I liked the initial introduction call but the guy who I spoke with was extremely pushy and wanted me to also complete a poa there and then and was (in my opinion) very rude. I said that I didn’t want... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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All the staff we spoke with were polite, helpful and very informative. When asking questions we felt at ease asking for repetition. All steps were explained fully. Very happy with the service from st... Se mer
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A lady responded by telephone the day after my internet enquiry. Everything relating to the writing of my will was explained to me carefully and exactly. At that stage I felt safe and assured and arr... Se mer
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I am very satisfied with the great services provided by Secure Legacy,local will writer. The process was carried out with expert and efficient advise. Thank you, I would be happy to recommend to fr... Se mer
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Företagsinformation
Skrivet av företaget
We are an independent provider of later life planning services. Working with our specialist partners we offer the best products and services at affordable prices. Our services include bespoke Will writing, Lasting Power of Attorney, Property Protection Trusts, Family Protection Trusts, pre-paid probate advice and products. We can help you prepare for the future and avoid the spectre of later life care costs. We pride ourselves on simplifying the process of protecting and securing your hard earned assets for the benefit of your loved ones and future generations.
Kontaktuppgifter
4,4
Utmärkt
3 tn omdömen
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Uncomplicated will.
Initial contact was ok and informative, however, I was assigned someone to help formulate the will and found his manner abrupt, intimidating, rude, and unfriendly.
I would have expected a little more understanding and guidance as I had no idea of the process.
If I hadn't already paid for the service before this communication I would have used a different company.
After a couple of amendments on the draft copy, which were delt with quickly, I now have the will.
14 april 2026
Svar från Secure Legacy - Localwillwriter
Hi,
All our will writers have a legal and ethical duty of care to highlight any vulnerabilities in your estate planning.
We aim to provide all relevant information and highlight any potential vulnerabilities, as part of our duty of care.
We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
King Regards,
Secure Legacy.
To be honest there were several…
To be honest there were several mistakes in the first copy, but I have been impressed with the immediate attention I received over the weekend, putting it right.
21 april 2026
Svar från Secure Legacy - Localwillwriter
Hi Gaynor,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Straight forward
Straight forward , waiting for it to arrive.
I have recommended to others.
21 april 2026
Svar från Secure Legacy - Localwillwriter
Hi Bernie,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Very helpful and friendly gave good…
Very helpful and friendly gave good advice made it easy to get our will done in just the way we wanted it.
17 april 2026
Svar från Secure Legacy - Localwillwriter
Hi Bridget,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Svar från Secure Legacy - Localwillwriter
Hi Elaine,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
All fine
All fine, except the instructions which came with the Will were not exactly clear so l had to give Secure Legacy a telephone call to confirm what to do.
13 april 2026
Svar från Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
The process was very straightforward…
The process was very straightforward and dealt with professionally very the telephone, excellent service and good value for money
12 april 2026
Svar från Secure Legacy - Localwillwriter
Hi Sue,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Will service
the service was good and were friendly .just one spellingmistake in my son name thanks
16 april 2026
Svar från Secure Legacy - Localwillwriter
Hi Maureen,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Basic will after divorce
As I only had a basic will it was fairly straightforward. However I did not appreciate the condescending manner of the person trying to convince me that I was unable to undertake POA without their assistance. There was a fair bit of hard sell. Had I not have been aware of what they were discussing I would have found myself £000s out of pocket.
No need to have them as an executor or to have them execute POA. All a money making exercise. The will itself was fine eventually.
Edit after their reply:
I was not "advised". I was actually laughed at and made to feel a fool for wanting to sort my POA myself.
18 mars 2026
Svar från Secure Legacy - Localwillwriter
Hi,
All of our will writers have a legal and ethical duty of care to highlight any potential vulnerabilities or risks in a client’s estate planning. That means we are required to explain additional protections, even if a client has come in only wanting the basics.
The intention is never to pressure, but to ensure that clients are making fully informed decisions, rather than discovering later that something important was never mentioned.
Ultimately, all decisions always remain with you — (and you were absolutely within your rights to stick to the basics you wanted.)
Kind Regards - Secure Legacy
Good apart from the pressure selling techniques used.
The initial person i spoke with was really helpful and gave some useful advice. The will it self is fine but I felt there was pressure selling for add ons to the will and also to do a lasting power of attorney. Whist I appreciate the benefit of this, it felt like she would not conclude the details for the will until I had watched another video re PoA. It was then like double glazing sales in that they could do me a half price offer. When I said I would need to think about it, I felt her attitude changed towards me. I was not sent the draft copy of the will, despite having paid the full fee up front, until she had rung me back re the PoA. When I asked further questions re the cost, there was hidden costs she had failed to mention. I am pleased with the will, especially for the cost, but would not recommend them to anyone who may be easily pressured to buy unnecessary add ons.
