Josh at Leisureworld sold us our new Elddis Autoquest CV20. There were plenty of different campervans and motorhomes for sale and Josh was very knowledgeable about the different ones and the wait tim... Se mer
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Det här tycker kunderna
Annual service & a couple of jobs done today. Booking & comms in advance easy & clear. On the day Hannah supported clearly & explained the work done & notes from the technicians. Worth the hour plus... Se mer
Karen was great in setting up a recall of awning from the manufacturer last week. I also had a call from her the day before to confirm. Top class service. My only negative comment was the van window a... Se mer
We visited leisure world at catterck to choose a new motorhome, from the very first moment the staff were very attentive, knowledgeable and informative but without being pushy which was nice . A spe... Se mer
Företagsinformation
Skrivet av företaget
Leisure World Group is a caravan and motorhome dealership in Richmond, North Yorkshire. Catterick features a choice of great quality vehicles, with friendly staff on hand to give the very best advice and guidance. Vehicle brands include Adria, Auto-Trail, Buccaneer, Bürstner, Elddis, Coachman, Roller Team, Swift and Xplore. Leisure World has its own extensive accessory & awnings department, and an approved workshop to ensure your caravan or motorhome is well looked after from the moment you buy it. It also boasts a luxury motorhome hire fleet, and a new Cafe - The Terrace.
Kontaktuppgifter
Storbritannien
- website@lwguk.com
- leisureworldgroup.com
4,5
Utmärkt
512 omdömen
Har besvarat 86 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Big shout out for the service team
Big shout out for the service team. Took caravan in today for warranty work and found the service team excellent. Caravan returned to me on time. Thanks to ANDY (service manager) LAUREN on reception and JOHNIE the number 1 technician. Overall an excellent experience. Thank you. Ray sotheby
20 augusti 2025
Omdöme utan inbjudan
Svar från Leisure World Group
Thank you, Ray, for your feedback. We’re pleased Andy, Lauren and Johnnie made your experience such a positive one. I’ll be sure to share your feedback with them. Please do reach out if you require any further assistance. Best wishes, Nick.
Excellent service for an urgent problem
We were staying down the road & called on spec for advice because we’ve had an episodic problem with the brakes on the caravan on and off this year - the technician came to speak to us and he seemed to resonate immediately with what the issue was. Luckily a cancellation had come up for the next day so we were booked in to enable it to be checked out and this was done efficiently. 3 problems were identified and sorted in an afternoon and straight away the difference has been noticed. The staff were all really professional from the reception staff to technicians who dealt with us and the after care manager. We are Very grateful for the service received. Thank you!
14 augusti 2025
Omdöme utan inbjudan
Svar från Leisure World Group
Thank you for your kind words. We’re pleased we could fit you in and get everything sorted so quickly. It’s great to hear you’ve noticed the difference straight away. I’ll be sure to pass on your feedback to the whole team. Safe travels and we look forward to seeing you again in the future under better circumstances!
Fantastic service!!!!
Fantastic service!!!!
We purchased our brand new motorhome last month & received amazing customer service.
There were 2 or 3 issues initially, some apparent on collection day & others which required returning back at a later date (warranty claims)
On both occasions we were required to wait for works to be completed and we received outstanding customer service and the staff kept us updated frequently.
The café is exceptional and the food is gorgeous and definitely worth a visit irrespective of whether you’re buying a motorhome or caravan!!
Cannot fault Leisure World at all, Lauren kept in touch all the time and the owner Chris was extremely attentive, they bent over backwards to help us and rectify our issues. Would definitely recommend ⭐️⭐️⭐️⭐️⭐️
30 juli 2025
Omdöme utan inbjudan
Svar från Leisure World Group
Hi Joanne, Thank you for taking the time to share some feedback. We’re pleased you’re happy with your new motorhome and that our team, especially Lauren and Chris, were able to support you throughout. It’s wonderful to hear you enjoyed the café too! Your recommendation means a lot to us and we look forward to welcoming you back in the future.
No delivery no updates.
Ordered online on the 18/07/25 Happy Bowl Tolite liners x 11 items. Contacted them using their Web page for an update on delivery time. No reply after several days. Phoned them on 29/07/25 To be told they are waiting on stock but to hold on for a minute and they would check. I was told they usually inform people when there is a problem. Then nothing no update. Time to shop elsewhere for my items.
