Loaf - Notting Hill Omdömen 43

TrustScore 4.5 av 5

4,5

103 Lancaster Road, W11 1QN London, GB


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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The store staff were really helpful for showing me the various sofas and considerations of each design which I had not considered before. Thank you so much!

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Betygsatt 5 av 5 stjärnor

Spent a very comfortable 45 minutes in the Loaf store Notting Hill! Staff were very friendly, attentive and helpful but knew when to leave me alone. Very helpful having the extra long tape measures... Se mer

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Betygsatt 5 av 5 stjärnor

Went to Loaf Notting Hill and bought a Slow Riser Sofa bed. Comfy and snuggly as both bed and sofa, and great clever stain resistant fabric. Shopping experience was really chilled, offered nice refre... Se mer

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Betygsatt 1 av 5 stjärnor

We bought a couch which should have taken 10-12 weeks to arrive. They obviously pushed it to 12 weeks which is definitely within their right. However they moved the delivery date twice! Moving it b... Se mer

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Företagsinformation

  1. Möbelaffär
  2. Sovrumsmöbler
  3. Möbelaccessoarer
  4. Heminredningsaffär
  5. Butik med vardagsrumsmöbler
  6. Soffbutik

Om Loaf - Notting Hill

Skrivet av företaget

Welcome to our Laid-Back World!

We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.

NEW ARRIVALS SWATCHES SLOWROOMS

Loaf

Skrivet av företaget


Kontaktuppgifter

  • 103 Lancaster Road, W11 1QN, London, Storbritannien

  • 02031418300

4,5

Utmärkt

TrustScore 4.5 av 5

43 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 99 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Betygsatt 5 av 5 stjärnor

Excellent in-store service

The store staff were really helpful for showing me the various sofas and considerations of each design which I had not considered before. Thank you so much!

11 maj 2026
Logotyp för Loaf - Notting Hill

Svar från Loaf - Notting Hill

Hi Jamie,

Thank you for your review. 

We’re delighted to hear the store team were so helpful in guiding you through the different sofa options and features. It’s great to know they helped highlight considerations you may not have thought about before.

Warm regards
Cynthia

Betygsatt 5 av 5 stjärnor

Friendly staff who knew her job well

Friendly staff who knew her job well, couldn’t have been more helpful.

5 maj 2026
Logotyp för Loaf - Notting Hill

Svar från Loaf - Notting Hill

Hi Rosemary,

Thank you for your review. 

It’s wonderful to hear you found the team so friendly, knowledgeable, and helpful during your visit. I’ll be sure to share your kind feedback with them.

Warm regards
Cynthia

Betygsatt 5 av 5 stjärnor

We went to the Notting Hill Store and I…

We went to the Notting Hill Store and I can’t stress how kind and helpful everyone was. They deserve appraisal.

27 april 2026
Logotyp för Loaf - Notting Hill

Svar från Loaf - Notting Hill

Hello Erika,
Thank you for the review!
It is great to you had such a positive experience at the Notting Hill Shack.
Thank you,
Fraser

Betygsatt 1 av 5 stjärnor

3 weeks delay, little notice , do not buy !

We bought a couch which should have taken 10-12 weeks to arrive. They obviously pushed it to 12 weeks which is definitely within their right. However they moved the delivery date twice! Moving it by 3 weeks! It was the delivery company not even them who contacted us,
We booked a parking suspension for smooth delivery which won't be used,
My parents and friends are coming to visit and there is no couch,
Completely unacceptable

4 april 2026
Omdöme utan inbjudan
Logotyp för Loaf - Notting Hill

Svar från Loaf - Notting Hill

Hi Ines,

Thank you for your review. 

I’m so sorry to hear about the delays and the impact this has had on your plans  especially with visitors coming and the added inconvenience of arranging parking suspension, We're deeply sorry for the limited notice and poor communication, that’s not the experience we want for our customers.

We’d really appreciate the opportunity to look into this properly for you. We’ve requested a few more details so we can better understand what’s happening and see how we can help. Please do get back to us when you can

Warm regards
Cynthia

Betygsatt 5 av 5 stjärnor

Helpful Team At Notting Hill

We visited the store in Notting Hill twice before making our selection. Both times the staff was very friendly and helpful and describing the features and different colour options and fabric options and they also helped talk about sizing and how to make sure it would fit upon delivery.

26 mars 2026
Logotyp för Loaf - Notting Hill

Svar från Loaf - Notting Hill

Hi Mark,

Thank you for your review. 

