La-Z-Boy Omdömen 

We met a lovely saleslady Kim Jamer at La-z-boy. She gave us wonderful customer service. She was very helpful, funny and looked after us extremely well. We decided to buy the furniture at La-z -boy because of her.
Thank you Kim

Do you want to spend thousands of dollars on furniture that is just junk, I have the place for you. There is a reason Lazy Boy has been sued, there is a reason other cheaper stores are now selling what is supposed to be high end furniture. Lazy Boy is nothing like it was a decade ago. Their furniture and I mean all of it is the worst. It is made without care and has fun breaking and falling apart.

Sadly, we got sucked into them. DON'T. The salespeople claim they know so much. They don't. They make promises with no intention of keeping them. I promise you that you can get get the cheapest recliner at Wal Mart and it will be better than the expensive junk I have now.

And their great sales, ya, they have them all the time and then when you demand a percentage taken off because of the horror you are put through you will hear, well we can't, it was the this or that sale.

We bought a reclining sofa, a reclining rocking chair and a reclining love seat (all custom orders). We paid top dollar for this junk. We were forced to wait months and months for anything to be delivered and when it was the sofa had rips, the love seat had tears and it all had to go back to be remade. They actually delivered that. The recliner rocker was okay for about a month and then just started to sink. Call Lazy Boy, ya, they won't call you back.....ever. They don't care at all.

Second delivery, we are now close to 6 months later and the sofa was acceptable and the love seat recliner again was torn, had rippled seams and it did not work. Fun. What we really loved was watching one delivery guy take out our rocking recliner and toss it outside. He said he thought he was really old. Now it was less than 3 months old. He put it back and broke the reclining function. So, now that has to be repaired--3 weeks later and it has never been 100% since.

After that mess a third delivery is made of the broken, messed up love seat that reclines. I took possession. Within 3 weeks it started to sink in the back and bottom where I sit. Now this cost thousands. I now have to use a pillow to sit on it or it hurts. That remote is working--yay for them.

The sofa came with the wrong pull ups and has these horrid wires to get a seat to recline. We don't use it. Ever.

And again, you call and call and they will never get back to you once you have their junk. My last recliner chair was, in fact, from Wal Mart. I wish I had that back. Lazy Boy took all our money and there is no lumbar support at all.

Don't be fooled. We were ripped off over 4K for sofa that is not what we ordered, 4K for a recliner and and another over 5K for the love seat that is unusable without pillows to support you and it looks awful with the sinking in that one can't miss when they come in my door. Now, this does not include, tax, delivery and waiting for month up month.

Next time I am going to just get Wal Mart. Cheap, but it works for years and you get what you pay for. At Lazy Boy you will just be forever mad.

Stay away from them. They are not high end, they are just super expensive and all the lies they tell. What a fool we were. Don't be use. Don't even look. Their salespeople lie.

This company is completely irresponsible because they charged me $5,000 for two reclining sofas, but one was the wrong color, which I never chose, and the second, when reclined, made a lot of noise. They didn't acknowledge any responsibility, but suggested they would give me a great discount on a new one.

Purchased a new love seat recliner and after a few weeks it started creaking, groaning and unstable when you reclined. Have called numerous times but they refuse to do anything. Always say they are sending an email and that I need to attach pics, but the email never comes. How do you take pics of the inside and poor workmanship? Even the repair guys say that the Lazy Boy furniture is not what it used to be.

Brought two la-z-boy chairs, five years ago, to find the mechanism for the leg rest had broken, in one of them, by just use of the chair, nothing other, now they WILL NOT give us a warranty because some fading and wear in the fabric. BE VERY AWARE!! THERE WARRENTY IS FAKE
Wouldn't buy from you again !!! Had no reply for the warrenty for months, we had to go to a store that Stocks them to get hold of them for a reply.

My Daytona sofa static is the most uncomfortable thing I have ever sat on the one in scs was nice and comfortable had mine for 6 months and it's horrible to sit on am going to see if I can get seat cushions restuffed by someone in south shields

Purchase extremely expensive sectional with upgraded fabric. 16 months later anywhere we sit has become matted and faded. Cushioning has not held its shape and ridges of padding now show. Companys’ answer is to give me a quote to reupholster / repair.
Complete disappointment and regret. Having to look at this mess everyday is a new level of stress . ABSOLUTELY DISGUSTING.

