Le Creuset Omdömen 

Attention à la mention Garantie A Vie dont Le Creuset fait grand état. Nous venons de recevoir concernant deux cocottes fontes abimées une réponse type automatisée critiquant nos techniques de chauffe. D'après photos ils font même mention d'une descente trop rapide de température. Un peu comme celle j'imagine que la cocotte subit lorsque l'on coupe le feu 😂😂😂. Toute ma famille était cliente de cette marque, je vais hélas devoir me tourner vers d'autres marques Made In France pour la suite. Staub ou Fontignac, je ne sais pas encore.

Be cautious of the 'Lifetime Guarantee' that Le Creuset proudly advertises. We have just received an automated response regarding two damaged cast-iron pots, criticizing our heating techniques. According to the photos, they even mention a too rapid temperature drop, somewhat like what I imagine the pot undergoes when the fire is turned off 😂😂😂. My entire family was a customer of this brand; unfortunately, I will have to turn to other Made In France brands in the future. Staub or Fontignac, I don't know yet.

I also had a problem with the paint on my lid .it looks delaminated with only soap and water washing.lid has never even been in the oven .inquiry #379308.rep LATOYA WASHINGTON #379308 I sent pictures and was told as others have been that it was my fault and referred to misuse.looks like identical standard reject response others have received ,i was gifted this by my employer so luckily for me im not out any money and the pot is totally usable,it just looks like crap. So exceptionally poor workmanship and even worse customer service( if you could even call them that).buy a different brand there are many out there just as good at way better prices.

Le Creuset Customer's.

I ask that you look past the pretty colors and the well made cookware. Customer service comes first. Not the product. Please take this from someone who has went to managers and the people over managers and leadership about the horrible customer service. I have tried to explain how that impacts a customer every time they look at the product. They do not care. I have spoken to leadership before. They have been dishonest and love to blame the customer. Stop buying. That is the only way they will wake up and pay attention.

This is a genuine honest review.

Made an order for products through and add for a cookbook and get a cookware set for free "just pay shipping ". The money was taken from my account but never received anything, not even the cookbook. Promotion said ships out in 2 to 7 days but I never received anything. It has been over a year now and I have moved to another state, but it was over 6 months before I moved. Not sure if they are worth getting, but watch carefully if buying through an add on the internet.

The website says ‘free gift with purchase’ among other statements such as ‘free shipping over $99’.

When I received my order, there was no gift . What they said implies all purchases. That’s really sneaky and false advertising. Where’s my gift? I want to return. First time shopping with LC USA but I’m disappointed. I have 4 other pans and many other crockery in storage in europe and I got this to try and feel at home but I have never been so disappointed opening a box of a LC product 👎🏻 way to under-deliver. I should go to retail ombudsman over false advertising.

Le Creuset Wasserkessel 2,1 Liter.
Circa gerade mal ein Jahr alt, fängt der Kessel am oberen Rand an zu rosten. Dort, wo der Ausgießer mit dem Kessel verbunden wurde rostet es ebenfalls. Mehr als nur enttäuschend. Marke, Preis, Garantieversprechungen, Qualität, alles nicht vorhanden, nur auf dem Papier. Also von "vererben" kann da keine Rede sein. (Werbung des Herstellers) Es sei denn, man stellt ihn nur hin zum angucken, nicht zum gebrauchen. Ich schätze, da wäre ein "billig Wasserkessel" die bessere und sicher auch haltbarere Alternative gewesen.

Ich kann die negativen Bewertungen hier nicht bestätigen. Die Reklamation eines großen Bräters wurde innerhalb weniger Tage bearbeitet und der Bräter aus Kulanz ersetzt, obwohl der Schaden nicht als Garantiefall eingestuft worden war.
Absolut kundenfreundlich!

I have quite a few Le Crest pots and pans. I recently experienced that the enamel in my largest and most expensive pot had peeled after making soup. One of the reasons all my pots and pans are from this brand was because of the lifetime warranty so I felt safe knowing no matter what happened I would get a replacement. Well that is just not true. I used this pot just like all the other pots on my induction stove, and again I was making soup so no high heat. I contacted customer service just to receive a message back weeks later notifying me that it was misuse of the of the pot had caused the peeling. So yup not unexpectedly as so many other companies the fault was pushed back to the user. WHY oh WHY do they even use words like lifetime warranty when it really is NOT so, and you just end up feeling like a failure for not even being able to make soup without breaking the pot? Needless to say the pot will NOT be replaced by a Le Creuset pot.
Ticket 50929 I think

vendeuse adorable très professionnel j'y suis allé pour des renseignement rien acheté pour le moment mais je compte bien y revenir pour les fètes très belle gamme de très belle couleur sa donne envie.

Sauteuse achetée chez un petit quincaillier, produit sois disant garanti à vie. ARNAQUE produit à fuir.
Au bout d'un an et demi la sauteuse est tellement bombée qu'elle est inutilisable, retour chez le vendeur, diagnostique, mauvaise utilisation pas pris en garantie.
Publicité mensongère, produit de m..... ne vaut pas la moins chère de fabrication chinoise.
A FUIR

Le creuset se vante de produits garantie à vie, il n'en est rien, ils trouveront toujours un prétexte comme soit disant mauvaise utilisation. Une forme d'escroquerie.

Wir haben vor 2,5 Jahren einen Braeter über einen Shop bei Amazon gekauft. Trotz ordnungsgemäßer Handhabung bildeten sich zuletzt Schlieren und Kratzer am Boden.
Eine Reklamation wurde abgelehnt!!! Wir haetten den Topf nicht richtig behandelt.
Eine Frechheit uns das zu unterstellen.30 JahreGarantie!! Ha,ha. aber wir sind offensichtlich nicht die Einzigen, die auf Le Creuset reingefallen sind.

