Ho noleggiato l'auto per le due settimane di vacanze ad agosto. Auto praticamente nuova con pochissimi chilometri. Servizio cortese e preciso aggiunto alla comodità di essere già al centro di Roma, se... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Instead of a station waggon (familiare) such as a Ford Focus or comparable we were given a SUV (Peugeot 2008). So it was hard to stow our luggage. Apart from that, everything was fine. Waiting terms w... Se mer
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The renting process was done through Booking com. And then when picking up the car, it was really fast, just 4-5 minutes, and then you can take it. The car was in a good condition, and return and leav... Se mer
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L'esperienza di noleggio è andata bene, indicazioni chiare, la macchina aveva una spia accesa che non ci era stata segnalata e che si è accesa dopo pochi minuti di viaggio (niente di grave), per il re... Se mer
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Skrivet av företaget
Presso l'ufficio Locauto Rent di Roma Via Veneto in Via Sardegna, 25 potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0642742395. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione. Disponibile il servizio di noleggio auto elettriche per spostamenti urbani e senza restrizioni di ZTL e di parcheggio.
Kontaktuppgifter
Via Sardegna 25, 00187, Roma, Lazio, Italien
- +39 0642742395
Unisciti a MyLocauto Friends
4,3
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very easy and seamless pick up and drop…
Very easy and seamless pick up and drop off, I rate Locauto as one of the best car hire services I have experienced Thankyou.
23 september 2026
Svar från Locauto Group - Roma Via Veneto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Affidabili
Puntuali, disponibili alle esigenze del cliente. Abbiamo lasciato delle cose nel mezzo, le hanno prese e messe da parte.
29 september 2026
Svar från Locauto Group - Roma Via Veneto
Grazie! Contenti di saperti felice, a presto Roberta
We booked a car weeks in advance and…
We booked a car weeks in advance and upon the day of collection we arrived at the local office and was told that there is no automatic vehicles available. Although that was one of our specifications on booking. After a very rude couple of minutes we were told that they have a van that we can use. This was super ridicules considering that we were driving down to Salerno and specifically booked a smaller car for the road conditions. We ended up accepting the manual car and reluctantly drove off. Upon returning the car in Salerno we had to double park as there was no parking to return the car. This caused a massive traffic jam and I then reverted to park the car around the block . The lady that accepted the car did not assist in this matter at all and just stood inside the office looking at me struggling to return the car. I then was told that I had to fill-up the car and that I must take the car to a filling station. It was too late and had to catch a ferry and then was told I need to pay the ridicules amount of 45 Euro as a surcharge to fill the car with fuel. This was the worst experience I have ever had with a car rental company and will never use them again and will make sure that this message reach and help other people in deciding on a rental company to use. Locauto certainly has a lot of work to do on how to handle tourists visiting Italy.
11 september 2026
Svar från Locauto Group - Roma Via Veneto
Dear Andries,Thank you for sharing your feedback with us. We are truly sorry to hear about your experience and sincerely apologize for the inconvenience and frustration caused throughout your rental journey, from the vehicle availability at pick-up to the drop-off.
We are truly sorry to hear that the vehicle provided was not what you expected. This certainly does not reflect our standards of service, and we take your feedback very seriously to heart.
Regarding the fuel charge, as outlined in our rental terms, if a vehicle is returned without a full tank, a refueling service fee applies in addition to the cost of the missing fuel. However, we fully understand your frustration given the stressful situation during drop-off and the challenges you faced with availability at the start of your rental.
For any further request, please do not hesitate to get in touch with ur Customer Service via this official portal:https://portale.locautorent.com/websitecs/cs-home.aspx
We hope to have another opportunity to regain your trust next time!
Elisa
Svar från Locauto Group - Roma Via Veneto
Grazie! Se tu sei felice, figurati noi! Grazie per aver speso del tempo per questa recensione. A presto, Lorenzo
Unfit car allocated, No support from the Staff
I was provided with an unfit car which kept stalling on the autostrada leaving me under extreame risk of an accident. There was no support from Locauto team, and i was simply asked to either continue with the same car or cancel my rental agreement with them. Highly unprofessional behaviour except for the team in Milan Malpensa airport (they were actually concerned for us)
20 september 2026
Svar från Locauto Group - Roma Via Veneto
Dear Mukul,Thank you for bringing your experience to our attention. We are deeply sorry to hear about the serious issues you encountered with the vehicle and the distress this situation caused during your journey.