29 juli 2025
Omdöme utan inbjudan
Svar från Leisure World Group
Hi Chris, We’re sorry to hear about your recent experience with your order. This isn’t the level of service we aim to provide, and we apologise for the lack of communication regarding the stock delay. Your feedback is important and has been shared with the team to ensure this doesn’t happen again. Thank you for bringing it to our attention.
Thanks Josh for making the purchase of…
Thanks Josh for making the purchase of our motorhome, such a smooth and simple process. Superb service from initially viewing through to handover. Would recommend Leisure World and highly recommend Josh.
21 juli 2025
Omdöme utan inbjudan
Svar från Leisure World Group
Thank you for your kind words. We’re pleased to hear Josh made the whole process smooth and enjoyable for you. I’ll be sure to share your feedback with him – he’ll be delighted! Wishing you many happy adventures in your new motorhome.
Please be aware
Please be aware, bought a brand new motorhome from this place, the deal was, we must pay for it in full within 7 days, collect in 14 days, ordered with extras, awning, habitation air con and tracker. Went to collect, no air con or tracker fitted, tracker was later fitted at my home address, the vehicle was then returned to Leisure World to have the air con fitted while we were away on holiday, it was agreed a gas bottle would be supplied for the inconvenience, arranged to collect the day after our return and greeted with "Don't know anything about it", after 40 minutes standing around, staff searching and phone calls, the keys were found. No gas bottle supplied. Disappointed.
The weekend after collection, we discovered water ingress from the top of a rear window, immediately contacted Leisure World as this will have been leaking in since the build date, as it was within 30 days of receipt of the vehicle we had the right to reject, which we did. From then on the only positive response we could get from calls or emails to them was when we said we will be taking legal action.
A call from the service department requesting the return of the vehicle for inspection, then a formal settlement figure ( the vehicle had done less than 200 miles and that was back and forth to them). Once agreed we would get a refund by BACS within 7-10 days. At that point they hold all the cards, Friday day 8, we email with a request asking when payment would be made, no response, called Rebecca in service and within 2 hours received full payment.
It seems that this company are happy to take your money but if there is an issue then only at the last minute of the 11th hour will they respond.
4 juli 2025
Omdöme utan inbjudan
Svar från Leisure World Group
Hi Dean,
Thank you for taking the time to share your experience, and we're genuinely sorry to hear of the issues you've encountered.
We sincerely apologise for the inconvenience caused during the collection and aftersales process. It's clear from your account that the service you received fell short of the standards we aim to uphold. The missing extras, miscommunication regarding the air conditioning and gas bottle, and especially the delay in addressing the water ingress are all matters we take very seriously.
While we’re glad the refund was ultimately processed within the time frame, it’s disappointing that it required persistent follow-up on your part to reach resolution. We are reviewing your case internally to ensure that valuable lessons are learned and that similar situations are avoided in future.
Customer satisfaction is of utmost importance to us, and your feedback will be used constructively to improve our processes.
Best wishes, Nick.
Excellent service!!
Paul made the whole process of trading in our current caravan and buying a new one very easy. He worked with us on our schedule and couldn't have been more helpful and accommodating. We would recommend visiting Leisure World if you're looking to buy a caravan or motorhome.
26 juni 2025
Omdöme utan inbjudan
Svar från Leisure World Group
Hi Susan,
Thank you for taking the time to share your experience.
We're pleased to hear that Paul made the process of trading in your caravan and purchasing a new one so smooth and straightforward. We pride ourselves on offering a friendly, flexible service, and it's greatl to know Paul’s efforts made such a positive impression.
We appreciate your recommendation and hope you enjoy many memorable adventures in your new caravan. Should you need anything in the future, we’re always here to help. Best wishes, Nick.
No respect to signed contracts
Motorhome advertised on their website for sale when we got there it had a reserve sticker on the vehicle. We were informed that the vehicle had been reserved over the phone and no money had exchanged hands. We agreed to purchase the vehicle, paid £5,000 deposit (bank transfer) and signed the necessary contract and a delivery date was booked.
Informed the next day that the motorhome we HAD PURCHASED was to be sold to the original interested party. When I complained I was told that the sale was down to the Sales Managers discretion despite a signed contract and hefty deposit being paid.
The Sales Manager is ignoring my calls or is having a day off.
Emails have been sent showing concerns of breach of contract but I have still to receive a response.
The company is clearly in the wrong but the Sales Manager is refusing to discuss the matter.
