Lloyds Cardnet Omdömen 

As usual excellent service. A full understanding of my business needs. Top marks.

Someone came into my cafe, distracted me and managed to make a refund of £499 on a card that wasn’t even used in my cafe!!!

Cardnet offered to refund me £35 which was ridiculous to begin with and even that I didn’t receive.

New Relationship Manager
We have been using Cardnet for a number of years and have just been assigned a new relationship manager -Jamie Padfield. We had our initial meeting this morning and Jamie was very thorough, knowledgeable and helpful whilst he went through what is available to us as a Company and he followed up after the meeting with everything that we had covered. Very impressed.

Great help with setting up the system, so easy to use. Michael knows his stuff and helped when I had an issue.

Great Customer Service, Thank you Kieran!

Very good
Explained

Very polite and patient.Helpfull with good advice for my needs

**Excellent service from James Gale at CardNet**

James Gale recently contacted me as our new account manager to discuss our account and asked whether we had any particular issues or pinch points.

I explained that our main frustration was with the handling of the occasional chargeback advice. Although we receive very few chargeback requests, these are sent by post to our registered office. As there is only a short response window, by the time they reach us there is often very little time left to respond, and there have been times we have been unable to respond and lost monies as a consequence

Before we had even had our scheduled conversation, James had already taken the initiative to help resolve the issue. He arranged access for us and also set up a daily email alert so we are notified whether or not there are any chargebacks.

This was excellent, proactive service. James understood the issue, acted quickly, and went above and beyond what was expected. A credit to CardNet.

I would just like to mention the outstanding service that Corrina provided me, she was excellent over the phone and honestly just a warm-hearted person!

Excellent service and extremely helpful. Everything was explained clearly and all the documents completed and send promptly.
Kieran Banks provided me with excellent service and I would highly recommend him

Quick and easy process, good communication regarding product. Quick decision and delivery. Good support after receiving item.

The account manager is helpful and responsive. He provides a great service, explaining things at my level.

We currently use a pay as you go through cardnet but felt that a contract would offer better value for money. Figures were provided based on our merchant use to compare. Due to the nature of our business it required authority from several people (other than myself). This was all done via email, which was easy to follow.
My customer contact was Hanna L. She kept me up to date with the process and called me as and when agreed. It was pleasant to speak with an individual who knew about the product and didn’t just read from a script.

Cardnet offers solid bank-backed reliability and good support.

Appalling service - avoid! Communication is non existant. Written information incorrect. No proper support available- just shrugged shoulders. Wrong information about registration led to unnecessary installs on computer which has messed my system up. Still waiting a month later to learn how to use their system. So many passwords ( some of which are laughably insecure) and log in levels. Avoid

I have had great support from the cardnet team especially Kelly always super helpfull and deal with my queries and always get resolved quickly the whole team have been realy helpfull.

Fantastic service. Extremely efficient. Wouldn't hesitate to recommend. Other providers just didn't match up.
Special thanks to Richard Swinfield, who was first rate throughout and did exactly as he said he would at all times. Thank you.

A bank is just a bank to most, but when looking at ensuring we got all the features and facilities we needed for the company the personal touch and personal support was exacty what we needed. Walked through every feature, detailed discusssion on what we needed, why we needed it and what they could offer. The service and attention to detail for us was superb. Thank you Michael Scott

We have been exploring our options for payment processing - our most recent customer service experience with Cardnet was first class as soon as we had established the right person to speak with.