Shop elsewhere!

I purchased two nice leather recliners from a Lazyboy store. Unfortunately, in two years time they both are cracking all over. They both were treated every 6 months with the best treatment. Lazyboy responded by saying “sorry, out of warranty “. Don’t not buy a leather product from Lazyboy.

My wife and recently agreed to purchase a new sofa bed at the location in Burlington, Ontario, Canada. They had a sale on at this location where you received a couple of scratch cards to enhance the discount received on the final price agreed upon. As the piece we agreed to purchase was the last one in a discontinued fabric, they reduced the price. However, the salesman never told us that the sale was ineligible to apply the scratch card discount to. We scratched the cards and thought we had received another 10% discount. We agreed on the price and finalized the bill. As we were about to pay the price agreed upon, the salesman told us the piece wasn’t eligible for the discount and the price had increased over $300.00. We left. I definitely wouldn’t recommend this company!

AVOID BUYING AT ALL COST. SCS 7 LAZY BOY ARE CRIMINALS AFTER CARE IS SHOCKING

Everything about this business could improve. Originally told 6-8 weeks. Looking at 6 MONTHS at this point. All levels of this organization are horrible. Don't believe anything store management tells you as it will be overridden by territory management and eventually director of customer experience. Absolutely no one cares. Take your hard earned $$ elsewhere. No one needs the aggravation. If I could give them zero that would be too high.

We purchased two Anderson modular reclining corner sofas for £6500 from a local retailer which arrived on December 16th 2024. At first they looked good and as per sample sofa in store. After two weeks we notice the material on both sofas began to look wrinkled, saggy ,creased and scarred including one sofa which had not even been used. We had taken before photos and looking at the comparison was shocking. We contacted the retailer who contacted the manufacturer ( La-z-Boy ) to arrange for an inspection. The first inspector report was rejected due to it not being a manufacturing problem and we were told the sofa was not being dressed properly. My husband called the customer services team himself and ask the advisor “ how do you dress a fixed seat sofa? “ her reply was “ You can’t! “
Not happy with this inspection another one was arranged with a different company. The second inspector was totally in agreement with us regarding the state of the fabric and told us that the fabric was too thick for this particular style of sofa and should never have been used as it’s not fit for purpose. He told us he would submit his report in our favour however La-z-Boy are notorious for rejecting inspections and our best option is to go to the furniture ombudsman. The second inspection report was yet again rejected on the grounds it’s not a manufacturing fault which of course it is if the manufacturer is using substandard fabric on the goods they produce. We will of course be taking this matter further and contacting trading standards as well as the ombudsman. Had we read the reviews regard this company we would not of touch them with a barge pole! Our advice is steer clear of them as you might as well set fire to your hard earned money. I couldn’t give a 0 score but that is exactly what this dreadful company should be rated as.

Would have given 0 stars if possible. Zero customer service. We had their customer care technician come to our home frequently after purchasing $5000 of furniture. Numerous complaints about the lack of quality control, inferior workmanship, and noise of operating mechanisms were all addressed by the tech as "built to specifications". BUYERS BEWARE, THIS IS NOT THE LAZYBOY OF 20 YEARS AGO. This is JUNK

We purchased an all electric loveseat. within 3 weeks the seats were so worn it looked like we had it for years and when you sat in them you were not level. the one side was lower than the other and was very uncomfortable to sit in. They sent new polyfill out and installed in. That didn't last long so we called again and they sent all new cushions and installed them. They still didn't address the unevenness of the seats so we called again. New seat brackets installed. No change. Now after less than 1yr they say it's normal wear and tear and they're not going to do anything else about it. Never felt like the one in the showroom. STAY AWAY

I purchased a lazy boy recliner 5 yars ago. the leather is worn out and the back rest brackets have broken bolts so the back rest falls down. the chair is complete junk. NEVER BUY LAZY BOY

We brought a Lazy Boy suit from SCS about 18 months ago, we did not like the Lovechair so we reordered a second recliner, when we came to sell the Lovechair we found that it didn’t have a fire label on it from manufacture, it was only suitable for the tip, we wrote to the c e o, with no response, but customer service did send us some labels. The settee we purchased is not as comfortable as the one in the showroom, so gets very little use, so please be warned, not a satisfactory company !!!