21 juni 2025
Omdöme utan inbjudan
Svar från Leisure World Group
Hi Stephen,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear of your disappointment regarding the recent experience at our dealership.
We understand how frustrating it must have been to believe the purchase of the motorhome had been finalised, especially after paying a deposit and signing preliminary paperwork. However, as outlined in our terms and conditions — which form part of the sales process — all vehicle sales are subject to final managerial approval.
On this occasion, the motorhome in question had already been under consideration by another party, and following internal review, it was decided to honour the prior reservation. We acknowledge that this has caused understandable frustration, and we do sincerely apologise for any miscommunication that may have occurred.
We take all customer concerns seriously and are sorry to hear you’ve had difficulty reaching our Sales Manager. We have investigated this and can see that the Sales Manager has, on a number of occasions, tried to call you back but his calls were left unanswered.
If you'd like to discuss this further - please do reach out and we'll go from there. Best wishes, Nick.
Buying our first Motorhome
Josh made the experience of buying our first motorhome a pleasure. It’s something we have wanted to do for so long. Thank you Josh for helping us start our new adventures. Thank you Leisure World Catterick.
24 juni 2025
Omdöme utan inbjudan
Svar från Leisure World Group
Hi Linda, Thank you for your great review! We're delighted to hear that Josh made your first motorhome purchase such a positive experience. It's great to know that we could help make a long-held dream a reality. Wishing you many exciting and memorable adventures ahead! Best wishes, Nick.
Excellent customer service!
We had an issue with two chairs we ordered online.
Initially I thought this was going to be the usual nightmare of dealing with returns via an online company. However, the way the problem was handled and the solution and flexibility offered was highly impressive.
Excellent customer service from Clara in online sales.
Thank you very much indeed!
22 maj 2025
Omdöme utan inbjudan
Svar från Leisure World Group
Hi Mark,
Thank you for your kind words. We're pleased we could resolve the issue quickly and that Clara’s support made the process smooth for you.
We appreciate your feedback and hopefully welcome you back soon - Best wishes, Nick.
Bad customer service
Our caravan was booked in for repair on 9th June 2025. LW gave us this date on 20th March.
LW said they would need our caravan for 3 to 4 days.
We checked this date was still ok 7th May and again 21st May. LW confirmed 9th June was OK
13th June we called LW to arrange the collection of our caravan and was informed they had not started work on our caravan and the earliest they would start is 23rd June.
LW this isn't good enough. We feel as though you don't care. We will not recommend LW to anyone - their after sales service is dreadful and very frustrating.
We are on a seasonal pitch with no means of towing.
We have paid for and arranged transportation.
13 juni 2025
Omdöme utan inbjudan
Svar från Leisure World Group
Hi Moira, Thank you for taking the time to share your experience. We’re sorry to hear about the delay with your caravan repair and fully appreciate how frustrating this situation must have been, especially given the effort you made to confirm the date and arrange transportation in advance.
We recognise that we fell short of the service you expected – and that we had committed to – and for that, we sincerely apologise. It is never our intention to cause inconvenience, particularly to customers on seasonal pitches with limited transport options. Your time and trust are important to us, and it’s clear we did not meet expectations in this instance.
We take feedback like this seriously, and it has been passed to our service team for internal review to ensure we prevent similar issues going forward.
Thank you again for bringing this to our attention - we're working on putting this right for you. Best wishes, Nick.
One star is one too many.
One star is, one too many, the warranty repair to my caravan took 41/2 months and came back worse than it was when booked in, they ignore all my emails, even those sent to the MD! I am now having to instigate legal proceedings to get my caravan repaired.
13 juni 2025
Omdöme utan inbjudan
Svar från Leisure World Group
We’re sorry to hear about your experience, and we completely understand your frustration. A repair taking this length of time, and then not meeting expectations, is unacceptable — and it’s deeply concerning to hear that your caravan has come back in worse condition. We’re also troubled to learn that your emails have gone unanswered. This is not the level of service we strive to provide.
We’d still very much like the opportunity to review the situation fully and see if a resolution can be found without further escalation. If you would be willing to provide your details via email at support@lwguk.com , we will ensure this is escalated immediately.
Great value, brilliant service
I bought an air con unit for my motorhome here. They were great value and could not have been more helpful, and when I had issues later on Clara and Ben were fantastic and went well beyond what I could expect. I can totally recommend their services.
10 juni 2025
Omdöme utan inbjudan
Svar från Leisure World Group
Hi Mike,
Thank you for taking the time to leave us a review. We're happy to hear that you were happy with both the value and the service you received when purchasing your air conditioning unit.
