Didn’t ship as promised, didn’t advise of progress or delays until I contacted them, package held up in Customs without resolution for over a week due to shipper invomprtence. Bottom line: I orde... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Top-drawer service from start to finish. They’ve earned their position as warranted purveyors to The Royal Family, while remaining friendly, gracious, and helpful, even with a small purchase like mine... Se mer
Företaget har svarat
Nicole responded to communications in a timely and professional manner. She helped with the delivery. She was a total pleasure to deal with, and the wallet is exceptional and of the highest quality... Se mer
Företaget har svarat
I am fantastically happy with my new Judi handbag in Royal Blue from Launer London. The craftsmanship is exquisite, with every detail beautifully finished, and the colour is absolutely stunning! It is... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Launer London is a British luxury leather goods house with a heritage dating back to 1941. The brand is best known for its finely crafted handbags, purses, wallets and accessories, each made with close attention to structure, proportion and finish. Its designs have a distinctive sense of polish, with clean lines, carefully chosen leathers and a level of detail that reflects decades of specialist craftsmanship. Launer has remained committed to traditional leatherworking skills, with many of its pieces handmade in England by experienced artisans. Each item is considered from every angle, from the shape of the handle to the fastening, lining and stitching. The brand’s approach places emphasis on quality materials, lasting construction and elegant design, rather than passing trends. A defining part of Launer London’s story is its long association with the British Royal Household. Queen Elizabeth II carried Launer handbags for more than half a century, making the brand an enduring part of modern royal style. Today, Launer continues to hold a Royal Warrant from Queen Camilla, reflecting its ongoing relationship with the Royal Household and its standing as a trusted British luxury maker. Alongside its classic collections, Launer also offers bespoke and customisation options, allowing customers to choose colours, leathers and fittings to create a more personal piece. This gives each purchase a sense of occasion and individuality. For customers seeking a beautifully made leather accessory with provenance, craftsmanship and enduring appeal, Launer London represents a thoughtful choice in British luxury.
Kontaktuppgifter
Storbritannien
- +44 (0)1883 625 562
- sales@launer.com
- launer.com
4,4
Utmärkt
21 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Beautiful workmanship
Beautiful workmanship - more than met expectations. Delivery within promised timescale.
30 juli 2026
Svar från Launer London Ltd
Thank you so much for your lovely review. We're delighted to hear that you were pleased with the workmanship and that it exceeded your expectations. It's also great to know that your order arrived within the promised timescale. We really appreciate your kind words and your support.
High quality wallet the customisation I…
High quality wallet the customisation I required.
24 juli 2026
Svar från Launer London Ltd
Thank you for your kind review. We're delighted to hear you're pleased with the quality of your wallet and that the customisation was exactly what you wanted.
Thank you for choosing Launer London.
Nicole responded to communications in a…
Nicole responded to communications in a timely and professional manner. She helped with the delivery. She was a total pleasure to deal with, and the wallet is exceptional and of the highest quality. Thank you, Launer.
22 juli 2026
Svar från Launer London Ltd
Thank you for your wonderful feedback. We are delighted to hear that you were pleased with both the service you received from Nicole and your new wallet.
Nicole will be thrilled to know her assistance and communication made a positive difference to your experience.
Top-drawer service from start to finish!
Top-drawer service from start to finish. They’ve earned their position as warranted purveyors to The Royal Family, while remaining friendly, gracious, and helpful, even with a small purchase like mine. Before the purchase, they answered my questions. I was kept abreast at each step of the order and production process. The cardholder is gorgeous, beautiful leather hand-worked with experience and care. Personalized to be one-of-a-kind for me. Zero issues with shipping to me in the US. Couldn’t be more pleased!
14 juli 2026
Svar från Launer London Ltd
Thank you for your wonderful review. We're delighted to hear that you enjoyed both the service and your personalised cardholder. It was our pleasure to assist you throughout the process, and we're so pleased that the finished piece and delivery experience met your expectations. We truly appreciate your kind words.
Phenomenal quality, second to none
Phenomenal quality, impeccable service. Second to none.
8 juli 2026
Svar från Launer London Ltd
Thank you for your kind review, We are delighted to hear you had such a positive experience. Your kind words truly mean a lot to us.
Lovely friendly approach
Lovely friendly approach
So polite a helpful
Marketing excellent
Good clear pictures on Web
Not to busy
Plain,a simple
8 juli 2026
Svar från Launer London Ltd
Thank you for your positive review. Your kind feedback means a great deal to our team, and we're so pleased to hear you had a positive experience.