We’re so pleased to hear the team at our Notting Hill store were helpful across both your visits. It’s great to know they supported you with features, fabrics, and sizing to make sure everything would be just right for delivery.

Warm regards
Cynthia

Betygsatt 5 av 5 stjärnor
Logotyp för Loaf - Notting Hill

Svar från Loaf - Notting Hill

Hey Ann,

Thank you so much for the amazing feedback, it is much appreciated. We are so pleased to hear that you had a great experience at our Notting Hill Shack!

Please feel free to contact us if you need any further support. We are always happy to help!

Kindest Regards,

CJ

Betygsatt 5 av 5 stjärnor

Fantastic staff

Delightful staff who knew what they were talking about

24 mars 2026
Logotyp för Loaf - Notting Hill

Svar från Loaf - Notting Hill

Hey Barbara,

Thank you so much for the amazing feedback, it is much appreciated. We are so pleased to hear that you had a great experience with our staff.

Please feel free to contact us if you need any further support. We are always happy to help!

Kindest Regards,

CJ

Betygsatt 4 av 5 stjärnor

Was easy to order online/would have liked more help in shop

Was easy to order online
Went to Notting Hill branch on 22/2/26 Was a bit disappointed that none of 3 assistants were helpful- they stayed behind desk and didn’t ask if I needed help. When asked questions they gave short answers and didn’t show much interest. I had previously been to Guildford shop and had more help.

24 februari 2026
Logotyp för Loaf - Notting Hill

Svar från Loaf - Notting Hill

Hey Stuart,

Thank you so much for the great feedback regarding our Guildford shack, it is much appreciated. We are so pleased to hear that they was able to assist with your query. 

We sincerely apologise for the experience you received at our Notting Hill shack. Please be assured we have taken this feedback on-board and the relevant teams are aware. 

Please feel free to contact us if you need any further support. We are always happy to help!

Kindest Regards,

CJ

Betygsatt 4 av 5 stjärnor

Excellent service from staff

Excellent service from staff - attentive and helpful. A little bit busy this particular Sunday so a couple additional staff would have been helpful

1 februari 2026
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Svar från Loaf - Notting Hill

Hi Phiphi,

Thank you for your kind feedback!

It’s wonderful to hear that our team was attentive and helpful. I really appreciate your understanding about it being particularly busy that Sunday and your comments have been noted. 

I hope to welcome you back again soon!

Warm regards,
Manny.

Betygsatt 5 av 5 stjärnor

Great sofas, staff and shopping experience

Went to Loaf Notting Hill and bought a Slow Riser Sofa bed. Comfy and snuggly as both bed and sofa, and great clever stain resistant fabric. Shopping experience was really chilled, offered nice refreshments (pastries and bubbles) and the staff were really friendly and helpful but not at all pushy. Also entertaining for my 2 year old! Thanks to Muna and Sadiqa for all your help!

31 januari 2026
Logotyp för Loaf - Notting Hill

Svar från Loaf - Notting Hill

Hi Thomas,

Thank you so much for your lovely feedback!

I’m thrilled to hear you’re enjoying your Slow Riser Sofa Bed and that it’s both comfy and practical. It’s wonderful that your little one had fun too! Muna and Sadiqa will be so happy to hear your kind words, they really love helping our customers. 

We can’t wait to welcome you back again soon!

Warm regards,
Manny.

Betygsatt 5 av 5 stjärnor

Very knowledgeable and helpful staff.

29 januari 2026
Omdöme utan inbjudan
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Svar från Loaf - Notting Hill

Hi Melanie,

Thank you for your kind feedback! Our team works hard to provide knowledgeable and helpful support and we’re delighted to hear that it made a difference for you. We take pride and care to deliver a premium service.

Hope to hear from you soon!

Warm regards,
Manny.

Betygsatt 5 av 5 stjärnor

Amazing customer service in store and…

Amazing customer service in store and online. Had a delivery issue on separate items and dealt with in minutes.

30 januari 2026
Omdöme utan inbjudan
Logotyp för Loaf - Notting Hill

Svar från Loaf - Notting Hill

Hi Alina,

Thank you for your review. 

It’s wonderful to hear you experienced amazing service both in store and online, and that any delivery issues were resolved so quickly.

Warm regards,
Cynthia

Betygsatt 5 av 5 stjärnor

Great shop

Great shop, lovely staff and brilliant products.

15 januari 2026
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Svar från Loaf - Notting Hill

Hi Sarah,

Thank you so much for your kind words! We’re really pleased to hear you enjoyed the shop, our team, and the products, it means a lot to us!

