My experience in store was invaluable, crew were very knowledgeable and helped me make an informed decision. I placed an order online, sadly I was unable to spread the cost. Booking delivery slot s... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Both the girls in the Battersea showroom were so helpful and patient! Unfortunately I only took one of the girls name, Ella but the other girl was just as kind. We took ages to decide and asked so ma... Se mer
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Liam and the team at Loaf were absolutely fantastic. We walked in undecided on which sofa we would get and walked out with a sofa of our dreams. The team were attentive considerate to us requirements... Se mer
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I was told 2-3 working days delivery then received an email saying it had been booked for delivery in 10 working days - that’s 18 actual days. When I called was put on hold - number 1 in queue changed... Se mer
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Företagsinformation
Om Loaf - Battersea
Skrivet av företaget
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Skrivet av företaget
Kontaktuppgifter
Queenstown Road 255-259, SW8 3NP, London, England, Storbritannien
- 02031418300
4,4
Utmärkt
128 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Thanks, Tia at Battersea Shack
Visited Battersea Shack to try out the sofa bed we read great review online, and ended up ordering Squishmeister with the help from Tia. Thank you for your advice, Tia!
24 februari 2026
Omdöme utan inbjudan
Svar från Loaf - Battersea
Hi Fraser,
Thank you for your review.
I’m so pleased you had a great visit to Battersea Shack and that Tia was able to help you find the perfect Squishmeister. I’ll be sure to pass on your thanks she’ll be delighted to hear it.
Warm regards,
Cynthia
Svar från Loaf - Battersea
Hi Jack,
Thank you for your lovely review.
We’re so pleased to hear you found the service attentive and helpful, and that you enjoyed the showroom. We really appreciate you taking the time to share your experience.
Warm regards,
Cynthia
Svar från Loaf - Battersea
Hey there,
Thank you so much for your kind review. We’re delighted to hear you found the team helpful and were pleased with the quality and delivery. We really appreciate your feedback.
Many thanks,
Sonia.
Svar från Loaf - Battersea
Hey Sam,
Thank you so much for your lovely review. We’re delighted you had a great experience and found the team helpful.
Warm regards,
Sonia.
Super helpful staff
We were disappointed to find out that the lead time was 10 weeks, but the staff member explained all our options (about borrowing a sofa, splitting the deliveries, etc) and was just super helpful.
15 februari 2026
Svar från Loaf - Battersea
Hi Louise,
Thank you for your lovely feedback. We completely understand that a 10-week lead time can feel disappointing, but we’re so pleased our team were able to explain the options and support you in the meantime. We’ll be sure to share your kind words with them.
Kind regards,
Sonia.
One very happy customer
I had to return a box of mugs that I’d changed my mind about. I rang Customer Service to ask if I could drop the box in to the nearby Loaf store which they said not usually but try. Queenstown Rd were very accommodating and agreed to take them back and got my refund sorted. One very happy customer.
11 februari 2026
Omdöme utan inbjudan
Svar från Loaf - Battersea
Hi Venetia
Thank you so much for taking the time to share your review
We’re really glad our Customer Service team and the Queenstown Road Shack were able to help make your return smooth and stress-free. We’ll be sure to pass your lovely feedback on to them.
Enjoy your next Loaf purchase!!
Warm Regards
Cynthia
We had an amazing 5 hours in Battersea Loaf
We had an amazing 5 hours in Battersea loaf. Staff and in particular we must commend Tia who was brilliant and assisted with us without "salesman" approach and gave us very good advice, guidance to us demonstrating her expertise. The entire showroom was amazing, so inviting and relaxed with absolutely no pressure whatsoever to buy. We did purchase and found the range extensive and pricing to be fair. Tia also offered us excellent and personal after sales care. Thank you so much and we would certainly recommend Loaf and the Battersea showroom.
