Lime Heating Omdömen 

63
TrustScore 5 av 5

4,8

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Very good service Had two young men from Lime heating come to change our kitchen tap two days ago and they were professional and came on time leaving us plenty of time that afternoon to go out. The... Se mer

Betygsatt 5 av 5 stjärnor

Steve diagnosed the problem with our boiler almost instantly, to make sure he called the manufacture to check, a quick trip to a supplier, fitted and finished in no time. Couldn’t ask for better serv... Se mer

Betygsatt 5 av 5 stjärnor

Excellent service and great communication throughout. The gas engineer was very polite and put up with my dog pestering him constantly. He also checked a gas appliance that wasn’t on the check list, w... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

My letting agent contacted Lime Heating on my behalf and I was contacted by Lime Heating within an hour to book in an appt for them to come out, again this was very swift. The first issue was ident... Se mer

Företaget har svarat

Företagsinformation

  1. Värmeteknik
  2. Gasingenjör
  3. Uppvärmningstjänster
  4. Rörmokare

Skrivet av företaget

Welcome to Lime Heating. We bring a fresh approach to heating and gas and a commitment to delivering results that exceed your expectations. Our Gas Safe registered team are here to solve your heating and plumbing issues with expertise, reliability, and a customer-first approach. From dripping taps to boiler installs, we're here to help.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

63 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(63)

39 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Used Lime a few times now

Used Lime a few times now, and always a great job done. Clean workmanship and gets us the end result we want. An easy recommend.

9 juli 2025
Omdöme utan inbjudan
Logotyp för Lime Heating

Svar från Lime Heating

We really appreciate you taking the to share your review! And we love that you're happy with the end result 💫

Betygsatt 5 av 5 stjärnor

Great service from Lime Heating

Lime Heating recently carried out two jobs for us. They were meticulous with each one, despite the fact that on the first job - a shower repair - a critical part was missing from the manufacturer-supplied unit that had been sent out to us. A big thank you to Nick and Ross for their courtesy and professionalism and for being great ambassadors for the company! 😀 We would certainly use Lime Heating again.

20 juni 2025
Omdöme utan inbjudan
Logotyp för Lime Heating

Svar från Lime Heating

Thank you, Andrew! We're really grateful that you took the time to leave us a review, and such a glowing one! We look forward to working with you again in the future.

Betygsatt 5 av 5 stjärnor

Excellent service.

Excellent service.
Alireza couldn't have been more helpful if he tried. Top man who knows his stuff and cleaned up afterwards.

7 maj 2025
Omdöme utan inbjudan
Logotyp för Lime Heating

Svar från Lime Heating

Hi Andy, we're so pleased that you were happy with our service! We look forward to working with you again in the future.

Betygsatt 4 av 5 stjärnor

Unexpected challenges

I have used Lime Heating a number of times now.
They recently installed an unvented hot water tank for us, to improve the water pressure for showers
Ross installed the tank professionally with care, adapting the original plan to relocate the outlet. He also dealt with a leaking joint in a nearby pipe which became evident immediately, once the system had a greater pressure of water going through.
Sadly, and this is not a criticism of Lime, I wish I'd known this was likely to be an issue, as we have had several other leaks arising since.
They have been dealt with satisfactorily, but created a lot of unexpected mess & expense.
Staff at Lime have been unfailingly responsive, & professional, but they do not offer an emergency service.

26 mars 2025
Omdöme utan inbjudan
Logotyp för Lime Heating

Svar från Lime Heating

Hi Gilda, thanks for taking the time to share your experiences. Unfortunately, as you say, the increased pressure can highlight weaknesses in the system and it’s luck of the draw as to what, if anything requires attention as a result. We’re always careful to explain this at the time of quoting but of course, the additional disruption is never ideal.

We’re glad you hear you’ve been happy with our service and responses. We do offer emergency call outs within our usual opening times and hope to be able to offer out-of-hours response in the future too.

Betygsatt 5 av 5 stjärnor

Great service

The guys have done big and small jobs for me. On the bigger, a full boiler replacement with new immersion tank. On the smaller level, fixing a leak. They're professional, kind and do a good job.

10 mars 2025
Omdöme utan inbjudan
Logotyp för Lime Heating

Svar från Lime Heating

Many thanks for taking the time to leave a review. Always here if you need us again!

Betygsatt 5 av 5 stjärnor

We booked an engineer to visit us about…

We booked an engineer to visit us about replacing our old toilet. Shortly afterwards we received a very acceptable quote and next week the new toilet was in place.
Excellent, efficient and recomendable.

21 mars 2025
Omdöme utan inbjudan
Logotyp för Lime Heating

Svar från Lime Heating

Hi Len, thanks for taking the time to leave us a review!

Betygsatt 5 av 5 stjärnor

Efficient boiler repairs.

Engineer (Chaz) arrived exactly at the time booked and correctly diagnosed the problem with our boiler. An appointment was made within a few days and the faulty part replaced. When minor adjustments needed to be made, these were again done quickly and efficiently. All in all fast, efficient service from polite and helpful engineers.

5 februari 2025
Omdöme utan inbjudan
Logotyp för Lime Heating

Svar från Lime Heating

Hi Simon, thank you for your review. We're delighted to hear that you were happy with our service and our engineers. We look forward to working with you again in the future!

