Logotyp för Legend Footwear
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Legend Footwear Omdömen 

250
•
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Legend footwear have always been fantastic whether I have needed to return or keep. Always easy to deal with and great communication. I love my recent pair of vivobarefoot primus flex .

Betygsatt 5 av 5 stjärnor

Really pleased with my new Vivobarefoot shoes for HIIT and strength training. Shoes very comfortable and true to size (room for foot movement) First time buying from Legend Footwear and would defin... Se mer

Betygsatt 5 av 5 stjärnor

I purchased 2 pairs of Vivobarefoot shoes from them. The price was less than half of what they are on Vivobarefoot's official site, and they had colours of models that are no longer available on th... Se mer

Betygsatt 5 av 5 stjärnor

The USPS tracking system wasn’t showing that my shoes had shipped so I reached out to customer service and received a reply within an hour! The USPS tracking system must have been down because the Leg... Se mer

Företagsinformation

Skrivet av företaget

Legend Footwear is a highly reputable footwear retailer, selling online to thousands of customers worldwide with 30 years of industry experience. All brands we sell are of the highest quality, brand new, and genuinely authentic items. We strive to ensure that each customer interaction is of the highest quality, with experienced experts in every area of the business. We pride ourselves on our dedicated customer support team, who are available 7 days a week to assist with every aspect of your purchase, from placing your order to delivery and returns. With free US delivery and worldwide shipping, it's never been easier to step out in style when shopping with Legend.

Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

250 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Har besvarat 100 % av sina negativa omdömen

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4,7

Alla omdömen

(250)

182 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

Buyers beware!

I’ve previously used Legend Footwear to purchase shoes and have had a great experience up to now however this last purchase has been very disappointing.

I identified a couple of pairs of premium barefoot shoes that were available on their website and they had a great discount available.

Unfortunately, they have changed their policy for returns and you need to return shoes now within 14 days of of them being received.

This presented me with a problem because I have just had major surgery on both feet with pins being inserted into them. This means I’m unable to try on any footwear and I’m unable to be weight-bearing for two months. I contacted the customer support by phone and their support team was not even aware that they changed the returns policy from 30 days to 14 days until I spoke to them about it.

Following the conversation with a representative of the customer support team, they suggested I write with my request to request an extension to the return time which I did. I provided my medical certificate from my consultant which provided evidence that I’ve had an operation and was unable to be weight-bearing.

I requested an extension of the returns policy for two months which would enable me then to be in a position to be able to try on the shoes.

However, the customer support team came back and said this was not possible and that they would only honour the 14 day exchange the policy.

I was unhappy with this and requested that the request was escalated to one of their directors.

When they came back to me, they said that the director would not make any change to the 14 day policy. When I asked who the director was that had responded, the name of the person they gave me was actually their buyer so they did not tell the truth in terms of who this issue had been raised with.

I requested that one of their directors contact me to discuss the request which they said was not possible.

I then stated that I would like to have the phone number or email address of the managing directors secretary to raise this issue with them to see if they would make an exception due to my unusual circumstances. Unfortunately they were not prepared to do this.

I also asked if they would be prepared to at least honour the 30 days return policy which was in place until recently if they were not able to give me a two month extension. This they said was not possible either.

To say that I’m very disappointed in this whole experience would be an understatement.

What the management team at Legend fail to recognise is they they can build greater loyalty with customers and get more referrals because of positive word of mouth if they are not intransigent with their policies and recognise that there are circumstances that there are times when policies warrant being amended to meet customer needs.

My circumstances of having major bilateral foot surgery and providing the evidence is very unusual and my request could have been responded to in a very empathetic and different way. Pricing alone is not a way the organisations will retain customers.

The experience reminded me of Zappos who were renowned as an outstanding footwear retailer in the United States, providing outstanding and compassionate customer support with customer service agents - the organisation was profiled in the book “Delivering Happiness”. The Legend team might do well to read that book!

I would also add that Legend have a store on eBay as well as their own online shop. Take care to review their prices against the original price on the brand owner website. I found Legend have over-inflated the original selling price of items. As an example for a pair of shoes I purchased from them, the RRP of the shoes on the Vivobarefoot website is listed as £170. But Legend have listed the original price before their discount as being £229.29 on their Ebay site and £180 on their website! Yes I still got a discount versus the manufacturer site, but their marketing is misleading and bad practice.

13 oktober 2025
Logotyp för Legend Footwear

Svar från Legend Footwear

Thank you for sharing your feedback and for being a loyal customer of Legend Footwear. We truly appreciate your long-term support, and we’re very sorry to hear about your disappointing experience with this recent purchase.

We understand that your situation with recent surgery is unique and unfortunate, and we certainly empathize with the challenges it has caused. However, we must clarify that our return policy on our website is clearly stated as 14 days, and we adhere to this policy as a standard practice. As a business, we need to be consistent with our return timelines to maintain fairness and sustainability, which is why we are unable to offer an extended return window outside of our published policy. While we do understand special circumstances like yours, we are unable to hold stock for extended periods, which can affect our ability to offer new products to other customers.

Regarding your request to speak with a director, we want to clarify that, while our customer support team is always available to discuss issues and concerns, it's not standard practice for a director to directly handle every customer issue. Our customer support team is trained to assist in all situations and escalate issues when necessary. We value the confidentiality of our management team, which is why we do not share personal details or names of our directors publicly.

That said, we did consider your request with compassion, and after reviewing the details, we made the decision to maintain the original return policy. This is not a reflection of a lack of empathy but rather a decision based on our operational structure and business needs.

We’ve been in business for over 30 years, and we always strive to improve our customer service and processes. We appreciate your suggestion about being flexible with our policies, and we’ll certainly take it into account as we continue to evaluate and refine our approach.

Again, we are truly sorry that this situation has caused frustration. We genuinely wish you a smooth and speedy recovery from your surgery, and we remain committed to offering high-quality products and excellent customer service in the future.

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