Ordered through 3rd party debenhams a wicker picnic basket. Came with broken items. Contacted both company's. Livivo tried to tell me they couldn't send a replacement as it was "out of stock" i had a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Love the electric blanket, so cosy and effective during winter and really helps with the heating bills! Had a small issue where my blanket stopped working after around 6 months but I reached out to th... Se mer
Företaget har svarat
I brought a cat tower from you for my boy as a little treat for his recovery from a dog attack an he loves it but unfortunately it broke within a week but I emailed them right away an within an hour I... Se mer
Företaget har svarat
Love my electric blankets from Livivo. I have bought 5 so far in a variety of colours for various family members . They are do cosy. Customer service has always been excellent. I have only ever had tw... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Livivo, we believe home is an expression of style, and that should be possible for everyone. Independent British business, delivering to your home from ours in Glasgow.
Kontaktuppgifter
8 Nelson Mandela Place, G2 1BT, Glasgow, Storbritannien
- support@livivo.com
- livivo.com
4,3
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
ROTARY CLOTHES AIRER
Ordered rotary clothes line on 6th Feb, deliverd on the 8th Feb by Everi. New airer fitted into the existing ground socket so up and running in no time at all. Cost me £30 and just as good quality as the most expensive ones costing £90. Happy to reccomend this item
6 februari 2024
Svar från Livivo
Hi Maurice,
Thanks for taking the time to leave us some brilliant feedback, we greatly appreciate it!
Please don't hesitate to contact us if you have any further queries in the meantime.
Kind regards,
Team LIVIVO
Very helpful and considerate driver.
3 februari 2024
Svar från Livivo
Hi Martin,
Thanks for taking the time to leave us some lovely feedback, we greatly appreciate it!
Please don't hesitate to contact us if you have any further queries in the meantime.
Kind regards,
Team LIVIVO
Not so good after all!
Updated 7/6/24
Having now got my cushions out for the summer I have discovered that this cover leaks very badly as they were soaking wet yesterday. I reached out to Livivo to be told they only have a 90 day warranty! Not come across this before, most items have a 12 month warranty. Needless to say I will never purchase from them or recommend them to anyone again.
I just ordered a garden bench cover as my old one was damaged. Super service, it arrived in under 24 hours! Good quality cover which seems to resist rain very well and looks very smart. The follow up email thanking me for my purchase was a nice touch.
I also have a heated throw from Livivo, purchased last winter. Such a lovely soft blanket which washes very well, it’s that cosy I rarely have to plug it in! I’ve recommended it to family and friends, they love theirs too.
3 februari 2024
Omdöme utan inbjudan
Svar från Livivo
Hi Nikki,
Thanks for taking the time to leave us some brilliant feedback, we greatly appreciate it!
Please don't hesitate to contact us if you have any further queries in the meantime.
Kind regards,
Team LIVIVO
I love my Livivo heated throw
I love my Livivo heated throw. It has saved me having to have my heating on all day thus economic.
Customer service is excellent too. I cannot recommend it enough.
2 februari 2024
Omdöme utan inbjudan
Svar från Livivo
Hi Eve,
Thanks for taking the time to leave us some lovely feedback, we greatly appreciate it!
So pleased to hear you were impressed with the service provided.
Please don't hesitate to contact us if you have any further queries in the meantime.
Kind regards,
Team LIVIVO
Avoid Livivo heated blankets
I bought a Livivo heated blanket but did not use until this year as its not been cold enough and after less than a week of use the controller is dead! Livivo just say its out of warranty (less than a few weeks out) and no repairs are possible. For an item that costs close to £60 to stop working after a week of use is so poor and customer care's attitude is its not their problem. Highly advise avoiding buying Livivo products. I will replace with another brand.
17 januari 2024
Omdöme utan inbjudan
Svar från Livivo
Hi Pam,
Thanks for reaching out. Please accept our sincere apologies for any inconvenience our warranty terms and conditions have caused.
Unfortunately, we do not offer a repair service.
Please accept our sincere apologies again for any disappointment caused.
Please don't hesitate to contact us if you require any future assistance and we will be more than happy to help.
Kind regards,
Team LIVIVO
Dual control mattress blanket
Comfortable but extremely slow to heat up. The remote resets and needs to be started again each night. I do like the dual controls and timer as most don’t have these. Just wish it heated quicker. Surely it shouldn’t take so long, even after 15mis the bed is not cosy at fully heat setting.
23 december 2023
Omdöme utan inbjudan
Svar från Livivo
Hi Fiona,
Thanks for taking the time to leave us some great feedback.
Please don't hesitate to contact us if you have any further queries in the meantime.
Kind regards,
Team LIVIVO
Excellent service.
Excellent products at a very good price. I purchased a Christmas light and it lights up all my lounge window. Very fast delivery.
2 januari 2024
Svar från Livivo
Hi Catherine,
Thanks for taking the time to leave us some lovely feedback, we greatly appreciate it!
Please don't hesitate to contact us if you have any further queries in the meantime.
Kind regards,
Team LIVIVO
The 10% off code never arrives even…
The 10% off code never arrives even after using multiple email addresses. Next day delivery? What using Yodel pigs will fly first.
