Poor service, poor customer service. Do not use. Still waiting for empty bins to be taken away which been two months now as cancelled our contract within just 3 weeks of starting with them as bins nev... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Been with Lili Waste a few months now, requested an extra collection at short notice a simple phone call and they were here the following day, as a small business owner this is the sort of service tha... Se mer
From first contact all our dealings with Jordan Boswell and Lili have been first class. They understood our requirements and tailored their solutions to the special conditions Tonbridge Angels FC re... Se mer
Easy set up & friendly staff, received an email when delivery of the bin was due and collection days, one month in things are running smoothly. Had a awful previous experience in with commercial waste... Se mer
Företagsinformation
Skrivet av företaget
Is your business considering a new approach to recycling or commercial waste services? At Lili Waste, we pride ourselves on providing comprehensive business recycling and waste collection services tailored to your needs. We offer direct collection solutions that can save you up to 30% on your current waste management contract. Choose Lili Waste for a dependable partner in managing your business waste responsibly and efficiently. No call centres and our average wait time to reach us is just 6 seconds. Join us in making a positive impact on both your bottom line and the environment. • East Yorkshire • Leeds, West Yorkshire • London • Romford and East London • Redbridge • Kent • Southampton and Portsmouth • Cardiff and South Wales
Kontaktuppgifter
6 Lyons Crescent, TN9 1EX, Tonbridge, Storbritannien
- 0345 50 50 500
- sales@liliwaste.co.uk
- liliwaste.co.uk
3,6
Medel
201 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
These people are frauds
These people are good liars. They rip off a good amount of money every month but they don’t want to collect bins. Totally a waste of time. The customer service is pathetic, good for nothing. Says they will collect the bins asap by this week but they never show up. So much complaints from the neighbours for the bad smell.
DO NOT SIGN UP with them. They are FRAUDS.You will regret if you sign up.
10 april 2024
Omdöme utan inbjudan
Svar från Liliwaste
Thank you Fathima , we have asked you for more information as we do not have any details for you as a customer and you have not replied to our request , your allegations about our services cannot accepted as you have not contacted us. We can only assume this is not a genuine review , can you contact us immediately ether by phone on 0345 50 50 500 or sales@liliwaste.co.uk to confirm otherwise.
The Lili Waste Team
Svar från Liliwaste
Thank You Lizzie for your 5 star review, we are so pleased you are happy with our service and price. The Lili Waste Team
Svar från Liliwaste
Thank You Craig, we are thrilled you can share your positive experience with us.
The Lili Waste Team
Wonderful sales and customer services…
Wonderful sales and customer services team at Lili Waste who helped us switch over from a more expensive company a few months ago. Seamless process and friendly team. Thank you!
8 januari 2024
Omdöme utan inbjudan
Svar från Liliwaste
Thank you for your kind review! We will feedback this 5 star review to the Liliwaste team .
bad service
4 mars 2024
Omdöme utan inbjudan
Svar från Liliwaste
Thank you for your review , however we cannot find any customer details for you , can you contact customerservices@liliwaste.co.uk or phone 0345 50 50 500 so we can resolve any issues.
Don’t trust them
now
NEW
Please don’t trust these cowboys bunch of liars 😡😡😡😡last 9 years they missed my collection 100 times and past 3 months 10 miss collections, and today don’t go with this company you will regret
26 januari 2024
Omdöme utan inbjudan
Wonderful & Professional Service
Liliwaste helped us resolve an issue of abandoned bins that Serco left and refused to accept responsibility for. Once Liliwaste took over, they stepped in and cleared out the bins and rubbish without hesitation. I hate they had to inherit the problem, but they did not waver in professionalism and resolved the problem quickly anyway.
7 december 2023
Omdöme utan inbjudan
Svar från Liliwaste
Thank you for your 5 * star review . Many thanks The Lili Waste Team
Literally a waste of time
Literally a waste of time . 6 emails & 3 calls to get a change of service and all that happened is they didn't empty one of our bins for 6 months .
There are plenty of other decent service providers.
31 augusti 2023
Omdöme utan inbjudan
Svar från Liliwaste
Good morning , thank you for your feedback and bringing this to our attention. We have run an investigation on the issues raised above and we will be contacting you shortly to resolve your issues
Meanwhile if you need to bring anything else to our attention please do not hesitate to contact us via email or call on the CS line.
We are looking forward to hearing from you .
Liliwaste team
Great service
Great service. And you get to talk to a real human in a local office. Really good for us as a small sailing club with seasonal needs. We've been with Lilliwaste for over a year now. It was easy to jump ship from the competition, and cheaper. I have deleted my comments on the large national company we were with before as I was not polite and mentioned them by name which is probably not allowed. But you probably know who I am talking about.
