I bought a Love Snuggle bed around 3 years ago for our home in Barcelona, and while I originally loved the cosy concept and appearance, the reality of living with this product long term has been extremely disappointing.
Two months ago I developed severe coccyx pain and was later diagnosed by an orthopaedic consultant with coccydynia — a painful condition that now requires lengthy treatment and the constant use of a medical cushion. After trying to understand the cause, it became obvious that the metal arches underneath this sofa bed are a major design flaw.
The seating is so poorly supported that we now need to keep TWO extra layers of cushions on top just to protect ourselves from the pressure of the metal bars underneath. A “cosy” snuggle sofa should not leave people physically suffering.
The same issue exists in bed mode. From early on, I had to buy an additional mattress topper from Ikea because the metal arches could clearly be felt through the mattress. That should never happen with a product sold as comfortable and premium.
Honestly, this has gone from being a stylish piece of furniture to an uncomfortable and physically problematic object sitting in my living room. The design may look attractive, but comfort and proper support seem to have been completely overlooked.

Very disappointed.

Tia in store was extremely patient and helpful. She showed us all options and helped to guide us through our decision making. Thanks Tia

My experience in store was invaluable, crew were very knowledgeable and helped me make an informed decision.
I placed an order online, sadly I was unable to spread the cost. Booking delivery slot super easy.
Customer service/help centre could do with some improvement.

We were in Battersea and Liam and Teighan were great helping us compare all our options; when I went back to order Liam explained all the minutaie and had it all sorted in less than 20 mins. Very efficient and cheerful which leaves a really positive vibe about your sofas due to arrive in August ..

Liam at the Battersea shop was great earlier. Super informative and full of useful bits of info we needed to make our decision. Overall a great experience!

I had a problem with a loose cushion cover and pleased say loaf customer service was excellent. They replied to my email very quickly and are sending out a new one . Very happy to recommend Loaf.

Tia was amazingly helpful and informative at the Battersea branch
She was friendly and let us browse until we had made our decisions on all the choices of fabrics sofas rugs etc
A throughly lovely experience thank you

Great advice; great knowledge

The Loaf delivery team, specifically Ben and Kayman, were lovely. They were super efficient, communicative and nothing was too much trouble. We did have some issues getting our delivery booked in from Wincanton but Loaf eventually put things right and our furniture was delivered directly with the smaller Loaf team instead. I’m glad it did as Ben and Kayman were an absolute pleasure to deal with and there were no issues at all!

I have ordered an extra large velvet sofa! The support from Loaf Battersea team was really helpful with appropriate explantions. Unfortunately the delivery initially ended up in some scratches on the sofa which I was not sure if they were already there. Following communication with the team we arranged a replacement and this time it was with loaf brigade team. Ben and Kayden brought the new sofa and showed so much care and competence (and strength) and they delivered it to my home in a perfect condition! I am so grateful as their job was not easy due to the building structure. Thank you loaf!

Really nice experience shopping for sofas and chairs in Loaf Battersea today.
In terms of finding what you want, the business is so large and so well set out that there is plenty of room to explore all the stock, sit comfortably and find out what owning a sofa might feel like. The staff are around, but never hassling or trying to get you to make a purchase. We had Tia, and very helpful and professional- really knew the stock too.
The items are fair value, because they are so comfortable and very well made.

I placed an order in person, my email address inputted into the system incorrectly "hopmail" instead of "hotmail"; I since called five seperate times for a tracking number and a receipt; nothing ever arrived. After finally receiving the tracking number after a week - the parcel was shown as delivered from another location in the north of england (I am in London) and I am still without my purchase. Awful customer service and it appears redundant back office systems.

Very helpful sales assistant in your Queenstown Road store.

I was recently visiting my cousin in London and she, her husband and myself found ourselves at the Queenstown Road, Battersea (?) branch of Loaf on the 28th April.
This was our second furniture store that morning, the first, which shall remain unnamed, was bloody awful. Loaf, however, was quite different.
We were met and greeted with friendliness and professionalism. The staff went, I think, above and beyond to help my cousin and her husband find the right sofa, giving plenty of good advice and ideas on making sure what we were looking at would work and fit.
Liam, the manager I believe, was knowledgeable and patient with some of my questions. Ella was super friendly and also knowledgeable. Both were wonderful to work with, and although my cousin didn't add the armchair they were thinking of, they ordered a sofa they fell in love with.
Look after your staff, because they very much looked after us. They made the difficult process easy and comfortable.
I can't wait to visit with her again to try out the sofa in their home.
If I lived in the UK I would buy from Loaf every time, but I live in the USA.

Very helpful and positive experience

Very nice showroom and helpful staff. Positive experience contributed in decision to buy sofa bed online.

Lovely customer service and no pressure environment. Considerate and kind staff. Very positive.

I had a really different experience across your 2 shops buying a table. Went to the Battersea branch and the staff were great. You did not have the table I was looking at in the store however so I went up to Islington as the Battersea branch had phoned them and confirmed I could see it there. What a different experience. Staff member dealing with us was confusing about what was available in what colours and when. Kept saying my manager might know so going over to talk to her. Manager was not dealing with a customer but chose not to come over and help. In the end I left not understanding which chairs would be available in matching wood to the table. Very poor service there means I've deducted a star from the Battersea team who actually deserved a 5+.

Service was fine. Nothing out of the ordinary, but helpful staff and arrived on time. The tall legs that I ordered and paid for weren't delivered, but an email was all that was needed to get a refund.
The sofa is a thing of beauty. The fabric is excellent quality and fabulous colour and I had feather filled cushions on my old sofa, so was ready for the required plumping.
However, don't believe the advertising. This sofa is ridiculously UNCOMFY.
There is no squish. It neither supports or envelopes you. I expect there will be a generation of Loaf sofa owners forming an orderly queue at the chiropractor before long.