4 januari 2024
Omdöme utan inbjudan
Svar från Livivo
Hi Dave,
Thanks for leaving some honest feedback. So sorry to hear you did not receive our discount code. Our Community Manager has reached out just now to assist you further with getting your 10% code!
Kind regards,
Team LIVIVO
Easy ordering process and free next…
Easy ordering process and free next day delivery!
27 december 2023
Svar från Livivo
Hi,
Thanks for taking the time to leave us some great feedback.
Please don't hesitate to contact us if you have any further queries in the meantime.
Kind regards,
Team LIVIVO
Amazing blanket
Amazing blanket, ordered one as wasn't sure of quality. I'm now ordering 2 more, as me and husband and daughter seem to fighting over it 🤣 it's amazing and so warm for those winter months! You will not regret it.
3 januari 2024
Omdöme utan inbjudan
Svar från Livivo
Hi,
Thanks for taking the time to leave us some lovely feedback.
Please don't hesitate to contact us if you have any further queries in the meantime.
Kind regards,
Team LIVIVO
Brilliant customer service
Brilliant customer service sorted an issue out i had in less than 12 hours been going round in circles with Debenhams for five weeks
I will defiently buy direct in the future .
22 december 2023
Omdöme utan inbjudan
Svar från Livivo
Hi Jane,
Thanks for taking the time to leave us some great feedback.
Please don't hesitate to contact us if you have any further queries in the meantime.
Kind regards,
Team LIVIVO
Fabulous service our ice bucket came…
Fabulous service our ice bucket came the next day as promised can’t fault the quality we will definitely be ordering from here again
14 december 2023
Svar från Livivo
Hi Anthony,
Thanks for taking the time to leave us some great feedback.
Please don't hesitate to contact us if you have any further queries in the meantime.
Kind regards,
Team LIVIVO
Product arrived damaged
Product arrived damaged, company difficult to reason with, made a lot of stress for me. Unpleasant dealing with them all round. No fire now for Christmas, and a lot of rigmarole to endure. I'm disabled and housebound. Will never use this company again.
19 december 2023
Omdöme utan inbjudan
Svar från Livivo
Hi Paula,
Thanks for taking the time to leave us some honest feedback.
So sorry you received the fire with a cosmetic scratch, I can see our team offered a partial refund which you declined so our Community Manager has booked you in a collection for tomorrow to pick up the item for a full refund for you.
Please do check your messages as we have organised a tracking code for you.
Please don't hesitate to contact us if you have any further queries and we will be more than happy to help.
Please accept our sincere apologies again for any inconvenience caused.
Team LIVIVO
Very speedy service first rate
9 december 2023
Svar från Livivo
Hi Heather,
Thanks for taking the time to leave us some great feedback.
Please don't hesitate to contact us if you have any further queries in the meantime.
Kind regards,
Team LIVIVO
In April I purchased a heated blanket…
In April I purchased a heated blanket for my partner who suffers from the cold a lot more than myself and she used it until the summer. It was stored away and inevitably came out into use again once the weather turned.
Recently the controller stopped working so I contacted customer service who promptly dispatched me a new one, with only a few simple questions to answer.
Amazing after market support!
Will be buying from them again.
8 december 2023
Omdöme utan inbjudan
Svar från Livivo
Hi Mark,
Thanks for taking the time to leave us some lovely feedback.
We do appreciate it.
Please don't hesitate to contact us if you have any further queries in the meantime.
Kind regards,
Team LIVIVO
Good customer service
Good customer service , item exactly as described and delivered quickly.
4 december 2023
Svar från Livivo
Hi,
Thanks for taking the time to leave us some lovely feedback.
Please don't hesitate to contact us if you have any further queries in the meantime.
Kind regards,
Team LIVIVO
I enjoyed shopping at Livivo
I enjoyed shopping at Livivo. The throws are lovely and so soft. I love them
26 november 2023
Svar från Livivo
Hi,
Thanks for taking the time to leave us some lovely feedback.
We do appreciate it.
Please don't hesitate to contact us if you have any further queries in the meantime.
Kind regards,
Team LIVIVO
Amazing service would defo recommend to…
Amazing service would defo recommend to anyone 🤩
23 november 2023
Svar från Livivo
Hi Sharron,
Thanks for taking the time to leave us some lovely feedback.
We do appreciate it.
Please don't hesitate to contact us if you have any further queries in the meantime.
Kind regards,
Team LIVIVO
Christmas lights good value fir money…
Christmas lights good value fir money would order again
23 november 2023
Svar från Livivo
Hi Heather,
Thanks for taking the time to leave us some brilliant feedback. We do appreciate it.
Please don't hesitate to contact us if you have any further queries in the meantime.
Kind regards,
Team LIVIVO
It saves on your electricity heated blanket
Heated blanket, it's nice and cosy, and doesn't use that much electric
22 november 2023
Svar från Livivo
Hi Brenda,
Thanks for taking the time to leave us some lovely feedback. We really do appreciate it.
Please don't hesitate to contact us if you have any further queries in the meantime.
Kind regards,
Team LIVIVO
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.