We would like to assure you that our team did actively attempt to locate an alternative replacement vehicle across our various branches along your route. Unfortunately, unexpected mechanical faults can occasionally arise during a rental that cannot be predicted during our standard pre-rental inspections.
We are glad to know that our team at Milan Malpensa Airport was able to assist you with the care and empathy we strive to provide to all our customers. Nevertheless, we sincerely apologize for the inconvenience and frustration caused by this experience.
We deeply value your safety and satisfaction, and we hope to have another opportunity in the future to regain your trust and provide you with the seamless service you expect from Locauto.
Chiara
Excellent services
18 september 2026
Svar från Locauto Group - Roma Via Veneto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Svar från Locauto Group - Roma Via Veneto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Avevo contratto no scoring
Avevo contratto no scoring . Già dal inizio non era quello che mi ha promesso il ragazzo che mi ha contattato per noleggio . Loro dicono che non è colpa loro perché un broker esterno . Decido comunque di noleggiare . Dopo qualche mese aumenta prezzo e in Jeep Avenger (accessoriato a zero)mi tocca pagare 900 euro . Anche no ! La
Macchina restituita . Simpaticissimo personale a verona in aeroporto .
23 september 2026
Svar från Locauto Group - Roma Via Veneto
Ciao Ewa,grazie per la tua recensione.
Siamo spiacenti che la tariffa non sia stata in linea con le tue aspettative.
Desideriamo informarti che i nostri prezzi sono dinamici e variano in base alla disponibilità dei veicoli, alla richiesta del mercato e alla stagionalità.
Per qualsiasi dubbio o necessità di chiarimento, il nostro Servizio Clienti rimane a tua completa disposizione al seguente link: https://portale.locautorent.com/websitecs/cs-home.aspx
Ci auguriamo di riaverti presto a bordo delle nostre vetture.
Elisa
Esperienza positiva
L'esperienza di noleggio è andata bene, indicazioni chiare, la macchina aveva una spia accesa che non ci era stata segnalata e che si è accesa dopo pochi minuti di viaggio (niente di grave), per il resto tutto ok.
22 september 2026
Svar från Locauto Group - Roma Via Veneto
Grazie! Queste parole sono la benzina per andare sempre più forte. Alla prossima! Roberta
Locauto in Via Sardegna 25
Locauto in Via Sardegna 25, a Roma: per me il servizio è eccellente, sono cliente da 15 anni.
22 september 2026
Svar från Locauto Group - Roma Via Veneto
Grazie! Felici di esserci meritati cinque stelle. A presto, Enrico
The renting process was done through…
The renting process was done through Booking com. And then when picking up the car, it was really fast, just 4-5 minutes, and then you can take it. The car was in a good condition, and return and leaving the keys was also fast and smooth. Overall very well organized. Would recommend for sure.
15 september 2026
Svar från Locauto Group - Roma Via Veneto
That's great to hear! See you soon, Angelo
Svar från Locauto Group - Roma Via Veneto
Grazie! Ce la mettiamo tutta per mantenere le promesse che facciamo. Al prossimo noleggio, Angelo
El checking más rápido y el carro está…
El checking más rápido y el carro está en buenas condiciones.
Sólo quisiera pedirles que aclaren con mayor detalle la forma de devolver el vehículo en
Venecia mestre
17 september 2026
Svar från Locauto Group - Roma Via Veneto
Dear Felipe,Thank you so much for taking the time to leave your feedback! We are thrilled to hear that you experienced our fastest check-in yet and that your vehicle was in great condition.
We also truly appreciate your constructive note regarding the drop-off process at Venice Mestre.We are actively reviewing our return guidelines to make the instructions much clearer and easier to follow for future rentals.
Thank you once again for your helpful advice, and we look forward to welcoming you back for another smooth, 5-star journey!
