of going to (like the Library) which was amazing inside. I think he went above and beyond his brief and we thoroughly enjoyed our afternoon walking round Liverpool. I can't recommend Peter enough. Brilliant.

31 mars 2022
Omdöme utan inbjudan
Logotyp för Lokafy

Svar från Lokafy

Hello Helen,

Thank you for the amazing review! I am overjoyed to hear that you had such a wonderful experience with our lokafyer Peter in Liverpool. Our mission at Lokafy is to help travelers connect with locals, creating an unforgettable memory and a lasting experience just like having a friend, and it is delightful to hear you experienced that.

Peter will be delighted to hear you recommend the experience so highly. Your review is greatly appreciated by the entire Lokafy team.

We are active in more than 300+ cities around the world and Our global community of Lokafyers speaks many languages.

Thank you for choosing Lokafy, and we look forward to creating more memorable experiences for you in the future.

Safe Travels!

Regards,
Vinita
Lokafy.com

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