I have many different models for the past. The current manufactured products DO NOT cook like my pots and pans that are 10 plus years old. I have 2 that look identical and did a test. In the old one, items cooked to perfection, in the new one, burnt result from the exact same use. I weighed the items , same temperature setting and not even close to older original manufactured product. The current manufactured products as of 2020 to present are not the quality for the cookability this brand was built on.

I attempted to place an order 5 separate times with two different credit cards, but the website kept rejecting my payment info as invalid and automatically canceled my purchase 3 times despite the payment being authorized by my credit card. I was really hoping to make a purchase in September in time for the two mug gift set. I even called my credit card company and had them on the phone while trying to make this purchase, and they confirmed that they aren’t blocking my card and that there shouldn’t be any issues.

I tried to reach out to Le Creuset customer support a week ago and never heard back. Instead, I received five automated cart reminder emails in that span of time, adding insult to injury. This experience surely doesn’t inspire confidence if I ever needed to reach out for warranty reasons, although at this rate I guess I’ll never own Le Creuset products anyway.

Le Crueset was instructed on where to deliver my order in Lake Forest California by me personally when I was asked to give them a delivery address. Somehow they delivered to my old home address in Westminster California when the new owner was away on business. The $1900 package was stolen off their porch. They will not as much as offer me a discount on a repurchase. I will never do business with this company again. Horrible customer service... DO NOT BUY FROM THIS COMPANY!!!

I am blown away by the incredible support that I received from Donna at Le Creuset, not only was she efficient and quick to solve my problem, but she went over and above to ensure that I was able to enjoy a Le Creuset product again .I cannot recommend her or the company enough and I will be sharing with everybody. I know about the incredible customer service and support I received. Thank you again Donna

Sincerely
Kachina Woolger

I tried to order dinnerware online. One of my orders went through and the second was canceled. I called customer service and they were no help. So I canceled the first order. Too hard to place an order with!
I just tried to order again 8-27-2023. Again had my order canceled.

My product came damaged and I was told "this is normal because they come from France". The bottom and box are completely fine. It is just the top. I can't get a refund on my one day shipping because it was delivered. I also cannot use the product. I did not have the product in one day to use.

Edit: Actually you told me it was normal shipping wear and I would have to send it back, wait for it to be accepted, and then wait for a replacement. I was also told a manager would be contacting me within 48 hours for a refund of my 1 day shipping as it was not a usable product that was sent. I drove to a store to get a replacement and they agreed it looked used. I am still waiting for the follow up phone call. Worst customer service. Total BS response.

J'ai acheté une sauteuse anti adhésive Le Creuset, il y a un an sur le site Veepee. A ce jour l'anti adhésif à l'intérieur se décolle au niveau supérieur. Je n'ai jamais vu ça sur aucune autre poêle, aussi bien téfal que Agostini. Extrêmement déçu. Je n'achèterai plus cette marque.

voici les echanges de mail avec le SAV à vous de juger :

Le creuset :Cher Client, bonjour

Nous accusons bonne réception de vos photos et vous en remercions. Notre Service qualité les a examinées avec soin.
Il a été constaté dans le fond intérieur de l'ustensile des microfissures qui ont engendré des sauts d'émail. Une mauvaise régulation de la température lors de la cuisson est à l’origine de ces dégradations.
Les chocs thermiques ou surchauffe sont provoqués par une montée rapide ou trop forte en température (chauffe à haut thermostat) ou une descente rapide en température.
Ce type d’utilisation crée de fortes contraintes entre l’émail et la fonte, qui réduisent la résistance de l’émail avec des distorsions provoquant des sauts d’émail.
C’est pourquoi, le guide d’utilisation conseille une utilisation thermostat bas ou moyen pour une montée lente en température, et de toujours laisser refroidir l’ustensile avant de le nettoyer, de le rincer simplement à l’eau très chaude.
Nous vous informons que la garantie à vie sur les produits en fonte Le Creuset couvre tout défaut de fabrication ou de qualité du produit utilisé dans des conditions domestiques normales et dans le respect des instructions d'utilisation et d'entretien contenu dans la notice fournie avec le produit. La garantie à vie ne couvre pas l'usure normale du produit ni les conséquences d'une utilisation incorrecte du produit.
Nous sommes désolés de ne pouvoir répondre favorablement à votre demande.
Nous restons à votre disposition pour tout complément d'information
Bien cordialement,
Moi:
Bonjour et merci pour ces précieuses informations, la plus grosse contrainte thermique qu'a reçu cet ustensile est le déglaçage. Je ne vois aucune utilisation anormale dans cette pratique. J'en conclue donc que soit votre ustensile n'est pas adapté à une utilisation normale, soit la garantie a vie est une fumisterie. Merci de m'éclairer ?
Le creuset:
Cher Client,
Nous sommes sincèrement désolés du désagrément rencontré avec votre cocotte Le Creuset.
Notre Service Qualité a effectué un premier diagnostic sur la base du questionnaire et des visuels que vous nous avez fournis. Cependant, nous vous proposons de nous retourner votre ustensile afin que celui-ci soit expertisé physiquement. A l’issue de cette analyse, le diagnostic initial sera infirmé ou confirmé.
Verdict envoyé a vos frais votre cocotte et on verra, comment faire en sorte de perdre un client en 10 leçons