Loch Lomond Travel Omdömen 

341
•
TrustScore 4.5 av 5

4,3

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Super wee trip, driver, Bernie, was lovely and courteous, he kept us guessing where our Mystery Trip was taking us right to the end. The coach was super modern and clean. The passengers all seemed to... Se mer

Betygsatt 5 av 5 stjärnor

Had a terrific holiday - great sightseeing and so relaxed. We were one of the last to book and Loch Lomond Travel managed to get us a double room when there were none listed online. Driver was amazing... Se mer

Betygsatt 1 av 5 stjärnor

Nothing went wrong with this trip, but it certainly did not live up to expectation. It was advertised as a “mystery tour” but the “mystery was actually just a bus trip to the shops, then the next stop... Se mer

Betygsatt 5 av 5 stjärnor

Lovely day out with friends. First stop was South Queensferry, a lovely little village with lots of quaint little shops and cafes. Then we moved on to North Berwick, again a very enjoyable visit. Ther... Se mer

Företagsinformation


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

341 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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4,3

Alla omdömen

(341)

324 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Afternoon Tea

Has a fantastic day.
Had a bus trip first. Picked up from Glasgow....Stopped at The Kelpies to have a wonder round.
Then on to Bo'ness to catch our steam train for afternoon tea.
Great sandwiches, scones and selection of lovey cakes...all fresh. All served with tea & coffee.
Bus driver, staff on the train all very friendly.
Was a lovely birthday treat 🎂

17 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Had a lovely mystery trip

Had a lovely mystery trip. The clues were cryptic but the trip was great.
The driver was very polite and personable despite a very long day - 9am pick up and return at 7pm.
Would definitely book again as this is great value for money and with only 3 pick ups and drop offs a lot easier than driving

16 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The trip went so smooth left on time…

The trip went so smooth left on time no hanging about far to long at breaks made it so much better Greg was a great driver explained everything as we went along will book again in the near future
The ferry was very comfortable clean and entertainment was really good

11 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

ABBA Voyage Excellent

Great trip away to London with two friends to see ABBA Voyage with Loch Lomond Travel which was amazing. Neil our driver was excellent keeping us informed throughout our three day, two night trip. Our hotel Hampton Hilton by High Wycombe was lovely. The trip was great value for money and would recommend to friends and family. Looking to book another trip with Loch Lomond Travel to Belfast and Titanic experience next.

9 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Wetherspoon Tour

Our driver Nicky was very accommodating with any request from the passengers.Always kept us informed on how long it was between each destination.
He was always calm when driving through the road works in Edinburgh.

3 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Was on the Wetherspoons trip on…

Was on the Wetherspoons trip on Saturday the 3 rd of October
It was a fantastic day from begging to end our driver Nicky was so helpful music was great and he included everyone in the choices of what to play highly recommend this trip great value for money we will definitely be back

3 oktober 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Awful experience, bus didn’t even turn up to our pick-up point

Awful experience with Loch Lomond. Was booked on a trip to Harry Styles concert at Wembley but bus didn’t even show up to our Halbeath pick-up point, seemingly because the driver hadn’t been told there were passengers to be picked up there.

Tried phoning and messaging the company but their offices don’t open until 9am and pick-up time was 6am and there is no out-of-hours emergency contact number so your are left stranded if they mess up. Had to use my own initiative to get there in the end.

My experience is that Loch Lomond Travel cannot be relied upon and have inadequate operational processes and checks for something as fundamental as picking up the passengers who have booked. If you book a trip with them, make sure you have a plan B.

26 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Exceptional mystery tour

Just back from a 5 day mystery tour, it was our first time travelling with loch lomond travel as we normally use Caledonian travel. What a fantastic time we had. Exceptional value for money. Hotel was great and our day trips were fantastic. What topped this all off was the fantastic driver greig. He was funny, informative and interacted with every passenger on the coach. He really went above and beyond for people and is an asset to your company. I would recommend loch lomond travel and look forward to booking with you again soon 😊

28 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

✨ What a fabulous day in Edinburgh

✨ What a fabulous day in Edinburgh! ✨

My friend and I had the loveliest time at The Queen Charlotte Tearooms, enjoying the Orient Express Afternoon Tea Experience. 🫖🥂🚂

Our driver, Nicky, was an absolute gem — so friendly, welcoming and full of interesting information. He really helped make the day extra special.

The whole experience was such good fun, and the staff at the tearooms were fantastic. We enjoyed a delicious afternoon tea, and the attention to detail really made us feel as though we had stepped aboard the real Orient Express. 🚂✨

A truly memorable experience and a wonderful day out with a friend. Definitely a day to remember! ❤️

Highly recommend! ⭐️⭐️⭐️⭐️⭐️

30 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Afternoon Tea Orient Express Leith

Had a fabulous day out at Afternoon Tea in Leith Orient Express style which was fantastic - driver Nikki was amazing and kept us updated at each stage of the day - one downfall we had some time to spend at Ocean Terminal Shopping Centre - for a bus load of ladies there were only 5 shops and since we had just finished our afternoon tea we didnt really want to go into another coffee/bar so won't go there again but Lomond Travel fab; Orient Express Afternoon Tea fab - day out fab.

