Lesley was so helpful with colour selection and getting the hat to us on time . The hat itself is lovely, well made and a beautiful colour. I would not hesitate to recommend Lesley
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Det här tycker kunderna
Lesley Ashworth always has the most beautiful items in stock but if you can’t find your size or want a different colour, they do everything possible to get you exactly what you want. I have never fe... Se mer
Lesley made me feel very welcome in her shop. She was very easy to talk to, very professional and gave me sound advice on articles of clothing. Nothing was too much trouble. The quality of clothing wa... Se mer
Delighted to find the item I’d seen elsewhere at a better price, and also able to use a Welcome discount. Didn’t give 5 stars as item wasn’t packaged as well as I would have liked - the cardboard box... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Lesley Ashworth is a fantastic shop and online store selling clothing, shoes, handbags, jewellery and accessories for women. We specialise in wedding and occasion hats and fascinators. Offering a extensive range in almost every colour and style you can imagine. We sell brands such as Mudflower, Malissa J, Elie Beaumont, Kipling, Yoshi, Dante, Life Charms and Park Lane Jewellery. Lesley and her outstanding team are passionate in continually improving, expanding and developing the range of products and services and believe that, by offering a high level of customer service, our customers will want to shop with us again in the future.
Kontaktuppgifter
Storbritannien
- lesleyashworth.co.uk
4,8
Utmärkt
200 omdömen
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Lovely product
Lovely product. Arrived well packaged and quickly. Ordered for a family wedding. Was a little worried about ordering online but so impressed i ordered another for Ascot 😊
27 maj 2025
Svar från Lesleyashworth
Fabulous delighted , it arrived in time , and you loved it, we really appreciate your feedback thankyou so much Kind Regards Lesley
Pinns (408c) Stone Crop Trousers
Very professional efficient company! Item was packed well! Super quality good fit!
31 maj 2025
Svar från Lesleyashworth
Delighted you liked them, thankyou for taking the time to give feedback it means so much to us as a small business . Kind Regards Lesley
Quick efficient service
31 maj 2025
Svar från Lesleyashworth
Thankyou so much doe your feedback delighted you liked it, and it arrived in good time. Kind Regards Lesley
Great product
Great product, delivered on time and in line with my preferred delivery pick up point.
27 maj 2025
Svar från Lesleyashworth
I am delighted you are pleased with your product, thankyou for taking the time to let us know, it means so much to our small business Kind regards Lesley
Not the service I expected
Having been in this shop many times and having had a lovely experience every time, today was so very different ..
I introduced my lovely friend to the shop telling her how lovely the fascinators are.
I know because I bought mine from there 4 years ago for my daughter's wedding.
My friends son is getting married in July so I brought her here as she has yet to find one to match her outfit.
She selected a couple of facsinators to try by the mirror.
The lady behind the counter made us feel so very uncomfortable, instructing my friend to drop the facsinators into the box at the side of the till once she had finished. We felt like a couple of naughty school girls.
We were advised that they preferred people to take their outfits in before even trying on the facsinators.
I know my friend had spent a lot of money on her outfit and it was an impromptu visit so why would she want to carry her outfit around Bromsgrove.
She did find a fascinator she liked and was going to purchase it, but decided not to due to the way we were spoken to.
Over the years I have bought a few things from this shop and always loved going in, but sadly I will never shop there again.
I happened to say that when I was trained in the handling and selling of bridal outfits that you are advised to start from the head down to the feet.
To this the sales assistant said well we've done it this way for over 20 years and we aren't going to change now.
What happened to being kind.
23 maj 2025
Omdöme utan inbjudan
Svar från Lesleyashworth
In response to your feedback, I personally investigated this as your comments are unusual as in the 22 years we have been trading this is the first of its kind...
As far as I can ascertain, there were a number of customers in the shop at the same time as you and your friends, who kindly shared some additional feedback.
As a consequence, the staff member was very busy when you visited and was serving other customers. I understand that you have personally been engaged in the bridal industry, so the last thing you want are customers randomly removing hats and fascinators from display as they damage easily so we prefer to assist customers in trying on their choices and ensure they are returned correctly.
Due to the fact that my staff member was engaged with another customer, she asked if you could place the hats you had chosen in the box when you had finished, so you didn't have to struggle putting them back on display and she could ensure they were returned to the correct place.
In speaking with other customers who were in the shop at the time, their opinion is that she didn't 'speak to you like naughty school children' and I regret you have taken it that way.
We do try and have customers bring in their outfit or material swatch to assist in matching the perfect combination as, without it, it is difficult to match our range of over 100 colours and styles, so to save disappointment, we believe that it is better to work with the customers choices. We do appreciate that many customers spend significant amounts of money on their dresses (as with your friend) but, if they are unable to bring their dress in, we will, of course try, do whatever we can with them .