Easy wallet order and delivery
Delivery was easy to track, arrived as indicated. Ordering problems were easily addressed as the Sales person called back as requested. all rather seemless.
2 juli 2026
Svar från Launer London Ltd
Thank you for your feedback. We're delighted to hear that your delivery arrived as expected and that our sales team was able to quickly assist with your order.
Svar från Launer London Ltd
You're more than welcome. We are delighted to hear that you're happy with your purchase.
The bag is beautifully made and the…
The bag is beautifully made and the colour is exactly as portrayed on the website. I purchased it for my daughter’s wedding and it will be just perfect.
8 juli 2026
Svar från Launer London Ltd
Thank you for making the time to leave such a lovely review. We are delighted to hear that you are happy with your purchase.
Please pass on our warmest congratulations to your daughter and future son-in-law. From everyone at Launer, we wish them a wonderful wedding day and every happiness for the future.
Superb quality in an exclusive English way.
The quality of the craftsmanship is just great. And when it comes to design your own, individual, yet very English piece, it's the best decision you can make.
26 juni 2026
Svar från Launer London Ltd
Thank you, we take great pride in combining traditional British craftsmanship with timeless design. Thank you for choosing us, and we hope you enjoy your bespoke piece for many years to come.
Beautiful product which arrived in…
Beautiful product which arrived in excellent condition today. Was easy to order and delivered as per notifications.
26 juni 2026
Svar från Launer London Ltd
Thank you for leaving us a review. We are delighted to hear your purchase arrived safely and that the ordering process was seamless. We hope you enjoy your new piece and thank you for choosing Launer.
Didn’t ship as promised
Didn’t ship as promised, didn’t advise of progress or delays until I contacted them, package held up in Customs without resolution for over a week due to shipper invomprtence.
Bottom line: I ordered a third handbag as a gift for a special occasion with 3,weeks to spare - per Lahner’s delivery guidelines. It’s late byv3 weeks & hasn’t arrived yet.
Too much hassle & delays. I won’t order from Lahner again.
25 juni 2026
Svar från Launer London Ltd
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience with your order and shipping. Your feedback is invaluable, and we want to make things right. A member of our team will be in touch.
Perfect Bespoke Experience
I ordered two handbags, The Sophia and The Eleanor. Perfect creations. The entire bespoke process is flawless.
29 juni 2026
Omdöme utan inbjudan
Svar från Launer London Ltd
We’re so glad you’re happy with your purchases, Teresa! Thank you for choosing Launer.
Svar från Launer London Ltd
Thank you for your kind words, most appreciated.
Perfect Quality
5 juni 2026
Svar från Launer London Ltd
Thank you for taking the time to leave your review. We appreciate your time.
It was easy to order
It was easy to order, the product is of excellent quality and the delivery time was faster than expected.
19 maj 2026
Svar från Launer London Ltd
Thank you! We really appreciate you taking the time to share your comments.
A very beautiful handbag
A very beautiful handbag; it was fully customized to our specifications and featured an exceptionally beautiful finish. Perfect and reliable delivery.
3 juli 2026
Svar från Launer London Ltd
It’s fantastic to hear you’re completely satisfied. We put tremendous effort into quality control, and feedback like yours validates our commitment.
I recently purchased a Traviata handbag…
I recently purchased a Traviata handbag while shopping in London, and I'm really impressed with both the quality and design. The craftsmanship is excellent, and it has quickly become one of my go-to accessories.
Since making my purchase, I've realised that the products are fully customisable, which makes them even more appealing. I'm already looking at a purse in a two-tone colourway because I love the range of colours available. Being able to create something a little more personal is a lovely touch.
I'd happily recommend a Launer to anyone looking for a beautiful, well-made product with plenty of personalisation options.
25 april 2026
Omdöme utan inbjudan
Svar från Launer London Ltd
Thank you for sharing your experience with us, we appreciate the detail included in your review.
I love my new Judi handbag in Royal Blue!!!
I am fantastically happy with my new Judi handbag in Royal Blue from Launer London. The craftsmanship is exquisite, with every detail beautifully finished, and the colour is absolutely stunning! It is the perfect accompaniment to both elegant and everyday outfits. A truly timeless piece that feels every bit as special as I hoped it would. Five stars without hesitation.
22 juni 2026
Omdöme utan inbjudan
Svar från Launer London Ltd
Thank you for your kind words, this means a great deal to Launer.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.