Kind Regards,
Paris

Betygsatt 4 av 5 stjärnor

The staff in the shop

The staff in the shop. I visited twice and both times the advice and support
Was helpful.
The lass who took the order on Tuesday is stopping work at the Ladbroke Grove Loaf. Her name was something like Sakana. I am pretty sure it began with SaK. You are losing a gem.

20 januari 2026
Logotyp för Loaf - Notting Hill

Svar från Loaf - Notting Hill

Hi Evans,

Thank you for your review,

We glad to hear that you found the team at our team the Nottinghill supportive and helpful, Sakana is truly a gem and we'll be sure to pass on your lovely feedback to her.

Keep Loafing,

Warm regards.
Cynthia

Betygsatt 4 av 5 stjärnor

Nice Overall

The young lady helping us was fantastic. She provided us with the information we needed about the day bed we were interested in, even demonstrated how to pull it out. She seemed to be the only one of the three ladies working there interacting with customers. I took off a star because the other sales associates were just sitting/standing at the counter chatting/gossiping with each other while I was paying for the furniture we purchased, not even trying to be discreet. Overall, a nice shop and a pleasant experience.

16 januari 2026
Logotyp för Loaf - Notting Hill

Svar från Loaf - Notting Hill

Hi Amanda,

Thank you for your review. 

We're pleased to hear the team member who helped you provided fantastic service and demonstrated the day bed clearly. 

I’m really sorry to hear the behaviour of other staff detracted from your experience and appreciate you sharing this feedback.

Warm regards,
Cynthia

Betygsatt 5 av 5 stjärnor

Josh was super friendly and helpful

Josh was super friendly and helpful. Really impressed with the customer service.

10 januari 2026
Omdöme utan inbjudan
Logotyp för Loaf - Notting Hill

Svar från Loaf - Notting Hill

Hi Jemima,

Thank you so much for taking the time to share your experience. 

It’s amazing to hear that Josh was friendly, helpful, and made such a positive impression. Providing excellent customer service is very important to us and feedback like this lets us know we’re on the right track. I’ll be sure to pass along your kind words to Josh, he’ll truly appreciate it. 

We look forward to assisting you again in the future.

Warm regards,
Manny.

Betygsatt 5 av 5 stjärnor

Spent a very comfortable 45 minutes in…

Spent a very comfortable 45 minutes in the Loaf store Notting Hill! Staff were very friendly, attentive and helpful but knew when to leave me alone. Very helpful having the extra long tape measures handy and the bottle of water was very welcome. It's impossible to buy a sofa without knowing how comfortable it is first so perfect location for testing out the 4 I'd chosen online and then make a choice.

3 januari 2026
Logotyp för Loaf - Notting Hill

Svar från Loaf - Notting Hill

Hi Victoria,

Thank you for such thoughtful feedback. We’re delighted to hear you enjoyed your time in our Notting Hill store and that the team struck the right balance between being helpful and giving you space. It’s great to know the little touches, like the extra-long tape measures and water, made your visit more comfortable, and that you found it useful to try out your shortlisted sofas in person. We’re so pleased the store worked perfectly for helping you make your choice, and we hope you enjoy your sofa for many years to come.

Warmest Regards,
Paris

Betygsatt 5 av 5 stjärnor

Super knowledgeable and helpful staff…

Super knowledgeable and helpful staff ..didn’t hurt handing over the credit card as you know you’re buying a quality product…would highly recommend this store/brand to anyone looking to buy a sofa

27 december 2025
Omdöme utan inbjudan
Logotyp för Loaf - Notting Hill

Svar från Loaf - Notting Hill

Hi Josephine,

Thank you so much for the kind words! 

I’m really glad you felt confident in your purchase and that our team could help make the process easy and enjoyable. Knowing you’re happy with the quality of your sofa means a lot to us. Thanks again for the recommendation, I truly appreciate your support!

Kind regards,
Manny.

Betygsatt 5 av 5 stjärnor

Nice

Kind, polite and efficient service, thank you.

2 januari 2026
Logotyp för Loaf - Notting Hill

Svar från Loaf - Notting Hill

Hi Maria,

Thank you for your review. 

We’re pleased to hear you received kind, polite and efficient service.

Warm regards,
Cynthia

Betygsatt 5 av 5 stjärnor

excellent service

Very professional and kind. Happy to support this UK brand!

29 december 2025
Logotyp för Loaf - Notting Hill

Svar från Loaf - Notting Hill

Hi Alice,

Thank you so much for your kind words! We’re delighted to hear you had a professional and positive experience, and we really appreciate your support for our brand.

Warmest Regards,
Paris

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