30 september 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Everything was on time and the driver…

Everything was on time and the driver did well to keep to the timelines especially with heavy traffic out of Edinburgh. The venue and afternoon tea were excellent. The shopping centre was not great but we managed to pass the time quite comfortably there. Would recommend this Orient Express tour.

30 september 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Stay clear

Do not book with this sham of a company. They are happy to take your money and ignore complaints.
People work hard to have wee breaks and trust companies like this and they are sitting happily taking of the public and not delivering the goods. About time something was done about them. If anything goes wrong they dont care one bit just a copy and paste reply "sorry" no your not, your a bunch of liars and not interested. As long as the fat cats fill thier pockets. Customer service is heartless, i would be embarrassed to work for this company. Hiding behind screen sending irrelevant emails not giving a damn about people.
JUST AVIOD AT ALL COSTS!

Reply to your comment Loch Lomond Travel..... you done nothing about my complaint and someone must have wrote it and told lies and gave no resolve for my extremely valid complaint, its was twisted by yourselves and lied about things I have proof off. So I stand by EVERYTHING I said and wouldnt like what I went through to happen to anyone else. If you were what you think or claim to be I wouldnt have needed to write this review. Doesn't matter what kind of 'team' a business is made up off its the customer that matters and your genuine need to resolve and help. There was none of this with my complaint. If you are THAT bothered then let me know where I can take this further. Ill wait......

1 september 2026
Omdöme utan inbjudan
Logotyp för Loch Lomond Travel

Svar från Loch Lomond Travel

We are genuinely sorry to read this, particularly because the picture you have painted of our team and the way we care for our customers is not one we recognise.

Loch Lomond Travel is made up of a relatively small team of people who work incredibly hard every day to provide holidays and days out for tens of thousands of customers. Behind every email, phone call, booking and complaint is a real person who does care about the experience our customers have.

We know that when someone has saved for and looked forward to a break, things going wrong can be incredibly disappointing. When that happens, we absolutely understand why customers expect us to listen, investigate properly and respond with genuine care.

We are also sorry that our previous communication has left you feeling that you received little more than a standard apology. That is never how we want someone to feel when they take the time to raise a concern with us.

We will not pretend that we get everything right. With the number of people travelling with us, there will unfortunately be occasions where something does not go as planned, and when that happens we have a responsibility to take concerns seriously and learn from them.

What is particularly difficult for us to read are the comments suggesting that our staff are heartless or that we simply take customers' money without caring what happens afterwards. We completely respect your right to be unhappy with your experience and to say so, but our team are ordinary, hardworking people who genuinely care about the customers travelling with us. The overwhelmingly positive feedback we receive from customers across our holidays means a great deal to the team, but we also take negative experiences seriously because those are often the ones we can learn the most from.

If you feel there are points within your complaint that have still not been properly addressed, we would genuinely welcome the opportunity to look at them again. We may not always be able to provide the outcome somebody is hoping for, but we should always be able to explain our position clearly and treat people with respect.

We are sorry that, on this occasion, you have been left feeling so strongly let down by us.

Thank you,
The Loch Lomond Travel Team

Betygsatt 4 av 5 stjärnor

Coach trip was quite good but could…

Coach trip was quite good but could have done with slightly longer stop at Gretna. Driver Jim was good. Hotel accommodation was satisfactory and hotel staff excellent. Food left a lot to be desired, meats were well cooked but service and presentation left you feeling that they were feeding pigs. Restaurant staff were excellent but overwhelmed by numbers at times. Better service and presentation organisation would have elevated the hotel to maybe a 3 star. Bar prices, choice and service left nothing to complain about.
Tour would have been better if hotel choice was nearer to the visit itinerary and would have saved time and fuel for the driver, passengers and the vehicle.
Overall, the coach trip was good and worth three to four stars

21 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We used our trip to Harris and Lewis…

We used our trip to Harris and Lewis with loch lomond travel as a ‘ toes in the water experience ‘ and we enjoyed it so much we have booked a second trip with them .
We were picked up exactly on time and had a pleasant journey up to Ullapool to catch the ferry over to Stornoway .
After arriving there it was a two minute trip to the hotel which was lovely ….really clean,delicious food and great entertainment.
Our tour guide was so knowledgable and we managed to cram in so much on our short trip and learnt so much about the history of the island .
The scenery was beautiful,the beaches and water was so inviting and the historical landmarks so interesting .
It was a wonderful holiday and we even managed to bring home some Stornoway black pudding as gifts thanks to the very kind driver .
The trip was easy to book ,a great price and a fantastic few days away .
.

1 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Just had a great day in St Andrew’s…

Just had a great day in St Andrew’s weather was good which is always a bonus,. I liked because we had enough time for a coffee and a walk round shops did not have to hang around for too long before moving on . We then went to Anstruther which is beautiful .
Nice clean bus , driver not to talkative , nice drive home .

28 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic trip

Had a fantastic trip to ABBA voyage. Was not looking forward to long journey but bus was so comfortable and people on bus were all so friendly it passed quickly. Hotel was better than expected going by reviews. Driver was very efficient and very friendly. Have not got a bad word to say on this well put together trip by Loch Lomond travel will certainly book again with them.

24 september 2026
Omdöme utan inbjudan

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