Lay & Wheeler Omdömen 107

L&W have an excellent selection of wines for purchase and store my wines in their new purpose built wine storage facilities. My wine advisor, Adrian Heaven, is always available to provide advice on peoposed wine purchases and, where appropriate, recommend other comparable interesting wines. Overall an excellent service.

Solid selection, fair pricing, transparent platform and great advice and service.

Cellar circle is an excellent add-on.

Great service. Cellar circle is valuable and really appreciate the ability to buy and deliver single bottles.

First class service, excellent web site, good broad range of wines, always quick to offer the best available on release. Minor negative the pricing is not always the sharpest but its close.

Good selection, competitively priced, good customer service. The ability to buy single bottles is a huge benefit.

Very wide range of wines. The provision of a client manager is very helpful and it is possible to form a good relationship. The Cellar Circle arrangement works well with free delivery.

Excellent range, curated recommendations from your very own wine advisor, and great service. Highly recommend the Cellar Circle for early access to rare parcels. Easy to buy and sell wines and track your collection. Storage is fairly priced, and delivery easy and reliable.

I have been buying much of my wine from Lay and Wheeler for many years. I have always found them to be extremely responsive, to give me good advice on wines they feel might be of interest and to offer me opportunities to buy sought after wines and vintages before they become generally available. Their deliver service is excellent - prompt and efficient. For at least the last 15 years I have had the same Fine Wine Adviser who knows my tastes and in whom I have great faith.

Good selection, analysis/reviews, events and competitive pricing on wines

Lay & Wheeler have a first rate team and wine selection. Very happy customer

Customer experience has been ruined by current ownership.
I have been a member of L&W since 2018 when I first joined I couldn't have been happier it really felt like being part of a club with their excellent tasting events and your own friendly wine advisor. This feeling has now been eroded by current management and their policies tastings and events have been ended, they transferred all customer reserves out of LCB to their own error prone facility without even telling customers what they intended let alone asking permission and are now busy greedily ratcheting up storage charges every year. As others have stated the attitude to customer service leaves a lot to be desired having recently purchased a wine that had been incorrectly advertised (right producer wrong vineyard) as a long standing customer who has spent thousands with them one would expect a reputable fine wine merchant to offer a perfuse apology and instant recompense but no, they stall and have to "ask goods out team to investigate" don't get back and leave you to have to chase them at every step, they couldn't possibly refund the two incorrect bottles I'd already received "until they'd been collected by LCB". Still two over weeks later I've not been fully refunded for their mistake. This isn't the first time I've encountered logistics errors followed by evasive customer service
I wouldn't use them any more other than the fact they have my wine in their warehouse so I'm stuck with them.

I also spent thousands of pounds and their policies and response times are horrible. They charge GBP30 for a transfer in bond to a very local warehouse, even of three bottles, when other companies do it free of charge or for 10 pounds. They refuse to provide copies of invoices of prior purchases to prove provenance. Atrocious

I’ve been a customer for nearly 20 years, I’ve never felt less valued by a company I have spent thousands of pounds with. They were great now they are not. They have some excellent wines but they will eke out every penny from you, delivery is expensive and somewhat at their convenience. Storage is uncompetitive. I have stopped buying wine from them and will gradually withdraw or move everything I have with them. I expressed concerns when they raised cellarage rates, they did not bother to reply.

L&W offers a wide wine selection but has become less competitive, prioritising profit over customer experience. Their storage fees are high compared to BBR and TWS, brokerage rates are costly, and customer funds take too long to be credited. Additionally, their delivery process lacks transparency and flexibility in scheduling.

This is one of the best companies in the UK. Period!

My wine advisor, Will, was so helpful is selecting just the right wines for my taste and newly started collection.
The communication about the arrival of my wine was spot on and the wines arrived perfectly packed- even a personalised note from Pete who packed my order. Thank you, Will, Pete and the Lay & Wheeler team.

I have been a client of Lay & Wheeler for many years and have received great service throughout that time, during which they have introduced me to many wonderful wines. I am fortunate to have a great wine adviser who helps me along the way. When I can I also attend the tasting events they put on. Having built up a large portfolio I am now making use of the brokerage service which works very well for me.

Great selection and much helpful advice volunteered.