We have 7 cats, the newest 4 from a feral litter, and about a year old when we took them in. They have never stopped playing with the birds since they went up months ago. We actually had to purchase a... Se mer
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Det här tycker kunderna
My cat is a picky eater when kibble isn't involved. I was so happy to find a nutritious treat that she loves (and her vet loves for her) - Leo's Paws' Freeze Dried Chicken!! Well packaged and effic... Se mer
The multifunctional cat scratching carpet is saving our brand new couch! I don’t know what I was thinking buying such a nice couch but we put the material on the arm and edge and Slinky (who rejects e... Se mer
Företaget har svarat
The plastic rolls, when cut into sheets, are helpful to protect furniture, except that attaching them to upholstery is difficult. I can't use the pins that Leo's Paw provided because my cats grabbed... Se mer
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Företagsinformation
- Djuraffär
- också i
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Skrivet av företaget
Created out of love for furry friends, our mission at Leo's Paw is to offer products that improve the everyday life of cats and cat owners. Being cat owners ourselves, we only offer what we genuinely believe is the best, which is why we don’t overload our shop with endless items. We’re selective—some might say picky—but that’s only because our pets are, too. Every product we introduce has a purpose, solves a real need, and is something we would happily use in our own homes. We're not a big, soulless corporation driven solely by numbers. We’re a small, family-owned business built on passion, heart, and an understanding of the special bond people share with their pets. Every decision we make is rooted in that simple truth. We personally test and evaluate everything, ensuring that what we offer isn’t just clever or cute—it’s truly cat-approved. If our cats don’t love it, it doesn’t make the cut. At Leo’s Paw, we aim to create a positive experience for both pets and their humans. Whether it’s a toy that sparks joy, an accessory that adds comfort, or a product that makes daily routines easier, we want our customers to feel confident that they’re giving their cats something thoughtfully designed and lovingly chosen. Our goal is to bring a little more happiness, enrichment, and convenience into the lives of cats and the people who adore them.
Kontaktuppgifter
10785 W Twain Ave ste 229, 89135, Las Vegas, USA
- support@leospaw.com
- leospaw.com
4,6
Utmärkt
151 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Avoid!!
I received the wrong item. Turns out it's shipped from China. Then I received another water fountain but it was faulty. At this point I just wanted to return it, which took so many messages. Then they told me I have to send it to America. They sell themselves as a Scandinavian company, but nothing seems to be Scandinavian about them. Worse idea to buy this fountain from them
4 januari 2025
Omdöme utan inbjudan
Svar från leospaw.com
We’re sorry to hear about your experience. Receiving the wrong item and then a faulty replacement is frustrating, and we understand why you’d feel disappointed.
We do work with international fulfillment partners, which is why shipping locations can vary. That said, you should not have had to go through repeated back and forth just to resolve this.
If anything remains unresolved, please contact us directly at support@leospaw.com with your order details. We would like the opportunity to review everything properly and make sure it was handled fairly.
Did not order after reading this
Did not order after reading this - but was wary because every single review of the item I was looking at had 5 stars! That never happens on legit sites.
3 januari 2025
Omdöme utan inbjudan
Svar från leospaw.com
We understand your concern. Seeing only 5 star reviews can sometimes raise questions.
We do not filter out honest feedback, and you will find a mix of reviews across platforms, including both positive and critical experiences. Not every product is the right fit for every cat, and we respect that.
If you ever have questions about a specific item or policy before ordering, you are always welcome to reach out to us at support@leospaw.com. We are happy to provide clear answers so you can decide with confidence.
Best customer care!
Absolutely lovely support team & maximalist customer care. I love the products they provide and how they solve the problems that a customer might face (even if it's the customer's fault). I'm very thankful.
22 december 2024
Omdöme utan inbjudan
Svar från leospaw.com
Thank you so much for your kind words. That truly means a lot to our team.
We believe in taking care of our customers properly, no matter the situation, so it is great to hear that came through in your experience. We are also glad you are loving the products.
We appreciate your support and look forward to serving you again in the future.
This toy is a joke and a waste of money
This toy is a piece of junk. The suction on this thing is awful, but I'm sure it's a tactic to try and get us to order replacements. The suction did not last more than 8 hours on this thing. My car hates it. He has shown total noninterest in it. I will never order from this company again. Don't waste your money on this. It is definitely not worth the money I spent on it.
23 oktober 2024
Omdöme utan inbjudan
Svar från leospaw.com
We’re sorry to hear this was your experience. That’s not what we want for you or your cat.
The suction base is not designed to fail or push replacements, and it should hold properly when applied to a clean, smooth surface. If it is not performing as it should, that is something we want to address. We also understand that not every toy is a fit for every cat.
Please reach out to us at support@leospaw.com
with your order details. We would appreciate the opportunity to review this and see how we can make it right.