Regarding your observation that we 'should start from the hat down', we believe that each customer has different requirements and we prefer to take an individual approach rather than adopting a standardised, and often, impersonal standardised approach. Unfortunately, your advice to the other customer in the shop at the time was not received well and I have had to apologise for your intervention.
As you are, probably, acutely aware, operating a small business in a retail environment is extremely difficult at present and if you feel your experience warranted a score of 1 on Trustpilot, I can merely defend our position with you - interestingly, the other 3 customers in the shop with you commented to me about the 'amazing experience they had'.
In conclusion, I do hope your friend found the perfect hat for her event and sorry that we won't be seeing you in one of our shops again
Svar från Lesleyashworth
Fabulous, so pleased it matched your outfit, and was perfect form the occasion, thankyou so much for taking the time to give us your feedback it means so much to our small business Kind Regards Lesley
Poor quality head piece.
I ordered a black head piece for a wedding in July. I immediately opened the box to try it on then repacked it and popped it in the spare room. I have since tried it on with my outfit but have noticed it is quite poor quality. One of the fine black wires that was looped round has come away from the hat so points in the air and the material on the black rose does not fully cover the inner 'bud' so you can see the polystyrene insert. It is over two weeks since purchased it so cannot return but really disappointed as it was £74.00. Obviously was not checked thoroughly enough by the packer. Unsure whether to buy something else or try to self remedy. So disappointed.
28 april 2025
Svar från Lesleyashworth
You need to contact us direct , if there is a problem or fault we are aways here to rectify it, we have not had a problem with this before, they naturally have to use foam etc to enable them to build the fascinator up, all millinery use this. You really do need to give us a chance to help you and resolve, we could have sorted this for you,.
If you e.mail direct and i can look into it.
Great offer!
Delighted to find the item I’d seen elsewhere at a better price, and also able to use a Welcome discount. Didn’t give 5 stars as item wasn’t packaged as well as I would have liked - the cardboard box was damaged on arrival, and one of the feathers out of place on the hatinator. I would have liked the option to maybe put it in a hat box. Very please with the ordering process and speed of delivery.
26 april 2025
Svar från Lesleyashworth
So pleased you was pleased with hatinator, unfortunately we have no control over the post office , our products always go out boxed and bubble wrapped. There is an option to buy a hat box on the website, .
Hope you have a fabulous event and thankyou for tsking the time to give us feedback, as a small business it means a lot.
Kind Regards Lesley
Svar från Lesleyashworth
Thankyou so much for the review , this means so much to our small business Kind Regards Lesley
The customer service was excellent
30 april 2025
Svar från Lesleyashworth
Thankyou so much for your comments, it is very much appreciated kind regards Lesley
Svar från Lesleyashworth
Thankyou so much for you comments , so pleased you was pleased with everything kind Regards Lesley
Great first time experience
Website very easy to navigate. Received item on time. Product arrive nicely packaged and in good order. I’m very pleased with them. Will use your company again. Thank you.
27 april 2025
Svar från Lesleyashworth
Thankyou so much for your feedback, this means a lot to our small business Kind Regards lesley
Svar från Lesleyashworth
Delighted you are pleased thankyou for your feedback Kind Regards Lesley
Beautiful hat!
I’m absolutely thrilled with my hat, which arrived beautifully packaged within 5 days. It is a lovely design and colour, and the colour is as good a match with my dress as I could’ve hoped for. The headband can be made completely invisible by hiding it in your hairstyle and can be adjusted. Thank you so much for a gorgeous product and efficient service.
26 april 2025
Svar från Lesleyashworth
So pleased it was a good colour match we really do appreciate your feedback thankyou Kind Regards Lesley
Great customer service
Great customer service, she really went the extra mile to ensure I had the right colour match.
2 april 2025
Svar från Lesleyashworth
So glad we got the right colour for you thankyou for the feedback, and hope you had a fabulous event Kind Regards Lesley
Ordered shoes for wedding
Ordered shoes for wedding. Beautiful shoes but unfortunately wrong colour for outfit.
Great delivery and packaging lovely.
Easy return also
31 mars 2025
Svar från Lesleyashworth
Appreciate your feedback , I hope you managed to get a good match for the wedding Kind Regards
Lesley
Svar från Lesleyashworth
Thankyou we value your feedback
Pretty Daisy cardigan
My cardigan arrived and is exactly as described in a lovely pink shade
2 april 2025
Svar från Lesleyashworth
Thankyou so much for your lovely feedback Kind Regards Lesley
Svar från Lesleyashworth
Thankyou we really appreciate your feedback
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