Leisure World Group Omdömen 510

We recently purchased our brand new Adria motorhome from Leisureworld, Catterick.
After returning with a few minor teething troubles, which is often to be expected with a brand new vehicle, we were very satisfied with the after sales service team, especially Sophie and Johnny, who were very polite, professional and efficient in sorting things for us. And we give a big vote of thanks to Lee, in store sales team member, who has been especially helpful in assisting us with the ordering and purchase of extras like our E- bikes. Leisureworld provides a great shopping experience and provides a wonderful in house coffee shop for all customers. A great experience all round for campers, caravanners and shoppers alike. Highly recommend.

Caravan had 2nd year service all good. When my husband dropped it off he was really early but Sophie arranged for him to go into their lovely cafe and have a complimentary coffee and scone which she didn’t have to do. She has kept us up to spec with phone calls and videos and was altogether charming and couldn’t have been more helpful so thank you to her. Very impressed all round.

We bought a motorhome in the last couple of months, brilliant service from Josh explaining everything, after we got delivery we had a couple of problems Josh tried to sort them out but obviously it wasn’t his department, after a few phone calls not really getting any answers I rang and got Lawrence this time. He was fantastic he listened to me waffling on with the problems I had and with one thing and another he got them all sorted ! I can’t thank him enough leisure world should be very proud to have him working for them and his customer service.

I needed to book my caravan in for service. There were a few problems from my side which caused a booking to be changed over and over. This was handled by Rebecca Brough who organised a choice day for my visit. She was very helpful and got me the choice i required. I needed to change for personal reasons several times and Rebecca just did the necessary admin to ensure I was happy. She has very good customer service attitude

This was my first experience with this lovely bunch of people. From the time making my service booking to getting progress on the job and then picking the caravan back up, it has been a refreshing joy! It may seem simple to say all you want is good service and friendly people to deal with, but it’s not easy to find. Thank you for your service and I know when we come to replace our caravan, we would certainly be coming to you!

I bought an Elddis CV from Leisureworld, from the initial enquiry Josh was super helpful

I got a fantastic deal on the van and Leisureworld were very accommodating

Sophie was also very responsive on emails helping get things over the line

On Collection day Josh made sure everything was perfect

All my questions were answered

Very happy with my van and how the sale was handled would definitely recommend to others

I would like to say a massive "Thank you" to Clara at the Catterick branch of Leisure World for outstanding customer service. Her attitude to resolving a warranty issue with an item I purchased from them is truly exemplary.
The fault with the item was not caused by Leisure World, as it was received in that condition from the manufacturer but Clara could not have been more helpful in progressing things for me. She took responsibility for follow-up action on my behalf by communicating with the supplier to instigate the return process.
So many times these days, in instances where a fault is found with a new product, there's a general reluctance for retailers to give assistance because it's likely to be 'ag' to sort out with the manufacturer - specially when it's not of the retailer's making.
I'm happy to say that confirmation of the repair has been acknowledged under manufacturer warranty, and it is scheduled to be returned soon.
Clara, thanks to you, it was a breeze to sort out; you're fab.
Finally, to others who read this, I'm not related, I've not been paid to write this review, and I wouldn't know the woman if she passed me in the street!!!
It's just nice to give some praise where it's due.
THE END.

Excellent staff, facility and service.

What an absolutely amazing service we received from Sofie, who liaised with the technicians regarding a 12v problem on our motorhome she arranged for Lee and Connor to take a look and they identified and solved our problem.
All three were very professional and knowledgeable, Sofie even brought us some hot drinks as it was such a cold day. We would not hesitate to use your services in the future. If I could rate our experience any higher I would give a 10. Many thanks and kind regards Kenny and Carolyn

Visited LW again today to have some warranty work carried out on our Coachman TM545 motorhome
The service team AKA Lawrence again was very helpful and dealt with all our needs
I have recommended LW to one of our group members on the Coachman group Facebook as they are looking to purchase a new TM

For some reason over the last few years there seems to have been a decline in the service department but i must say i found a vast improvement this year.The reception staff seem more knowledgible and courteous so with thanks to sophie's help when booking in and also kirsty for getting warranty work sorted so well done to the service department.

What a great experience we’ve had with Catterick Caravans whilst taking our caravan for its annual service. From the first telephone call to book in, to the actual service we’ve received today at the service it has been fantastic.
The staff are all very friendly, knowledgeable and nothing was too much trouble, keeping us informed of their progress at regular intervals.
The bistro on site was excellent for lunch. We can throughly recommend and will be back ourselves again next year.

The help and support from the service reception team, especially Kirsty was excellent with good communication throughout. We would highly recommend

Warranty work carried out to a very high standard. Very nice greeting on arrival. All the staff were really helpful and the coffee and cake in the cafe was excellent.

Excellent customer service at the service department desk on dropping my vehicle off and picking it up after it had been serviced excellent communication could not fault.

I had a problem with my new campervan an elddis cv 60 when i filled the gas tank with LPG i could not get the gas though to the van so i contacted the service centre and spoke to Laurence how tried to solve the problem with one of the technicians over the phone as it could not be resolved over the phone i booked the van in today to resolve the problem from arriving today the customer service was exceptional Laurence dealt with the issue he got the technician to deal with the issue and me and my wife had a cup of tea
And in no time my van was fixed i would like to thank all the staff at leisure world for great service today

Just got van back after warranty work, great service from the team, good communication at all times thank you

Professional approach to customer care .
Rebecca looked after me making sure everything went smoothly and kept me updated on the service whilst I waited and had coffee in the lovely cafe on site
Service was quick.

Sophie made a huge effort to help me buy a new leisure battery for my Eriba tourer to replace the one I’d bought only 6 months ago. She recognised how important it was for me to get the right battery for a caravan brand you don’t deal with, in particular for me to get it to the Eriba dealer on Tyneside for its annual service and damp check. Between us we managed to identify a better battery which would fit the bill and I purchased it at 5pm having first contacted Sophie at 4pm!
Please let her know the battery was spot on, is now fitted and my motor movers work so I’m in business tomorrow!

All staff interactions were positive, open and honest. Quick service and helpful guidance. In particular I’d like to thank Lawrence and the team of technicians who oversaw the work on the caravan.
Much appreciated.