Elisa
Semplicita' e garanzia del massimo…
Semplicita' e garanzia del massimo comfort nel serviziio dal chrck-in al check-out
9 september 2026
Svar från Locauto Group - Roma Via Veneto
Grazie per avere condiviso la tua esperienza di noleggio e averci dedicato del tempo. Siamo felici di leggere le tue parole! Lavoriamo ogni giorno per offrire ai clienti Locauto un servizio di qualità e rendere l'esperienza di noleggio la migliore possibi
Unprofessional
Our rental car, booked well in advance, was unavailable upon arrival. As we were on our way to a wedding and had no alternative, we reluctantly accepted a much smaller replacement vehicle. We had specifically rented a larger, more premium car to participate in the wedding convoy. The replacement struggled in the hills of Tuscany and was clearly not comparable.
Main reason to give a 1-star rating is on the way we were treated. We were informed with little empathy that no similar vehicle or upgrade was available. However, while the replacement car was being handed over, a Jeep of the exact model I had reserved was returned. When I asked for that vehicle, I was told it did not belong to the rental company. Moments later, I saw the keys of that Jeep, a similar as that I rented, being handed directly to the company's employee. When I challenged this, I was told the Jeep was automatic while I had booked a manual. (Still, it is lying to your customers, something a decent person should not do). Regardless whether it was an automatic, it was clearly a comparable vehicle and was still refused.
Due to this misleading and unprofessional treatment, I cannot conclude else than giving a 1-star rating.
14 september 2026
Svar från Locauto Group - Roma Via Veneto
Thank you for taking the time to write this review.
We are truly sorry for the experience you had during your recent trip and for the frustration caused by the vehicle substitution.We deeply apologize for the disappointment and stress this situation caused you.
We take your feedback very seriously. Please get in touch with our Customer Service team directly at the following link https://portale.locautorent.com/websitecs/cs-home.aspx
We hope to have the opportunity to welcome you back for a better experience next time!
Elisa
Malgré un petit malentendu au départ…
Malgré un petit malentendu au départ sur la grosseur du véhicule. Il y a eu possibilité de louer un véhicule qui répondait davantage à nos besoins en espace. Une fois cela ajusté, la suite fut tel que prévu. Donc on retient un bon souvenir de notre voyage et de la location de l'auto!
7 september 2026
Svar från Locauto Group - Roma Via Veneto
Dear Pierre,thank you for taking the time to write this review.
We are glad that everything went well and hope to welcome you back for a 5-star experience next time!
Elisa
Nos atendieron muy bien
Nos atendieron muy bien. El auto impecable. No tuvimos ningún problema en el camino y lo usamos varios días.
12 september 2026
Svar från Locauto Group - Roma Via Veneto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
It’s a very good experience renting…
It’s a very good experience renting with Locauto staff are nice and easy to deal with. Our car is clean, new and in a good condition. Thank you
13 september 2026
Svar från Locauto Group - Roma Via Veneto
Dear Mark,thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience renting with Locauto.
It is great to know that you found our staff friendly and helpful, and that you were happy with the cleanliness and excellent condition of your car. Providing top-quality vehicles and easy, seamless service is exactly what we strive for.
Thank you for choosing us, and we look forward to welcoming you back for your next trip!
Elisa
Smaller car than booked, rest is fine
Instead of a station waggon (familiare) such as a Ford Focus or comparable we were given a SUV (Peugeot 2008). So it was hard to stow our luggage. Apart from that, everything was fine. Waiting terms were short, the staff was nice, the car was reliable and new. We especially appreciate that the company allowed us to return the car at a different station (Stazione Termini instead of Via Sardegna) at no additional cost.
9 september 2026
Svar från Locauto Group - Roma Via Veneto
Dear Kaya,Thank you for taking the time to share your review! We are thrilled to hear that you found our staff friendly, the wait times short, and the car reliable and new. We are also very glad that our team was able to accommodate your request to change the drop-off location to Stazione Termini at no additional cost.
Regarding the vehicle provided, we sincerely apologize that the complimentary upgrade to an SUV did not fully meet your expectations, particularly concerning your luggage space. While it is our standard policy to offer a free upgrade to a higher category when the originally booked car group is unavailable, we completely understand that a station wagon would have been a more practical fit for your specific needs on this trip.
Nevertheless, we are very happy that everything went well overall. We truly appreciate your feedback and look forward to welcoming you back for a completely flawless, 5-star experience next time!
Chiara
Svar från Locauto Group - Roma Via Veneto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
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