Interactive Bird Simulation Cat Toy Set
Ich habe das Interactive Bird Simulation Cat Toy Set letztens für meine beiden 4 Monate alten Kätzchen - vor allem für den Kater - gekauft. Wie ich es erhofft habe, gefällt das Spielzeug meinem Kater sehr gut. Es fällt ihm schwer, sich mit einem Ball oder ähnliches selber zu beschäftigen, aber mit dem Vögelchen hat er jetzt schon mehrere Tage nacheinander für eine längere Zeit gespielt. Ich bin so froh, dass es ihm so gefällt. Ich habe immer noch das erste Vöglechen daran. Es hat natürlich schon 2,3 Federn verloren, aber ansonsten ist es überraschend stabil, obwohl mein Kater teils etwas grob ist. Seiner kleine Schwester gefällt das Spielzeug nicht so, sie mag lieber die Knisterbälle.
Von meinem Kater gibt es aber auf jeden Fall 5 von 5 Sternen.
8 oktober 2024
Omdöme utan inbjudan
Svar från leospaw.com
Vielen Dank fürs Teilen! Wir freuen uns sehr, dass es Ihren Kätzchen so gut geht.
Es ist toll zu hören, dass Ihr Kleiner so viel Freude mit dem Vogel hat und dass er auch bei wildem Spielen noch so gut in Schuss ist. Genau das hoffen wir auch. Ein paar verlorene Federn sind normal, aber wir sind froh, dass der Vogel noch so robust ist.
Jede Katze hat ihre eigenen Vorlieben, daher wundert es uns nicht, dass Ihre Katze ihre Knisterbälle bevorzugt. Scheinbar wissen Ihre Katzen genau, was ihnen gefällt.
Wir bedanken uns herzlich für Ihre Unterstützung und die 5-Sterne-Bewertung Ihres verspielten Katers.
A total failure
A total failure. I received the bird wire toy this morning. Birds are terrific. That's it. The suction cup device is a joke. The longest it has stayed attached to the floor or wall is 10 minutes. When the cats did play with it (barely) it fell over quickly. They enjoyed nosing around the feathers. For $3 I could have bought them a feather toy at Petco. I resisted the FB videos for a long time. Have been stung before. This old dog did not learn a new trick.
6 juli 2024
Omdöme utan inbjudan
Svar från leospaw.com
We’re sorry to hear this was your experience. We know how disappointing it is when something doesn’t perform the way it should, especially after giving it a chance.
We’re glad to hear the birds themselves met expectations, but the suction base should hold properly when applied to a clean, smooth surface. If it’s not doing that consistently, that’s a problem.
Please reach out to us at support@leospaw.com
with your order details. We’d appreciate the opportunity to review this and work toward a proper solution for you.
A fuir ! ARNAQUE !
J'ai commandé mes articles le 6 avril et à ce jour je n'ai toujours rien.
J'ai contacté le service client qui m'a répondu deux fois et ensuite m'a laissé dans le vent.
Grosse Arnaque !! à fuir
19 april 2024
Omdöme utan inbjudan
Svar från leospaw.com
Nous sommes sincèrement désolés d'apprendre cela et comprenons votre frustration. Nous ne souhaitons en aucun cas que vous ayez à attendre sans nouvelles claires.
Soyez assurés que nous ne sommes pas une arnaque et que nous prenons chaque commande très au sérieux. L'interruption de la communication est inacceptable et nous vous prions de nous excuser.
Veuillez nous contacter directement à l'adresse support@leospaw.com
en indiquant votre numéro de commande afin que nous puissions examiner votre dossier en urgence, vous fournir des informations claires et résoudre ce problème.
Save your money for something that works.
Got the bird suction toy. My cat loved it but it only stayed stuck to the floor for like 5 mins. Tried it again on clean smooth walls and even a mirror. No good. Left a one star review, customer service tried to give me suggestions to make it work. In the end no help. Waste of money for 10 minutes of fun for my cat.
28 januari 2023
Omdöme utan inbjudan
Svar från leospaw.com
We’re sorry to hear the suction toy didn’t hold up as expected. We know how disappointing that is, especially when your cat was enjoying it.
Our team did try to offer troubleshooting steps, but we understand that doesn’t help if the issue continues. That’s not the experience we want for you or your cat.
Please reach out to us again at support@leospaw.com
with your order details. We’d appreciate another opportunity to review this and work toward a proper resolution.
one of the worst
one of the worst customer services there is. yet another company not being clear in their adverts that they aren't actually shipping from within the country they advertise in. This should be illegal.
Don't bother contacting them in case you have any issues.
cheers to you
13 januari 2024
Omdöme utan inbjudan
Svar från leospaw.com
We’re sorry you feel this way. We do our best to be transparent about our policies, including shipping timelines, and we understand how frustrating longer delivery times can be.
We’re always available to assist and review any concerns properly. If there’s anything unresolved, you can reach us directly at support@leospaw.com and we’ll be glad to help.