31 januari 2026
Omdöme utan inbjudan
Svar från Loaf - Battersea
Hi Paula,
Thank you so much for taking the time to share such a wonderful review. It’s great to hear that you had such a great experience at our Battersea Shack and spent a memorable five hours with us!
Your kind words about Tia mean a great deal, I’ll be sure to pass on your feedback to her and the wider team. We’re proud of the relaxed, no-pressure environment we aim to create, so it’s lovely to know you felt comfortable, well-advised and supported throughout your visit and after your purchase.
Thank you again for choosing Loaf and for your recommendation. I hope you enjoy your new purchase for many years to come and we’d love to welcome you back again soon!
Warm regards,
Manny.
Lovely helpful staff and great quality…
Lovely helpful staff and great quality furniture
1 februari 2026
Svar från Loaf - Battersea
Hi Thomas,
Thank you so much for your wonderful review.
I’m really pleased to hear that you found our team helpful and that you’re happy with the quality of our furniture. Providing friendly service and high-quality products is always our top priority, so it’s lovely to know this came across.
Your kind feedback means a great deal to the whole team and I truly appreciate you taking the time to share your experience. I hope to welcome you back again soon.
Warm regards,
Manny.
We had a fantastic experience at your…
We had a fantastic experience at your store in Battersea. We spent nearly 2 hours there. Liam was amazing and was very patient with me. Defo recommend the experience. There was also no pressure. Liam offered all is expertise knowledge to make sure I was getting the right sofa. I bought two large Queenie sofas and the queenie love seat. Cannot wait for them to arrive.
31 januari 2026
Svar från Loaf - Battersea
Hi Kerry,
Thank you so much for your fantastic review.
We’re thrilled to hear about your experience in our Battersea store and that Liam was able to support you so thoroughly in choosing the right pieces. It sounds like you made some wonderful choices we can’t wait for them to arrive with you too
Warm regards,
Cynthia
Great showroom and fantastic staff
31 januari 2026
Svar från Loaf - Battersea
Hi Susan,
Thank you for your review.
It’s great to hear you enjoyed the showroom and found the team so helpful.
Warm regards,
Cynthia
We received amazing customer service…
We received amazing customer service during the very busy last day of the sale. Staff were very welcoming and knowledgeable. Felt like we could spend as much time as we needed in the store and not rushed into any decisions.
1 februari 2026
Svar från Loaf - Battersea
Hi there,
Thank you for your review.
It’s lovely to hear the team looked after you so well during such a busy day, and that you felt welcome to take your time in store.
Warm regards,
Cynthia
I found the two staff I dealt with in…
I found the two staff I dealt with in store to be knowledgeable and helpful
1 februari 2026
Svar från Loaf - Battersea
Hi there,
Thank you for your review.
I’m pleased to hear the two team members you dealt with in store were knowledgeable and helpful.
Warm regards,
Cynthia
Great in shop and online customer experience!
Lovely retail experience, staff were super friendly the shop is well laid out and fun to be in! Easily the best in shop experience I had while sofa shopping!
17 januari 2026
Svar från Loaf - Battersea
Hi Dylan,
Thank you for your review.
We're so pleased to hear you enjoyed such a positive experience both in store and online, and that the team were so friendly in such a fun, well-laid-out space.
We’re thrilled to hear it was your best sofa-shopping experience!
Warm regards,
Cynthia
Josh
Josh, customer service advisor at Loaf, was thoughtful considerate and professional when dealing with a myriad of questions from me.
He showed excellent product knowledge and is a credit to himself and to Loaf.
Importantly he is a very good listener.
It was a pleasure to have a conversation with him.
I rate him very highly.
29 januari 2026
Omdöme utan inbjudan
Svar från Loaf - Battersea
Hi Annie,
Thank you for your review.
We're so pleased to hear how thoughtful and professional Josh was, and that his product knowledge and listening skills made such a positive impression.
