Lightningbroadband Omdömen 

Like many others I am locked into this provider since my building has an arrangement with them. If I had a choice I would definitely not be staying with them.
Avoid if you can

Absolutely shocking from start to finish. Since signing up with lightning had nothing but problems. And the customer service process is an absolute disgrace.

I am tied into this provider and the building has an agreement with them so I’m locked in it I would have left a long time ago.

The internet is unuseable so I upgraded thinking the problem was the speed of anything it’s got worse but I’m paying more for a service I’m not receiving. Initially tried to blame my router I bought a new one. They still tried to blame that. They send me an error router so they can keep track and they agree the speeds are shocking… rather than any action being taken nothing… silence I try and talk to somebody I just get taken through the same script which is pointless. I’ve tried to speak to a manager they don’t want to know.

The problem is the infrastructure isn’t adequate to handle people using the internet which is insane. That’s the whole point of what they do surely. And they won’t do anything about it their solution is to drop me back down to the speed I was at when I first had the problem again what on earth is this going to do! Absolutely useless and avoid this company at all costs

Terrible Internet provider constantly drops out and tethering all day. Long complaint process it is just as ridiculous. Need to log a ticket. They get back to you in around 2 to 3 days. Everything‘s your fault. Buy new cables modem etc. Don’t sign up. I’m stuck because the building I live in has some sort of agreement with them.

Worst internet I've ever used. Constant dropouts and lagging. Very slow to load anything. Do not sign up.

Fantastic customer service and an absolute stable, super fast internet. Highly recommended!

Terrible!

Internet drops out at least 20 times per day. Working from home is now impossible. Can not get phone reception in building with phone provider- wifi calling is a necessity.

Been forced to buy new cables, modems etc. As it is always the customers faulty equipment causing the issue. Currently on my 4th modem and 3rd cable and it is getting worse each week.

Unfortunately, there is no possibility of changing providers. We are all stuck.

This is not acceptable. 3 years of daily drop outs is far from providing the service that is paid for.

Do better.

Arrogant, unhelpful agents, a complete lack of accountability, and multiple mistakes that disconnected my internet while they repeatedly refused to help resolve it.

I hadn’t even started my service with Lightning Broadband and still had the worst experience.

I submitted a sign-up request and clearly specified that my service must start three weeks later, as my existing internet service was still active and paid for until then. Minutes after submitting the request, I received a welcome email from Lightning Broadband, and my internet was immediately disconnected!

I called Lightning Broadband and they refused to take responsibility and told me to contact my existing provider. That provider confirmed Lightning Broadband had requested the transfer, which caused the disconnection. Even after I relayed this information, Lightning Broadband continued to deny responsibility.
The agents were unwilling to help and repeatedly used phrases such as “Definitely not,” “100% sure,” and “You have been given false information.” One agent even told me, “You are not even a customer yet as you haven’t paid yet,” and refused to investigate the matter. This was a very disappointing customer service experience.

Only after I got written proof from my existing provider that Lightning Broadband has requested the transfer, they finally admitted the error was theirs. Without explaining what happened, they provided a temporary connection so I could work, which lasted only minutes before being disconnected again due to another internal technician mistake.

In short, they entered the wrong service start date, disconnected my prepaid internet, refused accountability, and wasted an entire work-from-home day. Everything was ultimately blamed on a “system error.”

I am not questioning their amazing pile of short five-star reviews, they may reflect smooth, uncomplicated cases. But when something goes wrong and real support is needed, the experience quickly turns into a nightmare of unknowledgeable staff and repeated technical failures.

I am submitting a complaint to Consumer Affairs Victoria for the financial loss and missed work caused by their errors, since they still haven't explained to me what caused this.

I would give a negative rating if I could. The two stars are for Nathan, who was very helpful and reasonable - probably the only positive part of my experience with them.