Ordered some patio tiles online, but due to a technical error the order was deleted without me knowing. I contacted the local branch, New Malden, when the tiles didn't arrive and Ian Paget was absolut... Se mer
Plats
Byt platsUnit 16, Adams Industrial Estate, St John's Road, New Malden, KT3 3SQ Surrey, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Reliable service once again from New Malden branch working in association with Ascot branch for the Douglas Fir Sleeper products not stocked locally. All goods left neatly by the driver on our front d... Se mer
2nd time of visiting Lawsons in New Malden and the level of service received again was outstanding. Always met with a warm greeting from the receptionist and the yard worker’s who went out of there wa... Se mer
Lawsons are great for all your building, garden and and outdoor materials needs. I usually purchase all my fencing materials from Lawsons and have them delivered. Always quick to respond and they hav... Se mer
Företagsinformation
Skrivet av företaget
Lawson and Son Timber Merchant was established in 1921 in North London, becoming Lawsons Whetstone Ltd in 1931. Here at Lawsons, we stock a huge range of premium and high quality fencing supplies, consisting of fence panels, fence posts, gravel boards, closeboard fencing, fencing accessories and much more. Being one of the largest timber and builder's merchant in London and the South East allows us to stock timber fencing in much larger volumes than smaller suppliers, meaning that you benefit from our range of fencing and timber products.
Family Values, Professional Service
Skrivet av företaget
- Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.
Kontaktuppgifter
Unit 16, Adams Industrial Estate, St John's Road, New Malden, KT3 3SQ, Surrey, Storbritannien
- 020 8336 1188
4,5
Utmärkt
90 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
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11 augusti 2026
poor yard service New Malden
Paul yard man. says here's ticket pop to office and pay. I come back and say I thought you were loading me my hundred bricks.
No says he i'm only here to advise.
S lucky pensioner me got to load his own bricks.
4 augusti 2026
Svar från Lawsons (Whetstone) Ltd - New Malden
you for your feedback. We are sorry to hear about your experience at our New Malden branch.
We will investigate what happened and raise this with the relevant teams to ensure the circumstances are reviewed. We appreciate you bringing this to our attention.
Great service but prices a bit high
17 juli 2026
Ordered some patio tiles online
Ordered some patio tiles online, but due to a technical error the order was deleted without me knowing. I contacted the local branch, New Malden, when the tiles didn't arrive and Ian Paget was absolutely fantastic in resolving the issue! He rang around multiple branches to find enough tiles within the same batch and got them delivered for me the next day, ensuring my builders weren't hanging around aimlessly! Best customer service EVER + Thank you Ian Pager, you are a legend!
14 juli 2026
Omdöme utan inbjudan
Decorative stones
The guy I spoke to on the phone was helpful, and we agreed a suitable morning for delivery. I never did get a message of any kind to confirm this, but when the agreed morning came, the delivery took place. The delivery man was friendly and helpful.
1 juli 2026
Great customer service from Kieran and…
Great customer service from Kieran and his team, they are always happy to go the extra mile to ensure customer satisfaction!
30 juni 2026
Pleasant staff and always have what you…
Pleasant staff and always have what you need in stock.
23 juni 2026
Always use them!
Excellent service, fast delivery (even early)and reliable. Always use them.
18 juni 2026
Driver store shouted at me
Driver shouted at me when I complained about blocking the street during school dro-off hours.
10 juni 2026
Omdöme utan inbjudan
Svar från Lawsons (Whetstone) Ltd - New Malden
We take the behaviour of our drivers towards both customers and the public very seriously and do not tolerate inappropriate or disrespectful conduct. We will investigate the concerns raised and speak with those involved.
Regarding the road being blocked, there are occasions where, due to site constraints, a vehicle may need to stop temporarily while unloading. However, we always expect our drivers to remain courteous and professional at all times.
Thank you for bringing this to our attention.
Delivery was on time
Delivery was on time, excellent driver , materials placed where required.
17 maj 2026
I put in an order for fencing…
I put in an order for fencing materials. The first order 3 items were wrong (board length, rail length, bolts with no nuts). A second delivery replaced 1 wrong item, the others were wrong again.
Numerous calls to the New Malden branch, and 4 promised deliveries never happened. Hopeless customer service. Look elsewhere for your supplies.
15 maj 2026
Omdöme utan inbjudan
Svar från Lawsons (Whetstone) Ltd - New Malden
We’re very sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the level of service we aim to provide.
Please could you send your details, along with your order number, to online@lawsons.co.uk so we can investigate this fully with the New Malden branch and work towards resolving the issue for you as quickly as possible.
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