LifeStance Health Omdömen 

This company is SUCH A JOKE. I cannot believe I’ve been dealing with this since February. I have seen 4 psychiatrists, 2 therapists and they are all garbage except Gordon Garris who I established a patient/provider relationship with and then was called to have them say they can’t take my insurance anymore after months of being there! Then with the new person I was supposed to have today, I got called a HALF HOUR before my appointment to cancel because the person is out sick. This was supposed to be a virtual appointment, but they tell me it says in person on their end but she works an hour away! This company is so unprofessional, major pill pushers, the therapists do nothing, they don’t listen or care. I am looking elsewhere because this place is seriously not for anyone looking to get help. They make it so difficult and cause life so much more stress which is real great with mental health issues. What the heck?! The ONLY person working here that is worth anything is Gordon, he got me off all the unnecessary meds and got me on the right track. I’m so angry that these people are supposed to be helping but they just make everything worse. Don’t go here unless you can see Garris.

I am absolutely disgusted by my experience with LifeStance Health, especially considering a company providing mental healthcare to individuals who deserve compassion, professionalism, and respect. On Friday, I called to reschedule my appointment scheduled for the following Tuesday. The representative was unprofessional and NEVER informed me that rescheduling would result in a $100 charge. Not once did she explain that I was outside their cancellation window. She simply rescheduled my appointment without disclosing the financial consequences. Had I been informed, I could have made an educated decision. When I called, LifeStance refused to take accountability, claiming that understanding the policy was MY responsibility because it was available in writing. Since when does having a written policy excuse an employee's failure to communicate critical financial information during a transaction? Even more disturbing was their refusal to refund me or investigate the original call. As a college student pursuing a healthcare career, $100 could go toward groceries, transportation, and basic necessities. To dismiss that financial hardship so casually is especially troubling from a company operating in mental healthcare. I understand businesses need policies. I am not disputing the policy. I am disputing LifeStance's refusal to take responsibility for how its own representative handled the situation. Transparency, accountability, and patient advocacy should be fundamental principles, not optional courtesies.
This experience has made me seriously reconsider continuing with LifeStance because it reveals a lot about their priorities and how they treat the people who depend on their services. LifeStance, your employees' failures in communication should not automatically become your patients' financial burdens. A company built around mental healthcare should understand that compassion and accountability matter just as much as the policies it enforces.

Chinyere is very attentive and easy to work with!
Thank you for your professional service.

She is a good listener and provides empathy. She is also in time, which I really appreciate.

Great provider

Horrible scheduling and patient portal

My therapist has been very helpful and understanding. She has helped me overcome huge obstacles I never thought I could overcome alone and she has made me feel worthy and not alone.

I know LifeStance has very educated staff that know what they are doing.
Collyn Campbell is an Angel that helps me see things through a different light. I'm grateful that the VA Hospital see the need for me to continue with you. Keep up the good work.

Meeting was well organized. Looking forward to the next.

Ive only had one appointment but it was good, my therapist was comfortable to communicate with, she made me feel at ease and knew exactly what direction we need to go in to help me.

Fantastic booking experience and I love the therapist I was paired with!!

Ive not had a good experience with any of the 6 therapists ive seen here over the years.

Jeff is the best he has helped my life tremendously been with him for about 5 years I don’t know what I would do without him, he doesn’t try to change me, he accepts me for who I am and doesn’t treat me as a diagnosis, I like that he is someone who is somewhat unconventional and follows his own path and also helps clients follow their core values and beliefs rather than projecting his advice onto me. I would highly recommend him to anyone struggling to find who their true self is.

Worst worst experience ever. Would not recommend to someone genuinely seeking help.

Lifestance health charges you 100.00 no show when your appointment isn't but 35.00 dollars to me that's a rip off and you can never get anyone in the Pooler Ga office period got to go somewhere else!!!!!!

Lifestance - My wife gets an email that she missed her appointment and now owes $100
She later is able to call them asking for a pass informing them she broke her right Femur and was in the hospital on pain meds waiting for surgery..
Lifestance - not a quote but basically - sorry about that, you owe us $100
Well ok, take my $100 now and lose any future monies as she'll find someone else to go to.
Based on this, it appears a person could be hit by a car in intensive care hanging on by a thread and stinking Lifestance would still want their $100 cos you missed your appointment

So easy to use and convenient with the best dr!

Easy connection to my therapist. My therapist is already someone can rely on.

I really appreciate how easy it was to find a therapist and schedule the first appointment. I’ve only seen my therapist a few times but I love her. She listens really well, gives feedback in a kind way, is able to understand what I’m trying to say when my brain fog gets in the way.

My only issue is that I tried to call to postpone a payment/cancel an automatic payment. I was put on hold for almost 25 minutes, bounced between 3-4 people, and was still left on hold. I understand they could’ve been busy but each time someone picked up the phone, they asked for my info and why I was calling. I told 3 or 4 different people this. One woman said she was looking into it and she’d place me on a brief hold. A few minutes later, someone else took me off hold and asked who I was, what I needed etc. so the process started all over. I ended up having to hang up because I had other things I needed to do before a certain time. It was just frustrating having to go through my info 4 times to 4 different people, after the 2nd person said she was looking into it?