Leavitt Elite Insurance Advisors (Pilot Mountain, NC)
I’ve been a client of Leavitt Elite Insurance Advisors for over ten years, and unfortunately, the customer service has been consistently disappointing — this most recent experience was the last straw.
Communication has always been an issue. Calls and emails go unanswered, requests are unfulfilled, and aside from the excessive holiday mass texts, there’s no meaningful contact from their team.
Most recently, my auto insurance policy was canceled without any notice. I wasn’t informed by Leavitt that the policy had lapsed on May 22. Even when I contacted their office on May 27, no one mentioned that the policy had already been terminated. It wasn’t until I followed up via email days later that I received confirmation — far too late, and only because I asked.
This lack of responsiveness and oversight is unacceptable, especially when it comes to something as critical as insurance coverage. As a loyal client who has never missed a payment and trusted them for over a decade, I expected better. I hope others consider this before placing their trust in Leavitt.