We purchased a Lazy Boy reclining sofa and chair and the leather began to erode. After contacting Lazy Boy, SCS and Castelan warranty, no one was prepared to help us. The customer service was appalling both by phone and visiting the Purley Way, Croydon store. We had an independent report carried out, which stated that there was a failure of the sealant coating on the leather which should be 100% and was only 20%. Barclaycard have refunded our money but we have had no response, apology or explanation from SCS or Lazy Boy. Avoid shopping at SCS and purchasing Lazy Boy furniture
Date of experience: 09 July 2024

If you know what you want it can be a fairly fast process to purchase a new recline but be prepared to be overwhelmed with options and up sells.

This company is not what it once was, I got conned, I have a old La-Z-Boy reclining sofa, and 2 old reclining chairs, they were my parents, and completely amazing quality,
NOW I go in to buy my own for my first apartment, I was so excited, they signed me up for a financing service and I was not told about it I did not need it, I wasn’t told about a warranty I wasn’t told about a contract, I was alone when it happened, I was actually just returning a fabric swatch, and the sales rep was urging me to go through with the sale because there was a sale on! I felt pressured, I was trying to talk about how I would pay and I said I would like to put partial down in cash, the sales rep told me they don’t do that, but they can take a deposit from me?
The couch that was delivered was a wreck, I asked the delivery people if they were going to stay to let me inspect it they said no, and left, the more I looked the more was wrong, I video recorded everything, I sent the sales rep a email about it and I didn’t even get a reply, just in the subject line, issue forwarded to customer service,
I thought they would be disgusted something like this made it out of the warehouse, but I was met with a fight right away, I have been fighting for over 3 months with every bureau to get them to take this couch back, I don’t know how this company is allowed to operate in the way they do, I had a customer service manager actually say to me in an email there is no way of getting out of this contract,
But the contract is actually what is on the back of your sales bill, none of mine are signed, and they staple a brochure on it too, and receipts all over it to hide it, everything they come back with is letting you know after the fact, we are only given the tiny paper, but nothing they say is on that paper, 2 sides of my couch look different, in bad ways, no pillow is cut the same size, seams don’t match up, holes in the fabric itself, unfinished seams everywhere exposing particle board and cardboard, the couch is cream and has black/dark brown stains, also orange rust stains, all over it, then on the one seat was a weird grey marking, as soon as the cleaner they sent to come check, he had to warn me that it was bad, on the inside of the couch fabric someone had written on the fabric in huge lettering 2024 and some other numbers, it showed up clear as day as soon as it got wet, one side the recliner doesn’t work,one side is loose and baggy one side is tighter and smooth, it looks like I pulled it from the trash, then to boot they accused me of writing in the couch with marker! How would I open up the seams write on it then stitch it up exactly as it came? Plus in my video from when I first got it I was saying we didn’t know what was wrong with that side, it looked gray and like the fabric was wrecked, it wasn’t until their cleaner came and revealed what the heck it was,
Do not ever try to buy from here, I am still fighting, and I’m doing my best to make sure people know, there are forums online, there are Facebook groups, there is trust pilot, BBB, I never thought I would get what I received, it looks like trash, I never expected to be treated this way by the company,
they won’t fix it, they say they will but only 2 things, I don’t know what else I can do but try to warn others,
There is a list of over 10 things wrong with the couch,
I don’t think they have even looked at all my evidence, to acknowledge how bad it really is, or they don’t care,
I’m a person with a disability and they took advantage of me, it makes me cry to think about that day when I was alone, now I feel so stupid, and I beat myself up for falling for it, now I’m going in debt with flexiti, I have been taken out of my work because of the upset and fighting with them, it caused a bad setback for me,
Please do research at least, and find truth for yourself, I do not want anyone to go through this,

Absolute sh#te sofas, we were conned by SCS the one in store was perfect.
NOT THE ONE DELIVERED TO US, It was misaligned the leather was very badly fitted/stitched and now after a year or so it’s like sitting on bags of potatoes very uncomfortable indeed.
For GODS SAKE DONT WASTE YOUR MONEY ON THIS GARBAGE.
I just wished we had bought the G Plan.

And as everyone has said the warranty is completely non existent, these people are in my opinion totally untrustworthy.
If I could afford it I would trash the £4300 worth of crap we have and as I said buy G Plan.