Lethato Omdömen 4

Very nice company. The shoes are great: the style is unique and the quality is clearly there.

I also really appreciated the customer service, which is very responsive. If your size is wrong, they can send you another pair for $75 instead of asking you to return the shoes to India, which would be expensive and time-consuming. I had to use this option twice before finding the right size. I had to use this option twice before finding the right size. It took some time, but it was definitely worth it, and now I can order other pairs with confidence.

It’s one of the best customer experiences I’ve ever had. I definitely recommend Lethato.

⚠️ Note for Europeans: the shoes run big compared to EU sizing. I recommend going one size down.

I really wish I could give 0 stars. I’ve never had such an awful experience with a company. I can not state this enough. I purchased a pair of shoes to try on to see if I’d like to wear them for my wedding. They had good reviews online. Turns out I didn’t like them as much as ones I got from another company. I emailed to return them.

All in all I exchanged 29 emails trying to make this happen, despite what seems like an easy return process on their website. They tried to persuade me to pay them $60 more to exchange them for any other pair on the site, rather than pay the fee to return to India. It cost $80 to ship them back. Steep, but I didn’t want them, and they were $230 to begin with. It wasn’t until I sent 3 follow up emails AND messaged them on instagram did they finally get back to me, stating we “already had multiple communications”. We did have multiple communications until they stopped responding, and I told them it seemed they were trying to draw out the amount of time between emails for me to miss the return window. They then again offered to ship me new shoes. I had to reiterate again I wanted to return them. Again they didn’t respond until I followed up again letting them know I would file a grievance with India’s department of consumer affairs and start a charge back process. They replied an hour later, saying they did email me back with no response. Classic gaslighting. I asked several times within my emails when I could expect a refund after shipping them out without getting an answer. After getting a vague answer, I shipped them out.

The post office said it would take a few days to a week to get there but there seemed to be some issues, not the company’s fault entirely but I contacted them 3 weeks after shipping letting them know when I had shipped them out, sent tracking info, and the status updates of the package being in India, and attempted to go out for delivery 3 times and kept going back to the post office. I asked if they knew what was going on. No reply. I followed up 2 weeks later. No response. Followed up again 3 days later, letting them know if we didn’t get this figured out I would file the grievance and start the chargeback process within 2 days. They replied the same day. They apologized for the “delayed reply”, they hadn’t gotten the package, and there was an import duty of $70 so it was stuck at the post office. I called them out that the delayed response was willfully ignoring me time and time again. Their email made it seem I was responsible for the import duty, which I was not. I told them they could go pick it up from the post office and the duty was not on me, and that I would still file the grievance the next day if it didn’t get sorted out. They responded within the hour telling me they initiated the refund of $230, and that they forgot to ask me for additional money in order to avoid the import duty. I’m not sure if that last part is ethical but whatever.

I started this return process on 3/14 and didn’t get my refund initiated until 5/6. This company is trash. I’m sure they get lots of money out of people this way, who aren’t willing to push back and know who to contact in India.

I had a great experience shopping with them, and highly recommend their service. I was looking for a pair of tan wholecut oxfords for my summer wedding, and they had exactly what I was looking for. Their digital footprint was (as of Aug 2021) a little small as they're a new company, so I sent a few messages back and forth to make sure things are legit and that they have my size. Top notch customer service through instagram and their website - super fast responses and helpful with sizing, and they also confirmed that the delivery would be on time. The DHL express tracking was super smooth for me. The shoes came in well packaged, with a shoe tongue and a drawstring travel bag for each shoe. The shoes themselves are high quality, with a robust, hand-stitched welt, buttery soft leather upper and a beautiful Italian silhouette: everything I look for in a dress shoe. I've previously purchased similar quality for two or three times the price! I would definitely recommend them to anyone on the lookout for a high quality shoe at a reasonable price.

Best pair of shoes
Bought a pair of shoes for a vacation. Received the shoes and I ordered a smaller size for my foot. Customer service is very top notch with this company. I received the shoes in time for my vacation. I will order more shoes in the future with this company based on how great of a job customer service was.