Clara and Ben will be pleased to know they made such a positive impression and were able to assist you when issues arose — we’ll be sure to pass on your praise to them.
Your recommendation means a great deal to us, and we’re always here if you need anything in future. Best wishes, Nick.
Hopeless Sales knowledge
Brompton on Swale Branch
Bought a Cadac grill and gas pigtail after asking the question "Is this everything I need to get conected to my gas bottle"
Assured that it was and of course it's not, needed another fitting after finding out we got to site to set it up.
How hopeless can you get?
31 maj 2025
Omdöme utan inbjudan
Svar från Leisure World Group
Thank you for your feedback, and we're sorry to hear about your recent experience with us. That’s certainly not the level of service we aim to provide, and we completely understand how frustrating this must have been.
We'd be appreciative if you could provide us with some more details so we can ensure it doesn't happen again. i.e., what part it was you needed etc etc. Could you please email support@lwguk.com and we can go from there.
Best wishes, Nick.
Excellent service throughout the…
Excellent service throughout the process of changing our motorhome.
2 juni 2025
Omdöme utan inbjudan
Svar från Leisure World Group
Hi Chris, thanks for taking the time to leave us a review. We're so pleased to hear you had an excellent experience with us during your motorhome changeover. Enjoy your new adventures, and please do reach out if you need any support / advice in the future. Best wishes, Nick.
Very helpful from or first time looking…
Very helpful from or first time looking at a caravan and helping us out with the correct type we needed to buying and driving away with it
30 maj 2025
Omdöme utan inbjudan
Svar från Leisure World Group
Hi Paul, Thank you for the good review! We're pleased we could help you find the right caravan and make the whole process smooth from start to finish. Enjoy your new adventures, and please do get in touch if you need anything down the line. Best wishes, Nick.
Brilliant service from start to finish…
Brilliant service from start to finish from Josh.
Travelled 100 miles to pick up our dream van and Josh picked us from the station, he was professional from the outset and made everything run smooth, handover was clear and precise and he's made it very clear that if we forget anything or get stuck we can call him at any point to go back over things.
Definitely made the long journey worth it.
Thanks Josh
30 maj 2025
Omdöme utan inbjudan
Svar från Leisure World Group
Thank you so much for the great review! We’re happy to hear Josh made the experience smooth and worthwhile—he’ll be chuffed to know he made such a great impression. Enjoy every moment in your dream van! 🚐 Best wishes, Nick.
Bought a ecofuego
Bought a ecofuego, does at it says on the tin.... only used once, enough heat for the 2 of us.
Good communication, fast delivery.
Only complaint 3 chips in thr surround.
20 maj 2025
Omdöme utan inbjudan
Svar från Leisure World Group
Thank you for your feedback and for choosing the EcoFuego. We're glad to hear its performed well for you and that you were happy with the communication and delivery speed.
We're sorry to hear about the chips in the surround — If you haven’t already, please don’t hesitate to get in touch with our team so we can look into this for you - support@lwguk.com.
Wishing you many warm evenings with your EcoFuego! Nick.
We recently purchased a new Adria Twin…
We recently purchased a new Adria Twin from Leisure World, Josh our salesman made the whole experience wonderful from start to finish. Highly recommend dealing with Josh
27 maj 2025
Omdöme utan inbjudan
Svar från Leisure World Group
Hi Gail, Thank you for taking the time to leave a review! We're pleased to hear that your experience purchasing the Adria Twin was such a positive one. Josh will be made up to know he made the process smooth and enjoyable for you from start to finish.
We really appreciate your recommendation and hope you enjoy many great adventures in your new motorhome! Best wishes, Nick.
Returned air awning …
Orderded an air awning from this company and it wasn't suitable. Was dealing with Clara and her customer service was over and beyond. Returns was explained in detail and I was updated throughout the whole returns process. Would definitely recommend this company to family and friends. Thanks Clara for a stress free experience!!
2 maj 2025
Omdöme utan inbjudan
Svar från Leisure World Group
Hi Jojo, Thank you for your kind words! We're sorry the air awning wasn’t quite the right fit, but we're happy to hear Clara was able to make the returns process smooth and stress-free for you. Providing excellent customer service is something we take great pride in, and your recommendation means a lot to us.
We’ll be sure to pass your thanks on to Clara. Best wishes, Nick.
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