Warm regards,
Cynthia
Liam was so helpful in the Battersea…
Liam was so helpful in the Battersea store. He was super patience and knowledgeable helping us make a decision on our dream sofa. He explained everything clearly. Great experience.
28 januari 2026
Omdöme utan inbjudan
Svar från Loaf - Battersea
Hi Matilda,
Thank you so much for your lovely feedback!
I’m thrilled to hear Liam was so helpful and patient during your visit to our Battersea Shack. Helping customers find their dream sofa is exactly what we aim for and I’ll be sure to pass your kind words on to him.
Enjoy your new sofa and we hope to see you again soon!
Warm regards,
Manny.
I had very limited time and the girls…
I had very limited time and the girls were helpful, took me straight to the sofas I needed to see and got me colour cloths quickly. I bought the sofa I needed and was contacted the same day that it was ready to book a delivery date. Best to get down there before the January Sale ends.
27 januari 2026
Omdöme utan inbjudan
Svar från Loaf - Battersea
Hi Sophie,
Thank you so much for your lovely feedback!
We’re really glad the team could help you so efficiently and that you found the perfect sofa. Great to hear everything moved quickly, right through to booking delivery. Enjoy your new sofa, and thanks for the recommendation, especially during the January Sale!
Kind Regards,
Paris
Thank you Loaf !
Shopping for a sofa at Loaf has been a really enjoyable process. After trying so many sofas at other stores - I visited the Battersea showroom a couple of times before placing my order - it’s designed to make you feel really at home enabling you to sit around and try for as long as you like without any pushy sales folk. The staff are amazing so helpful and friendly and well informed - I would like to thank Ella and Tia for their help and patience. I would highly recommend the store to anyone.
21 januari 2026
Svar från Loaf - Battersea
Hi Maggie,
Thank you so much for taking the time to share such a lovely review.
We’re delighted to hear that you enjoyed the sofa-shopping experience at our Battersea showroom and felt at home taking your time to find the right one. It’s especially great to hear your kind words about Ella and Tia, we’ll be sure to pass your thanks on to them. Your recommendation means a lot to us, and we hope you enjoy your new sofa for many years to come!
Kind Regards,
Paris
Fantastic shopping experience!
We had a very lovely experience at Battersea Loaf yesterday, finding the sofa we want for our new home! Tia listened to our needs, showed us different options and talked us clearly through the cost. Everything was perfect - looking forward to the sofa arriving!
23 januari 2026
Omdöme utan inbjudan
Svar från Loaf - Battersea
Hi Ali,
Thank you so much for your kind words!
I’m delighted to hear you had such a lovely experience at Battersea Loaf and that Tia was able to help you find the perfect sofa for your new home. I’ll be sure to pass on your feedback to her.
Wishing you all the best with your new space, I can’t wait for your sofa to arrive too!
Warm regards,
Manny.
Staff in the shop were so helpful as…
Staff in the shop were so helpful as was the call centre. Great service snd help in making a big purchase. Thank you
21 januari 2026
Svar från Loaf - Battersea
Hi Lucy
Thank you for your review,
We’re so pleased the shop team and call centre could support you with such an important purchase.
Keep loafing and feel free to reach out whenever you need our assistance.
Warm regards
Cynthia
Lovely furniture and super helpful staff!
The furniture is lovely, the showroom is well laid out, and Ella was absolutely fantastic, really hard working, and went above and beyond to help without being pushy in any way. It was a very positive experience, and I was happy to place my order in store before I left.
20 januari 2026
Svar från Loaf - Battersea
Hi Sat,
Thank you so much for your kind words.
I’m delighted to hear that you enjoyed the furniture and found the showroom welcoming and easy to navigate. Ella will be thrilled to know her hard work and dedication made such a positive impression, she truly strives to go above and beyond for our customers. I’m so pleased you had a great experience and that you felt confident placing your order in our Shack.
I look forward to welcoming you back again soon.
Warm regards,
Manny.
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