1 april 2026
Svar från Secure Legacy - Localwillwriter
Hi,
All of our will writers have a legal and ethical duty of care to highlight any potential vulnerabilities or risks in a client’s estate planning. That means we are required to explain additional protections, even if a client has come in only wanting the basics.
The intention is never to pressure, but to ensure that clients are making fully informed decisions, rather than discovering later that something important was never mentioned.
Ultimately, all decisions always remain with you — (and you were absolutely within your rights to stick to the basics you wanted.)
Kind Regards - Secure Legacy
I only made a tentative enquiry and now…
I only made a tentative enquiry and now I’m getting bombarded with calls many times a day. Tried to block but they use many different numbers to try to get through. Has put me off considering using them.
After requesting deletion of my contact details they responded as follows..."Hi Gary,
Please note that while the review remains live on our Trustpilot page, we are unable to proceed with the deletion of your contact details, and your data will therefore remain on our system. As a result, you may continue to receive communications in relation to your original enquiry.
Once the review has been removed, we will be able to action your request promptly and delete your data from our records, which will ensure that all further contact ceases."
Clearly trying to influence/bribe me to remove the review! Draw your own conclusions.
16 april 2026
Omdöme utan inbjudan
Svar från Secure Legacy - Localwillwriter
Hi,
We have tried contacting you regarding your review but have been unable to reach you.
If you could contact the office at your earliest convenience on the number below as we are eager to resolve this issue.
Kind Regards - Secure Legacy
0330 822 8449
Great company to work with no sales…
Great company to work with no sales pressure and everything is done with no fuss all worded exactly as I wished
17 april 2026
Svar från Secure Legacy - Localwillwriter
Hi Geoffrey,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
I was somewhat dubious about making a…
I was somewhat dubious about making a Will over the phone, but no worries i was able to give our wishes to a professional person who has dealt with the matter.
The whole process has been quite quick and i now await the final document.
16 april 2026
Svar från Secure Legacy - Localwillwriter
Hi Mary,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Really good customer service
Really good customer service, helpful and good communication
16 april 2026
Svar från Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
A lady responded by telephone.
A lady responded by telephone the day after my internet enquiry. Everything relating to the writing of my will was explained to me carefully and exactly. At that stage I felt safe and assured and arranged a phone call for a person to take my instructions. The lady who called was kind and patient. The draft will was emailed the next day, approved by me and my completed will was mailed to me for signing.
The whole experience was smooth and precise and I feel I made all the right decisions. I thank Secure Legacy for a timely and stress free experience.
9 april 2026
Svar från Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Been waiting a month for my will
17 mars 2026
Svar från Secure Legacy - Localwillwriter
Hi Donald,
You received your will in the post on the 19/03.
You since returned it to us for secure storage, we are currently in the process of registering your will and preparing your certificates to forward to you.
I spoke with you yesterday and explained all of this to you but your review still remains online.
Please remove/update at your earliest convenience to reflect and accurate picture of events.
Secure Legacy.
The company is very clear in it,s…
The company is very clear in it,s instructions so you can understand.
9 april 2026
Svar från Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Svar från Secure Legacy - Localwillwriter
Hi Sally,
Thank you for taking the time to speak with me today.
All of our will writers have a legal and ethical duty of care to highlight any potential vulnerabilities or risks in a client’s estate planning. That means we are required to explain additional protections, even if a client has come in only wanting the basics.
The intention is never to pressure, but to ensure that clients are making fully informed decisions, rather than discovering later that something important was never mentioned.
Ultimately, all decisions always remain with you.
We kindly ask that you update your review to reflect an accurate picture of events.
Kind Regards - Secure Legacy
They really try and get you to pay more…
They really try and get you to pay more for unnecessary extras. The will they provide is apparently useless according to reviews here and they advertise a will for £19.99 on their website but they charged me £47. I didn't receive my will after 10 days so far. Disappointed.
16 april 2026
Omdöme utan inbjudan
Svar från Secure Legacy - Localwillwriter
Hi,
This certainly doesn't align with our usual service standards, evident from our numerous 5-star reviews and excellent rating on Trust Pilot.
However, based on the limited information provided, we are unable to locate you on our systems.
Since you’ve experienced problems, we're keen to make things right for you if possible so please can you reply privately to this review with the necessary details and one of our team will reach out to assist you promptly.
Regards - Secure Legacy
0330 822 8449
Svar från Secure Legacy - Localwillwriter
Hi Elizabeth,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
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