7 mars 2023
Omdöme utan inbjudan
Svar från Liliwaste
Thank you for your kind words we are pleased you are happy with our services. The Lili Waste Team
Really good company providing my…
Really good company providing my restaurant the general waste collection!Tom from sales team was very friendly and offered me the very good quote!
Highly Recommend!
6 mars 2023
Omdöme utan inbjudan
Svar från Liliwaste
Thank you for your kind review , we will pass on your praise to Tom . The Lili Waste Team
Brilliant service from start to finish
7 mars 2023
Omdöme utan inbjudan
Svar från Liliwaste
Thank you for your 5 * star review . Many thanks The Lili Waste Team
Great service and accurate price
Great service and accurate price! Very happy with the service provided and will definitely recommend to others!
7 mars 2023
Omdöme utan inbjudan
Svar från Liliwaste
Thank you for your review, we will pass on to the team. Many Thanks The Lili Waste Team
Really want to recommend this company
Really want to recommend this company, helpful considerate, listened.
Did exactly what we asked, and quoted for exactly what we wanted.
No sales pitch, just happy to help
Can not say enough and very happy we found them to sort our waste problems as a Charity we have to be mindful who we work with and our budget; they got 5 stars on all services.
Thanks Guys, especially Dave :)
16 februari 2023
Omdöme utan inbjudan
Svar från Liliwaste
Thank you for your recommendation , we will pass om your praise to the team.
The Lili waste Team
Brilliant customer service from Dave…
Brilliant customer service from Dave and Tom! Went the extra mile to take my business on as a new client and bent over backwards to be helpful. Cannot recommend this company and in particular, these two guys enough!
Thank you so much!
16 november 2022
Omdöme utan inbjudan
Svar från Liliwaste
Good Morning,
Thank you for taking the time to write this review. I will ensure this good feedback is given to the sales team and especially to Dave and Tom.
We are glad to hear you are happy with the team and we look forward to providing you with the best possible service.
Kind regards,
Liliwaste team
Thank you Danielle
Danielle Cindery-Smith was FANTASTIC from lili waste services this, is why i rejoined as I went through broker last time and Danielle’s customer service skills were 10/10 so, we need more people like her in these companies as nothing was too much trouble
She’s a credit to Lili waste services
I’d just like to add that I will never book waste services via a broker again ( which I did in the past ) I will always only go direct to the company as the understand they needs of their customers and I have also used the other supposedly TOP waste service providers and Lili waste services are number 1 on my list
17 augusti 2022
Omdöme utan inbjudan
Svar från Liliwaste
Good Morning,
Thank you for taking the time to write a review. At Lili waste we pride ourselves on our fantastic level of customer service as well as our low rates.
I will make sure this great feedback is passed to the sales team and especially to Danielle Cindery-Smith.
Kind regards,
Avoid! Use Biffa.
Used this company for years. Since they changed from 707 Waste they have become one of the worst companies we have ever dealt with.
Collections are unreliable, office staff are rude and unhelpful. There are continuous overweight charges. They are full of excuses including regular vehicle breakdowns, which one of their drivers even refuted. Not good when your running a food business to have food left piled up at your premises. They trap you in contracts and refuse to let you leave. We had to pay over £420 or risk legal action against us, despite never signing a new contract! Reviews from other customers are saying exactly the same.
Use Biffa. Very reliable, cheaper and no overweight charges!
15 juli 2022
Omdöme utan inbjudan
Svar från Liliwaste
Thank you for bringing this to our attention. We would like to run an investigation on the issues raised above. Could you please send us an email to customers@liliwaste.co.uk ? We have found the review left today very surprising as we haven't been servicing your account since 2020 . please advise on what is the reason for posting such a late review.
We are looking forward to hearing from you .
LiliWaste team
Professional and efficient.
Very competitive prices and they have been collecting on time. The sign up process was very easy. One headache free process for business.
My only recommendation is to ask the collector to lock the bin again once they've collected. As in the area we operate in, people always take the opportunity to add a few bags on their own.
Overall, I would highly recommend.
24 juni 2022
Omdöme utan inbjudan
very professional service
15 juni 2022
Omdöme utan inbjudan
Liliwaste have great customer service…
Liliwaste have great customer service not too expensive with no hidden charges give me all the information I need and easy to contact bin emptied on time would recommend thank you
1 maj 2022
Omdöme utan inbjudan
Svar från Liliwaste
Good Morning,
Thank you for taking the time to write a review. At lili waste we pride ourselves on our fantastic level of customer service as well as our low rates.
Kind regards,
Jade
Svar från Liliwaste
Good Morning,
Thank you for taking the time to write this review.
Kind regards,
Jade.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.