Sehr schlechte Qualität für viel Geld
Sehr schlechte Qualität für viel Geld. Ganz miese Abzocke
16 november 2023
Omdöme utan inbjudan
Svar från leospaw.com
Es tut uns leid, dass Sie mit der Qualität unzufrieden sind. Das ist nicht der Eindruck, den wir hinterlassen möchten.
Sollte es ein konkretes Problem mit dem Produkt geben, kontaktieren Sie uns bitte unter support@leospaw.com
und geben Sie Ihre Bestelldetails an. Wir würden uns freuen, den Fall zu prüfen und eine Lösung zu finden.
Cat toy never sent even though company contacted more than 3 times
I ordered a cat toy on March 2. They provided me with a tracking number. According to the USPS, they -USPS-created a mailing lable on March 4 but said they had not received the item. I contacted Leo's Paw on 3 different occasions requesting information on the location of the cat toy. Each time, they said I would receive it soon, but the tracking information at the USPS never changed. It is now March 27, and nothing has changed. Their customer service is lousy and their logistics staff is clearly incompetent. Do not order from this company.
27 mars 2023
Omdöme utan inbjudan
Svar från leospaw.com
We’re sorry for the frustration this caused. We understand how concerning it is to see a label created with no movement updates.
As soon as you reached out to us about the issue, we went ahead and issued a full refund for your purchase. While delays like this are rare, once it became clear the shipment was not progressing, we made sure you weren’t left waiting without resolution.
We sincerely apologize for the inconvenience and appreciate that you gave us the opportunity to address it.
Very poor
Very poor. Still waiting for order over 2 weeks later. Actually 17 days. Company reps are nice but cannot tell when item will be delivered. If not here today contacting credit card company.
My cat may eventually love the toy but I can’t order from here again.
14 mars 2023
Omdöme utan inbjudan
Svar från leospaw.com
We’re truly sorry for the very late response and on the delay. Waiting over two weeks without a clear delivery update is frustrating, and we understand your concern.
While shipping times can occasionally run longer than expected, we know that doesn’t make it any easier on you.
Please contact us at support@leospaw.com
with your order number if you haven’t already. We’ll look into this immediately and provide the most accurate update possible. We appreciate your patience and the chance to sort this out properly.
Product is cheap
Product is cheap. Paid too much money. I ordered it right after Christmas and received the package two days ago, Jan. 14, Amazon can do the delivery within 4 days. Second day, suction on glass door dried out. Fell off. Do NOT buy these products. I wish I could give a zero instead of a one star.
16 januari 2023
Omdöme utan inbjudan
Svar från leospaw.com
We’re sorry to hear you’re unhappy with your purchase. We understand how frustrating delays and product issues can be.
Shipping times can vary during the holiday season, but that’s not an excuse for a poor experience. As for the suction issue, that’s certainly not what we expect from our products.
Please reach out to us at support@leospaw.com
with your order details. We’d like the opportunity to make this right.
Shop At Your Own Risk - Leo's Paw is Garbage.
This company has a 'satisfaction guarantee' written on their website, indicating there is 'no risk' if returning the item within 30 days of purchase. What they fail to disclose is that they don't cover return shipping. Furthermore, they don't take returns back to their own warehouse. Instead, they had me return the item to a cat sanctuary located in Denver. The cost of the item was just under $60, which was refunded after multiple rounds of inquiries w/ their customer disservice team. However, I had to pay $30 for shipping, so essentially I was left paying for a garbage product this deceitful company peddled online without any recourse. Shop here at your own risk. They seem to find products readily available on Amazon from Chinese manufactures and just resell them. Instead, go to Amazon - they have much better return policies and are more transparent.
12 december 2022
Omdöme utan inbjudan
Svar från leospaw.com
We’re sorry you’re disappointed.
Our 30-day guarantee does allow returns within that period, and as stated in our policy, return shipping is the customer’s responsibility. We understand that shipping costs can be frustrating.
If you feel your case wasn’t handled properly, please reach out to us at support@leospaw.com and we’ll review it again.
Cheap dropship
Yet another cheap Chinese dropship that sells things that you can find on Aliexpress for a fraction of the price.
Will lie to you to say that they are not exactly that, as such they are very shady. Would avoid.
25 april 2022
Omdöme utan inbjudan
Svar från leospaw.com
We’re sorry you feel this way. We understand there are many similar products online, but we do not mislead customers about our products or how we operate.
We stand behind what we sell and are always here to help. If you have a specific concern or issue with an order, please reach out to us at support@leospaw.com
so we can address it directly and make things right.
horrible store
horrible store, slow shipping and bad customer experience overall
30 december 2021
Omdöme utan inbjudan
Svar från leospaw.com
We’re very sorry to hear this. That’s not the experience we want anyone to have.
Please reach out to us with your order details so we can look into what happened and make this right. We’d appreciate the chance to fix it.
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