Betygsatt 2 av 5 stjärnor

Misdiagnosis -Delays to tenants having heating & hotwater

Lime contacted in January 25 to diagnose an issue with no heating. Lime’s engineer visited and failed to ask all the necessary relevant questions before visiting the property and also during the site visit regarding the issue with no heating or hot water.
Lime’s engineer was quick to diagnose a faulty thermostat as it was flashing/bleeping and quoted for replacement. Stupidly we paid the full amount upfront for the work as their invoice failed to mention only 50% was required. Upon the engineer installing a new thermostat the issue was not resolved. The engineer then performed further checks to diagnose the problem, eventually reporting a failed central heating pump and a small leak to the backup immersion heater, which may have been leaking for some time as the carpet was heavily stained. Basically, the engineer failed to perform a thorough check before diagnosing correctly in the first instance. This caused unnecessary delays to tenants who had to go without heating and hot water for over a week in cold January not to mention the ongoing costs to us. Lime provided a non-competitive quote for the additional work, to replace the pump and replace the immersion heater. Lime's company director failed to accept any accountability/responsibility for the engineer’s initial misdiagnosis, or to offer any reimbursement for the incorrect diagnosis. Due to a loss in confidence with Lime heating, a second opinion from British Gas was sought , where a highly competitive quote was provided and they managed to completed the works providing the tenant with heating and hot water which took them just over and hour.
On a separate note, whilst British Gas were on site, we instructed them to perform an annual gas safety check to the boiler, they reported the flue from the boiler to the external wall was not sealed, this was identified as a risk and requested action as soon as possible, incidentally, Lime Heating failed to report this on their gas safety report having performed the gas safety check last year in 2024. Once again this has caused a total loss in confidence with Lime Heating.
It’s a real shame not to be able to support your local businesses, sadly on this occasion the more established national company provided, efficiency great job satisfaction and piece of mind at a lower cost.

14 januari 2025
Omdöme utan inbjudan
Logotyp för Lime Heating

Svar från Lime Heating

Hi Dee,

Thank you for taking the time to leave a review.

Obviously we are very disappointed that you feel let down by our service but we disagree with several of the points you have raised.

Firstly, our engineer attended site, investigated and diagnosed an issue with your thermostat, tested the system and managed to heat the property temporarily – thereby showing the pump was operational at the time. We quoted the work and arranged for the repair promptly. Whilst carrying out the repair, it was found that the pump had unfortunately stopped working. While inspecting the pump, our engineer identified a very minor leak from the immersion. We understand the frustration of unexpected additional costs on your part, however we can only deal with the issues as they arise. All our costs have been clear and our email clearly states a 50% deposit is required, along with several ways to pay both the deposit and full balance.

Secondly, as clearly stated when we spoke, Gas Safe technical bulletin 152 specifies that a boiler flue is required to be sealed either internally or externally. As the property is not a ground floor flat, the external seal is difficult to check, though not impossible if not sealed internally. British Gas have not shown that the flue is not sealed on the outside, only commented that it is not sealed. We have requested proof which has not been provided by yourself or the British Gas engineer, and as such will continue to trust our team are performing the relevant checks.

As we discussed during our phone call before these reviews were posted, we cannot agree to demands for repayment under the threat of negative reviews across our platforms. We take all feedback seriously and always strive for fair resolutions, but we believe this review does not reflect the situation accurately. We hope that anyone reading this will see that we operate with integrity and always aim to provide the best service possible.

Regards
Lime Heating

Betygsatt 5 av 5 stjärnor

Anisha

Amazing costumer service

4 februari 2025
Omdöme utan inbjudan
Logotyp för Lime Heating

Svar från Lime Heating

So grateful for your review, thank you.

Betygsatt 5 av 5 stjärnor

Great service

Great service. Easy and flexible when booking in my boiler service. Good price and when the worker came, he was very professional and completed the service in a timely and professional way.

16 januari 2025
Omdöme utan inbjudan
Logotyp för Lime Heating

Svar från Lime Heating

We really appreciate you taking the time to leave such a positive review. Thank you, Ben!

Betygsatt 5 av 5 stjärnor

amazing professional service

we have used Lime Heating several times and on each occasion they have given us complete customer satisfaction. Unlike British Gas, Lime Heating are easy to communicate with, both online and by phone. Our appointment was made and completed on the same day.
Their engineer, Ross, was very professional, friendly, efficient and skilled.

21 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

All Good

Very Good.All the communication was spot on. Ross and his colleague quickly identified and fixed the problem. Would definitely use Lime Heating again

13 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I’ve used Lime before and cannot fault…

I’ve used Lime before and cannot fault them at all. Easy process for quotes and bookings. All the staff I’ve dealt with are knowledgable, polite and helpful.
Nothing is too much trouble for them.
I would recommend them to anyone who wants a trustworthy company to do work for them

12 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Friendly & helpful service

Shaz came to service our boiler. Very friendly service and gave great advice on how to keep our radiators balanced. Very thorough job and would highly recommend anyone looking for a good, honest heating company at a very reasonable price. Thanks!

25 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Polite & efficient

Shaz visited today to check the gas boiler for a landlord certificate. He was polite, thorough & efficient - I would certainly recommend

16 juli 2024
Omdöme utan inbjudan
Logotyp för Lime Heating

Svar från Lime Heating

Many thanks for the positive review. We look forward to working with you again!

Betygsatt 5 av 5 stjärnor

Great service from people I can trust

Great service from people I can trust. Just waiting for the service plans to be available and then we'll be leaving BG who like HomeServe have told us they can't cover our boiler as they can't get parts. Lime Heating showed me that they can very easily and unlike the others didn't try to scare us into getting a new boiler. Finally, heating and plumbing are sorted for good. One less thing to have to worry about.

3 juli 2024
Omdöme utan inbjudan
Logotyp för Lime Heating

Svar från Lime Heating

Thanks, Jason! We're working on it!

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