Linnk Omdömen 8

Svar från Linnk

7 dagar sedan

Hi Kirill — thank you for the feedback. Linnk preserves your document's original layout and aims for fluent, natural translations; when the output looks off, it's most often the translation mode — for example the layout-preserving 'Same Look' versus the OCR-based 'Smart Scan' for scanned files — or the source file itself. Our team would be glad to look into your specific case and make it right. Could you email contact@linnk.ai with the account address or receipt number used (and the file, if you still have it)? Translated files are automatically removed after 48 hours for privacy, so we're happy to re-run anything that's no longer in your history.

Svar från Linnk

7 dagar sedan

Hi William — thank you for the feedback. Linnk and DeepL take different approaches: we focus on preserving your document's original layout and formatting and on translation fluency, which is where we believe Linnk performs strongest. When a result doesn't read well, it usually comes down to the translation mode or how the file was set up rather than the engine itself, and our team would be glad to take a look. Please send the file or a few details to contact@linnk.ai and we'll review it and help you get a better result.

Svar från Linnk

7 dagar sedan

Hi William — thank you for the detailed feedback, and we're sorry. You contacted us on April 10 asking for a $20 refund and how to cancel, and we didn't get back to you — that's a mistake on our side. Both subscriptions have now been cancelled, and we've refunded the duplicate charge; together with the reversals already returned to your card, you've been refunded everything beyond the $15 for the pages that were translated. If anything still looks off, please write to us at contact@linnk.ai and our team will make it right.

Svar från Linnk

6 dagar sedan

Hi — we're sorry to hear this, and we'd genuinely like to put it right. Linnk is a real service and our team does answer support requests, so it's possible an earlier message didn't reach us. If you email contact@linnk.ai with the address or receipt number on your payment, we'll locate your annual subscription, look into what went wrong, and sort out a fix or refund — we want you to actually get the translations you paid for.

Svar från Linnk

6 dagar sedan

Hi Shani — thanks for the feedback. To be clear, Linnk isn't DeepL; we're a separate document-translation tool. The limit you ran into isn't a file-size (MB) cap — it's based on a document's length, so even a small file can exceed it if it has a lot of pages. If you email contact@linnk.ai with the document (or its page count), our team will check what happened and point you to the right plan or a way to split it so it goes through.

Svar från Linnk

6 dagar sedan

Hi Mandula — getting four blank pages back isn't the result you should have had, and we want to fix it. That kind of empty output usually points to a specific file or mode issue we can re-run correctly, or refund. Please email contact@linnk.ai with the account address or receipt number (and the file, if you still have it) and our team will make it right.

Svar från Linnk

6 dagar sedan

Hi — Linnk offers a limited free trial plus paid plans for larger documents. If you were charged unexpectedly or couldn't find the free option, email contact@linnk.ai with your receipt and we'll take a look and sort out anything that isn't right.